5227 comments found.
After your last update, the logo is displayed in the post pages, but it is not displayed in the home page, even if it is enabled in the theme configuration settings! Please post a solution for this.
I am still waiting for your answer.
I just opened the site in Safari browser, the logo is displayed, but in Google Chrome, the site logo is not displayed in the home page.
Please check this bug and update your theme.
Hi @linformatiquelabs!
Thanks for using Jannah.
- Make sure that the Custom Logo option is not activated on the homepage page.
. Disable the lazyload option from the cache plugin used on your website.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello,
The configuration of the options is correct on our site.
The logo is showing in Safari browser, but it is not showing in Google Chrome, so the problem is a bug in your theme and it is up to you to look for the cause and fix this bug.
We would like to inform you that we have been using your theme Jannah since its launch, as well as your theme Sahifa and Jarida, also since its first launch, and we are a professional and experienced user.
We are waiting for you to fix this bug in your WordPress theme.
Best regards
Hi @linformatiquelabs!
As this is not a bug in the theme It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Hi TieLabs
Even after deactivating the “LazyLoad” option in your theme and in the “WP Rocket” plugin, the logo is not displayed in the Google Chrome browser.
(We cleared the site cache and the browser cache, still the same bug).
Please look for the cause of this bug and correct it.
Hi @linformatiquelabs!
As this is not a bug in the theme It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Hi TieLabs
Have you repeated the same message, so that your text is the last one here or what? The solution you have proposed does not give any satisfactory result.
If it’s not a bug, then publish a reliable solution here, in public, in front of all your customers.
Hi @linformatiquelabs!
Have you sent us an email via our profile page as requested? we need to investigate what causes the issue on your website.
Best Regards.
Hi TieLabs!
We don’t agree with your proposal, we are waiting for you to update your WordPress theme or publish a solution here if you want, and of course, you are free to say what you want and fix this bug or not.
Hello sir,I discovered that the person that design my website install un appropriate version of jannah,and it makes all my sidebar misbehavior when I scroll down from a single post page,how can I get and install the original version to correct all this bugs he have created In my website,and again it make my website slow
Hi @Kalihybrid!
Thanks for your interest in Jannah.
You need to purchase the theme first, then download the original theme zip file from your Downloads page here on Themeforest, check this article https://jannah.helpscoutdocs.com/article/9-how-to-install-jannah-theme
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Will jannah support help me to set it up to my taste? After I purchased,because I want it to be like the main demo both on home page and single post layout
I downloaded and installed Woo Commerce ( last version and also v4.6.8) and customized settings successfully. The extension seems to be compatible with the theme and everything is fine but there is a problem whenever I edit the store page with my theme page builder. Woo Commerce goes back and uses the default setting that appeared when I finished the setup. And don’t allow content I’ve created on my theme page builder to appear. and I can’t find the edit page tab in the toolbar I created a page and marked it as the shop default page in woo settings and deleted the page created by the plugin. but problem still exist and I can’t customize anything on the shop page
Hi @ahmede41!
Thanks for using Jannah.
You can’t use a custom page as the default shop page, Woocommerce overrides the content of the page you assign as a shop page and uses the default plugin layout.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
so how can I customize the product page .. like hiding footers or make a special footer for the product and also a special logo .. and some issues with the appearance of the cart and the checkout pages are existed also. please enlighten me.
Hi @ahmede41!
Thanks for using Jannah.
The page builder, “Hide the Header” and “Hide the Footer” don’t work on the shop page, other options such as the custom layout, logo, styling options are supported on the shop page, cart, and checkout pages.
If you found any styling issues in the cart and checkout pages send us an email via our profile page with more details with screenshots to be fixed in the next update.
Best Regards.
here is an error appears on shop page when i enable the coupons.. it appears on mobile .. part of the section goes out the screen … check screenshot https://alfakhamah.net/wp-content/uploads/2021/10/alfakha012m11ah-scaled.jpg
Hi @ahmede41!
Thanks for using Jannah.
Add the following code in the theme options page > Styling > CUstom CSS
@media (max-width: 767px) {
table.shop_table_responsive tr td.actions,
table.shop_table_responsive tr td.download-actions {
padding: 0;
}
.woocommerce-cart table.cart td.actions .coupon input{
margin: 0 !important;
width: 50%;
}
}
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I can confirm I’m getting the same alert from Google that deejayhighbee talked about regarding viewport not being set on mobile. I’m also getting these alerts regarding mobile usability: “Text too small to read – Clickable elements too close together.”
<meta name=”viewport” needs to be right below <head> or meta charset, the position right now is showing error on pagespeed insights and causing menu not to work on mobile when delay script is enabled on WP rocket
Hi, is it possible to change the background color of the auto theme? I want white background and black letters…
Hi @blogspot!
