39376 comments found.
Hello, I would like to know if it is possible to insert a linkable word in the options of the Avada form Checkbox Field. Thank you, Valeria
Hello @bbaldachhini
Custom HTML cant be put inside the checkbox form element right now, this will require you to use normal text element to place any kind of link, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, in new Avada Layout Builder we did product detail page (Woocommerce). But the ´base price´ for the ml products (drinks) dont appear and we dont see an Element to ad this, also in Element ´Meta´ it is not possible to add.
Hello @brainaid
We have an element that is called Woo Price element that you should be using for that, please read more about how to create a proper single product layout here => https://bit.ly/3FIRGxD however if the issue still persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I checked the Avada registration codes and the correct URL and code are linked with the same website and code I have in my avada registration spot within Wordpress, yet with this recent update it’s telling me the code is being used with another domain. Please advise.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Licensing question:
Can you begin building on a local copy such as domain.local and then move it to a staging copy such as dev.domain.com and then finally, move it to the production copy such as domain.com? Using one license?
Example:
domain.local (local copy) dev.domain.com (staging copy) domain.com (production copy)
Thanks!
Hi
We do allow users to have a staging domain(One license can be use to have single staging site only). The details of the allowed domains are mentioned in our documentation here‘
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have a problem when i click on edit live.
Warning: unlink(/home/folder/public_html/wp-content/uploads/fusion-builder-avada-pages/data.zip): No such file or directory in /home/folder/public_html/wp-content/themes/Avada/includes/avada-functions.php on line 880
Warning: fopen(/home/folder/public_html/wp-content/uploads/fusion-builder-avada-pages/data.zip): failed to open stream: No such file or directory in /home/folder/public_html/wp-content/themes/Avada/includes/avada-functions.php on line 881
Warning: Cannot modify header information – headers already sent by (output started at /home/folder/public_html/wp-content/themes/Avada/includes/avada-functions.php:880) in /home/folder/public_html/wp-content/plugins/sg-cachepress/core/Supercacher/Supercacher_Helper.php on line 79
this appear me on the top of page. how can i resolve?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thanks
Hello @aadi009
We can confirm that you have a valid support, can you please go ahead and try to click on this button once inside your support account => https://share.getcloudapp.com/GGu4Z9LK if however the issue persists, please send us your purchase code and the issue you are facing to support@theme-fusion.com and we will get back to you further.
Thanks
-Ammar
I recently purchased a license for a client for use with two domains. I’ve done this in the past, but after finishing the first website and installing Avada, I received an error message stating that this license has already been used for a different domain. Is this a new policy? Will I have to pay another $60 for this same client?
Hello @annehweb
There is no new policy, regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible that I cannot change my domain because out of support license? My client has decided after more than 12 months to publish the new website and I cannot manage the theme, it’s not serious
Hello @Patdailblasi
You can definitely change the domain by resetting the license, With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3luHTmP
Thanks
-Ammar
Thanks
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I am using Daycare how can I change the menu colours?
Thank you Raffaele
Hello @raffaelecorsa
You can change them by going to Avada > Layouts > Menu Element and then checking for the respective field, please read more about menu element here => https://bit.ly/3lqYojF
However if you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Is there a way to increase the number of posts shown in a category? ( for example from 5 to 10)
Hi
I am not quite sure if you mean this for number of columns or posts. Assuming this is for posts, then this can be changed by going to WordPress admin panel dashboard → Settings ⇒ Readings. You can change the number of posts shown
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello dears,
How can I open an image by clicking on a button? And how can I open the pdf by clicking on a button?
I want to put both buttons under a description of a book. And one of the buttons should open a folio/demo of the book (an image), and the other button should open the PDF file. If possible both should be opened on the same page.
Hi
You can add the complete URL of an image in the button URL and enable lightbox to open image in the same window. However you can not open a PDF in the same window as this will require you to embed the PDF (which is not a native option in Avada). You can add the direct link of the PDF which will open it in a new tab
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i will open a support ticket and the ticket says – suport expired – but in themeforest shows < 3 month left.. wtf… we have problems to activate the puchasekey – but we cant. how i can get support?
Hi there
Please log into the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa
Thank you, MB
I haven’t found how to reset the key. I need to build a website and I’m not able to use the Avada Theme I bought.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I bought a second Avada because I couldn’t find my first license for Avada. Right after I purchased the second Avada I found my old license and it works. I have not used the new license. Could I get a refund? Please
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, thank you for your amazing theme, i would like to ask how to hide the column title of a menu in a megamenu- like classic theme (investors column 2-3)? In the submenu of the menu item options i choose Mega Menu Column Title off. but it still appears. Thank you
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Avada Author, I don’t remember on which site I installed Avada & I believe the domain on which I registered Avada has been deleted, so, would you please remove my purchase code from any previous registration,so that I could install Avada on a new domain….I don’t have the support…..can you please do that without me buying into support.
Thanks
Hello @Shahkabir
You should be able to do that yourself using your support account,by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3095Acl
If you still face the issue, please send us and email with your purchase code to support@theme-fusion.com
Thanks
-Ammar
Hi
I have found the issue while activating license code
This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.
Can you please unblock it. then i have to stick for a single domain Thanks
Hello @mehar_junaid
You will need to send us your purchase code via a support ticket in this case, if you do not have active support please email us your purchase code to support@theme-fusion.com further with your query.
Thanks
-Ammar
Hey there, I need your help (My support expired, but it’s not issue it’s a bug) and please tell me how to fix it. Thank you
Problem: I am using mega menu and when I hover over main item megamenu dropdown appears in center of the screen not under main item and cos of that I cant click it(It is a problem in big desktop screens)
Check Screenshot also: https://ibb.co/fG5PHyH
THANK YOU
Hello @gelebrin
We have no issues with how the megamenu works in our theme, this query will require us to take a closer look at how your site and menu is setup, please send us an email to support@them-fusion.com in this case with the issue you are facing so we can check this further.
Thanks
-Ammar
Sent Email just now, please check, Thank you So much
We will get back to you as soon as possible.
Thanks
-Ammar
Our staging site is not at the same domain as our production site, and the new purchase code only works once. How can I apply our purchase code to staging and production?
Hello @RoyaleIT
You will need to follow our guidelines on how to use the same license for staging/development and live domain at same time, please read all about how the licensing works across different platforms here => https://bit.ly/2YwWSE7
If you need further assistance with this, pleas open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
