3786 comments found.
bulk user import by csv? if i import bulk all the user will get welcome email? or they will not know about it?
Hi, Thank you for contacting us
When users are import through an excel file then users will not get an email
Thanks
Can we edit the tables in the database? For example, we have a different kind of business model, not fixed or hourly wages. According to this model, we will pay per download. We count the download with our own system. So we should be able to set the amount that should be paid as the number of downloads * fee per download.
Hi, Thank you for contacting us
No, there is no such feature available in our theme
Thanks
Yes, I know it is not included in your theme but can we change it by ourselves? I mean writing our own codes?
Yes, this can be done with theme modifications.
Hi I am interested on this plugin but i have some questions:
1. Does this plugin work well in elementor pro? 2. I use the plugin only and not the theme, or let us say if I install this plugin does it will affect the entire site properties etc?
Hi, Thank you for contacting us
Our theme is compatible with Elementor plugin, that can be used for the pages. You can’t edit dashboard pages with elementor or it’s pro version
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Does this theme have the option to upsell things like “featured job” to list a job for X amount of time? So freelancers & employers can have their proposals/jobs shown at the top of search
Hi, Thank you for contacting us
Yes, jobs can be make features to show on the top of the list
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Hi,
In invoices page, is it any PDF print button available for employer or freelance? Could be so nice.
Thanks a lot
Hi, Thank you for contacting us
No, there are no options to print PDF, however, we may consider that in the future release
Thanks
hello could you check this ticket ? #2875407
Hi, Thank you for contacting us
We will check your ticket and reply to you back
Thanks
Hello,
1) How do you set up payments so that employers and employees are able to purchase packages on checkout page? 2) I enabled payments in Theme Settings- However- I did not see payment methods in the dashboard. 3) Employees should be able to set up payment method to receive payments and employers should be able to set up payments to pay my company first- then from the back end- I could pay employees. 4) The checkout page is not working- It states cash on delivery. Help me out, please. Thanks.
Let me know when you replied to my ticket. Thanks!
Hi, Thank you for contacting us
1) I didn’t undersstand, can you please explain that? 2) We are using WooCommerce for the payments, do you have set up WooCommerce??? 3) Admin can set up the payments from the back-end for employers and freelancers(to receive the funds)
Thanks
OK- So when freelancers sign up and join the marketplace- they can’t choose their own payment method on how to receive their funds? One freelancer may want to use paypal and another freelancer may want to use bank transfer. I have to ask each freelancer how they prefer to get paid-since I will be the one doing the payments?
Hi, Thank you for contacting us
There are two ways in our theme
https://amentotech.ticksy.com/article/15058/ https://amentotech.ticksy.com/article/16637/Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hello- For CRON Job- I downloaded the extra plugin that was recommended to control Cron Events. I changed the workreap_payout_listing from weekly to monthly. Do I have to do anything extra in order for the changes to take effect? Do I have to go to the CPanel- in order to be able to pay my freelancers monthly?
Thanks for your assistance.
Hi, Thank you for contacting us
You must disable CRON plugin and then activate it again to apply the changes
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
I disabled the Workreap cron plugin and reactivated it. Is that all I have to do? There is no need for me to go to the CPanel?
Hi, Thank you for contacting us
Yes, no need to do anything else
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hi, Do you plan to add customisation for one job posting to accept multiple freelancers?
Hi, Thank you for contacting us
Multiple freelancers hiring feature is not available in our theme, however, we may consider this in the future
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The support is HORRIBLE. I have an issue on the website posted for support and 4 days still no answer. I paid twice for the support already very bad experience here.
Hi, Thank you for contacting us
We are sorry for the delays, it was a mistake and we apology for the delays. We have replied to your tickets now
Thanks
How can i update from 2.3.1 to 2.3.3, is there away to get the update automatically in wordpress?
Hi, Thank you for contacting us
There are no options for the automatic update for our theme. You may follow this https://amentotech.ticksy.com/article/14896/
Thanks
Hi
I don(t understand how employer and freelance can discuss with eachother before ordering a service? I haven(t see a chat button on your demo without having to pass an order. Please can you explain?
Thanks
Hi, Thank you for contacting us
Employer can start a chat with the freelancers from their details pages
Thanks
So can’t they start a discuss before ordering a payment? Meaning if employer need more insurance before he pass his order?
They can chat with each other before ordering the service
How they can do? I haven’t seen it on demo version
Employer can start chat with the freelancers from their detail page, not from service detail page
Yes, but I dont see any message button on your demo freelancer page. Isit a way to display it? Most of employers needs to discuss with freelancers before orderinga service and sometimes even freeancers are asking to employer to text them first before ordering a service. It avoid bad customer rating because of cancellation for missunderstanding
Are you not able to see a button named : Send offer?
Hi
Yes i can see it. I just did a test now on your demo. But it seems that this function attached to freelancer detail page is to send a message regarding a ” Project ” . Meaning the employer sender cannot reply back to it cuz no mesage box is shown to display the reply to him.
What I meant is more is it possible to use ” Message ” for an employer to discuss directly with a freelancer (native message function of the theme), before ordering a service. Not sending proposition but just message.
Thanks a lot
This can be use to start the chat as well not mandatory to select the project
Hello- For Employers- Is there a way for me to change the name of Departments to Industry instead? So that Employers will be able to choose their industry instead of Department?
