Thank you for your reply. Just to confirm, does your installer install any plugins with the demo, or does this theme just use Elementior features?

It installs plugin. Please check this video https://softek.radiantthemes.com/docs/#theme_installation

Thank you, that’s what I was trying to find out, of those other plugins were required with theme. Appreciate your help!

give us a refund urgently. we buy some other theme

https://prnt.sc/26mxrtu this is very much opening. If your country is blocking then use vpn. Its was generated by a propeller screenshot software Lightshot ( https://app.prntscr.com/en/index.html ) The theme is being used by 1000 websites and Don’t have any error. Please don’t spam comment section. We replied within 35 minutes ( https://tinyurl.com/yb76gbf4 ) after you opened ticket. So please follow documentation and know how header and footer builder works.

Our team replied this. You want refund because you are not willing to follow simple instruction. Please note, refund can’t be obtained by spamming comment section. Please get in touch with support team if you have difficulties in understanding something.

Hello, 1.You have selected header home one for home page, that’s why default header setting is overwrites. If you want to show theme default header header then you have to select theme default header(https://prnt.sc/26mulqq). 2. Same for footer please read our documentation. https://softek.radiantthemes.com/docs/index.html#header https://softek.radiantthemes.com/docs/index.html#footer 3. Newly created menu will not shown on theme option , it will be shown on header or footer template. Regards, Radiant Themes

we would like a refund, as this theme is not what we expected.

Hi,

All 20 designs are part of demo import. You may reimport and even if reimport you don’t find demo 11 then please open a support ticket with your site access and our team will help you asap.

Hi,

This happened because you tried to install whole package and not the theme file.

Please check this KB article https://radiantthemes.zendesk.com/hc/en-us/articles/360041017614-Theme-is-missing-the-style-css-stylesheet-error and upload correct file and you won’t face any issue at all. For everything else our support team https://radiantthemes.zendesk.com/hc/en-us/requests/new is always there to help .

We have used several cache plugins and didn’t face any issue. Periodic clearing of cache is required for all sites. May I know which other forum you were referring to?

I believe you have previously installed and it must have worked then (as you have bought more than 6 months back). If you are reinstalling on another domain then you need to make sure you use a standard hosting provider as recommended by https://wordpress.org/hosting. If you wish us to inspect the issue you may consider renewing your theme support.

No i havent installed it anywhere else, ive just got round to doing it. As for severs, we have 100’s of websites as we have a reseller package with 20i and also dedicated server. This however doesnt excuse the fact that the hosting provider confirms the theme was responsible and also provided a log report detailing proof

Yes you can use all images/assets used in the theme. All are free images or created by us.

I’m buying a theme so that I can focus on the content and not the design. So, if I load up a demo, I can use it right away as it is, right?

Yes absolutely, just import demos and then edit content in one of the designs you like. That’s it.

Please buy the theme and open a support ticket with your site url and access

Please buy the theme to use it and then you may ask question via our support ticket to show what is not working.

Hi,

We’ve replied to your ticket ( Please check:- https://prnt.sc/1zo82wf ). If you’re not getting replies to your inbox, then check on spam box too. As replies are sending directly through zendesk so it’s possible that replies may go on spam box too.

Hi,

We don’t have this type of section available on our demo but you can create section like that by using our ‘Popup Video’ element. Please check:- https://prnt.sc/1y2eyu5 and https://prnt.sc/1y2f0iy

It doesn’t require Elementor PRO. Free elementor is more than enough. Once you buy the theme then you can use https://radiantthemes.zendesk.com/hc/en-us/requests/new to create a support ticket to ask any theme related question or opt for paid customization as well.

Hi,

Please buy the theme. I don’t see you bought it. Support is available for those who bought it.

So my brother bought it for me as a gift and gave it to me. And this is how you help us? So what should I do? Buy the theme a second time? In that case, I will take another theme since this is how you thank us

If your brother even gifted you (which he can’t and illegal) he must be having purchase code. So open a ticket with purchase code. If you have downloaded the theme form nulled network then delete it as your hosting is already compromised, as all such themes are having malicious code. We won’t answer on same topic as you haven’t bought it. Would love to respond once we get a support ticket request with valid purchase code which has active support.

Your hosting didn’t have proper configuration and we replied yesterday also. To which you sent temp access. We have replied to your ticket and support team will communicate via that ticket only, You can reply there.