2356 comments found.
Hello, when i click ” add to cart ” button, the icon don’t show correct, this is screenshot : https://prnt.sc/1vfp70p
this is inspect from chrome : https://prnt.sc/1vfphin – when i uncheck “font-family….” the icon showed correct!
how to fix this ? i have tried to hide by custom CSS but don’t work.
Hi s35film!
Please open ticket at http://arktheme.com/open-ticket/ with your wp-login and shop URL.
Thanks and cheers! 
Hello,
I am wondering if this theme bundles any 3rd party plugins, namely ACF Pro. The other and related question is, is this theme fully compatible with Elementor Pro? The builder may be amazing, but I am currently using Elementor on 20+ sites and know how to use it quickly. I have ACF Pro on a couple of these with no license. I installed it and started using it with Avada, but Avada doesn’t work well with Elementor at all.
Hi KimDixon!
Yes, ACF Pro is bundled. I don’t think anyone runs Elementor with Ark because the main reason to use Ark is it’s own builder, which is closely tied to WordPress, unlike Elementor which is more simplistic. But you are welcome to try, worst case you can ask for a refund and look for some official Elementor theme.
Thanks and cheers!
Hi, suddenly form wrapper can’t send emails any more. Postman SMTP is working fine. What could be the possible cause? Where to check the issues?
thanks for your advice.
Hi greentealeaf!
Please consider purchasing the support pack, you can then use the contact form here https://themeforest.net/user/FRESHFACE to send your question with wp-login and more details so it can be looked into.
Thanks and cheers!
So, one more time: What do I have to do that anyone will help me with technical problem concerning your theme and to I get the support I paid for?
To be honest, I feel really ripped off by now and it looks like a scam to me! I’ve already tried 4 or 5 different ways (ticket system, mail, comments here) to contact you during the last weeks but haven’t even got any answer!!! Is your company still alive? Even if not, it would be nice if you could tell and stop letting customers pay for support that just doesn’t exist!
Hi mirksen!
your messages keep falling into spam, even when marked as “not spam”. Perhaps your mail domain is not trusted. You will receive a proper answer any moment now.
Thanks and cheers!
U said, I would receive a proper answer but I haven’t still got any support I paid for! I am more than disappointed with your support and consider it a fraud. You let customers pay for a support that just doesn’t exist!
Hi mirksen!
Please check your spam folder. Your issue is with a 3rd party plugin that you have installed, more info is in that email.
Thanks and cheers!
Guys, I’m a long time customer and I’m writing trough the support but I never got a reply back recently. I’m adding a comment so maybe you’ll see it or maybe there is something wrong with the support ticket system! The theme is fantastic so is the support, but in the last two weeks I got these problems and I need to get it back to you!
Hi Norua88!
The internal ticket system is on hold now because Google has deprecated some specific features of their API that the system relied on and there is no way to just simply replace it, so it will take a lot of time before we can use it again. The ticket system is email based anyway, so if you send a message through the profile page here: https://themeforest.net/user/FRESHFACE then it’s pretty much the same thing as submitting a ticket (it verifies purchase/support as well). It is even possible to transform these emails into tickets so it’s all good on that front as well. For now the original ticket system will be updated with a notice to reflect the current arrangement. Apologies for the inconvenience, rest assured all messages arrive and are being answered.
Thanks and cheers!
Hi, i bought the ark theme today….but not able to activate even after putting the product code and mail id. kindly do the needful.
i will install and customise ark freelance theme and fix any issue. whatsapp me at +256758313167
Hi there,
just a question: is there a way to have a menu in a desktop page and a differnt menu in a mobile version of that page?
For example: I’ve a menu A in the home page, but in mobile version I want to show a menu B instead menu A, can I do this?
Regards.
Hi skop81!
you would need to combine both menu items into 1 big menu. Then add CSS classes to show/hide the menu items as needed on different responsive breakpoints. Relevant article
Thanks and cheers!
Since Gutenberg block editor I can’t create blog posts anymore and all i type in is not possible to safe anymore How to fix that issue
Hi mirksen!
