511 comments found.
I add in the row the foldeed_section and doesn’t work, try so many times and doesn’t work, could you help me please?
Hello and thank you for using our theme.
Have you updated to the latest theme version? If not, log in to your Envato account and download the latest theme package. Add the new theme folder to your site, replace the currently installed and don’t forget to update the requested plugins. Then, review the site to see if the functionality has been restored.
If the problem persists, add a new account to our support desk with your details and create a new ticket to report the issue. We’ll check it out as soon as possible. You may need to renew your license, though.
https://plethorathemes.zendesk.com/Is this theme compatible with Wordpress 5.8.x? Will you keep updating it?
Hello and thank you for purchasing our theme.
Yes, the theme is compatible with the latest version of WordPress. We will keep updating it, just wait as we are testing the latest version and the moment we’ll be ready you will be notified in your inbox.
Hi, I purchased this theme long back and the domain we attached to the business is no longer being used. We are now operating the same business in a different name. We want to revive the theme now. Kindly let me know if we can go ahead and use the theme for a different domain.
Rgds, Ganesh
Hello and thank you for using our theme.
Typically, activating the theme on a new website is dependent on the status of the licence.
If your theme license is still active then you can deregister the license from the old domain and register it again on a new one (in fact, we’ll do that for you).
If your theme license has expired then you will not be able to activate it on a new website. To prevent abuse, our license policy prevents new theme activations with expired licenses.
Since your license has expired, we recommend purchasing a new one (or renew the current one). As you already know, the Standard license includes 6 months of support which could be of great assistance if you are building a new website for your company.
Hi, Thanks for the reply. But my account shows the following verbatim “You have 1 license for this item”. This in my opinion means the license is still active. I have categorically said that the old domain is no longer being used and is not active at all. This leaves me with the license but unable to use. I would want to know how you are saying that my license has expired. My license is a single usage license and as my understanding goes the single use license is perpetual. I am only asking that my license to use be reinstated. Kindly reply – Thanks, Ganesh
Hello and welcome back.
The license itself may still be valid but the support period has expired. Excuse me for not clearing up this and for giving you the wrong idea. Using the same license on a different domain is the problem. Since we have registered you on a different domain, you will need to use the support service to move the license. That’s why we recommend renewing the license or purchasing a new one. Else, you can go ahead without the support and without registering the new domain to our service.
Hi
Thanks for the reply. Just to clear the confusion – So this means I can use the same license for a different domain. I do not require support as of now. I shall buy support if needed only. Please clarify.
Regards, Ganesh
Hello and welcome back.
As long as the company is the legitimate owner of the license, you can use it on the new domain if you have it removed from the previous. Let us know if you need further information on our product.
Hi.
Thanks for the reply. Yes the company is the legitimate owner of the license. The company is going to use this license for a different domain only and the earlier domain is no longer in use at all. We assure you the same.
Thanks indeed for all the clarification.
Regards, Ganesh
Will there be an update soon to support the latest version of Wordpress? Thanks
Apologies. Please ignore this question as I’ve just found out its compatible with WP 5.8.
Hi, does the theme support RTL ? arabic ?
Hello and thank you for your interest in our theme.
Healthflex is not out of the box ready to support RTL languages. However, we have a simple workaround available on our website that allows for easily enabling support to this format. Please, take a few moments to review our KB article, available on this URL address and let us know if you need any further information.
Hello, i just purchased template and thought i would be getting the “Health Coach” template, a green looking template with a woman. After i downloaded I got a blue ‘doctor’ template. Please advise how to correct this.. thank you
Hello and thank you for purchasing our theme.
It looks like you’ve imported the main demo of the theme.
The Health Coach is one of the available demos of Healthflex. If you have already imported a demo you need to, either remove the installation and add it back again or erase the database. Erasing the database is easier and can be performed by a plugin like https://wordpress.org/plugins/wp-reset/.
On a new installation, activate the Healthflex theme (for better results we recommend adding and activating the Child theme) and then add and activate the requested plugins.
Next, go to Dashboard > Tools > Healthflex Demo Importer and you will be directed to a new page where you can select one of the demos. Click on the Health Coach demo and proceed to import. You may need to add and activate a couple of more plugins before you are allowed to continue with importing. When you are ready, click on the Import Demo button to proceed.
Hello, in Staff, can we create a list of professionals or can it only be done with the grid with photos?
Hello and thank you for using our theme. The best way to add your employees to a site with Healthflex activated is using the Profiles post type. It has been created exactly for this use. Combined with the Profiles Grid page builder element (included with the theme) you can create numerous layouts of your personnel. Check out this page on our main demo which is one example. Moreover, the Profile post type allows for creating a full page for each individual (example: https://healthflex.plethorathemes.com/blog/profile/elias-carson/)
Hello! thanks for your answer. I´m using it like that but they want a list of doctor not a grid (they don´t want a photo of the doctor in the grid). So, the grid is the only way to show it? I think I will have to make a list with another shortcodes or elements.
