12891 comments found.
Dear Support,
I have issue with my website, after enable mobile bottom nav setting, my icons are gone, font style and color are changed, how do I solve this?
Thanks!
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Thank u so much, it is working now!
You are welcome! Feel free to contact us if you have any further questions.
Sorry to disturb again, I have another issue here after the mobile bottom nav case which is the Appearance > Menu > “cannot add menu after click on Add to Menu” and it loads but nothing happens. Is there any idea how to fix this too? thanks!
Hello,
Please, disable all plugins not related to the theme and provide login access for your site’s WordPress admin panel via the contact form on our profile page. I will check your issue and find a solution.
Kind Regards
Hello,
Could you please check how it works with some default WordPress themes to understand is it our theme issue or not?
Kind Regards
¡Hola! Hay alguna manera de colocar al lado de cada producto un presupuesto, para que el usuario pueda ver el presupuesto de manera automática y pueda descargar el presupuesto al momento. Gracias
Otra cosa, hay alguna forma de quitar la pestaña “Valoraciones” del producto??
Hello,
1. Please, send us some screenshots for a better understanding of what you need to change.
2.In order to remove the “Review” tab, try to add this code to the functions.php file in your child theme.
if ( ! function_exists( 'wd_single_remove_reviews_tab' ) ) {
function wd_single_remove_reviews_tab( $tabs ) {
if ( ! woodmart_get_opt( 'single_enable_reviews_tab' ) ) {
unset( $tabs['reviews'] );
}
return $tabs;
}
add_filter( 'woocommerce_product_tabs', 'wd_single_remove_reviews_tab', 110 );
}
Kind Regards
Te paso captura y la información detallada:
1. ¿Puedo poner al lado de cada producto una herramienta de presupuesto que indique el precio, descargar pdf (en el lado de cada producto: https://prntscr.com/1wmbcsx) Quisiera que esté como en esta web: https://prntscr.com/1wmcdac
2. Quitar Reseñas (Reviews) de los productos: https://prntscr.com/1wmavfn3. En los encabezados de categoría, quiero quitar los iconos de las demás categorías, dejar solo subcategorías. (https://prntscr.com/1wmcmsv)
4. Y en el encabezado de Tienda dejar solo el título, quitar iconos y categorías del encabezado. https://prntscr.com/1wmcxhd
Respecto el código que me has pasado, lo he puesto y sigue igual. No se ha eliminado Reviews.
if ( ! function_exists( ‘wd_single_remove_reviews_tab’ ) ) { }
function wd_single_remove_reviews_tab( $tabs ) {
if ( ! woodmart_get_opt( 'single_enable_reviews_tab' ) ) {
unset( $tabs['reviews'] );
}
}
return $tabs;
add_filter( 'woocommerce_product_tabs', 'wd_single_remove_reviews_tab', 110 );
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi support team, i have recently purchased theme and setup it beautifully. im having a little problem with product category/archive page. i haven’t setup any background image for title but somehow it getting some random image to put in background for all product category pages and shop page.
need to solve this urgent…
Hello,
As we can see, you have already created a topic with this problem on our support forum. In this case, it will be taken and answered by some of our support specialists soon.
Kind Regards
Hello Xtemos, again I have issues with updating WP Bakery Builder. Why don’t you work on a smooth update for the builder plugin that the theme is using. It is really annoying, that every update of WP Bakery Builder is taking you plenty of time to do that. And I even forgot how to do that. Please advice or send me a link with a tutorial how to update it. Thanks
Hello,
You can update the WPBakery page builder via Appearance -> Install plugins. If you have any difficulties, please, send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
HI, My support has expired and i shouldn’t need support but this case is tricky one and i though that its a bug with css or js but i maybe wrong.
If you try to browse in my website in some products you will see that some product pages are broken and shows a confused page. I really dont know how to explain this, its like the guernica painting, its a chaos. Spend a minute browsing on my products and you cant miss it. https://keyforrest.comPS. 1. I have tried without any plugin plus the woodmarts plugins and i 2. have try with other versions of js. Without any caches enable whatsover. 3. I tried with other versions of php, to php7.1 to php8.
I just cant get it work, all i done is to update theme, plugins and wordpress. I had this issue without update the wordpress itself (this is why i update wordpress too). and i used another template of yours. black friday.
