39376 comments found.
how I will come to know which lience key is used for which domain, since i have purchased many AVADA theme lience. Could you please guide me.
Hi
1) Avada now has a new registration system. The new change in the registration process offers an improved, streamlined registration process. You now need to use your purchase code to register the theme If you have multiple purchases then you do not need to match the order of your listed purchases with a site. You can add the purchase code in any order. All we need to ensure is that the same purchase code is not used more than once (as the same code will not work in more than one site)
2) To register your site please follow the steps below
a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads
b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://prnt.sc/1x9uy9f
c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install. If you do have multiple purchases then please use the code of each purchase to register a single Avada site, Screenshot here → https://prnt.sc/1x9v0vf
d) Once you do add your purchase code, the domain with the respective purchase code will get updated in your support account, Screenshot here → https://prnt.sc/1x9v1qv (you can hit the refresh button to update this). This can be seen at https://theme-fusion.com/support/account/ in the registration tab, Screenshot here → https://prnt.sc/1x9v2w9. This will allow you have a note of which purchase code is use in which domain. In case of multiple licenses, if you do not have any domain registered against that license, you will simply see the domain area as empty and this will allow you to see unused licenses
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How do you control the “main” container? I asked a couple of times for your support and no one is telling me that. I need to have full control over your theme. It’s getting in the way and creating layout inconsistencies, and I’m starting to realize that this becoming a big big problem.
And I mean, add a class to it for more targeted control.
Hi
There is no way to add custom class names to the #main div without customization. However, you can create a custom layout using the layout builder and class names to the parent container used in the custom layout
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
H2 appears automatically on every post as a DUPLICATE of the H1. Does anyone know how to solve this problem? Thanks!
Hi
That is quite unlikely if an H2 element is used. Are you using a custom layout? It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
All of my custom images I use for my page title bar background is blurry. What size image works the best for a full size image?
Hi
Please do ensure you have not added a smaller variant of the image. When adding/selecting an image from media can you please ensure that the image is selected to have a full size, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have a very old version of the theme to upgrade Version: 4.0.3 . I though I seen something online that said I should NOT upgrade directly but upgrade to 5.9.1. first than upgrade to latest. If so where can I find 5.9.1 ?
N/M – I was able to follow the easy upgrade path to 7.5 – thanks for proving that info 
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Ammar… I just two more licenses… so now I have 6 on this account and 8 on our main corporate account.. Keep up the great work please… Thank you for everything!
Hi
We are happy that you do love the Avada theme. We thank your for your patronage
We look forward to helping you!
Thank you, Ammar
Hi, does this theme support Bootstrap? I’d like to use bootstrap in a form i’m creating if your theme will support this.
Hello @carlose98
We do not use bootstrap directly in our theme, we have a customized Bootstrap version for our own theme and latest Bootstrap versions have not been officially tested, we suggest you to please consult a bootstrap developer regarding your custom requirements, if you need further assistance with anything else, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Good Day I bought this theme for my personal use a few years ago now but never utilized it until now. Can you please advise as to where I would find the Purchase code so that I can register my version? thanks
Hello @MohamedKarolia
Please read this article on how you can get your purchase code from ThemeForest account here => https://bit.ly/3jnR86H
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I created a support ticket at a time when my support had not yet expired. Today I am no longer able to respond to the request. Why? I believe that a ticket opened during the validity period should be resolved by the end of the support period.
Hello @artzemchenko
I have checked your ticket and you should be able to respond to it from your email associated with the account, please check my latest response and let me know if you have any issues replying to it.
Thanks
-Ammar
Just trying to access the information for my licenses, they are not displaying the domains each is associated with, can this be fixed? i really need to deregister a license please.
Hello @whisper
You should definitely be able to see the domain your license is registered with, please go to your support account and click on Refresh button once, it should bring up the domain associated with that license for you, if you ned any further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
My support has expired atm, do I need the support active to see the domains? I don’t need support for the themes just need to manage my licenses. I use the refresh button and the domains field remains empty.
ALSO>.. All my AVADA theme website appear to be unregistered, the all require a purchase code and token to register again (why they are unregistered I do not know I have not unregistered them) – again I went to my account and the associated domains are not showing – I cannot re-register any of the themes I have purchase (I have many licenses). Can you sort this problem asap.
Hi,
You don’t need active support to see the associated domain names for each purchase code.
