23244 comments found.
Hello. When I try to use “Porto blog” element, button “Read More” not working correctly. It is linking not to post, but to current page. Title and picture links are correct.
It happens only with newly used elements. Links works correctly which is created longer time ago. Can you please check on your side? Maybe it is related to latest update?
Hello, @kliudziau,
I have just tested the Porto Blog element on my test site and it is working fine for me, the read more button click takes to the particular post page, you can check it too here on my test site: https://hubdatasolutions.com/pearl/porto/shop1/contact-us/
Regards, P-THEMES.
We always liked this theme, and after a time testing another theme we are moving back to it. Sadly, we have to inform version 6.2 of Porto has serious issues. We upgraded from version 4.x of the theme to v6.2, and when performing this upgrade, all the header, footer and typography styles get lost, and it is impossible to save, restore or fix them from the admin, as it doesn’t save the settings. Reverting it to a previous version, like 6.1.4, makes the website works as expected. But that means we cannot get the latest updates or we are forced to stay in the previous site with the other theme and cannot swap to the site with Porto theme. We’ve seen this happening with other websites using Porto that are 2 or 3 years old at least, when upgrading to 6.2.0 the settings no longer work and some of them don’t get preserved when saving the settings; headers, footer and typography never load in the websites, also.
Hello, @webmaster-compuimpresion,
Please deactivate all the third-party plugins and also remove your Customization if you added in Parent Theme, and then update the theme to the latest version and after that update, the theme required/recommended plugins as well and then please go to Porto >> Tools and Clear “Plugin transients”, “Studio Block transients”, “Compile all CSS”, “Refresh templates information”, “Refresh Templates’ display conditions” and finally check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. My page shows white space below footer. Mobile only. It is possible to remove it using css code?
Hello, @kliudziau,
Can you please share the URL of the page having issue and also share the screenshot of the issue as well so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
hi i want to temporary redirect categories page to homepage how can i do it ?
Hello, @elsenode,
If you want to set your Category page as Home page then you have to set/select it from WP-Dashboard >> Settings >> Reading as per your requirements: https://pasteboard.co/Nj4ivJijAiLH.png
Regards, P-THEMES.
Hello, I have such a problem, it seems to me that the images of goods in the catalog seem to be of worse quality than the picture that I upload, I remember that I once changed some setting in Porto and the quality suddenly became full, could you remind me what could it be?
Hello, @max_z1,
To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
Regards, P-THEMES.
Hello,
I have installed porto and everything was working fine till last update: now home page is boxed not stretched as it was, some boxes have lost their CCS configuration.
i tried to reset cache even removed plugin but still facing same issue 
any advice or should i start things from the ground up?
Hello, @teetoz,
Please go to Porto >> Tools and Clear “Plugin transients” , “Studio Block transients” , “Compile all css” , “Refresh templates information” , “Refresh Templates’ display conditions” and finally check back your site after removing the browser cache.
Regards, P-THEMES.
Hello dear,
Didn’t solve the issue
Hello, @teetoz,
Then we have to debug it on your site, please purchase the support extension and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
hmm thank you im going to pass this offer. i think downgrading might solve the issue 
Ok if downgrade worked for you then you can go with it.
wishlist in your demo is not working ?!
Hello, @korhan,
First of all, thanks for showing your interest in Porto WordPress 
Please check it on my test site here: https://hubdatasolutions.com/pearl/porto/shop1/
Regards, P-THEMES.
Hi. I need help! How to disable showing the featured image on top of the page? For example, if I set the featured image on homepage, that image appears on top of the homepage under the menu section. Thanks for your help!
Hello, @partner_studio,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Unfortunately no. Our customer bought the theme and sent it to us. We just develop his website.
Hello, @partner_studio,
Then please ask your customer to contact us via our support system with theme purchase code and account so that we will help him out.
Regards, P-THEMES.
Hi
Porto is a more and more successful theme! And i just realized something new… when i log into my back office and go to look at examples of Porto elements on themeforest it has WPBakery or Elementor buttons. When I click on it it marks “copied” ... What are they for ? Can we copy sample items? How to import them then in a page?
Regards
Hello, @datanaute,
Yeah, that Copied the shortcode of that particular element with that particular page builder, you just have to paste that shortcode in your page and it will work for you directly as working on the Shortcode Elements page.
Regards, P-THEMES.
Hi,
thank you for your explanations. This option is great!
And why not in the future put this directly in Porto Studio when creating the pages
thank you for everything
Hello, @datanaute,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi there, my support expired but perhaps you would be kind to help me with a litte trick. On mobile, when i click on the arrow next to a menu it reveals the submenu. How can I increase the sliding speed ? To make the submenu slide down faster. Thank you in advance
Hello, @shumo,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Thanks for understanding.
Regards, P-THEMES.
its been 9 hours and still waiting
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
thank you
You’re Most Welcome!!!
Hi can someone please reply to my problem on your support #11812 and #11813
Hello, @ampiah,
I have just confirmed from the support department and they said that they already replied to your support tickets, so please check back your support tickets replies now and reply to them accordingly and please always be patience, you will always get the reply to your support ticket when it resolvd.
Regards, P-THEMES.
hi , yes he( Aizaz Awan ) helped me put . thank you for your support but kindly update the theme ,
Hello, @ampiah,
Thanks for your appriciation, If you have any issue remaining or the new issue then please generate a fresh new ticket for it, our team will help you out in solving your issues.
Regards, P-THEMES.
Hello,
I am using the Child theme. Hence, wanted to know –
1. Where to use the Watsapp (Number issue in Header n Footer) related code in the Child theme. In order for the Code to retain unaffected during any Theme update.
2. Do I need to use the Code logging into the Admin Panel then from Appearance > Theme Editor > Functions.php file for Header.
If so, how
2.b. And in which file for Footer, when using Child theme.
3. What exact code to use, as it is, and How in Child’s Functions.php
Regards
Hello, @ShwetaHAG,
1. You have to follow the instructions written under this article: https://ptheme.zendesk.com/hc/en-us/articles/4402971248529--66-How-to-fix-WhatsApp-Number-issue-in-Header-and-Footer you have to create same folder path in Child Theme and then copy the file from Parent Theme to Child Theme at same destination and change anything as per your requirements.
2. You can Install Filte Manager plugin and access your backend files with it.
3. All the instructions written in the article given above.
Regards, P-THEMES.
1. I wanted to know, How to use the code directly within the functions.php file of the Child’s theme
I read somewhere from the comments section, where you suggested that it can also be done directly in functions.php file of the Child theme.
Because, if we copy functions.php file Parent to Child, then also, after updating the theme, there is possibility, that whenever you update functions.php, it won’t be updated in Child’s theme and again it may break. And we again have to copy the same updated functions.php (after theme update), to Child’s theme, and again have to Add or replace the Watsapp shared header footer related code.
2. The code mentioned on the page is having some incorrect code. And throws error. (I asked someone else, who suggested me about this coding error)
This happened earlier also, when we were on other testing site. I informed earlier also about this code line error, but it is not corrected or resolved, so far.
<a echo="" porto_filter_output=""> class="share-whatsapp" style="display:none" href="https://wa.me/+923164354407/?text=<?php echo esc_attr( $porto_settings['header-social-whatsapp'] ) ?>" data-action="share/whatsapp/share" title="<?phpesc_attr_e( 'WhatsApp', 'porto' ); ?>"><?phpesc_html_e( 'WhatsApp', 'porto' ); ?></a> You can yourself check –
a. Text code – “phpesc ” is without space..(at one place, after “Title” text)
b.There is a missing ( ; – semi colon) at one place
Possibly, other than that, there could be other coding issue also. Can you please check
3. Would appreciate, if you could please Revise the code on the Same page, by correcting it.
4. Also, can you please update the Help Doc pages, including this one. Whereby you can suggest how and where to use this Code, if someone uses Child Theme.
That way it can benefit many otheer users of Porto too.
And it will avoid extra messages on the same too.
Regards
PS: It would be much better if you could update the Watsapp header / footer related code directly in your own theme’s functions.php file. As that area is intended for Contacting to Site owner or support person via Watsapp directly on his number (and Not meant by Sharing the post or product or message via Watsapp to anybody in our Watsapp list). Sharing to Social Media or Watsapp is on always on other area, which is the Inside of the Page or Post content, or at the bottom of content. Similarly in Product page, it is somewhere below Add to Cart button or some other content area.
But when the Social icons that are located on Header or Footer have some other role, that means from where the visitor can directly contact to the Support team or Site owner, on Site owner’s Social page or Watsapp number directly.
I hope that would make life easier for everybody, having related issue.
Hello, @ShwetaHAG,
1. Then you have create a function and use it on your site as per your requirements, you can follow the theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-hooks-actions-and-filters/ otherwise this requires Customization.
2. a, We will check it in deep and fix it with upcoming updates of the themes.
4. Thanks for your suggestion we will try to add that too in our help doc soon.
I am forwerding this to our development department as a suggestion from you and they will look through it with the upcoming updates of the themes.
Regards, P-THEMES.
Hello
2.a,b). Thank you. Yes, please. I am sure you will definitely take a look.
4. Much thanks
5. Thank you for considering to forward it to Dev Team. I am sure, team will definitely implement this in future updates.
1. Can you please suggest the code to use in Child’s Functions.php file, to resolve Watsapp number Header and Footer issue
I really have No idea. Would highly appreciate if you could please help by sharing that.
Regards
Please check this thread: https://themeforest.net/comments/27407050
Hello,
In Template Builder > Product Image > Settings “Default” or other—where do we customize these to adjust them accordingly?
Best regards.
Hello, @carlcron,
If you set Template Builder > Product Image > Settings “Default” then you have to set it from Porto >> Theme Options >> WooCommerce >> Single Product.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, after updating Porto theme to 6.2.0 (from 6.1.8, if I’m not mistaken) and Porto Functionality to version 2.2.0 (from 2.1.8), my site layout completely broke, the footer disappeared, all colors, links and buttons changed their style, I have no idea how it happened, but what should I do?!? Is it possible to somehow return to the previous version and return everything as it was?