Update 1/2. its 2 scale issue. The 1st scale is JS, so this code on function will help if anyone facing an issue that required to close all the products (yes this was one of the issues, it asked to close products with the x at half refreshes).
add_action(‘wp_default_scripts’, function ($scripts) {
if (!empty($scripts->registered[‘jquery’])) {
$scripts->registered[‘jquery’]>deps = array_diff($scripts>registered[‘jquery’]->deps, [‘jquery-migrate’]);
}
});
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Just browse to the products
Please, send us your admin and FTP access so we can check what is wrong there. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Done. Its the one with marioselgreco in the email /
Hello,
We have enabled required CSS files in Theme Settings https://monosnap.com/file/hmLZYE7UubweXL3KmID5cejjR5FlhP Please, check how it works now.
Kind Regards
I know and it still has some issues like that – https://ibb.co/kQHS6zZ
Maybe not so often but 2 at 5 clicks its like this image, Without the X.
I may need to point out that i tried to load all the styles in one of my attempts to fix it and i still got issues. I really check everything i could.
We have added additional styles. Please, check how it works now.
It will need the css that is used for contact forms on contact pages. More specific the google maps part.
Could you please try to enable the “Combine CSS” option in this case and test how it works?
It seems that is working. I will keep testing it and i reply you asap if something isnt right. Thanks for now.
Hello, I am trying to login into support forum to submit a ticket but it says purchase code is already in use this is my first time to get a support for woodmart theme, Please let me know how can I register on your forum.
Hello,
Thank you for contacting us!
Please, send us your purchase code so we can restore your account. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello ! How i remove <”div class=”wd-before-add-to-cart”>.........<”/div”> only grouped product ?
Hello,
In order to remove the “Before ‘Add to cart button’ ” option only for grouped products, try to add this code to the functions.php file in your child theme.
function woodmart_before_add_to_cart_area() {
global $product;
$type = $product->get_type();
if ($type === 'grouped') {
return;
}
?>
<?php if ( woodmart_get_opt( 'content_before_add_to_cart' ) || woodmart_get_opt( 'before_add_to_cart_html_block' ) ) : ?>
<div class="wd-before-add-to-cart">
<?php if ( 'text' === woodmart_get_opt( 'before_add_to_cart_content_type', 'text' ) ) : ?>
<?php echo do_shortcode( woodmart_get_opt( 'content_before_add_to_cart' ) ); ?>
<?php else : ?>
<?php echo woodmart_get_html_block( woodmart_get_opt( 'before_add_to_cart_html_block' ) ); ?>
<?php endif; ?>
</div>
<?php endif; ?>
<?php
}
add_action( 'woocommerce_single_product_summary', 'woodmart_before_add_to_cart_area', 25 );
Kind Regards
Is it possible to edit the product page? I use a plugin with which I add product information and price calculation and I need to place everything where I want
Hello,
Currently, there is no option to edit the product page with page builders like WPBakery or Elementor. We are working on this functionality and hope to add it in one of our future updates soon.
Kind Regards
Is it possible to add multiple shipping/billing addresses? Also can wee make quick view icon to be seen on images without rollover?
Hi,
Thank you for being interested in our theme and contacting us!
Sorry, but there is no option to add multiple shipping/billing addresses in WooCommerce. As for the quick view button, yes, we will help you to do this with simple custom CSS.
Kind Regards
hello, there is a word which include url on product body paragraph. So, how can I change the font size of the word which include url only.
it should be more evident in terms of others. Did you understand me?
Hello,
Sorry, but your request is not quite clear. Could you please clarify your question so we can help you? Provide us with some screenshots if possible.
Kind Regards
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Try to apply the following CSS to do this
.woocommerce-Tabs-panel--description .wpb_text_column a {
font-size: 20px;
}
where can I add the codes? to theme settings > global custom css ?
it doesnt work if I write on global custom css
can you please tell me the codes which is working on global custom css. So the codes may work all pages
Please, add this code now so we can check how it works on your website.
I adde to global custom css but it doesnt work
Please, send us your admin access so we can check. Also, send us a screenshot where exactly you add the code.
can you please give me to code which is valid for all pages. I added on global custom css https://www.hizliresim.com/etcqdxt
Please, send us your admin access so we can check.
I sent it can you help me for it?
Your CSS is broken because of missing bracket https://monosnap.com/file/5Dc8Rnw47nZaNXCJxfz3ALfgk2Odbv
I could not do it. Can you please do it for me?
because I did not understand where to put the bracket clearly
okay I did it. I want it more thick.in conclusion, it should be more thick and big size. size is okay now, thick is not.
okay I did it. now is okay thanks.