Hello and welcome back.
Again, the Profiles Grid is the best solution. You can create a list of the doctors by “stripping” the appearing information to the absolute minimum. The elements allow for deactivating, the More button, the profile featured image, and the excerpt. This way, the Grid will show only the name and the job description of the professional. Please, review the Profiles Grid settings by clicking on the pencil icon that’s over the element. Otherway, you can create a custom list using another element or the Raw HTML element.
Hi and thanks again, The pencil is the basic tool to modify something, I thought that perhaps you would have another way to do it since in the documentation that you provide I did not find anything. That is not the problem, surely it should not be working as you indicate because I deactivated the featured images the first time a wrote you (us the first option) and I continue to see them. Maybe a List with just names is not an option in the Profile Grid.
Hello and welcome back.
The Profiles Grid wasn’t originally developed to display a list of the profiles, rather than a rich way to display additional information regarding the people that belong to a medical (or other) group. However, these options should be available.
We appreciate receiving your report about the options not working. After reviewing the latest version (2.3.0) we found out that, indeed, some of the options on the Profiles Grid settings are not working as expected. Currently, we are working on correcting this error. In the new version of the theme which will be released after we have finished our tests, the functionality should have been restored. A release date is yet unclear but it shouldn’t take long.
Thanks! i will wait for that
Hi, when do you think the theme will be compatible with wordpress 5.8?
Hello and thank you for using our theme.
Healthflex is already compatible with WordPress 5.8. Upgrade to the latest version and it will work as expected. If you face any problems, please contact us via our support desk and we’ll check it out as soon as possible.
Good day, is it possible by default to add recaptcha to the “Request an appointment!” form?
Thanks
Hello and thank you for using our theme.
The particular form is created with Contact Form 7 which by default uses the latest version (v3) of ReCaptcha.
This version does not require any action from the user neither adds any elements to the form. It uses “an advanced risk analysis engine and adaptive challenges to keep malicious software from engaging in abusive activities on your website” (excerpt from Google).
You only need to register the site to the service. For more information on how to integrate ReCaptcha with Contact Form 7, please, take a few moments to review the following post: https://contactform7.com/recaptcha/
I’ve only one smallest issue. by default footer widgets 1 icon and address link can’t remove or when i put map url link in taking with default+my link. e.g. google.com/map/place+my link. I’ can’t delete default link from widge. please help me. check screenshot. http://i.prntscr.com/4I-Sr9cYTxWu-h6DsYMcZQ.png
Hello and thank you for using our theme.
You need to edit the PL | About Us widget. Just go to Appearance > Widgets and locate the correspoding widget. Update the settings and click on Save.
Please this screenshot you can understand. https://prnt.sc/1hy8zxb
And now you check both screenshot- 1) https://prnt.sc/1hy9y6l 2) https://prnt.sc/1hyb7sa
Hello again.
First, you need to find the address on the Google Maps site. Just visit the site and search for the address. You will be directed to the location. At the same point, the URL address of the page will contain some data. You need to copy this address excluding https://www.google.com/maps/place/ which is the main domain. Keep the rest of the URL address to the clipboard (the temporary memory of your computer).
Next, go to your site’s Dashboard and on Appearance > Widgets locate the PL | About Us widget that is added to the corresponding Widget Area (Widget Footer Area #1). Then, on the widget, look for two fields: one is titled Address and the other is titled Google Map URL. On the first add the full address and on the second paste what is stored on the clipboard; the rest of the data from the URL address of the Google Maps site (excluding the general domain).
For example, the complete URL address of the location of the Eifel Tower in Paris, France in Google Maps is https://www.google.com/maps/place/Eiffel+Tower,+%CE%A0%CE%B1%CF%81%CE%AF%CF%83%CE%B9,+%CE%93%CE%B1%CE%BB%CE%BB%CE%AF%CE%B1/@48.853909,2.2825967,14z/data=!3m1!4b1!4m5!3m4!1s0x47e6701f7e8337b5:0xa2cb58dd28914524!8m2!3d48.8560934!4d2.2930458
whilst, the part of the address you need to add to the Google Maps URL field of the PL | About Us widget is Eiffel+Tower,%CE%A0%CE%B1%CF%81%CE%AF%CF%83%CE%B9,%CE%93%CE%B1%CE%BB%CE%BB%CE%AF%CE%B1/@48.853909,2.2825967,14z/data=4b1
3m48m2
4d2.2930458 (this text does not display properly on this page for a reason, but I believe you get the idea).
Thank you very much.
My wordpress site keeps crashing due to the plethora plugin giving issues. Could you please advise me as to how to rectify this. Many thanks.
Hello and thank you for purchasing our theme.
We need more information to provide you with a valid response.
We have tested our theme on a standard WordPress installation and we didn’t have any issues. It might be a conflict with a third-party plugin. To troubleshoot, please take a few moments to review our guide: https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp
If you need us to investigate, please contact us via our support desk and we’ll check it out as soon as possible. To start, you will need to provide us with the URL address of the site and information about the installation (versions, plugins, etc). To open a ticket please, sign up and login here: https://plethorathemes.zendesk.com/
Love the theme! – how do we increase the logo size w/ in the logo options?
Hello and thank you for the kind words.
To change the logo size, log in to the Dashboard and go to Theme Options > Header > Main Section // Logo. Then, set the value you need on Logo Image Max Height (for each screen size). For better results, try to maintain the aspect ratio (we recommend 16:9) and avoid using an image larger than needed. Also, try to optimize the image size before uploading it, using a tool like tinypng.
Hi!
I am trying to update the theme on a site which is running on version 1.4 of the theme and WordPress 4.5.24. When I upload the unzipped theme folder via FTP I get an error message showing instead of the website:
“Fatal error: Uncaught exception ‘Less_Exception_Compiler’ with message ‘variable @wp-site-url is undefined in file /home/.sites/84/site1585409/web/wp-content/themes/healthflex/assets/less/theme_variables.less in theme_variables.less on line 2, column 21 1| //== URLs 2| @site-url : @wp-site-url; 3| @theme-url : @wp-theme-url; 4| @content-url : @wp-content-url; 5| @content-themes-url : @wp-content-themes-url; 6| @content-plugins-url : @wp-content-plugins-url; ’ in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Tree/Variable.php:49 Stack trace: #0 /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Tree/Expression.php(52): Less_Tree_Variable->compile(Object(Less_Environment)) #1 /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Tree in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/features/module/wpless/wp-less/vendor/oyejorge/less.php/lib/Less/Tree/Variable.php on line 49”
How should I proceed?
Thanks!
Hello and thank you for using our theme.
Assuming you have updated the requested plugins as well. If you can visit the Dashboard, go to Theme Options and on any tab click on Save changes. You don’t need to make an actual change. This action will help the theme consolidate the changes made to the core and the site will be restored.
Thanks for super quick reply – really appreciate that! I have updated all plugins except WP Bakery Visual Composer, yes. So I upload the new theme via FTP again (and “break” the site), then I go to Theme Options and click “Save changes”? And then all should be good again? (Just checking to see if I understood the order of things correctly).
Hello and welcome back. I appreciate your kind words. Yes, you got it right. Update the theme and the plugins (WPBakery Page Builder as well) and then log in to the Dashboard. Next, go to Theme Options and click on Save changes. At this point, if there is no other problem, the site should have been restored. Refresh the page once. Give it a try and let us know if it worked for you. If not, please, contact us via our support desk to investigate further.
Hm, no – after I clicked “Save changes” I was prompted to install Envato Market plugin, update Plethora Features Library and Update WP Bakery VC – and when I tried to do that, also my backend broke and now shows this message:
“Warning: preg_match() expects parameter 2 to be string, array given in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/inc/classes/class-redux-helpers.php on line 258 Warning: preg_match() expects parameter 2 to be string, array given in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/appsero/Insights.php on line 365 Warning: preg_match() expects parameter 2 to be string, array given in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/inc/classes/class-redux-helpers.php on line 258 Fatal error: Allowed memory size of 98566144 bytes exhausted (tried to allocate 72 bytes) in /home/.sites/84/site1585409/web/wp-content/plugins/plethora-featureslib/features/module/wpless/parser-new/Tree/Selector.php on line 106 ”.
Then I uploaded my backuped theme version again via FTP to fix it, and now everything is messed up :-((( “Fatal error: Call to undefined function is_shop() in /home/.sites/84/site1585409/web/wp-content/themes/healthflex/includes/core/plethora.php on line 409”
I renewed my support and created a ticket – please help me fix this asap, as the website is now only showing an error message – frontend and backend!
Thank you for renewing your license. We will continue our discussion on the support forum.
Hello,
you can in your future updates, mention the files you have edited, add, remove etc
I think that would be very useful
Hello and thank you for using our theme.
We are keeping a note of your request and we may consider adding this mention to future updates. However, it is not always practical to keep this kind of note because the project is stored on a version control that might have a complex structure (called branches), not always easy to be “linearly” exported.
I think it could be practical and help. It’s not a theme that has been created now, but it counts for years and that’s why I think it’s worth a “Bravo” that you keep up to date this theme.
So, you can imagine in the many years of operation of the theme how many changes we could have made and this update will be important
Anyway, I understand absolute what you mean and I’m glad you at least look at it.
Thank you for your time
We appreciate your kind words.
We are committed to our customers and we consider the theme still “holds up” as a modern website design, that’s why we are keeping it updated.
If you need more information on the changes made to the files of the theme, please send us an email and we’ll forward it to our technical team in case they can find a suited way to keep you individually updated.
In appointment booking there is contact form 7.I need to fetch opening time of that doctor. User should select that doctor’s opening time and date .How can I achieve this?
I don’t see a way to add a slider to a place on my page other than as a header. I would like a slider in the middle of my page…;s this possible?
Hello and thank you for purchasing our theme.
You can do that by adding and activating the Slider Revolution plugin on your site. This premium slider plugin allows for creating simple or advanced sliders. At the same time, it provides single-line-codes you can copy and paste at any post or page. For more information please visit Slider Revolution on CodeCanyon
Hi,
Can you please help us in solving the issue that the font awesome icons are not being visible in the website. Can you please let us know what the issue would be.
Thanks
Hello and thank you for using our theme.
We need more information to provide you with a valid response. The two most common scenarios are: - you have recently switched your site to HTTPS. in this case, log in to Dashboard, go to Settings and make sure the Site and WordPress URL addresses are updated on both fields. - you have updated the theme. in this case, go to Dashboard > Theme Options > Advanced > Icon Libraries and click on Save changes
In some cases, to review the changes, you may need to clear the browser’s cache.
If the above actions won’t resolve the problem, contact us via our support desk and provide us more information regarding the installation. You may need to renew your license though. https://plethorathemes.zendesk.com/
Hi,
I’m unable to update WP Bakery builder to 6.6.0 – see http://prntscr.com/1103zs0
Could you, please, provide me some guidance?
Thank you Best
Hello and thank you for purchasing our theme.
The particular plugin comes bundled with the theme. You can’t update it manually unless you purchase a separate license (which we don’t recommend because we need to test each version before including it in the package). To update the theme, log in to your Envato account, go to the Downloads section and get the latest theme package; then extract it locally on your computer and use the healthflex.zip file to update the theme. After updating the theme, follow the notification to update the requested plugins; among them, WPBakery Page Builder.
I know it and that’s exactly what I’ve done. I record a video as you can see when the message appears. It appears right after updating REQUESTED PLUGINS.
https://www.loom.com/share/70a543e98b2d4134b969440367348fbeThank you
Hello and welcome back.
Did you switch to the Plugin update method? You need to have activated the Theme Update method in order for the update to work. To check, please go to Dashboard > Theme Options > Add Ons & Modules > WPBakery Page Builder > Plugin Update Method and make sure it’s set to Theme (recommended).
If the problem persists, contact us via our support desk and we’ll check it out as soon as possible. https://plethorathemes.zendesk.com/
Thank you. Could you please send me a screenshot where can I find section Add Ons & Modules? Because I don’t see anything like that under Theme Options settings – http://prntscr.com/110m8vm
I found it. The proper location was Dashboard > Theme Options > Advanced > Features Library > Modules Manager > Visual Composer Compatibility Module has to be ACTIVATED.
After that, the update was proceeded successfully.
Well, we are glad you’ve found a way to resolve that. Thank you for the feedback. Let us know if you have any further questions about our product.
Hola! Me gusto mucho su theme, antes de realizar la compra, necesito consultar acerca de lo que estoy necesitando para ver si es factible. Necesito desarrollar una web para un centro medico, principalmente necesito si o si incorporar un calendario de citas online. Donde el usuario ingrese al profesional que elija, registre su email y se habilite el calendario con dia y horarios disponibles de dicho profesional, seguido eso se envie un mail de confirmacion con el detalle de la cita y a futuro incorporar la automatizacion de emails con recordatorio de citas. Se que en este ultimo caso quizas deba incorporar otro plugin pero lo principal es el calendario de citas online. Necesito que me confirmen si esto es factible para realizar la compra. Aguardo respuesta, Gracias!
Hello and thank you for your interest in our theme.
Healthflex has an appointment request system available, please review this demo: https://healthflex.plethorathemes.com/health-coach/ This simple system allows for requesting an appointment but, the management is made by the user. If you need to incorporate a complete booking system you will need a third-party plugin like Pinpoint.
hello! it looks like there hasn’t been any updates released for this theme since more than an a year. does it work under wordpress 5.7? or will there be any new updates in the near future? thanks.
Hello,
Apparently, you misread the latest update date; the latest was on March 5th, 2021. We try to keep a regular release cycle for all our themes.
HealthFlex is fully compatible with the latest WordPress release. Please review the changelog for further info: https://themeforest.net/item/healthflex-medical-health-wordpress-theme/13115123#item-description__changelog
Thank you very much for your interest in our theme!
thank you very much for your fast reply!