Hello, @max_z1,
We updated bootstrap to 5 from 4 through 6.2.0.
Bootstrap 5 updated row and column grid system using flex: 0 0 auto and width instead of flex: 0 0 %; width: % for columns.
If you have any style issues such as column width in the new version, please compile all CSS again using Porto -> Tools -> Compile CSS in the admin.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-migrate-bootstrap-5/
Regards, P-THEMES.
HOW THE HELL CAN YOU CHARGE FOR SUPPORT WHEN YOUR SUPPORT TEAM BREAKS OUR SITE AND DOESNT LEAVE IT THE WAY IT WAS….? I WILL NOT UPDATE SUPPORT – THIS IS THE SECOND TIME YOUR SO CALLED ” SUPPORT TEAM” JUST CHANGE SETTINGS AND BREAK THINGS AND WE HAVE TO FIX IT!!!! NEVER AGAIN!
HEADER MENU MISSING!
SIDE MENU A MESS
SIDE BAR MISSING
I WANT THESE ISSUES FIXED!!!!!!!!! HOW CAN YOU LET SUPPORT MESS UP SITES LIKE THIS. DO THEY NOT KNOW WHAT THEY ARE DOING JUNIOR DEVELOPERS MESSING UP OUR BUSINESS!
I CANNOT BELIEVE THIS SERVICE. HOW CAN YOU JUST BREAK SOMEONES SITE AND SAY PROBLEM SOLVED. I AM SO ANGRY WITH PORTO ITS SO STUPID TO DO THIS TO SITES.
Hello, @matod,
Please do not panic, I just confirmed from the support department about your support request and they told me that you provided the permission to debug the site, and they debugged your site with deactivating the third party plugins and activating the Parent theme and it ruined your site, it means your maximum site was based on third party plugins, but now I have checked your site and support confirmed me also that they fixed your site as like previous condition as well, here are the screenshots they shared with me: https://pasteboard.co/A4kP6BZSfy5j.png & https://pasteboard.co/Up16uYSHP58c.png so please always be patience and do not directly blame the support as support always tried to help you with your permission to debug…
Hope this is clear enough now and your main issue was encounter as well in your support thread, so please check back your support ticket now and reply to it accordingly and do not panic here.
Regards, P-THEMES.
Yes I had to FIX this – support just went and added 21 theme and its removed all my settings!!!! Hes now telling me that I must put the side bar back? I had to put the menu correct because it had been disabled. I want all my settings how they were! How can the site just get broken and left like this? We just missed a R65,000 sale because of PORTO support – dont believe me please go check our order. This is all SUPPORTS fault.
Hello, @matod,
Please communicate at a single point via your support ticket, we have replied to your support ticket.
And for your kind information, we have set your site back not you, we have provided you the screenshots proof a well in your support ticket.
And you have chosen “YS” to debug your site and debug also includes checking with activating the default theme as well whether the issue is because of our theme or not…
Hope this makes sense and please write via support ticket now.
Regards, P-THEMES.
Is there any way to stop the product slider auto play? We tried all possible ways like changing the option to false on page builder and even manually changed autoplay: false in woocommerce-theme.js, but nothing seems help.
The second trick worked on desktop but still in mobile autoplay is on. Did the common tricks like cleared the history of browser, used different browser and installed and tried in a new browser. All results same.
Any help or suggestion will be highly appreciable.
Hello, @chabowski,
Try to disable Autoplay from Porto >> Theme Options >> Slider Config: https://pasteboard.co/QKfqUzjSnynj.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
We turned off it already, and it was also not working. Any other suggestions? Tried all the possible ways that you gave in theme options and page builder, nothing seems effective.
Please help to fix it,
Hello, @chabowski,
I am sorry but there is no other option and this requires Customization.
Regards, P-THEMES.
turkish english is the most popular language in the world. do you want to change some of the articles on the hello theme to turkish please help me?
i have never received any support from you and this is the first time I am asking for support !
Hello, @arasduvar,
What do you mean by (do you want to change some of the articles on the hello theme to turkish)? Can you please explain it more clearly, if possible with the help of screenshots for my better understanding?
Regards, P-THEMES.
Hello sir I used porto banner but I noticed that it’s not responsive you can see the following screenshot background banner not response and cut from both sides..can you make it responsive please
https://prnt.sc/1w1yur1 https://prnt.sc/1w1yxarHello, @sdjewels,
This requires Custom CSS Customization, you have to set it using media queries on small devices as per your requirements..
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there, since I updated the theme to the latest version I started to experience a lot of page layout errors. I recently had to fix my header design and layout because it was all mess-up and today I discovered that also my footer is broken. I was very satisfied with the default footer from the Shop 6 demo but now I can’t put it back the way that it was. Is there any preset or template or any option to put it back? I’ve been trying for hours and nothing happen. Templates are good but the layout or block not working at all. All I need is to bring it back like this… https://www.dropbox.com/s/kyjlhav54n0sbml/Screen%20Shot%202021-10-13%20at%208.25.54%20PM.png?dl=0
Hello, @abner7g,
Please go to Porto >> Tools and clear all the transients from there and also compile the CSS and refresh the template and plugins and conditions as well and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
