Hi,

Thanks for contacting us!

You can download “Instalable Wordpress file only” and upload it in Appearance > Themes > Add New on WordPress dashboard

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Can I install it by FTP? I don’t have access to the wordpress admin. It is likely due to some incompatibility of versions between wordpress, theme and plugins. I am trying to fix that situation by installing the latest version of the theme.

Hi,

Yes, you can update the theme via FTP as well. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Hi,

Thanks for contacting us!

Yes, Enfold has built-in cookie management feature that you can adjust in theme options. You can read more about it here – https://kriesi.at/documentation/enfold/privacy-cookies/

Let us know if you have any other questions and enjoy the rest of your day

Regards, Yigit

Hi,

Thanks for contacting us!

Yes, there are plans however unfortunately we do not have an ETA yet.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Hi,

Thanks for contacting us!

Reviewing the thread, it seems like plugin authors were also involved however unfortunately I am not sure if Enfold is 100% compatible with Convert Plus plugin. Could you please contact plugin authors ask them as well to be on the safe side?

Regards, Yigit

I’ve renewed my support. Yes I’ve tried to follow the instructions but haven’t had much success.

I want to create this but i can’t figure out the right code needed for it.https://kriesi.at/documentation/enfold/example-of-logo-left-widgets-right-menu-below/

Hi,

Could you please register to our support forums using your purchase code, then start a thread under Enfold sub forum – https://kriesi.at/support and share temporary admin logins in private content field so we can look into it for you?

Regards, Yigit

It looks like flebox display was added to the CSS of the theme, when I look at my site it does look like columns are on display:flex; but like if there was no configuration to adapt the mobile version with the media queries.. ?

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support so we can look into it?

Regards, Yigit

Hi Yeet, thank you for your reply. I just renewed the support for 6 months, but I cannot see any button to start a topic in the forum section? (I’m logged in). What am I missing? Thanks!!

Hi,

Edit: I have just replied to your forum thread

Regards, Yigit

Thank you

Hi,

Thanks for contacting us!

1- We usually reply to threads within 24 hours however depending on how the busy forums are, times sometimes vary.

2- We have discontinued all of our older themes to fully focus on developing Enfold and are not planning to discontinue it

3- Could you please elaborate? Enfold is fully compatible with WooCommerce and WP Easy Cart in case you are using one of these plugins

4- Unfortunately there is no test version of Enfold that we could share with you. Could you please contact plugin authors and ask them if they had any experience with Enfold?

Regards, Yigit

We have Enfold themeforest 4.5.4, and we have upgraded to Wordpress 5.8.1. We are unable to update any plugins this week because it creates warnings and deprecated function errors with the layerslider plugin. We blamed our shopping cart (easycart) plugin update, and they ran some debugging in our wp-config.php file. They said it is a deprecated function issue with the layer slider plugin. The enfold themeforest updates are supposed to update the layerslider plugin. The website is working right now, but I can’t update the 9 plugins because it renders the website useless. After you deactivate the easycart plugins, the error still happens. I restored the website to the backup before the plugin updates, so you can login to it now.

It says the theme is updated on our website. This is the error before I restored the website, and I asked about this on 9/7/2021 #1320309 with no reply:

Warning: Creating default object from empty value in /home/customer/www/jobcosupply.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28

Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/jobcosupply.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php:28) in /home/customer/www/jobcosupply.com/public_html/wp-login.php on line 400

Hi,

Thanks for contacting us!

I replied to your forum post. It seems like updating the theme to the latest version fixed the issue for you

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Hi,

Thanks for contacting us!

I have personally updated many old versions of Enfold on users’ sites and have not had any issues. You may need to reconfigure your widgets and header settings but other than that, it should go smoothly. Please create a testing site and update the theme there first to be on the safe side.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Hi Yeet

It worked correctly and we have bought the thema (now I have two;) Thank you!

I have 2 doubts:

1. By including the API key in the thema options, it seems that it is in conflict with Envato Market … can I only have it on one site? Which one should it be in?

2. As the previous thema was from 2014, we do not have a thema child. In these circumstances, do you advise including it?

Thanks for your help

I am waiting for your answer

Regards

Hi! Could you answer me? please

Hi,

Thanks for contacting us!

You can go to Enfold theme options > Layout Builder > Integrated (Bundled) LayerSlider Plugin to disable or to remove it

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Further to my last, i’m seeing this in the console

Uncaught SyntaxError: Unexpected token ’!’ and that’s from avia-footer-scripts

?

Hi,

Thanks for contacting us!

It sounds like you might have broken HTML in your content which breaks the layout.

Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it?

Regards, Yigit

Hi, thanks. I’ve fixed it now…. it turns out it was the theme’s ‘minify js’ option that caused it to break.

When I disabled any minification by the theme, all was working fine again.

Thanks.

Hi,

Thanks for contacting us!

Yes, Enfold is compatible with WordPress 5.8.1.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Hi,

Thanks for contacting us!

Please make sure that you are using the latest version of Enfold which is currently 4.8.6.2 – https://kriesi.at/documentation/enfold/theme-update/. If that does not help, we would need to login to your site for further inspection however you would need a valid purchase code to register to our support forums – https://kriesi.at/support

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary FTP and WP admin logins in private content field so we can look into it?

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary WP admin and FTP logins so we can look into it?

Regards, Yigit

Hi,

Thanks for contacting us!

No, there is nothing wrong with our support site and other users are still able to start new threads. Could you please try using a different browser or incognito mode and check if that helps?

Regarding your question, please edit your Contact Form element and go to Advanced > Developer Settings and give your element a Custom ID (“custom-form” in example below) and then add following code to Enfold theme options > General Styling > Quick CSS

/* Contact Form H3 color */
#top #wrap_all #custom-form h3 {
    color: red;
}

/* Contact Form Button colors */
#custom-form.avia_ajax_form .button {
    color: orange;
    background-color: green;
    border-color: red;
}

/* Contact Form Button hover colors */
#custom-form.avia_ajax_form .button:hover {
    color: red;
    background-color: orange;
    border-color: brown;
}

Regards, Yigit

Hi,

Thanks for contacting us!

I have checked Travel Demo however it is working fine on my end on Chrome, Firefox, Safari and Opera. Does it not work on your website? If so, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it

Regards, Yigit

Hi,

Thanks for contacting us!

Yes, the latest version of Enfold is compatible with WP 5.8 and PHP8. If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit