13775 comments found.
Hello, 2 things! First how can i submit a support ticket in your support page? 2 Portfolio preview images is blurred how can i solve this? Thanks
Hi,
Thanks for contacting us!
1- Please go to – https://kriesi.at/support/register/ and register with your purchase code. After logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post 
2- Please edit your Portfolio Grid element and go to Styling > Grid Settings and choose image sizes manually – https://imgur.com/a/pKdqu1w. If that does not help, please start a thread on our forum and share a link of your page so we can look into it
Regards, Yigit
Hello, thank you but i am using the Masonry not the Portfolio Grid. Any suggestions? Perhaps custom CSS code to add?
Hi,
In that case, could you please edit your Masonry element and go to Styling > Masonry Settings and change Image Size? If that does not help, please start a thread on our support forum
Regards, Yigit
icon distortion and color page not showing images with new update
Hi,
Thanks for contacting us!
I am not sure if I understood the issues clearly. Could you please post screenshots of the issues so we can try to reproduce it?
Regards, Yigit
Yeah, where do I upload the screenshot?
Hi,
You can upload your screenshots on imgur.com and post the links here
Regards, Yigit
Hi, I have extended my support but how can I post on the support forum please as before?
Hi,
Thanks for contacting us!
Please login to forum account and then go to https://kriesi.at/support/forum/enfold#new-post and insert your existing purchase code in the field and validate it. That should do it. If you need assistance, please feel free to contact us here – https://kriesi.at/support/pre-sale-question/
Regards, Yigit
Brilliant, thanks! Steps completed and support post added in the forum. Have a great day!
Hi,
Thanks! You too have a great day
Regards, Yigit
Social share icons links – how to change ‘title’ in links?
I need some help for
<a target="_blank" aria-label="Link to Facebook" href="https://www.facebook.com/..." aria-hidden="false" data-av_icon="" data-av_iconfont="entypo-fontello" title="Facebook" rel="noopener">Facebook</a>
If you see, links with the same text in content and title attribute
Is not the best WCAG 2.1 technique for accessibility options.
How can i change the titles for something like “Facebook link”
Thank you
Hi,
Thanks for contacting us!
I am afraid we do not have a filter for that at the moment however I will forward it to our devs and will ask if we can add a filter so those can be changed
Regards, Yigit
Two issues, when i pass a testing/staging website in W3C.org validation for accessibility best practices…
Best pratictes for many accessibility websites.
1. HEAD <!DOCTYPE html>
The HTML just has the lang attribute. The XHTML 1.1 just allows the xml:lang. The XHTML 1.0 (as a transitional measure) allows both attributes. The XHTML served as text/html uses the lang and xml:lang attributes of the html element.
I think XHTML 1.0 transactional is more accuracy for websites with WPML. Is possible to change?
2. HTML validator have 18 erros, for obsolet
HTML errors are one of the causes of the webpages be presented in a inconsistent way in the different browsers. To meet a specification and to validate the syntax according to that specification enhances the consistency and the correct interpretation from the technologies, namely the Assistive Technologies.
https://validator.w3.org/nu/?doc=https%3A%2F%2Fstaging.bbdouro.com%2FSorry but is for your best….
Thank you
I know the code for Genesis theme
remove_action('genesis_doctype', 'genesis_do_doctype');
add_action('genesis_doctype', 'dream_do_doctype');
/**
* Change the Genesis DOCTYPE.
*
* @author Jen Baumann
* @link http://dreamwhisperdesigns.com/?p=417
*/
function dream_do_doctype() { ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" <?php language_attributes('xhtml'); ?>>
<head profile="http://gmpg.org/xfn/11">
<meta http-equiv="Content-Type" content="<?php bloginfo('html_type'); ?>; charset=<?php bloginfo('charset'); ?>" />
<?php
}
Thanks to Jen Baumann
But for Enfold?
Thanks again
Hello. I am using the enfold theme very well. There is a problem with the tab section arrows since the recent 4.8.6.5 (or 4.8.6.4) update. It is not shown in the form of a button, but in text. Please check the issue. thank you.
Hi,
Thanks for contacting us!
I just tested this on my local installation however I cannot reproduce the issue – https://imgur.com/a/aXA5dTJ.
Could you please try saving theme options, clearing cache and if that too does not work, try re-installing the theme?
Regards, Yigit
Thanks for reply. I’ll try the way.
I would like to ask a question before purchase. My website needs two logos at the header area to display at the same time, each logo has its URL link which links to different websites. Is it easy to achieve this request with this template? thx
Hi,
Thanks for contacting us!
That would be possible by adding a widget area to header. We have instructions here – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area. In case you decide to purchase Enfold and need assistance, please feel free to start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
any news on the contact form scrolling issue?
Hi,
I checked your forum thread and it seems to be resolved already
Regards, Yigit
Logo Bug with Enfold Consulting Demo, after changing logo, no logo is shown anymore. Seems like the whole img tag is deleted by changing logo in backend.
Hi,
Thanks for contacting us!