Thanks for your interest in Jannah.
Yes, all colors can be changed from the theme options page.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, i have a problem with the display of the logo on the mobile version. If I activate the “Optimize CSS delivery” setting from “Performance” everything works correctly, from the moment i deactivate this setting the logo disappears from the homepage on the mobile version
Hi @spythebest!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
hello, recently i discovered that the developer has install an illegal version to me so how can i migrate to legal one and purchase the theme (without losing my articles and theme configurations )
is it safe to just overwrite theme files
Hi @ahmeddat!
Thanks for your interest in Jannah.
Yes, just purchase the theme, remove all files from the Jannah folder on your website and upload the new files in the same folder.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, Is that possible to assign a separate logo to show on mobile only. i,e. Logo for mobile and another logo for desktop Thanx
Hi @Netarow!
Thanks for using Jannah.
No, no option like that in Jannah
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
After the recent update for category archive pages “Pagination” is always Infinite Scroll mode even if it’s set to Numeric . Please check.
Sorry it’s not category archive , it’s tag archieve .
Hi @banglaquiz!
Thanks for using Jannah.
Go to the theme options page > Archives Settings > Tag Page Settings and set the “Pagination” option to Numeric
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
But it’s still autoloading in category archieve . Here is link
https://www.banglaquiz.in/category/all-notes/This problem is faced after the latest update.
Hi @banglaquiz!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Hi. Presale question. Can users submit or share content? Thanks
Hi @DavidSPN!
Thanks for your interest in Jannah.
There is no a built-in option to do that, you need to use a plugin.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
I have redirected my homepage to example.com/home now the search doesn’t work anymore. anytime i perform a search, it takes me back to the homepage example.com/home. How do i get the search to work with the redirect I have set up or how do i have example.com/home as homepage without a redirect?
Hi @emmanuelsonkay!
Thanks for using Jannah.
By default WordPress uses the homepage “index.php” file to run search, For questions on basic WordPress installation/usage, – please try the WordPress Codex, WordPress official support forum or Google as theme errors/issues get top priority.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
hi, i have bought your theme but i have a problem: normaly on homepage on thumbnail of the posts you can see the category of the post but now i dont know what i have done, its not showing the category. how i can activate it again.
Hi @Web_cms!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Do you provide Taqyeem plugin free with Jannah or Separate buying required???
Hi @saqibengronian!
Thanks for your interest in Jannah.
Yes, it comes free with Jannah, no need to repurchase it.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
I have a plan to purchase some Gutencon WordPress plugin and your theme. Do you check that It will be compatible with your theme??? Or if it’s possible to send me a test copy of your theme so I will check compatibility. Thanks for your response and A++ for such a nice theme.
Hello it’s possible add widget or shownig weather to menu bar mobil thanks
Hi @rahovecnews!
Thanks for using Jannah.
Currently, there is no option like that in Jannah and we’re not working on that at the moment but you can add it as a feature request in our ideas repository: http://tielabs.com/members/submit-your-idea/
Best Regards.
I just updated the theme now. The mobile header is set to fix but it is not taking the fixed effect.
Hi, please post 5.4.9 revision note when you have the time, so we can pick the time to upgrade when there is lesser traffic if its not urgent.
Hi @acerath!
Thanks for using Jannah.
Added, you can also check the detailed changelog here https://tielabs.com/changelogs/?id=19659555
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
is it possible to have audio library + video library to share recorded lectures ? and maybe download section for .pdf or .doc files ?
Hi @shimabaghdad!
Thanks for your interest in Jannah.
No option like that in the theme, you need to use a plugin to do that.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hi can I upload my own video and use this playlist or it is just youtube list? and you have in the show (audio self-hosted) can I put all the holy quran .mp3 in a playlist with this ? If not do you know any compatible widget that can be installed and used without problem ?
Hi @shimabaghdad!
Thanks for your interest in Jannah.
The built-in videos playlist only supports Youtube and Vimeo videos.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hi, is the username and password the same for users in the forum and in the WordPress or they need to register twice ?
Hi @shimabaghdad!
Thanks for your interest in Jannah.
The same account.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi team, the recent update has an issue with admin dashboard language. I’m using English for admin dashboard, so it usually reads from left to right, while my website is RTL on the frontend.
After the latest update, the admin dashboard reads from right to left, while I’ve selected “English” in my user preferences.
Can you please push an urgent update to fix this?
Hi!
Thanks for using Jannah.
We just have released version 5.4.9 to fix this issue, please upgrade your site.
Best Regards.
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