917 comments found.
Hi, I just purchased the theme. Import demo data is not working, followed the exact steps as in the video. It is a brand new Wordpress installation without any other data.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is the Engitech theme completely editable with Elementor? Can I also add html and css to customize it?
Hi,
Yes, this theme is compatible with Elementor latet version now. And you can add CSS and HTML to customize it.
Please send us the 27+ PSDs included with Images, Graphics files.
I installed the main home design template, however, the main slider did not get imported. How do we import just the sliders? In fact none of the sliders got imported.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good Afternoon,
I would like to know if there is an easy way to change the theme demo and to get all the demos installed onto the server.
I would like to use many of the available pages from different demos for my new website.
How can I get all the demos installed to the server.
Regards,
Hi,
Yes, you need to have a brand new website (without old data) and already have the latest version of WordPress installed.
Then watch this video tutorial to install our theme and import the whole demo: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you for your interest in our theme!
Hi, When I am trying to upload the downloaded file to the envator wordpress plugin I get this error. { “error”: { “context”: “uploadTemplateKitZipFile”, “code”: “zip_failure”, “message”: “Please upload a valid Template Kit zip file”, “data”: []
I looked at the help section and saw that the first explanation, that the file is becoming unzipped in downloading, is not true. Their second explanation is that this theme is not compatible with wordpress which you say is not true.
How can I resolve this issue?
Thanks
Hi,
I think you make a mistake and you try to install theme as template kit . please check below to understand how you need to install wordpress theme: https://babiato.co/threads/solved-error-envato-template-kits-template-kit-install-error.58360/#post-638315
Thank you!
Hi, what avatar image does your theme use in single blog post? In the demo I see the author with name, bio, links and an image. Where do I set up that image? In Gravatar or somewhere else?
Hi,
Please read more this guide: https://www.wpbeginner.com/plugins/how-to-add-an-authors-photo-in-wordpress/
And use this plugin to add Author avatar image for your website: https://wordpress.org/plugins/wp-user-avatar/
Thank you!
That plugin is not well reviewed and bloated. Can I use Simple Local Avatar? I tried but the photo didn’t show up. And please can you confirm that your theme demo uses the plugin you mentioned?
Seems like my Footer 1 broke. Elementor is not able to render the page and show the building blocks, but instead, it is only showing the number 2021 in the screen. How can I fix this?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello there,
We are using the engitech theme on www.knightkeeling.com, however the contact form isn’t working. Can you help?
I can provide login details.
Best regards
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I would like to use two different logos, one for transparent header and the other for normal white background header. Does your theme support that?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
A Yes or No would be sufficient here, thanks
Hi,
Sorry, our theme does not support two different logos, one for transparent header and the other for normal white background header.
This is a good idea, we’ll try to update in the next updated version.
Thank you!
Hi. Is it possible to show the blog article author image avatar at the bottom of the single post? Right now only the name and social link appears.
Hi,
Please read more this guide to show to show the author image avatar at the bottom of the single post: https://www.wpbeginner.com/plugins/how-to-add-an-authors-photo-in-wordpress/
Thank you!
Does this theme have a career section?
Hi,
Sorry, our theme not support career section, but you can easy build by elementor page builder plugin.
Thank you for your interest in our theme!
Hi,
I’m about to purchase your theme and I’m not sure if you support wordpress 5.8. as you have mentioned “wordpress 5.7.x ready” in the description though software update has “wordpress 5.8”.
Can you please confirm so we can continue to purchase (with our company account).
Hi, we checked theme on WP 5.8. It’s working fine now.
If there is any issue, please contact us to helped.
Thanks for interested in our theme. Have a nice day.
Hello, I Have a problem with this plugin (https://theeventscalendar.com/products/wordpress-events-calendar/). The entire site is working well, but the server has some weird performance pikes. And we find out that this plugin is causing it, the problem finished when we deactivated it. Is there something I can do?
Hi,
Please contact the plugin author to resolve your problems. The problem comes from the plugin and not from the WordPress theme
Thank you
can not import demo data.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
When I click Import, the next error appears:
wp-admin/admin-ajax.php?action=soodi_import&type=content&_wpnonce=b2051243e6:1
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Hi,
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
Hi, I am trying to use testimonials section to add on my homepage of the website using egnitech theme. I see good example of testimonial section added in demo view of our team page. I am trying to add same testimonial section in my homepage how do I do that? Help me with steps. Also I wanna know is elementor pro not given to me alongiwth this theme purchase?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
my theme is not installed
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is this theme and its plugin fully compatible with PHP 8?
Hi,
Yes, our theme work fine on WordPress latest version and PHP 8.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey do i need to purchase elementor to edit the Page’s?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
We’re having trouble using Elementor Theme Builder templates in your theme. The template content is not showing up.
Have you used any special methods when rendering the post content?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
