23244 comments found.
does it support TranslatePress plugin ?
Hello, @gireeshkottayam,
First of all, thanks for showing your interest in Porto WordPress 
Our theme is fully compaitable with WPML, Polylang and Loco Translate plugin you can go with anyone, which better meets your requirements.
Regards, P-THEMES.
For those thinking of getting this theme…PORTO is, in my opinion, one of the BEST storefront themes on the market!!!! Support is FAST and courteous!!
Thank you kindly, @karado58!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi,
In (Medical 2 Demo),,, in Wordpress Admin Panel,,, how to change the wording (Doctors),,, to be (Products).
Thanks
Hello, @Themes-Plus,
You can change it from Porto >> Theme Options >> Members as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/theme-options-in-customizer/
Regards, P-THEMES.
sir i am getting a warrning or error message can you please suggest me on it : https://prnt.sc/1urfc8g should i ignore it or what action should i take ?
Hello, @sdjewels,
Please read and follow the instructions written in this thread: https://wordpress.org/support/topic/zlib-output-compression-enabled-3/ and try to reach out to the plugin developer for getting more help on this.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Upgrading to Version 6.2.0 (10.3.2021) brings several problems.
1. In the mobile menu, it is not possible to expand the hierarchy. You have to aim extremely accurately at the arrow. This problem is only on “live” devices. In emulation mode browsers it is not confirmed.
2. The “Porto Product Category” slider on mobile reduces the images when the page is fully loaded. Although at the time of loading has the correct size to the selected size (150×150). Also this problem is not on the desktop. Issue on mobile https://prnt.sc/1ureu1g No issue on desktop https://prnt.sc/1urez02
On Version 6.1.8 these two problems did not exist.
Hello, @amzsupply,
1. For overcoming this issue, you have to increase the size of those arrows a bit, you can use the Custom CSS listed below under Porto >> Theme Options >> Skin >> custom CSS and change the values as per your requirements.
#side-nav-panel .accordion-menu .arrow {
font-size: 26px !important;
}
2. We updated bootstrap to 5 from 4 through 6.2.0.
Bootstrap 5 updated row and column grid system using flex: 0 0 auto and width instead of flex: 0 0 %; width: % for columns.
If you have any style issues such as column width in the new version, please compile all CSS again using Porto -> Tools -> Compile CSS in the admin.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-migrate-bootstrap-5/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
1. We tried to make the arrow bigger. But that doesn’t solve the problem. Navigation in the mobile menu does not work. This is only on live devices.
Hello, @amzsupply,
That code is working fine for me, if it is not working for you then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, this is the second time that update 6.2 has been released. AND MY SITE LAYOUT doesn’t work anymore!
I opened a support ticket but I am asked to edit the css in the parent theme to resolve.
it’s a joke ?
in the last year it is the third time that an update has destroyed my site, more attention is needed when releasing updates.
Up to 12 months ago there were no problems.
Thanks for solving as soon as possible.
Hello, @Thompson1977,
Can you please share the ticket number so that I’ll ask from the support department about it.
Regards, P-THEMES.
Sure, there it is : #10973
But I don’t think the support has any faults. They are always very kind and helpful.
I believe and I advise you to have more attention to the release of updates, because I am not the only one to have these problems.
For now I have restored the backup to version 6.1.8.
Thanks.
Hello, @Thompson1977,
Thanks for your detailed explanation and I have just confirmed from the support department and they said that they already reply to your support ticket, so please check back your support ticket reply now and reply to it accordingly and we are apologizing for the last update issue, hopefully, it will never happen again.
Regards, P-THEMES.
Does your theme required image to be optimized or image optimization is inbuilt in your theme if not which plugin or way would be the best for image optimization ?
Hello, @sdjewels,
Our theme provides in-built Image Optimization as well: https://pasteboard.co/drl95ZVWxqxh.png under Porto >> Speed Optimization.
Other then that you can try with any third party plugin which better meets your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Will it auto optimize new upload image or we have to do it manually each time ?
Hello, @sdjewels,
It will auto Optimize the new images as well.
Regards, P-THEMES.
Hello! sir, Take my respect. Sir i want to show product availability just in a word ” In Stock” with green color Ex- https://prnt.sc/1unq3ii i want to hide product count. It’s possible to make this sir?? please help.
Best Regards!
Hello, @kashfulecommerce,
You can change its color as green using the below-given CSS but sorry to say that, this is not possible to only remove the product count.
.single-product .product_meta span.product-stock.in-stock span.stock {
color: green !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so so much sir it’s worked. Sir i want to show the price of product with red color is it possible?? https://prnt.sc/1ut01uh
Hello, @kashfulecommerce,
Can you please share the URL of the page so that I’ll check and help you out accordingly?
OR
Try with the below given CSS Code:
ul.products li.product-col .woocommerce-loop-product__title {
color: red !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much for your support sir. Actually i want to show highlight the product “price” with the “color code”. But you gave the product tittle color.
