23243 comments found.
Hi Porto,
I can’t edit / change the telephone number at the top of my web: https://www.candleart.es/fr/
Any suggestion please ? thanks,
Hello, @Joaquim_,
If you are using Pre-Built Header Type then you have to change/modify it from Porto >> Theme Options >> Header: “Contact Info” as per your requirements.
OR
If you are using Custom Header Builder, then you have to edit it and edit the particular element and change the content as per your requirements.
Regards, P-THEMES.
Hi Porto, In the first option I can’t. From Porto – theme options – header is showing the good movile but in my frond end shows the wrong telephone.
In the second option, can you give me more details about how to entering ?
thanks
Hello, @Joaquim_,
Please go to Porto >> Template Builder >> Header and check if you have made the Header from there, if yes, then you have to edit it and you will find the elements, Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
this is bad brand new license Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
HOPELESS SERVICE I NEED A REFUND I HAVE USED AVADA INSTEAD I CANNOT WAIT (Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.)
Hello, @idlea,
Really sorry for the inconviniance, but that issue occurs when you tried to use the same purchase code multiple times or your server IP calls our internal server multiple times, so in that case we have to find and whitelist the server IP and purchase code, so please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I have not used the same code twice this is a brand new install my ip address is IP Address 185.151.30.178
I have created a ticket but had no reply #13741
Hello, @idlea,
We have found and whitelisted your Ip and replied to your support ticket #13741 as well, please check it and please change your review as well now.
Thanks for your understanding.
Regards, P-THEMES.
Fixed after 24 hours, I understand what causes the issue but I do not have the same problem with other themes.
Sound’s Good!! That your issue is resolved now and Sound’s Good as well that it was not because of our theme…
Hi;
How can I set this on the picture about us page. Is there a page I can do online other than Photoshop?
https://i.hizliresim.com/6kma7m3.JPGHello, @yildiz86,
Sorry to say that but this is not possible, as that has been made using Custom HTML SVG code, so you have to set it with Custom SVG code or in photoshop as per your requirements.
Regards, P-THEMES.
I just want to change the picture. Is there a ready photoshop template for the picture?
Hello, @yildiz86,
No, Sorry to say that but there is no such Photoshop we have, you have to look for any other Photoshop expert.
Regards, P-THEMES.
Can I use this theme for NFT marketplace?
Hello, @joel25h,
First of all, thanks for showing your interest in Porto WordPress 
What do you mean by NFT Marketplace?
Regards, P-THEMES.
Hello
Kindly I need to know if the theme supports WooCommerce version 5.8.0?
Regards
Hello, @tamerhagha,
First of all, thanks for showing your interest in Porto WordPress
Yes. The latest version of the Porto WordPress is fully compatible with WooCommerce version 5.8.0
Regards, P-THEMES.
Thanks for the prompt reply.
You’re Most Welcome!!
Hi The price filter for products does not work. It goes in a loop. How can I solve? Thanks
Hello, @mauinat,
Please read and follow the instructions written in this article: https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/ Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi. I have already read the article in a previous comment. I followed the instructions but nothing has changed
I open a ticket for assistance. Thanks
Hello, @mauinat,
Ok Great, Now please be patience, once your support ticket will be resolved, you will get the reply to your support ticket.
Regards, P-THEMES.
The thumbnail of the Video is Not of same Height n Width, as it is for Images on the Main Product page. Thereby making it very Odd looking.
Should not it is (Video) supposed to have the same dimensions, as it is for Images.
https://i2.paste.pics/ERK3Y.png
URL of page – https://bit.ly/3jZ5Wcv
2. How to place the Video thumbnail at 2nd position on Main Product page.
Because, if I have 3 images and a Video link of any product, then the Video thumbnail shows at 4th position. If I have 4 images and 1 video link, then the Video thumbnail shifts further to 5th position.
And unfortunately, visitor or customer will Not be able to find whether the product has Video or Not, at first instance.
But by showing Video thumbnail at 2nd position (or in Prime visible area), it immediately catches visitor’s attention, and they may click and find more about product, resulting in conversion.
How to place Video thumbnail at 2nd or 3rd position in thumbnail area on Main product page.
Regards
Hello, @ShwetaHAG,
1. You have to set it using Custom height, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-thumbs-slider.owl-carousel .img-thumbnail {
height: 137px !important;
}
2. Sorry to say that but this is not possible, by default the video thumbnail is placed at the very end of the gallery and this is how it works, so this requires Customization, for now, there is no option for it.
Regards, P-THEMES.
1. This custom CSS does not work correctly. As it is Only Hiding the Bottom part of the Video thumbnail forcefully.
Due to which the bottom part is Not visible, as well as the Black Border at bottom is also Not visible (upon hovering mouse)
Please check below screenshot
https://i2.paste.pics/ETLK2.png
Black border on Mouse hover is missing ??
It should actually Crop the thumbnail rather than Hiding part (bottom) of it.
URL of page – https://bit.ly/3jZ5Wcv
2. Technically, the video thumbnail should also be of Same Width and Height, as it is of images, by default. Just wondering, why there is a need to wrote and Add custom CSS.
Should not Video thumbnail display as intended, and as it is for images too,
3. Wish if there could be an option to Display the Video thumbnail at 2nd position (or as per our wish). As most ecommerce sites (major ones), are displaying Video thumbnails at 2nd or custom position.