This issue was not reported before so perhaps it is an issue with some 3rd party plugin that is installed on your site? If that won’t help, please send details via profile page contact form.
Thanks and cheers!
I bought another support license but also ur ticket system is not working and I haven’t received a ticket confirmation. Now I’ve sent an email as well at freshface.help@gmail.com and hope that I will get any support asap!!!!
So what do I have to do to get even an answer? Tried the ticket system, wrote an email and tried to use your contact form. But nothing is working.
Hi mirksen!
We just found your ticket and replied to it, really sorry about that!
Thanks and cheers!
Still haven’t received any email concerning my problem with your theme. Just got an email saying “Please try using this plugin to send emails via for example gmail as proxy https://wordpress.org/plugins/post-smtp/" but I don’t use wordpress for sending emails so it doesn’t make any sense!!!
Hi mirksen!
your messages keep falling into spam, even when marked as “not spam”. Perhaps your mail domain is not trusted. And you are right, that answer was to go to another ticket, sorry about that. You will receive a proper answer any moment now.
Thanks and cheers!
U said, I would receive a proper answer but I haven’t still got any support I paid for! I am more than disappointed with your support and consider it a fraud. You let customers pay for a support that just doesn’t exist!
Hi mirksen!
Please check your spam folder. Your issue is with a 3rd party plugin that you have installed, more info is in that email.
Thanks and cheers!
In portfolio archive page, how can I have custom portfolio amount instead of default 10 portfolio per page.I couldn’t find this option. And also is there any lazy loading features in that page?
Hi mesbahworld!
You can adjust it in “Ark > Layouts”. Find portfolio archive layout and modify the blog element(s) via their Loop tab. There will be posts per page option. There is no lazy loading I am afraid, you would need some plugin with custom loop for that.
Thanks and cheers!
Hi, can you make a SEO/FB Ads Agency template in this?
Hi MikaeelZA!
Sure you can Ark is flexible enough to achieve most types of sites.
Thanks and cheers!
I mean are you going to be making any of those type of templates? It would be nice when purchasing more licenses.
Hi MikaeelZA!
You can use the Main demo as a start and then customize it further to fit your needs.
Thanks and cheers!
Hi there! is there a way to put the image gallery vertically in the left in simple product page?
Hi elipr!
Please open a support ticket at https://arktheme.com/open-ticket/ and send your wp-login and exact subpage link.
Thanks and cheers!
Hi there! i just send the request. thanks!
Ark supported site was recently updated to 5.8 wordpress. After which two Ark updates have come in and both Ark updates were allowed to run. - Now problems with broken images all over the place. On Portfolio pages all featured images broken and slider gallery images randomly broken. On main pages random smaller content images broken. The only images easy to fix seemed to be the smaller content images within Pages which required unchecking Full-width and adding a small (but incorrect) width in pixels in the Edit Image Size settings. Most of those settings are not responding as expected when changed. Had to trial and error to get those working. But if I have to do this with Portfolio pages loaded with images… What has changed to cause all this with image settings?
nevermind my report comment. Something appears to have changed with SSL and images since all these updates. Possibly on my hosts caching plugin end which was also updated. It just wasn’t all images and image size settings changes in Ark fixed some of them which brought me here initially. I’ll sort this.
Hi starvelo!
This usually happens when you switch HTTPS on or off. A lot of content in WordPress has hard-coded URLs in SQL database. So if there is HTTP record in database but you request over HTTPS then it’s like the image does not exist anymore. So you need to fix your SQL database to have proper URLs.
Thanks and cheers!
Hi, I have already sent an email and opened a ticket a few days ago and I have not received an answer yet. Could you check it out please?
Hi Jaju_,
sorry about that, some tickets take a bit longer but average response time is under 24 hours. You should be all setup now. Good luck with your site.
Thanks and cheers!
How to display posts belongs to the current category in the single post.
Hi saadulla!
Please use the “Loop Wrapper” element to build your own loop for relevant posts. Adjust the “Loop” tab settings, for example the special WordPress $args variable can be modified there.