If you still see issues, please can reach us via the form on this page: http://bit.ly/2NJoU51
Newer Avada versions no longer use the old Token method so sites will need to be re-registered with purchase codes one-item as you update them.
Thank you. – Abbas
When I downloaded Avada Health Demo Theme on my website (Bluehost + WP), it made the website break, I could not access my website, and the theme itself was corrupted. I had to contact Bluehost technical support a couple of times and deleted the website couple of times without a resolution! Kindly advise and find a solution to this critical issue!
Hi
We have tested this at our end and we are unable to replicate the issue, temp Video here
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
You can try using the alternate demo import method as mentioned here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello! Thank you, sir, for your prompt response and support. I followed the exact method that you used to import the demo; it works! Thank you!
Note:- In previous failed attempts, I was importing using All-in-One WP Migration > Import tab as per instructions on your website https://theme-fusion.com/documentation/avada/prebuilt-websites/alternate-import-method/
Hello @martine2021
Glad to hear that your issue has been resolved, if you need any further assistance in this regard, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Submenu issue! I have disabled the slider on pages and the submenu is not working, it disappears when hover over and hiding under column with image.
Can you please let me know how to fix this issue. Thx
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello guys! I’m unable to raise support tickets via your ticket system (There has been a critical error on this website.) since almost 2 weeks now and haven’t received any reply on the email I sent instead to your support email. Could you please check?
Hi,
Could you please try to login to our support website on a different browser? We don’t have any issues with ticket creation for other users so that sounds odd.
If you still see issues please send us another message with your issue description using the form here http://bit.ly/2NJoU51 and we’ll get back to you shortly.
Thank you. – Abbas
I get the same error with Firefox and Chrome: https://imgur.com/a/DD3VRR2. Dropping you the message via the contact form now.
Contact form doesn’t work either: https://imgur.com/a/ZrqlnMn
Hi
Please get in touch via out email ID here.
Kindly do describe your issue and we will make checks for it
We look forward to helping you!
Thank you, Shaminder
Hello! I already emailed you to that address ~2 weeks ago because your website wouldn’t let me raise a support ticket, and never heard anything from you. I’ve forwarded you my email again.
Hello @tryallthethings
We will get back to you as soon as possible.
Thanks
-Ammar
Hello! Another week has passed without any reaction from your side. Not even a confirmation that you received my email.
Update: I figured out the issue with your ticket system and raised a support ticket for it (id 419127)
Hello Tryallthethings
We will get back to you soon
I’ve set the totop button to the right but I really want to move the button a view px more right. Because it overlapse the Cookiebar Is this possible?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi on mobile my custom product lay out does not load. https://www.tattoo-spot.nl/product/tattoo-zalf-medisch-vitamine-a-d-4st/
People see a white screen until they scroll. How can I change this?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Sorry Abbas but I already bought the support for the past 2-3 years. Something is wrong could you please help me
I don’t like to pay 40 again for this issue: Hi on mobile my custom product lay out does not load. https://www.tattoo-spot.nl/product/tattoo-zalf-medisch-vitamine-a-d-4st/
People see a white screen until they scroll. How can I change this?
Hello @rodidh
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I moved hosts and now the purchase code states it’s already registered elsewhere. As I have multiple domains and multiple licenses I now don’t know what one was used on this domain. Can you help?
Hi
I do see that you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have tried several website templates within Avada and the fonts are totally different than the demos off the Avada website. I’ve tried different computers and different browsers. Using the inspect tool it looks like the same font. Can you help?
Hi
Please ensure you have set the site to be http or https based on what you see in the browser URL area. Check this by going to WordPress admin panel dashboard → Settings ⇒ General (site and WP URL). If this is not same as the URL of the site in the browser, it will cause a cross origin error which will prevent fonts from loading
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I have imported one of the prebuilt website. However, the fonts are not working correctly. Noticed the font awesome icons are also not showing. Would you be able to give any advise on this?
Hello @orangesquirrel
Can you please try the recommendations mentioned in our document post here in this case => https://bit.ly/3pm9toE
Also, please check for any mixed content or SSL related error that maybe causing an issue with icon or fonts loading and it may require you to install proper SSL on your site or get in touch with your hosting provider.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i’ve been using the theme for years never had any problem, now i am facing a problem, i can no longer install or update core avada plugins, i get the following message (this one if for fusion core) :
” Fusion Core installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it. “
I checked first the permissions and everything seemed alright because i can install and update other plugins without a problem i have only a problems with Avada’s ones.