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
After clicking “submit” on the contact form on the “contact us” page there is no spinning wheel or progress bar. This is having the effect of users hitting submit multiple times and our client often receiving 3-4 versions of the same e-mail.
Is there any way to add or restore this functionality?
Thanks for your help!
Hello,
In the last update the “Contact Form 7” plugin changed the structure responsible for the loader and our styles stopped working. We will fix this issue in the next update.
In order to fix it now, try to add this custom CSS in Theme Settings -> Custom CSS -> put this code in the field “Global Custom CSS”
div.wpcf7 .wpcf7-spinner {
position: relative;
visibility: hidden;
margin-left: -5px
}
div.wpcf7 .wpcf7-spinner:before {
position: absolute;
top: 0;
left: 20px;
margin-top: 2px;
content: "";
display: inline-block;
width: 16px;
height: 16px;
border: 1px solid #BBB;
border-left-color: #000;
border-radius: 50%;
vertical-align: middle
}
div.wpcf7 form.submitting .wpcf7-spinner {
visibility: visible
}
div.wpcf7 form.submitting .wpcf7-spinner:before {
animation: wd-rotate 450ms infinite linear
}
[class*="color-scheme-light"] div.wpcf7 .wpcf7-spinner:before {
border-color: rgba(255, 255, 255, 0.15);
border-left-color: #fff
}
Kind Regards
¡Hola! ¿Es posible poner una lista de atributos de mis productos en desplegable? (Ejemplo: Cuando pinchas en “color” se muestren abajo los colores)
Otra cosa, ¿puedo desactivar el pre-footer para todas las páginas de una vez? (Para no ir página por página desactivándolo) Gracias
Hello,
In order to create a color attribute with a dropdown, go to Products -> Attributes -> select the “Color” attribute -> try to edit all elements -> in every color element disable the “Enable swatch” field and remove color in the “Color preview for this value” field.
https://monosnap.com/file/diIIJfsahYeFOXxO80FBs90xpEAZGH https://monosnap.com/file/2jdRmhMH3VJpmiONuPibymy0i2qUnB https://monosnap.com/file/WsYLsQQl9AKzyHAROHJbdAbEUuuxp8 https://monosnap.com/file/4PgIKbTsERQhs6txR3nFq83n7Q84wmTo remove the pre footer everywhere, go to Theme Settings -> Footer -> find the “Prefooter content” field and remove the HTML block or text ID of the pre footer.
https://monosnap.com/file/2OnqYgiqxFn9lk1H25cvBEaDsxLg2DKind Regards
Excuse me
I want to buy, but I have no experience at all. Can all the demo themes I buy be installed?
thanks
Hi,
Thank you for being interested in our theme and contacting us!
Sure, you can import any of the demo versions you see on our demo website.
Kind Regards
HI,
OK, I will buy now
Excuse me
I purchased it, is there any tutorial installed?
Hello,
Thank you very much for purchasing our theme.
Of course, you can find our theme installation guide with the video tutorial here https://xtemos.com/docs/woodmart/installation-process/
Kind Regards
HI,
sorry
1、I can’t import the theme completely, can you help me? 2、Can the background management be translated into Chinese?
Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Excuse me
You asked me to go to the support forum to create a topic and leave administrative access, but I found that the topic I created has been deleted.
The reason is? thanks
Strange, but we didn’t remove your topics. Please, create a new one and send me the link so I can check and provide you with all the necessary help asap.
hi, sorry for my expired license. I found that there are conflicts between woodmart and yith-woocommerce-customize-myaccount-page plugin.
In the menu position, their support staff said it can’t work because woodmart theme wrap the menu navigation in a custom container, which is related to theme code problem.
https://ibb.co/0cGSC5ZCan you give me a code for child theme to restore the default WooCommerce layout for account page?
The problem solved by myself 
Hello,
We are glad that your issue has been resolved.
Let us know if there’s anything else we can do for you! You can always reach us at any time.
Kind Regards
Hi The Product Category Widget is not visible in the product subcategory. Why? Is it solvable? Thanks
https://ibb.co/ZxbdWQSHello,
In order to show the “Product category” widget in the subcategory, go to Appearance -> Widgets -> open the “Product categories” widget -> disable the “Only show children of the current category” option.
https://monosnap.com/file/75thQr5qY7SqPiEFuDzMf1R224MQWYKind Regards
Hi, thanks for your answer, but… If I disable the option “Only show children of the current category” I will see all the products and not those of that single category.