Thanks and cheers!
I have added a Loop Wrapper and added some $args as you see here: https://ibb.co/Tvr42zp The current $args shows me the all posts of TV Post Type in all categories. But I need to show me only posts with the current category.
Thanks for your help!
Hi saadulla!
The available parameters are listed here:
https://developer.wordpress.org/reference/classes/wp_query/#parametersand here is some method how to obtain current category (that you will then insert in the $args):
https://stackoverflow.com/questions/8829632/get-current-category-id-of-the-active-pageThanks and cheers!
A critical vulnerability was identified in WooCommerce (versions 3.3 to 5.5) and update to 5.5.1 is highly recommended. The modified version of woocommerce included in the ark is still 3.7.0 (ark/woocommerce/cart/mini-cart.php) and woocommerce shows a warning. Is there a new version including woocommerce update?
Hi rskhiri!
The WooCommerce vulnerability does not specifically concern that 3.7.0 file or Ark in any way. But the update is coming and it does include this updated file as well, so the warning message will be gone. You should be able to see the new Ark 1.54.0 update in “Ark > Updates” within the next day.
Thanks and cheers!
Hi, Woocommerce Checkout is hidding my Header, I don´t know why.
Hi divad771!
Thank you for your question. Unfortunately, we are allowed to provide support only to members who have active support packs and yours seem to have expired Only 6 months of free support is included with your initial purchase. You can now purchase additional separate support packs on the item page to extend your support, after which you will be able to post a support ticket here http://arktheme.com/open-ticket/ or via the form here (you need to be logged in to see the form).
Thanks and cheers!
hello, I am already a customer twice with this theme which I really love it. I am considering a new project, a third purchase of this theme for putting books online, with the possibility of lending, borrowing books, like a municipal bookstore or a school bookstore. Here is my question: What do you think would be the best demo for me to download locally: I will do some tests with wampserver and my theme already purchased. And of course I’ll buy the theme when it’s ready to put it online.
Hi willeg!
The Main demo is the most universal so should also work well for book thematic. I would also recommend at least trying to make a site without a demo, it’s the best approach but with a steeper learning curve. That way you can really create anything you wish.
Thanks and cheers!
OMG, what responsiveness! I really like you very much! Thank you very much, I will try this!
Where is my refund?
I asked for a refund as per your policy, but all I have from you is silence.
I get a fatal error when trying to install your required and recommended plug-ins.
If I only install the required plugins, I get random fatal error reports when trying to edit pages.
Please arrange refund ASAP.
Hi Hampstead!
Your refund seems to be granted now. Sometimes it may take a few days to process, thank you for your patience. Fatal errors during installation are usually because of old and no longer supported version of PHP installed on the server. Should you reconsider, please feel free to contact helpdesk at http://arktheme.com/open-ticket/
Thanks and cheers!
I bought the Ark theme today and I’m getting ready to start changing my website for this new theme and I would like to know what the best practices are for that.
I will create a development environment with a copy of my website and after everything is ready, I will send it to the production site and I would like to know if there is an uncomplicated way to do this, maybe a way to copy the settings made in the theme and send directly to the website or something.
What guide me on this subject?
Hi jrmarins!
I would recommend just working on the site online instead of locally. Find hosting/setup that makes this easier for you, instead of just drag and dropping changed files over FTP. There are many ways how to approach this, it’s more up to your preference. I would also recommend hosting with ability to create “staging” servers.
Thanks and cheers!
Can I have a problem with the registration of the topic in different domains? I will perform the implementation on a test domain, and then migrate to the production domain. Can I use the same registration key in both domains?
Hi jrmarins!
Yes, you can transfer license from local to production, limited up to 5 times. If you need more transfers, you can just ask for a limit reset. One license can be active only on one domain.
Thanks and cheers!
I have already sent an email and opened a ticket and I have no answer, can you check it out please?
Hi jrmarins!
Sure thing, you should have received a reply there now.
Thanks and cheers!
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