26708 comments found.
Hey guys. I’m looking at https://bridge206.qodeinteractive.com, can you pls tell me the media player that is used in the New Tracks section?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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We are interested in purchasing another license to another website and have this pre-purchase question: can we adjust the height of the blog carousel so it would be on the main homepage as a main slider?
Hi there,
Thanks for writing in! You can set the dimensions of the images, as well as you can perhaps install Qode News plugin and you can check this demo https://bridge92.qodeinteractive.com/ which does give you an option to have this kind of Blog slider.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi I applied Google API with a billing account for the listing map. but still, the location is not displayed on the map. (map is displayed)
I’ve searched all the questions related to map&location issues and your ‘instruction page about listing’ but I can’t understand how to use it so far. (http://bridge.qodeinteractive.com/documentation/17-listing/)
I saw the answer replay for ‘harshadmoray’ user 2 years ago. I put the name of the place listed on google Maps into ‘location blank’. It doesn’t work.
Could you add detailed usage on your documentation site? about the exact input form for map display (google address or latitude and longitude, etc)
I would like to know which parts of ‘Listing data’ in the edit listing page affect the map display.
In addition, when I tried to delete the cache I found one thing ‘WP Super Cache’ plug-in or something interrupts API key action. it makes No Api Key message on the developer console.
I don’t think it is a support problem, it is basic and not intuitive.
Hi there,
Please check if you have added the API key in both Qode Options > General and within the Listing options.
Also on the single listing do check if you have added the location, it might be that it is in incorrect format, it should be comma separated.
Another thing is to make sure to activate the Places API for your project, in Google services:
https://i.imgur.com/86vKd0p.png https://i.imgur.com/G9c2xhq.pngFor more info about the Places API see this article
Besides, the issue could be caused by a restricted API key.
You need to remove restrictions for your API key as shown in the following screenshot
This might now work right away – other users reported a certain delay before the settings took effect ( a day or so ).
If you need any further assistance with this please feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hola, Cuando me descargo la plantilla que compré, no veo en ningún lugar el “purchase code” para registrar la plantilla. En el documento aparece en blanco. Dónde encuentro el código de compra para activar la plantilla? Necesito esto para poder importar demos en mi web. Si no es así, me puedes explicar como importar demos con el contenido para yo modificar encima? Gracias!
Hi there,
In order to register the theme you will need to find your purchase code.
We hope this helped!
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Very EASY, THANKS!
Hi there,
Glad we could help
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Hi, when i try to install the demo 275, it gets to 32% and stop there.. I have all the requirements of the theme for instalation, i dont know why it doesnt install, help please
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, Qode Tour List Widget Category input not effective. I write category slug but show me all tours.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home/[xxxxx]/public_html/[xx]/wp-includes/plugin.php on line 164
Last update have issue with WooCommerce – Order’s page.
I done plugin conflict test and confirmed the issue as I deactivated all other plugins except Qode Plugins.
Hi there,
Please check your php.ini parametres and PHP version, also you can increase memory limit in the wp-config.php file – paste the following code inside:
define( 'WP_MEMORY_LIMIT', '128M' );define(
'WP_MAX_MEMORY_LIMIT', '256M' );Check these articles too:
https://codex.wordpress.org/Editing_wp-config.php http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/We hope this helped and if you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
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recaptcha v3 is not working in bridge theme. I tried recaptcha v3 in contact form 7 , wpforms , reCaptcha by BestWebSoft and Simple Google reCAPTCHA. When I switched the theme then recaptcha working.
Hi there,
The recaptcha badge might be overlapped by other page elements.
So in order for recaptcha badge to be shown, paste the following CSS into Qode Options -> General -> Custom CSS field:
.grecaptcha-badge {
z-index: 9999;
}We hope this helped and if you referred to some other issue please explain this a bit more so we can understand better and help you.