Are you using SVG logo? If so, please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.5. If you are using a SVG plugin, you may need to re-create your SVG file and re-upload it
Regards, Yigit
Hi Yigit, no, I chose a simple .png and tested a .jpg as well. I have the newest version running. I thought SVG is optional, isn’t it?
Best Alex
still need to fix this
still no answer and no fix for this issue! I bought a few licenses over the last years. Can’t believe, Kriesi can’t fix this simple issue…
Hello, our cart page is showing incorrectly and i would like to get some support on how to fix it. Thank you.
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins and screenshots of the changes you would like to make in private content field so we can look into it?
Regards, Yigti
Error in the theme! I am modifying the single-event.php template. The theme is supposed to let me override any file by creating a file of the same name in the child theme. In the case of the single-event.php template, that is no longer working. Your file is themes/enfold/config-events-calendar/views/single-event.php When I modify that file, my changes how up. However, if I create themes/child-theme/config-events-calendar/views/single-event.php it is not loaded. Also if I follow The Events Calendar instructions and create themes/child-theme/tribe-events/single-event.php that also is not loaded. Please fix the theme so that the single-event.php file can be overridden by a child theme file. Thanks!
Hi Enfold,
SVG logo have the same issue, i update my website with latest version and my svg disappeared and then I revert my theme version to 4.8.6.3 and everything work fine. Can you check for that bag???
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.5.
If your SVG logo looks big on mobile, please replace /enfold/css/layout.css with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_5/css/layout.css in Appearance > Editor
Regards, Yigit
Hello there, what template builder is used for this theme please? Thank you
Hi,
Thanks for contacting us!
Enfold uses its own drag and drop template builder called Advanced Layout Builder. It has a preview option as well. You can check out this video – https://www.youtube.com/watch?v=Gr4GV8NKMek to see how it works
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
hi there i just insert a enfold contactform and after sending or when there is an error the page jumps to the top of the site instead to the sucessfully sent or error message – how can i solve this?
any news on this – please help!
Hi,
I see that your thread was already resolved.
Let us know if you have any other questions and enjoy the rest of your day
Regards, Yigit
I updated to latest Enfold Version: 4.8.6.4 it broke the footer section (footer disappeared). Many users are having same issue. There are some posts in support forum about copying header file, confusion and does not really work. Support is asking users for FTP access to assist. I cannot post inside of support forum because my license expired. I have to buy support for an issue everyone is having. I wonder if this is done intentionally so users have to buy support? FYI, do not update to latest version, it will break the footer. Any ideas when the footer issue will be fixed?
Hi,
Thanks for contacting us!
There is no footer issue for users who have not modified footer.php or header.php files on their child theme. Since those files were updated, they simply need update on child theme as well.
You can refer to this post – https://kriesi.at/support/topic/footer-navigation-is-missing-after-the-update-of-today/#post-1323013 and update them. You can copy fresh header.php and footer.php files from the latest version of Enfold
Regards, Yigit
Yeet Thanks! I tried your suggestion from forum post, did not work. After I downloaded Oct 7th 2021 – Version 4.8.6.5 footer is now fixed. I’m sure it was was a bug in v4.8.6.4. Thanks for fixing it quickly!
can not download ” cURL error 60: SSL certificate problem: certificate has expired “
Hi,
Please see my reply above
Regards, Yigit
cURL error 60: SSL certificate problem: certificate has expired
Hi,
Thanks for contacting us!
Thanks for the report. We are currently looking into this issue and will update you here.
Regards, Yigit
How can one download a previous version of the theme?
Hi,
Thanks for contacting us!
Please start a new pre-sale question thread here – https://kriesi.at/support/pre-sale-question/, attach your purchase code in private content field and let us know which version you would like us to share with you
Regards, Yigit
I kindly request an attention to a problem with this update I raised over 12 hours ago…
Hi,
Thanks for contacting us!
Have you modified header.php or footer.php files on your child theme? If you have, please refer to this post – https://kriesi.at/support/topic/footer-navigation-is-missing-after-the-update-of-today/#post-1323013 and update it. You can copy fresh header.php and footer.php files from the latest version of Enfold
Regards, Yigit
I have 8 licensed purchases of this theme. An older client (from 2016?) asked me to update their site. I desperately need to update the Enfold Theme. BUT, I can’t because it’s still trying to use the Themeforest API. I have legal copies and token keys, but I can’t apply them inside the old theme.
EVEN WORSE!!! – I now find I can’t communicate with Kriesi on the support forum without buying another copy! I AM SUPER DISAPPOINTED as I have always been so impressed with this company and it’s theme. Kriesi doesn’t offer the easiest support system, but I thought they were at least dependable within their limits. I really thought Kriesi was going to stand behind their product and customers.
Sad. All I needed was a little info to make sure I didn’t bring this poor little site crashing down! You bet I’ll be think twice about depending on Enfold going forward. Buyer’s beware.
Hello, how can I deactivate the possibility to link on the Featured Images of the posts? I don’t want users click and enlarge them. Thank you.
