3787 comments found.
Before i purchase this theme i have some questions: 1. Are all plans subscription based? 2. Can i disable the wallet and allow employers to just order directly without wallet usage? 3. Are we able to charge commission on all services & addons? 4. Is it possible to charge a fee to withdraw to certain payout methods? 5. Do you charge a fee to setup theme? if so how much? 6. Can i have the link to the support document?
Hi, Thank you for contacting us
1) No, when the package will be expired then users must renew the package
2) Yes, this can be done
3) You can charge a commission on the projects and services from freelancers.
4) No, there are no such options available in our theme
5) Installations are not part of theme, however, you can send us details and we can try to help
6) You can learn more about our theme here https://amentotech.ticksy.com/articles/100015316
Thanks
Thank you. Would we be able to create subscriptions from packages with woocommerce? So instead of users needing to renew, it automatically renews each period.
We are sorry but this feature is not available in the current release
Okay. For payouts, would we be able to connect paypal API to automate payout? Or maybe quickbooks?
No, this feature is not available. Payouts are manual
Also last question, would we be able to offer free trials & accept card info to begin the free trial & collect payment automatically once the trial period ends?
No such feature available, however, upon registration you can assign trial packages https://amentotech.ticksy.com/article/14943/
Okay, would i be able to contact you guys to create custom features for me that aren’t available in the current release?
Hi, Thank you for contacting us
Yes, you can contact us through our profile page or after buy our theme, you can create support ticket where you can send us your customization request
Thanks
Hi, I love this theme and would love to use it, but I have an issue. It does not pass Core Web Vitals, eventually falls below the expected threshold, scoring very low on mobile and doing well on desktop. Is this something you will be looking to sort out soon?
Hi, Thank you for contacting us
We will check this for the mobile why this shows the low score, however, it loads normal as on the desktop
Thanks
Hi
Once an employer got a refund following a won dispute case, can he use his refounded aumount to pay another service or can he only add his payout method in his dasboard in order to get back his aumound via transfer Paypa/ Bank / Pioneer ? Meaning if employer did not set up his payout method, the refund amount will not be usable no more ?
Thanks
No this amount can’t be used, however, we may check this in the future
Okay then.
Could be so great to unfroze this refound amount so employer can spend it on another service of he / she wants to
Maybe, we consider this
Hi
You’ve been responded to many of my questions while I did not even purchased yet this item which is very nice of you. Pus I took a good look at your demo and it’s a great job hat u’ve done. So you can count me in. Within next hours I will buy this item and I wich that your support team wil remain as good as it is now.
Thanks a lot guys
Thank you so much for the appreciations
Hi
1) In message page (dashboard), but not in ongoing service detail message page, is it possible to send attached files while discussing with an employer ? Is there a setting to set it up somewhere?
2) Is it possible to display a message button directy on service detail page so any logged in employer can directly send a message to the service owner? Is there a setting to set it up somewhere?
Thanks a lot
Hi, Thank you for contacting us
1) Yes, but this only works with the real-time chat
2) We have options to display floating icon for the chat with freelancer, however, we will consider a button too
Thanks
Hi there I am going to renew my support but I have a few questions.
1. How do I edit the header menu in user frontend? (for different users like demo)
2. How do I edit the titles Freelancer & Employer so we can rename them throughout the entire site?
3. Do you do customizations to theme as service?
Thank you in advance. CC
Hi, Thank you for contacting us
1) There are no options to edit the menus, however, you may use different menus for both types of users
2) You can rename anything by using the loco translate plugin https://amentotech.ticksy.com/article/14851/
3) You can send us the details for the customization request, we will check and reply to you back
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Ok I will thank you
Our pleasure
Also is app customizable to have banner ads work on it
Hi, Thank you for contacting us
There are no options to add the ad banner from back-end, however, may consider this in the future release
Thanks
Hello, i want a refund. I purchased your theme. I doesn’t seem to work well. tried finding it on the download section your items was’t there your last update fo july-august. Isn’t available on my download section. I still don’t want that.
i want a refund…. i can’t rate this theme beacuse i can’t find the botton here as i was removed from a user that purchased the item
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
I purchased the theme from here. Without a purchase code, you gave just invoices. I have both of them. Your support requires adding a purchase code, which you did not include…
I need my refund approved
Pre sale question Will there be a wallet for admin to keep the money employer paid for a service for freelancer , or money has to go directly to app owner account
Hi, Thank you for contacting us
Once the project is assigned, the employer would make the payment to the admin account but it will not be transferred to the wallet of the freelancer until the project has been completed. Once the project has been completed, the project amount will be transferred to the freelancer’s wallet.
Thanks
How will admin reconcile who pays and what is paid , is there a way to track that , how will the amount paid reflect on freelancers wallet , will that be manually set up or what
Admin can see the payments from the employers in the WooCommerce orders and check what the commissions he will received against that order
Ok thanks
Will the commission be set by admin manually from the admin dashboard or some sort of auto deduction since it will be shown on freelancers dashboard the amount he/she is expecting for a project
The commission can be set by admin, Admin can set commissions either fixed or percentage or tiers by the project cost
Hello, please i have pre-sale questions
1- can i set packages for freelancers with subscriptions? i need to pay subscription packages for freelancers to let them use platform.
2- can i let the company post new job by fees? per job?