Hi, Thank you for contacting us
You can rename the titles only by using loco translate plugin https://amentotech.ticksy.com/article/14851/
Thanks
Hello, I am looking for a theme that can be used to host a market place to book and pay an hourly rate for a physically rendered single service. Can your theme be setup for this purpose alone from the backend?
Hi, Thank you for contacting us
There are no options for the services bookings, employers can simply buy the digital services only
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Q1. both type of user can add fund? Q2. what payment getaway they will use to add fund? woo commence? Q3. Escrow payment available? employee will hire freelancer and the money will reserved on site admin. right?
it has membership project for both type of user? employee and freelancer? demo admin login please?
what payment method freelancer will use to withdraw payment? can i set it from woocommerce or its a custom payment?
Hi, Thank you for contacting us
1,2) No, users can’t add funds into their wallet 3) Yes, all the payment will be hold by the admin
No, there are no options for the membership. Whenever their package will be expired then they have to renew their packages
We have Bank transfer, PayPal and Payoneer for the withdraw funds
Thanks
Can i use any woo commerce plugins to customize such as wallet? Why not other payment options available for withdrawal? Possible to add with minor changes?
Admin can install WooCommerce payment gateways but can’t add withdraw methods for the freelancers
That’s what i am asking why not other payment getaway available to withdraw? Possible to modify without major changes?
We have used WordPress hooks and by using that hook you can add new payout method into the list
Is installing a fresh copy of the theme affects the changes I made on child theme?
Hi, Thank you for contacting us
In the child theme, your changes will remain safe until you update the child theme. Normally no need to update child theme
If you had made the changes into child theme with the same files which effected in the parent theme, then you have to move parent theme file and then move your changes into that file in child theme.
Thanks
Thank you for your prompt reply. Actually, I am managing a website that the theme wasn’t purchased by me. And suddenly some user pages in the frontend are empty. I will purchase the theme from my account so I can get your support to check this. Would that be possible?
Hi,
Please make sure if you have activated the required plugins.
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thank you
Thanks, theme purchased and ticket is opened, please check.
We will check and reply you back
You checked the ticket and replied, but it didn’t work. Please take a close look.
Sure, we will look and get back to you
Hello- The registration form is not working. Let me know if you have any solutions? It wont proceed to #3 on the form to finish.
Hi, Thank you for contacting us
We have replied to your ticket as well
Please make sure if you are using the latest version 2.3.3 of theme and workreap core plugin.
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
I have WorkreapVersion: 2.3.2. Do I have to download and start the process all over again? When was this turned intoWorkreapVersion: 2.3.3?
Your theme doesn’t automatically update in Wordpress- I have to re-download the files each time there is an update?
Hi, Thank you for contacting us
There was an issue with the registration password validation, it is fixed now. You have to update the latest version 2.3.3 for both theme and workreap core plugin.
We are sorry but the auto-update feature is not available. You may have to update manually
Thanks
Hello
Bank transfer is not working at all. I spent 5 days trying to make it work right. it keep saying : ” Please update the payout settings for the selected payment gateway in payout settings ” .
But I’ve put the minimum aumount to transfer at 5$. Pionner transfert and paypal are working very fine, only bank transfer is not working at all.
I set all bank details properly in order for it to work, even in theme setting its set on okay for bank transfer. Why bank transfert is not working for payout?
Thank you for answering me.
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Link to native app did not work. plz fix
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hello, good afternoon, greetings from Colombia. We have acquired your template. It seems great to us, but now we have the requirements to add some extra fields at the time of registering the frelink. Add extra fields to the registration form as a frelink, and company at the time of registration. You can tell us where and what to do and if it is in the code that part of the code we must touch beforehand, thank you very much we need to know how to do it. We observed that these colleagues were able to do it https://kienme.com/
Me van a responder?
Hi, Thank you for contacting us
We have replied to your ticket
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Before i purchase this theme i have some questions: 1. Are all plans subscription based? 2. Can i disable the wallet and allow employers to just order directly without wallet usage? 3. Are we able to charge commission on all services & addons? 4. Is it possible to charge a fee to withdraw to certain payout methods? 5. Do you charge a fee to setup theme? if so how much? 6. Can i have the link to the support document?
Hi, Thank you for contacting us
1) No, when the package will be expired then users must renew the package
2) Yes, this can be done
3) You can charge a commission on the projects and services from freelancers.
4) No, there are no such options available in our theme
5) Installations are not part of theme, however, you can send us details and we can try to help
6) You can learn more about our theme here https://amentotech.ticksy.com/articles/100015316
Thanks
Thank you. Would we be able to create subscriptions from packages with woocommerce? So instead of users needing to renew, it automatically renews each period.
We are sorry but this feature is not available in the current release
Okay. For payouts, would we be able to connect paypal API to automate payout? Or maybe quickbooks?
No, this feature is not available. Payouts are manual
Also last question, would we be able to offer free trials & accept card info to begin the free trial & collect payment automatically once the trial period ends?
No such feature available, however, upon registration you can assign trial packages https://amentotech.ticksy.com/article/14943/
Okay, would i be able to contact you guys to create custom features for me that aren’t available in the current release?
Hi, Thank you for contacting us
Yes, you can contact us through our profile page or after buy our theme, you can create support ticket where you can send us your customization request
Thanks