Hello, @kashfulecommerce,
Ok For the price, please try with the below given CSS code.
ul.products li.product-col .price {
color: red !important;
}
Regards, P-THEMES.
Hi,
Can you please explain which plugins I need to purchase in order to make the website look like your demo website? I’m especially curious about WooCommerce product options, such as the size and color of the product. Are these included within the theme?
Hello, @samted,
First of all, thanks for showing your interest in Porto WordPress
No need to purchase any third party plugin, all are included in the theme, please watch this video: https://jmp.sh/Fd7K6ti this is how it works.
Regards, P-THEMES.
Hello,
i just installed porto. but there is no option or menu to import demo ? where can i find it?
Do I need to contact the hosting company to change?
PHP max_execution_time (30) Minimum 300 is required, 600 is recommended. PHP max_input_vars (1000) Minimum 2000 is required
to activate the menu or import demo option ?
Hello, @RianReturn,
Please watch and follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello, how to make woocommerce sidebar filter toggle widget, closed by default?
Hello, @mugukamil,
No, Sorry to say that but this is not possible as there is no such option for it, so this requires Customziation.
Regards, P-THEMES.
hi this is a pre sales question – I just took over a site that uses Porto and I have never used it before – we now see the breadcrumb code on the page [porto_block name=”breadcrumb” not_render_home=”1”] and we see that both Porto the theme and the plugin Porto Theme – Functionality also needs an update. Where do I get this plugin? thanks
Hello, @WebsiteConsultants,
If you have the purchase code then you can contact us via our support system for getting help on the theme, otherwise, you have to purchase the theme first, and then contact us via our support system so that we will help you in solving your issue.
Regards, P-THEMES.
thanks – I just want to know if there is one purchase – the theme – or there are two purchases – theme and plugin. thanks
Hello, @WebsiteConsultants,
There is only one purchase and it is the Theme.
Regards, P-THEMES.
Hello, Please i have a pre purchase question. I went through your demos but noticed that on the mobile versions, the search forms all changed to search icons. Is there a way to have a search form instead of an icon in the mobile menu. Also, is there a way to have a sticky/floating mobile/icons menu at the bottom of the mobile version? I have read the documentation but couldn’t find it there either. Thanks
Hello, @Itzasunnyday,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but there is no such option to set the Form in Mobile version, we have set it with JS and it converts in Icon when turn to Mobile, This is the default functionality and this is how it works.
Yes, our theme provides this functionality and you can turn it ON/OFF from Porto >> Theme Options >> Menu as per your requirements: https://pasteboard.co/oW02QLgMlvlM.png
Regards, P-THEMES.
Warning: require_once(/home/httpd/vhosts/75shop.ru/httpdocs/wp-content/themes/porto-child/inc/admin/admin_pages/page-layouts.php): failed to open stream: No such file or directory in /home/httpd/vhosts/75shop.ru/httpdocs/wp-content/themes/porto/inc/admin/admin_pages/class-page-layouts.php on line 250
Fatal error: require_once(): Failed opening required ’/home/httpd/vhosts/75shop.ru/httpdocs/wp-content/themes/porto-child/inc/admin/admin_pages/page-layouts.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/httpd/vhosts/75shop.ru/httpdocs/wp-content/themes/porto/inc/admin/admin_pages/class-page-layouts.php on line 250
deleting and reactivating the child theme doesn’t help. She works in Porto, but the nursery does not work.
I bought this theme several times already, I don’t understand why I have to pay for support if I need help 1, 2 times a year. Thanks for the PORTO topic.
Hello, @Santella888,
Where exactly you are getting this error? When accessing page layouts only?
Regards, P-THEMES.
Hello, when I click on “porto -> layouts”, I can not make a screen, tk. rolled back to version 6,1,8.
Hello, @Santella888,
We have solved this issue with another update just released now: https://pasteboard.co/iS7YkgdAPx3I.png please re-update your theme again by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and it will solve your issue, we are sorry for the inconvenience.
Regards, P-THEMES.
For your information:
Again the theme version Version 6.2.0 (Oct 03th.2021) not working properly.
I have noticed slides and carousels are not functioning.
Now I have reverted back to the 6.1.8 version. Hope you can fix issues in future releases.
Hello, @ThilinaSampath,
There is no such issue with our latest theme update now, the issue must be on your site only and that might be because of the cache or your own Customization or might be because of any third party plugin confliction. Please read and follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have fixed the slide / carousel issues by excluding JS files from defer. Thanks!
Sound’s Good!!
