114 comments found.
I am interested on this theme. I have a question. My website is already in live mode in main domain. So I have to complete new site using this theme in a subdomain. Once it is completed I have to migrate it main domain.
Is it possible?
Yes this is possible. You need to first register the theme on a sub domain and when development is complete and you’re ready to transfer to main domain then you need to approach us to reset the license.
Hello, I have opened a support ticket regarding the issue with the password reset not sending email.
Hi,
No theme controls core wordpress files. For password reset it uses Wordpress’ native php code/function. If you’re not getting mail then it means your server has blocked php mail() function or its getting delivered in Spam.
It is possible to deactivate the license from the demo domain and then activate it on my live domain.
is It possible?? reply please
No it’s not possible now. Multiple usage detected and shift is allowed only within support period, your support expired in 2021. Unlimited download and activation is not possible because of https://themeforest.net/licenses/standard
Before proceeding with the purchase, I would like to know if it is possible to deactivate the license from the demo domain and then activate it on my live domain. My intention is to set up a demo domain initially for testing purposes and subsequently transition to the live domain once everything is ready.
Hi I am asking for help since last 3 days to deactivate my last domain cause I am shifting to my new domain. there’s no response at all expect this your support is now expired. Everything is not about getting money all the time. it should be on user end to activate or deactivate theme domains. I am deleted my theme from old domain and trying to activate on new one. now everything is at your hand I can only request you to just deactivate that one and allow me to connect new one. I have faced a lot of problems due to this. Rather than going for your support or buying new license I would recommend buying another one. I don’t recommend their theme the reason is that other theme have option to activate and deactivate themes.
You’re using old version of the theme. You need to update theme and register the theme to download plugin.
I cannot find information to remove banner for this link address:https://softek.radiantthemes.com/portfolio/portfolio-details-one/ Can you please guide me how i can change the home banner showing for mentioned page.
We can we remove banner of feature image from portfolio page ?
Edit required pages in WordPress editor -> Scroll down a bit and see this option section https://drive.google.com/file/d/1Bf54Zb_oPOt5Dwm6MtNuR9Yv_RnKAvZM/view?usp=sharing . Select none to disable short banner.
PS: kindly note that your support for the theme had expired on 2022/12/14.
when i access from mobile not showing this https://snipboard.io/mfqIUs.jpg purchase button so how can i add this becuase the customer need to this button on mobile version also
Hi,
This button is available for desktop version only, same as our demo. If you’ve any more queries, please extend your support and open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new .
Your many Demo/LivePreview pages not work correctly, i tried to open it on different browsers and different ips but the problem is same. Please check and update it.
Maybe due to cloudlfare cache. Just cleared it and it seems pages are loading ok now.
Hi,
Add below code on ‘wp-config.php’ file before ’/* That’s all, stop editing! Happy publishing. */’ to disable those warning:-
define(‘WP_DEBUG’, false);
or
ini_set(‘display_errors’,’Off’); ini_set(‘error_reporting’, E_ALL ); define(‘WP_DEBUG’, false); define(‘WP_DEBUG_DISPLAY’, false);
thanks, i will try
I am struggling with importing the demos to my website, I’m not getting good technical support currently and I’m facing a dead-end as the support is now telling me that import demos won’t work with WPEngine as a hosting company?
Hello, This theme is taking time to load on my website. Is there a method to increase the speed.
Hi,
To have decent speed
1) Use better hosting as mentioned in https://wordpress.org/hosting
2) Activate cloud flare – this will speed up your site 100% within 24 hrs.
3) Use cache plugin.
4) Check your image size. Keep image sizes within 700 KB.
5) Convert plain images to .webp
Lately we have seen some of our buyers are using Nitro Pack plugin to achieve good score in Page speed insights. (Disclaimer – we neither endorse or are affiliated to Nitropack).
Hi, does it support RTL ? right to left languages
Sorry, it’s not a RTL theme.
Hi,
Today we have installed pro version for elementtor 3.8.0. With some elementtor, our content pages are blank. Will there be an update for this?
We have now solved the problem using Elementor 3.5.6 But we are waiting for information for the new version.
Thank you
Hi,
Please use the theme with Elementor free version as we have used our own header/footer builder which will not work with Pro version of header and footer builder. As you can see only Elementor is mentioned in Compatible with column so it’s recommended to stay within the version for which the theme is compatible.
Hi, we have the same issue as ajumobidavid below where the radiant theme plugins are experiencing issues… I have tried the suggestion at https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update but after deactivating and deleting the plugins, then going to Appearance > Radiantthemes Install Plugins and clicking ACTIVATE next to the two plugins I deleted, it won’t reinstall them… the “ACTIVATE” button turns grey like the plugin has been activated, but if I go to plugins I can see the plugin has not been added… if I then go back to Radianthemes Install Plugins the button turns back to the blue “ACTIVATE” button
Hi,
I can see the site where you registered RadiantAddons www.h**e.com.au is working properly. All buyers need to register the theme to receive update. This is to protect us from license usage. Please feel free to open a support ticket with your site url and access and we’ll help you if you’re still unable to install and activate radiantaddons plugin.
Thanks – I had to manually update the parent theme to the new version and then it worked in terms of updating the plugins too.
Hi, I bought this theme but can’t find Pricing page in imported data. Any advice?
Hi,
We don’t have any standalone page for pricing on our demo. You’ll get pricing section on https://softek.radiantthemes.com/services-02/ and https://softek.radiantthemes.com/services-03/ page so if you want to have any pricing page on your site, you may take the pricing section from those service pages and create a the pricing page with that section.
demo import is not working and i have raised a support ticket before 2 days and no reply from your side
We’re closed and have resumed today. We’ll do the needful shortly.
Why is it that some pages don’t look as they are in demo, I imported demo and for some weird reason things are broken
Hi,
Demo importing is working well. Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access and specify which pages are not same as per our demo so that we can check this for you.
Hi, I just purchased the theme and tried to import dummy data but it’s nothing importing for me. Please help you this how I can do this otherwise refund my money
Hi,
Please open a support ticket https://radiantthemes.zendesk.com/hc/en-us/requests/new and share your Site url, WordPress access and hosting access so that we can inspect the issue and suggestion solution.
Please make sure all require php parameters are properly set as per https://softek.radiantthemes.com/docs/ .
Also ensure, you don’t have any EXTERNAL plugins enabled before importing demos, including free security plugins.
Okay, I have shared the details with you.
Guys, I’m waiting for your response.
Team already replied. Please check junk and spam. They can check installation of one url only.
Should we check for main domain or you want at development.yourdomain ?
Hi,
Demo is available on your main domain now. We’ve replied to your ticket too.