I show you two examples Macro-category: https://ibb.co/K6nSrm5 Subcategory: https://ibb.co/hMx0XQX
if it is possible I would like to see the list of products in that category also in the sub-category
Thanks
Hello,
Try to use the “Show hierarchy” option, it will improve the appearance.
https://monosnap.com/file/HLL4UC8iQbRq2CXGgiJHsijF2nlmLh https://monosnap.com/file/zqSGXluUb4bLxfJcDKJwAjprHGvzimKind Regards
Hi
Thanks but I don’t like this solution.
I’ve solved with Woodrmart sidebar megamenu 
Thanks
Hello,
We are glad that your issue has been resolved.
Let us know if there’s anything else we can do for you! You can always reach us at any time.
Have a wonderful day.
Kind Regards
Hi guys i bought this theme few years ago and didn’t use it due to some project delay and i forgot the username and password from which i bought it.. brief I seem to get an error when I try to save the Theme options page: /wp-admin/options.php
I get the following:
403 Forbidden Access to this resource on the server is denied!
Proudly powered by LiteSpeed Web Server Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.
No matter what option I change/update – even if I just press save in the Theme options area, I get this area.
Front-end and so far all other sections / header builders/ pages etc all running fine guys.
Server running PHP version: 7.4.16.
Never experience this before – use a number of other themes with no issues – all with same host. Would there be something causing this that I may need to review with host? Any tests I can carry out to see if I need to change PHP versions or upgrade anything?
Thanks in advance
Hello,
Thank you for contacting us!
We don’t see the “purchased” label on your account so it looks like you purchased our theme with a different account. Please, contact us using the account where you have a valid license so we could help you.
Kind Regards
hello dear, i just mentioned that i forgot my username and password since i bought the theme 2 years ago… please let me know the solution and i will handle it.. i can’t remember my credentials but this them was my number one theme and i paid around 59$ and it was approved by the client.. now the project has started and we started working on the website.. too bad it has this error and as i saw in the comments that you have solve it before… please let me know how can i solve it… thank you in advance
Sorry, but we can’t provide support if we are not able to verify your purchase.
As for your 403 errors, they are usually caused by server configuration so we suggest you contact your hosting provider for help.
i bought this theme from my old account “username: touchofartrabieh” around 2 years … it is not a server error.. it is only redirected from theme option page backend! the website is perfectly working
i only need to know how to fix this error and what is missing.. no need for full support i can see from the comments that you fixed this issue many times
Hello,
Try to disable `mod_security` on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.
Kind Regards
Thank you will try it..
Hi,
Is there a way to add some HTML at the top of the “shop” page? capture: https://drive.google.com/file/d/1pACfe72i66BBTzJfsJR473xHAP_qShbK/view?usp=sharing
Hello,
Yes, you can try to add your custom content directly to your shop page via Dashboard -> Pages.
Kind Regards
[14-Oct-2021 12:45:21 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/tafb9120/public_html/magicwandcompany.com/wp-content/themes/woodmart_a/functions.php on line 65 we are facing this issue in every thirty seconds which put a lot burden on server. can you please tell me why its happening after woocommerce update and wordpress update.
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
[17-Oct-2021 13:10:46 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/tafb9120/public_html/magicwandcompany.com/wp-content/themes/woodmart_a/functions.php on line 65 this error is showing in our error log and its regenerating every second, its happening after we update the wordpress and woocommerce
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Cuando modifico mis widget me aparece esto y los cambios no se producen cuando actualizo mi página: “El bloque «woocommerce_product_categories» ha sido afectado por errores y puede que no funcione correctamente. Compruébalo con las herramientas para desarrolladores para más detalles.”
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
the mega menu in the default demo of woodmart, where there are images in the mega menu but when i try to setup by giving them images, it does not get displayed. also the mega menu color is in white color by default but if i try to change, it does not get updated
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, issue is that i have purchased the theme in august and now when i am trying to create an account with the same email i am using right now ukm.ppc@gmail.com and give the purchase code, it says the code has already been used. so i can neither create new account on your support plagform nor can i am able to restore any account with my email. so i am stuck and i dont know how to troubleshoot this issue
Please, send us your purchase code and we will restore your account on our website. Use the contact form on our profile page here https://themeforest.net/user/xtemos