Hi, Thank you for contacting us
1) Admin can create packages from the back-end
2) Admin can allow the employers to post a job either by free or create packages for employers too, each package can have any number of jobs added by admin
Thanks
Hello , I know you little busy since last updates but i have some ticket still need to solve it asap because it needed for my theme and other addons work : #2875407 i need to extract some value from the serialized meta value i will add one more reply to the ticket to check what im need .
hope this time i got help from your side.
Thanks
Hi, Thank you for contacting us
We will check your email and update you on this
Thanks
its over a week and still waiting the reply for this ticket #2875407 mentioned the same ticket before in previous reply’s here so when it should get answered ?
also a bug report the freelancer users cant update english level from dashboard its not updated.
We have replied to your ticket
Hey guys,
Is there any way to stop all the emails sent to the users, except activation link? I do not want any notification emails to be sent to users. Does it have to be regulated from the code side?
Cheers
Hi, Thank you for contacting us
No, there are no options to stop emails and allow only one email
Thanks
Is that a thing you might consider in future updates? Like giving options to eliminate the emails we do not want to be sent.
This can be customize to allow the specific email but this is not available in our theme. You have to do it by your side
Hi, i would like to check if it’s possible to customise for one job posting to accept multiple freelancers?
Hi, Thank you for contacting us
This feature is not available in our theme
Thanks
Possible to customise?
Is Workreap compatible with WP Job Manager?
Form can be customize and can be add/edit form fields. We have our own custom forms and WP Job manager plugin is not compatible with our theme
Hi, I mean can I get you to customise the feature to allow hiring of multiple freelancers for one job posting?
Yes, this can be done with modifications. We can do that but this will not cover under the support
I’m keen on modifications, how do we go about it?
It was mentioned and requested numerous times in comments about the feature to include multiple freelancers hiring, with the modification can this be added to the core features and support be provided for it?
This feature is not available in our theme
When will you update the laravel version to match the wordpress?
Hi, Thank you for contacting us
We are not sure at this stage
Thanks
Hello- I am installing the package- I will contact you if I have any questions. God Bless!
Sure
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hi
1) if an employer mark a service as complete, will the service money be credited in freelance dashboard ” available balance ” automaticly ?
2) But if the employer forgot to mark the service as complete or refused while he already got service’s final files, so if admin change the service statut as complete from the Wp back office, will it aswell credit the service aumount in freelance dashboard ” available balance ” automaticly ?
3) if admin mark the ongoing service as canceled from back office will it aswell refund the service aumount in employer dashboard ” available balance ” automaticly ?
Thank you so much for your answer
Hi
Can admin manuely add amount to freelance or even employer ’s ” available balance ” from back end by using back office ?
If not will it be possible in next update ?
Thanks a lot
Hi, Thank you for contacting us
1) Yes 2) Admin can’t change the status from back-end, if the employer will not update upon project completion then the freelancer can raise a dispute 3) No 4) No, admin can’t add the amount to freelancer available balance
Thanks
Sorry but I d’ont understand your answer
then in dispute case, if the admin decides that employer is wrong and freelancer has all rights. Where is going the service paid money?
1) will the service paid money be cancelled? Meaning admin has to refound employer using woocommerce?
2) the aumount paid money will it goes in employer available balance ?
3) the service paid money is lost and there is no track of it in any existing balance ?
thanks
When a dispute is created then admin can view and resolve the dispute from the back-end. Admin can select wining party and resolve it, then the amount will goes to available balance of the user.
WOOoooo 
I luv it That’s very nice.
Thanks a lot
Last question about this matter:
How a freelancer can raise a dispute ?
Must he go in his service detail page and use the default form same used by employer to raise a dispute? Or does he have to do it differenty ? Because I d’ont see any raise a dispute form on ongoing service detail page in your demo.
Thanks a lot
We have a menu for the disputes from where both users can create a dispute by selecting the project or service.
We will check our demo
Hi
when a freelance is using verification identity form. IS there somewhere admin can moderate all pendind request? Meaning, whil it pop up somewhere and once on backend it will show up so admin can deal with it or admin has to go through all user page and scrolldown all account to search if a user has a pending identtity verification request ?
If not can you please add it in next update ? So it could be great to deal with all pending verification request from admin panel
Thanks a lot.
Hi, Thank you for contacting us
Admin can control the verification from the WordPress back-end
Thanks
Sorry there is a missunderstaning.
I meant a bulk way to find all pending verification in once, not to control them. because if there 200 pending verification it easier to find them all rather then scrolling down to see theme mixed with all user account without pending verification
Currently there are no options to verify in bulk or filter only unverified users list, however, we can consider that in the future release
Allright then.
It could be a huge time savier if you can add it in next update.
Thanks a lot
We appreciate your suggestions and stay with us, we may consider this in the future release
Hi,
in ongoing service > history history is it possible to display sent message in reverse order ? Meaning older message at the top and newest down just above the big wp-editor ? Because when reading message in chat or discuss we mostly read from bottom and not from the start Is it possible to reverse this in setting theme or do we need to hire a dev to achieve it?
Thanks a lot
Hi, Thank you for contacting us
We will check this, latest messages should show on the top
Thanks
I can’t believe you have had 2 years of customers requesting custom fields and you won’t and haven’t added it…. Why not 2 years?
Hi, Thank you for contacting us
We are sorry but we didn’t added the custom fields support, however, we added many controls in our theme.
We appreciate your suggestions, we may check your suggestions
Thanks
Sometimes when uploading a file it says ” HTTP error ”, so the upload is cut or even not starting. Why does it?
Thanks
Hi, Thank you for contacting us
We didn’t see such an issue, we need to check this
Thanks
okay
