23244 comments found.
Hi! How to connect instagram on the home page?
Hello, @Givegi,
You have to go to Appearance >> Install Plugins and Install and Activate the Social Slider Feed plugin, and then you have to go to Appearance >> Widget >> and set the Social Slider Instagram Widget under Home Sidebar and set it as per your requirements.
OR you can go to the Social Slider Feed plugin settings and set the Instagram Account from there and set the slider as well and then use the shortcode of that slider any where on your site.
Regards, P-THEMES.
Column gap in row settings not working. WP version 5.8.1, Porto Version: 6.2.0, WPBakery Page Builder Version 6.7.0 . I see in previous comments it is said that WPBakery is the problem. I want to have columns with borders and gaps between the columns to that boarders are not touching. Seems like this should be resolved by now based on the time stamps of some of the previous comments.
Hello, @aclay007,
Please read and follow the instructions written in this article: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-migrate-bootstrap-5/
You have to go to Porto >> Tools and clear transicts and also remove cache as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Comparing two client sites – One is using WCFM on the Woodmart theme, and another is using WCFM on the Porto theme.
When a vendor login on the Woodmart theme he is taken to the WCFM dashboard. When a vendor login on the Porto theme he is taken to the Home Page, from there he needs to click on My Account, and then he can access the Store Manager.
So my question – Is this intentionally, or is it a bug in the theme ?
Hello, @RiaanN,
You can check some WCFM threads listed below, it might help you.
https://wclovers.com/forums/topic/vendor-redirect-after-login-how-to-change-it/
https://wclovers.com/forums/topic/redirect-to-product-page-instead-of-dashboard-after-login/
Regards, P-THEMES.
Hello,
I want to update your theme in my website (lindustriehavraise.fr) but i can’t. I have a error message. My support is over but i can’t pay for this error. How can you help me ?
Best regards
Hello, @Carlito-imagin,
You have to reset your purchase code and then reactivate the theme again, and it will solve your issue, and if still you will face the issue then please try to follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello,
I followed your instructions and now i have this message on my dashboard when i write my purchased code : Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @Carlito-imagin,
Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue via our support system so that we’ll check and help you out in solving your issue.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards, P-THEMES.
This purchase code was used too many times. Please contact us from Porto support to reset it.
When trying to install the demo site again on the same site, it said that the license was used on another site and did not load the demo site. I deleted the site of the purchase code from your website, reinstalled the theme, opened it, entered the code and had the same problem 4-5 times. Although there is no registered site, the site registers when I enter the code, but I cannot import the demo site. It says it is used on another site. Now it gives this error because it has been reset more than once.
This purchase code was used too many times. Please contact us from Porto support to reset it.
I talked to the hosting company and asked them to download the backup they have. We suffer because of the licensing system.
Hello, @etcmobileapps,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I have a problem to update Porto Theme ?
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello, @studioiks8,
You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I do not like it, My website fell apart, and I have 6 more licenses and I’m afraid to click anything because this license system works weird
... and after license reset I can not fix my site #$%
Hello, @studioiks8,
Ok Fine, No need to panic, on site which you are facing the issue and purchase code with which you are facing this issue, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, small question please
how to show wpml (already installed and configured and its language switcher is working just fine ) language switcher on mobile devices like this menu https://i.ibb.co/rpwWrLs/image.pngplease check the mage above
i know my support is expired i will renew it asap
Thanks in advanced
Hello, @EGY_MUSLIM,
Can you please share the URL of your live site so that I’ll check and help you out in solving your issue?
Regards, P-THEMES.
Thanks in advanced
Hello, @EGY_MUSLIM,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 991px){
#header:not(.header-builder) .top-links {
display: inline-block !important;
}
}
Regards, P-THEMES.
still the same not showing plus the dropdown menu language switcher is not showing anymore just the opposite language only is showing
Hello, @EGY_MUSLIM,
The given code is working fine for me, and also on your site when I tried from inspecting, and if still not working for you, then we have to debug it on your site, and for that, you have to contact us via our support system with your site WP-Admin Login details so that our experts will check it for you but after purchasing the support extension because your 6 months of support period is expired from 30/10/2020. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
How can I change my licensed domain name?
Hello, @dbrancalhone,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Suddenly Sidebar filters disappear from the Shop, Category pages (Archive).
The settings from Theme options are correct, shown below
https://prnt.sc/1vlc19w
I did not made any other such change, not sure, where it disappeared.
How to bring back the Filter Sidebar, that is showing earlier.