Hi! I receive the same fatal error “Fatal error: require_once(): Failed opening required ’/home/*/site.com.br/wp-content/themes/porto-child/inc/admin/admin_pages/page-layouts.php’” as @madbruno and others when active is porto-child. I activated porto and the problem solved. But I want to work with porto-child so i followed your recomendation and deleted porto-child and created again (Porto >> Setup Wizard >> Child Theme). This didn’t solve the problem (fatal error again). The only solution I find to have an updated Theme (6.2.0) and to work with Child-Theme is to change “\wp-content\themes\porto\inc\admin\admin_pages\class-page-layouts.php(250): require_once get_stylesheet_directory() . ’/inc/admin/admin_pages/page-layouts.php’; with require_once get_template_directory() . ’/inc/admin/admin_pages/page-layouts.php’ Any other suggestion please to solve this error?
Hello, @elpad,
I have just tested it again at my end and it is working perfectly fine for me, it must be some sort of Customization issue at your end nothing else, We have to debug it on your site, and for that, you have to contact us via our support system with your site WP Admin Login details and CPanel Login details so that we will check it for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @elpad,
We have solved this issue with another update just released now: https://pasteboard.co/iS7YkgdAPx3I.png please re-update your theme again by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and it will solve your issue, we are sorry for the inconvenience.
Regards, P-THEMES.
Hello Dears, i would like to ask about photo’s quality. On the main tab with product there is a list with my watches. Unfortunately the quality of the photos is really bad. When i put a coursor on the photo it enlarge and then quality is much better. How to make quality of photos as good as enlarged? Thank you in advance. Mateusz, www.woodenflow.com
Hello, @MateuszFlis321,
As you know Porto WordPress uses WooCommerce, and WooCommerce has the default functionality of changing the image sizes and you can easily change the image sizes of products on Shop/Category and single product page as per your requirements by using WooCommerce default options, please read this article: https://ptheme.zendesk.com/hc/en-us/articles/360020798938--30-Woo-Image-Sizes-Changing & https://ptheme.zendesk.com/hc/en-us/articles/360020771898--6-How-to-change-product-image-sizes-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/11/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How i can move the H1 page title below the product recommendations?
Hello, @madbruno,
Sorry to say that but this is not possible you can not change the place of the Page Title, This requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. Why this error happen?
Fatal error: require_once(): Failed opening required ’/home/**/site.com.br/wp-content/themes/porto-child/inc/admin/admin_pages/page-layouts.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/*/site.com.br/wp-content/themes/porto/inc/admin/admin_pages/class-page-layouts.php on line 250
Hello, @madbruno,
The issue seems to be coming from the child theme you just have to activate the parent theme and your issue will be resolved. It looks like that you made some customization in the child theme kindly check back your customization and fix the issue and if you didn’t make any customization then delete the child theme and create it again from the Porto >> Setup Wizard >> Child Theme.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @madbruno,
We have solved this issue with another update just released now: https://pasteboard.co/iS7YkgdAPx3I.png please re-update your theme again by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- and it will solve your issue, we are sorry for the inconvenience.
Regards, P-THEMES.
Hi there… I’m going to update the support service but now I can’t, the dollar is too high.
i deleted the child theme and create a new one… and i already updated the theme automatically… see the link: https://pasteboard.co/dCnkFp32JGdZ.jpg
but the problem still there…
Hello, @madbruno,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Helo! I already did. Did you received?
Hello, @madbruno,
We have just released another theme update now: https://pasteboard.co/lItJCxeHqfUy.png and we have solved this issue with it, please download the theme files again and reupdate the theme again now on your site by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi. Thank you very much, thank you very much. It looks like it worked
You’re Most Welcome!!!
Trying to add a block to the menu, I am following the tutorial here however the menu item has no box to enter the block slug? https://www.portotheme.com/wordpress/porto/documentation/menu-setup/ Maybe this is outdated or maybe I just missed something.
Also is it possible to create a sale page to display all products on sale “with” pagination I’m guessing not as it is probably not available for the same reason Elementor Pro theme builder and also all shop and woo product modules is not compatible, even though it still says on here that it is. Just saying…
Hello, @furnituresuppliesuk,
There are Three Stages of od Menu Items.Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://ibb.co/K5LXMSk
And the Block Option will only available in Sub Menu only as showing in this screenshot: https://ibb.co/R9HbKtN
This is how it works.
You can create the new page and use the Porto Sale Products element on it, and set it as per your requirements, it will only show the products which are on sale but sorry to say that the pagination will not work with it as the pagination will only work with the archive pages like Shop and Category pages only.
Regards, P-THEMES.
Hello, Regarding menu, thank you for clarifying this, I have many items I need to add it looks really bad on desktop vertical menu, is it possible to create a 4 column menu to display horizontal on desktop please?
Yes as I feared no way to create a sale page with pagination, hundreds of products on sale is too heavy for a page with no pagination, do you think you guys will ever allow Elementor theme builder to work with your theme? Or the products widgets in an Elementor template applied to product categories?
Hello, @furnituresuppliesuk,
1. Yes, you can, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
2. We will try to add such features with our future upcoming updates of the themes.
Regards, P-THEMES.