Also i did what is asked to remove the plugin manually but i get the same message so it must be something else, any ideas ?
Thank you.
Hi,
This’ll be usually due to folder permissions on your installation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will take care of this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I have problems updating Avada to any version after the 7.3.1 because manu apache process and the website become unusable.
715 mysql 20 0 1770048 352636 21988 S 32.9 4.3 1782:31 mysqld
6574 www-data 20 0 647960 151200 109624 R 8.0 1.9 0:02.95 apache2
6358 www-data 20 0 946148 190616 144252 R 7.6 2.3 0:13.56 apache2
6419 www-data 20 0 650156 160240 116472 R 7.6 2.0 0:10.02 apache2
6579 www-data 20 0 648928 155328 112716 R 7.6 1.9 0:03.08 apache2
6674 www-data 20 0 566852 139400 107504 R 7.6 1.7 0:00.51 apache2
6552 www-data 20 0 648196 152428 110452 R 7.3 1.9 0:03.63 apache2
6661 www-data 20 0 641812 144740 109604 R 7.3 1.8 0:00.94 apache2
6432 www-data 20 0 649968 167352 123768 R 7.0 2.0 0:11.86 apache2
6556 www-data 20 0 650292 153172 111276 R 7.0 1.9 0:03.28 apache2
6646 www-data 20 0 641756 143164 109368 R 7.0 1.8 0:00.95 apache2
6417 www-data 20 0 649880 159964 116468 R 6.6 2.0 0:11.98 apache2
6612 www-data 20 0 647900 149700 109624 R 6.6 1.8 0:02.21 apache2
6647 www-data 20 0 647872 151016 109604 S 6.6 1.8 0:01.66 apache2
6677 www-data 20 0 641184 140740 108292 R 6.6 1.7 0:00.50 apache2
6517 www-data 20 0 649084 165296 122588 R 6.3 2.0 0:04.78 apache2
6609 www-data 20 0 648096 151344 109688 S 6.3 1.9 0:02.34 apache2
6673 www-data 20 0 641172 141524 109000 R 6.3 1.7 0:00.54 apache2
6348 www-data 20 0 649988 160668 117176 S 5.6 2.0 0:14.17 apache2
6521 www-data 20 0 947076 191784 144380 R 5.3 2.3 0:05.35 apache2
6636 www-data 20 0 646044 148840 109508 R 4.7 1.8 0:01.28 apache2
6468 www-data 20 0 649596 160340 117036 S 3.3 2.0 0:07.37 apache2
6557 www-data 20 0 701868 182484 130072 R 3.3 2.2 0:02.46 apache2
6649 www-data 20 0 646004 147668 109604 R 3.3 1.8 0:01.37 apache2
6345 www-data 20 0 948452 189228 142780 S 3.0 2.3 0:14.21 apache2
6607 www-data 20 0 647900 150884 109688 R 3.0 1.8 0:02.09 apache2
6687 www-data 20 0 559836 115728 90332 R 2.7 1.4 0:00.08 apache2
6378 www-data 20 0 650564 162012 118268 S 2.0 2.0 0:12.77 apache2
6476 www-data 20 0 649024 157596 116280 R 2.0 1.9 0:06.49 apache2
6667 www-data 20 0 635608 136944 109432 S 1.7 1.7 0:00.40 apache2
6675 www-data 20 0 647716 148540 108196 S 1.7 1.8 0:00.34 apache2
6435 www-data 20 0 654120 162248 116812 S 1.3 2.0 0:08.61 apache2
6676 www-data 20 0 647568 148368 108132 S 1.3 1.8 0:00.34 apache2
6477 www-data 20 0 400160 131568 109680 R 0.3 1.6 0:07.11 apache2
6590 www-data 20 0 647924 151156 109688 S 0.3 1.9 0:02.57 apache2
6645 www-data 20 0 648164 151004 109528 S 0.3 1.8 0:01.35 apache2
6669 www-data 20 0 647876 147936 108324 S 0.3 1.8 0:00.35 apache2Once restored the previous 7.3.1 the website return to a normal use with only one or two apache process. At the moment I can’t update Avada.
How can I solve the problem?
Thanks
Hello @lumierestudio
There should be no issues updating from 7.3.1 to our latest version 7.5 of theme at all, I have checked and it seems you have a valid support with us so can you please open a support ticket and provide further information on this issue including your site WP admin + FTP details so our team can look into this and assist.
Click Here to Get Avada Support
Thanks
-Ammar