Shop URL – https://www.vasangini.com/shop/
Regards
Hello, @ShwetaHAG,
Please go to Appearance >> Widgets >> Woo Category Sidebar and make sure you have the widgets set under it, Otherwise, you have to set the widgets under it and it will appear again, If you need more help on this, you can contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
The sidebar Filter Attributes are Not showing side-by-side for Colors, sizes in Shop and Category pages. They are showing one Single in each row (In Shop Demo 21)
Please check below URL. How to assign them, so as to display in Grid like, one next to other, and so on. Like the ones showing in Red empty box.
https://prnt.sc/1vl8quu
I mean how to display these attributes like the one shown in Demo Shop 15
https://www.portotheme.com/wordpress/porto/shop15/shop/
https://prnt.sc/1vl9aac
2. The size options are displaying full name (in Demo Shop 21) in Sidebar Filters, how to show them in just the small block as shown in Demo Shop 15, like this
https://prnt.sc/1vlad8r
Regards
Hello, @ShwetaHAG,
1. You have to choose Filter Product by Attribute Widget and set it under Appearance >> Widgets >> Woo Category SIdebar as per your requirements: https://pasteboard.co/ud7kf8d2kkWN.png it will work for you as you want and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
2. Again you have to use the above filter widget and also please make sure that you have set the small titles for those attributes from Products >> Attributes.https://pasteboard.co/YELRdkU1csUd.png
Regards, P-THEMES.
Yes, I did that as per your suggestion. And it started displaying the Filter Sidebar on Shop or Category page.
Thanks
1. This is how I added. I hope I did that correctly
https://prnt.sc/1vv0xsc
2. However, it did not resolved another query. That the Sidebar filter on my Domain (with same Demo content of Shop 21), is showing color Swatches One-below another one. In just One Vertical column. That will take huge space, if there will be more colors.
Please check below-
https://prnt.sc/1vuz4fn
Site Shop URL: https://www.vasangini.com/shop/
3. However, in your demo, the color swatches are showing Side-by-side. Hence, accumulating Less space.
Please check below.
https://prnt.sc/1vl9aac
How to show filters attributes side-by-side, this way.
Regards
Hello, @ShwetaHAG,
1. Sound’s Great!!
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
body.woocommerce-page.archive .sidebar-content aside.widget ul.woocommerce-widget-layered-nav-list.filter-item-list li.woocommerce-widget-layered-nav-list__item.wc-layered-nav-term {
width: auto !important;
float: left !important;
}
.sidebar-content .filter-item-list .filter-color {
text-indent: 0 !important;
line-height: 62px !important;
width: auto !important;
}
body.woocommerce-page.archive .sidebar-content aside.widget {
height: 150px !important;
}
Regards, P-THEMES.
2. This worked Partly, and breaking.
Please check SShot.
https://prnt.sc/1vzz8de
Site Shop URL: https://www.vasangini.com/shop/
The width of the color Swatches is changing according to the length of the text (name) of the Color. Which it should not.
How to have the swatches in Square shape and having all of them with same width and height, like below
https://prnt.sc/1vl9aac
3. How to remove text names of colors also. So that those won’t display the names of colors.
Instead of that, upon hovering mouse on color swatch it displays the color name as a tooltip.
Where to find this setting or option.
3. Is there any setting or option also to display the Colored swatches side-by-side, without using the Custom CSS. Just like it is being shown in your Shop Demo 15
https://www.portotheme.com/wordpress/porto/shop15/shop/
Regards
PS: Additionally, I think there is a “Flex Wrap” CSS is being used (Demo Shop 15) in Woo Category Sidebar for Color Filters (by product Attributes)
Is it coming by Default through Widget or other Block or somewhere from other options or settings.
This is what, I think, is displaying the Color Swatches correctly in Grid on Category Sidebar (as Product Attribute)
https://paste.pics/EEI0F
How to get the Colored swatches like this way.
Regards
Hello, @ShwetaHAG,
Ok please remove all the codes and contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
What’s going on? Porto functionality failed to update.
It says “Update failed: Purchase Code is not valid or could not connect to the API server! Please try again later.”
Hello, @adedolaseun,
First of all, please make sure that you have updated the theme to the very latest version: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and after that you have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
And then try to update the plugin from Appearance >> Install Plugins and it will work for you.
Regards, P-THEMES.
Hi The last Porto Update caused an issue to the Porto carousel to not display the pictures anymore ? is there a quick fix for this ?
sscreenshot ttps://ibb.co/d28s7Zs
Hello, @khalil__,
I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://pasteboard.co/8xsMRnGA0wIe.png it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
No it’s because I restored a backup if I updated it again it does happen, why would an update break something that is not even related to the theme , is it ok not to update it ?
for sure I will renew the support, But can this issue be fixed with css code or something ?
Hello, @khalil__,
No any update break any website, the mess on the site is because of the cache, or because of any third party plugin confliction on site which might conflict with the new theme update and also some times your own customization causes the issue with the update as well, so it has to be debuged on site after that update… Please update your theme again now and also the theme required/recommended plugins as well, and if finds the issue, let me know with the URL again.
Regards, P-THEMES.
