7265 comments found.
Getting an error within various screens in wp-admin, and this is what comes up in Query Monitor
Missing Dependencies thegem_js_composer_js_custom_views digitalmarketingplus.com https://digitalmarketingplus.com/wp-content/themes/thegem/js/thegem-composer-custom-views.js?ver=5.8.1 wpb_js_composer_js_view (missing)My WP-admin is super slow….any thoughts on a fox for this?
Hi, please check mail or contact our support at codexthemes.ticksy.com
hello, how can I translate the custom footer using WPML?
Hi! I’m posting it here as it might be relevant for more users: Thank you for the new option to make rotating headlines. The rotation, however, is very fast. Is there a way to slow it down? I already found out that the javascript is located here, but still don’t know how to slow it down 
/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/animated-heading/assets/js/thegem-heading.js
Thank you!
Hello i have catalog mode shop. I want to show prices only when someone sign up to the site. Sign up need to be approved by the admin. Does the theme offer anything that can help me or can you suggest me anything compatible with the theme?
Hi, sorry for this delay, would you be so kind to contact us via codexthemes.ticksy.com so we can discuss in details your requirements? Thank you
Hi guys. I got a valid licence but i cannot update as it says Purchase code verification failed. I cannot open a ticket because i get a message for renew. Any idea here?
Hi, replied per mail, please check
hello I am facing an issue , when i import dummy data and try to edit something an error occur of 403 forbidden
Hi, please contact us via codexthemes.ticksy.com and provide your URL, thank you
ok
Hi! How do I get the newly included Rocket Premium plugin? Having updated to the new Version 5.2.0 it’s still not listed as a recommended app? Thank you!
Ahhh thank you!!!
hi i need to ask a question before i bye the theme this demo if i need add the shop and make in the demo purchases can i do it ?
Hi, thank you for your request. Yes, sure: you can add shop to any of the demos by just installing WooCommerce plugin. All demos can be extended with all shop features.
Hi,
I just upgraded the Gem theme and it broke my slider. It’s no longer fullscreen/full width in Chrome (however it seems to be in Safari). Have a look at www.foreningenfirst.se.
Please do get back to me.
With regards, Mr. Cross
Hi, would you be so kind to provide your purchase code via our contact form at https://themeforest.net/user/codexthemes so we can check?
This work with WPBAKERY?
Hi, yes, sure. All demos and designs are available both for WPBakery page builder and for Elementor page builder.
Hi
I purchased your theme very long time ago but i didn’t use it. my support license is expired and this is my first time to use the theme and i noticed basic bugs 1- In the order page, you can see the actions stacked without any spaces. the case on both mobile and desktop. please advise how can i solve it 2- the products show an error when i hover on it. 3- in the products page the attributes are showing two times. once as buttons and another as list for the same attribute. i just want to keep the buttons and remove the dropdown list
Please advise how can i reach you or email me m.a.tamawy@gmail.comHi, first of all it seems there is a license violation on your end, please check mail. Second, are you running the latest theme and plugin versions? Please provide more details via mail as it seems you might have the issues because of the third-party plugins or outdated versions.
Can you send me your email? i can’t find any emails from CodexThemes
Hi, please send us a message via our contact form at https://themeforest.net/user/codexthemes
Guys, I am not able to install theme/demo on a subdomain -
It works for stageforkids.com and shop.stageforkids.com but when I tried network.stageforkids.com, it is not working. What is wrong? https://prnt.sc/1xomezm
Hi, please contact us via https://themeforest.net/user/codexthemes and provide your purchase code, we will check. Thank you.
Hi, thank you – sent.
Hi, TheGem is 100% compatible with PHP 8. We have sent an email to you, please check – we need to check your current configuration. Thank you
Hi – thank you – will communicate as per back ticket, thank you very much for getting on it quick.
Hi
I have your theme which is really great. Now I installed WooCommerce. Everything is working fine till the end. After clikcing to checkout there is only blank page.
Checkout page is defined in WooCommerce settings and short code [woocommerce_checkout] is on the page. But blank page is shown.
Cart is working fine.
Can you help me to fix this problem.
Best regards, Miha
I solved it. You have to set Checkout Layout in TheGem Theme Options
Hi Miha, thank you for letting us know
Hello, please have a look at our domain https://www.albannaadvocates.com/ and please tell us that your this product can cover all of our requirements thanks.
Hi, thank you for your request. We have checked your website and we confirm, that TheGem covers all of your requirements.
More facts:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
I cant Activate again my TheGem template, for some reason my site flexwm.com got malware and now it says Purchase code verification failed
Hi, there is a license violation on your end. Please contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
I’d sent a message on the Email CodexThemes box on the right, is that the correct place to do it? I haven’t received anything on my email or contact.
Can somebody help me with this?
Hi, we have replied, please check
Issue on menu mobile version. If I have nested menu in mega menu. example A>B>C (3 nested menu). If B is linked to a hyperlink, even thou I click on the arrow on the mobile menu, it will still go to the hyperlink instead of showing submenu C. How to resolve this issue? Thank you
Hi, please check mail. Please provide the information requested so we can check it on your end, thank you
This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of the theme in order to get a new valid activation key for this installation. In case of any questions please contact our support (E07).
I contact the support form but was unable to create a ticket, this is only for activation issues, for the working of the theme. No extra support is needed, what can I do for activating my theme, not the support.
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code so we can check. Thank you
hi. please help me display a modal/pupup when i click “contact” in the menu
experts told me its in the theme as we had it working in other themes. however, i i i i cannot find in the documentation how to link a modal from the menu. If the header is built in elementor it would have been easy. is there a way to add a widget in the header part where the menu is? thanks.
Hi, please contact our support at codexthemes.ticksy.com so our support team would be able to check it. Thank you.
Hello, on demo import, the MAIN DEMO import is not visible!!, its starts with MAIN SHOP DEMO, ho can I import the content for single pages?
Hi, please select any of this demos https://prnt.sc/1xdomnu and choose “Single page import”
Activation Failed! seems the Item Purchased Code is not valid, why??? Its a brand new bought I did to you 
Hi, it seems you have a firewall blocking requests. Please check mail.
and in your Portal
https://codex-themes.com/thegem/license_manager/
The Purchase code is Invalid, is not even registered
I Managed to Activate the product!! It was an HTTPS redirection issue that does not allowed TheGem to activate, I disable the rules and it activates! Thanks!
Hi, thank you for letting us know
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