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Why do you make it difficult to import your demos? The process get’s stuck at a particular percentage! I have been struggling with it for days! Even the xml method isn’t working too! I
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, why when I de-register a theme then it does not load properly. It seems that it stops loading all the QODE xyz parts of the theme.
Hi there,
Please note that you can only have the theme registered on one single installation. If the theme is not register it will not show our theme options and shortcodes. It is mandatory to register the theme in order to access everything as it should be, following the regular license on themeforest.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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but then whats the point of yours suggestion (as seen to other posts) to deregister the theme and register to another one etc if that means that the previous version will stop working with the existent stuff/options/shortcodes etc.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello, Im trying to install the Qode Membership Plugin but am unable to do this.
Hi there,
Thank you for reaching us!
You may find the plugin within our theme folder and you should be able to install it without any issue. If you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi how can I create a website with left and right sidebar? Thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi,
I’m using this plugin https://codecanyon.net/item/woocommerce-cart-all-in-one/
And when I activate the bridge core plugin it stops the paypal iframe from loading.
what would be causing this and how can I fix it? It only happens with Bridge theme and when the bridge core plugin is active.
Hi there,
Thanks for writing in! Please note that this is a third party plugin which we have not tested our theme with for compatibility and therefor cannot guaranty its compatibility. Thanks for understanding.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hello,
I just bought a new licence a few minutes ago in order to receive support with Bridge theme updates, but even after this I’m not able to send a support request.
It’s displaying a “Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.” message.
Is it possible to have support with this?
Thanks.
Oh it worked, you can ignore this message
Thanks.
Hi there,
Glad to hear this has been resolved, for any further assistance you need feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi, I tried to open my account for support but I never received email to confirm my account.
Hi there,
Possible your verification email ended up in the spam folder, so please check this. Otherwise if you still cannot manage this feel free to send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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Hello, can you please confirm something ? It seems that the word ‘SHARE ON’ is missing from the .pot file for translation. Also, i think it will be time to remove the ‘Google +’ Social network share… this service has been canceled since 2019 or more maybe ? Thank you taking this into consideration for a future update.
Note : SHARE ON word appears when enabled on product single page / post, etc.
Hi there,
Thank you for your feedback.
Google + share will be removed in one of our future updates and when it comes to the Share On word is option added through our Bridge Core plugin and you will need to translate it from there, so the for the .pot file is plugins> bridge core > language. Also please check this article here.
We hope this helped!
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Hi Team,
How I found that on which domain I have activate the key of bridge theme. As of now, I have 2 licenses and have not been able to find the domain where we have Looking forward
Hi there,
Please submit a ticket at our Help Center, include both of your purchase codes and one of our support agents will check this and gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Thanks for the great theme. Since last update I can’t find the way to choose between “Full Width” or “In Grid” TYPE in ROW Options. I’m using WPBakery Visual Composer. Any clue? Many thanks in advance for your help.
Hi there,
Thank you for reaching us!
Please check if your Bridge Core plugin is updated to latest version (please see change log). All of the bundled plugins with available update should be located in Appearance > Install Plugins.
We would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you further.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! That was it! Thanks for your help!
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Another question, need to show Side Area in left hand side instead of the right.
Is it possible to do it? I’m sure someone asked before me… 
Something like this website https://theposterclub.com/
Many thanks in advance! David
Hi,
Such an option, unfortunately, does not exist within the theme. You can check available header layouts in theme’s landing page here.
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Hello,
In portfolio, zoom button works great on desktop but does not appear on mobile. How can i get zoom button on mobile?
Hi there,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I successfully added my purchase code and email to the Bridge Dashboard, and that works. However, even if the activation seems successful, I still receive the message “Your copy of the theme has not been activated. ” I tried to deactivate and reactivate it several times with no success so far. Wish I could open a ticket, but the support expired meanwhile. But.. I have a no working site now!
Hi there,
Thank you for reaching us!
Please check if your Bridge Core plugin is updated to latest version (please see change log). All of the bundled plugins with available update should be located in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