Hello, @khalil__,
I can see you have some Custom CSS for this on your site under Home Page or Theme Options: https://pasteboard.co/eCHSvuEFPK5y.png and that is what I told you it might be your own Custom changes issues, first of all, you have to update the plugins on your site, And then you have to go to Porto >> Speed Optimization Wizard and uncheck all the options from there, after that you have to check the Custom CSS under page and theme options and remove all the CSS for a while and then you have to go to Porto >> Tools and clear all the transients and compile CSS and refresh the template as well and finally check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear That code is not part of my customized css,
in a previous ticket you added this code into my theme css to fix the issue and that code apprently is not working with your new update, .wpb_images_carousel.wpb_content_element.vc_clearfix { direction: ltr !important; }
I only did some css for coloring.
I will renew the support that is for sure but This issue is coming from an update and I didn’t do anything since a very longtime if this is not fixed I’ll need to update the widget for all my pages and that’s will cost me extra time and effort,.
Hello, @khalil__,
We have to debug it on your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I found that the moment I installed Shop’s “Demo Content” using Setup Wizard of Porto, the WCFM settings page stopped working and throwing 404 error
The actual WCFM settings URL should be- https://www.vasangini.com/store-manager/settings/
[This URL was working fine earlier, that is, prior to Demo content installation] Means, when the Wizard only asks for Plugins installation, it was working after that.
Also, now when I am on the WCFM options page, and under where it is written – ” check dashboard settings here >>. When I click on the text “here” having hyperlink, it leads me to this page URL-
https://www.vasangini.com/shop37_cat3/settings/
Means the URL also got changed automatically, after Shop Demo content
https://prnt.sc/1vhsr7m
PS: WCFM options were working, when I installed Porto theme, and Activate it (or Child theme). But stopped throwing error, just after Installing Demo shop content.
What could be causing the issue. How to resolve it.
Site URL – vasangini.com
Regards
Hello, @ShwetaHAG,
Please check it once with activating the default WP Theme like Twenty Twenty one, just to make it sure that the issue is with our theme or not, and if the issue presist with the default WP theme as well then it will make sure that the issue is not because of our theme and in that case you have to check the plugin settings or contact the plugin Author, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello,
Quick Update: It resolved.
What I did is, I Deactivated it and then Deleted or Uninstalled it.
Later, I Installed it again and Activated it. It then asked me few options at each page as a series of steps like a Wizard.
I followed each step or page in that Wizard and finished it.
Then I found I was able to View the Settings page of WCFM. Also, other options are opening.
Atleast as of now.
Still, not sure, what was causing the issue earlier.
Although it got resolved.
Also, initially it did not showed me the Wizard steps. Probably this could be the reason for it not getting configured. Hence, throwing 404 error page
Regards
Hello, @ShwetaHAG,
Yeah, that might be the reason that initially it did not show you the Wizard steps or probably you forget to run it, but finally Sound’s Great!!! that it is resolved now…
Regards, P-THEMES.
Hi, is there a Buddypress demo?
Hello, @effiekyr,
Not specifically for Buddypress, but you can check our all pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
hello, how do i increase words of product name in product archive page? i want to display full name of products?
Hello, @pixel2urlpk,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Hello Team, I just trying to update the them but it saying that “Update failed: Purchase Code is not valid or could not connect to the API server! Please try again later.” Screenshot: https://snipboard.io/DsOGlj.jpg.
Please solve the issue as soon as possible.
Thank you
Hello, @KanikaJewelryTrove,
You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Thanks for the reply it has done. Now the issue is that I have set main menu as main menu and secondary menu as secondary, but the secondary menu is only appearing on the header. and in shop by category. Both the place same menu are appearing. please solve this issue as soon as possible. website: kanikajewelrytrove.com
Screenshot: https://snipboard.io/qLb7a4.jpg https://snipboard.io/oIxZuV.jpg Thank youHello, @KanikaJewelryTrove,
Please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out because your 6 months of support period is expired from 24/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
after the last update the mobile panel takes a long time to display, before the update there was not the wheel that turns to load, and it became difficult to display the sub categories, the category is very sensitive
Hello, @isaak512,
I have just tested it at my end on my test site and also on our demo site and it is working fine for me, it must be because of your server performance and site speed, you have to check with your hosting provider the Ajax speed on your site from your server and try to use Porto >> Speed Optimization Wizard to increase the speed of your site and it will have the impact on your site.
Regards, P-THEMES.
Hi Porto,
What does it mean in Porto config. – Extra – Slider config “(Controls the global carousel options throughout the site.)”. Means I can add sliders in home page without an extra pluggin ?
thanks, Joaquin
Hello, @Joaquim_,
Global Sliders means here is Portfolio, Products, Post, Blog, Sliders etc… You can choose and set the options for those Archive sliders from there…
Regards, P-THEMES.
my theme still got problems with the site we stop using for long, it still not release for me to use it on new site. Can you help to check?
Hello, @reansey,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
HI, Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Thanks
Hello, @Adans-1980,
Can you please contact us via our support system with your site WP Admin URL and Admin Login details and with the purchase code as well so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