Infact few themes also, allows to do so
Wish you could come up with some solution or feature in upcoming update
Regards
Hello, @ShwetaHAG,
1. Please also copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
a.porto-video-thumbnail-viewer.popup-youtube img {
height: 135px !important;
}
2. While we currently do not have that feature, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Hi, I have a pre sale question, I would like to know if I can import (Custom Tab 1 Content) by CSV file at the same time with products ? added a customtab1 column somewhere ? thank you
Hello, @Jet0o,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but this is called migration and we have not tested any of the third party plugin with our theme officially for this reason, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi
After we updated the theme for some reason the top categories on the homepage here https://www.petsvillage.uk/ is very wide and reduced the size of the banner, any reason why this has happened.
Thanks Alan
Hello, @aslater,
We updated bootstrap to 5 from 4 through 6.2.0.
Bootstrap 5 updated row and column grid system using flex: 0 0 auto and width instead of flex: 0 0 %; width: % for columns.
If you have any style issues such as column width in the new version, please compile all CSS again using Porto -> Tools -> Compile CSS in the admin.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-migrate-bootstrap-5/
Regards, P-THEMES.
Thanks I tried the compile all CSS but there are no changes, all is still the same.
Hello, @aslater,
We have to debug it on your site, can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
We use a porto carousel on our frontpage to show a gallery with 3 images. Suddenly the next and prev buttons are acting weird, and it is very easy to “break” the carousel by clicking 3-4 times on the next button. It also ignores the first click on next, but it does skip to the next “dot” but does not switch image. Our support expired 3 days ago, but I really hope you could take a look here, since I believe it is a theme bug maybe: https://kontormoeblergo.dk/
Hello, @Drycon,
First of all, the support is not expired only 3 days ago, but your support was expired from 01/05/2021.
And that seems to be the animation issue on your site, please edit the element and remove those animations and check back.
Regards, P-THEMES.
We have two licenses. I removed animation on the carousel element, and it worked! Thank you.
You’re MostWelcome!!!
Hello, I understand that this is not entirely your part, but I really need help. I need to remove the validation of the email, using the code (just like that, and not through plugins), so that even if the user entered a non-email, the process would still go on. I tried
unset($fields['billing']['billing_email']['validate']);, but it didn’t help, maybe you know how it can be implemented? Thank you in advance
Hello, @max_z1,
We are sorry but this is not possible using Theme Options, This requires extra code Customization and we are the support team and this is something beyond our limitations, you have to contact our Customziation team for paid Customization services, or hire third party developer which better meets your requirements.
Regards, P-THEMES.
Hello! sir, https://prnt.sc/1y7csim here “Filter Box” and “price box” are adjust the touch the box. How to spaces between “Filter Box” and “price box” ???
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
aside#porto_woocommerce_price_filter-widget-2 form .fields button.button {
margin-top: 10px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/04/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sir, thank you so so much..
You’re Most Welcome!!
dear support I’ve submitted a ticket #13524, please respond to it at your earliest!
Hello, @magicalminds,
I have just confirmed from the support department and they said that they already replied to your support ticket #13524, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I found the Speed Optimize Wizard, before that I did not know at all that Porto has such a thing. I was pleasantly surprised that the theme already takes care of the site speed itself. However, I do not understand this at all, tell me, please. Optimize WPBakery & Shortcodes, it automatically displays everything that my site does not use and I can select “Toggle All”? Because there are options like “add_to_cart”, and I don’t know what that means in Shortcodes, but of course there is an “add to cart” action in my store. And will this setting break my site at all? And is it possible then, if something happens, to completely roll back the Speed Optimize Wizard Optimize WPBakery & Shortcodes changes as if I hadn’t changed anything? Thanks in advance for your reply!
Hello, @max_z1,
Thanks for your appreciation, Yes, those are the elements of shortcodes that are present in the theme, you can only check those elements shortcodes that you are not using on your site from there and it will work for you and reduce the CSS and JS of those checked elements from your site and yes you can un-check those elements again as well.
https://www.portotheme.com/wordpress/porto/documentation/porto-speed-optimize-wizard/
Regards, P-THEMES.
Is there a quick or reliable way to determine which elements are not being used on the site, or do I have to think over each item manually? There are just a lot of points, and at the same time it’s scary to accidentally disable some important element of the site.
Hello, @max_z1,
I am sorry but you have to check it manually and carefully as well, there is no other automatic way.
Regards, P-THEMES.
Thank you for your previous answers. Can you please tell me, I find many almost identical shortcodes that differ only in the prefix wp/vc or porto, for example product_categories and porto_product_categories. I understand correctly that I can mark and disable product_categories from WordPress/Woocommerce, because it is already replaced by porto_product_categories, or am I wrong and it works somehow differently? Thank you in advance.
Hello, @max_z1,
Yes, you are right, if you mark “product_categories” then it will remove the Wp/woo element functionality from your site but you can use the “porto_product_categories” element at the same time with almost the same functionality.
Regards, P-THEMES.
There seems one Bug in the theme.
When product receives any Review and is Approved, then, the Product tabs on that same Product page of the site becomes Invisible. Those appears as if they are loading, but Never shows up.
https://i2.paste.pics/EM3PI.png
https://i2.paste.pics/EM3W1.png
Side Note: This Bug is for other visitors (guest) who visits our Site and view the Same product that already received Review.
However, If we Unapproved that Review of that same particular Product, then the Product tabs are Visible again, for guest Visitors too.
But, as Reviews needs to be present and we have to keep them enabled, this issue needs attention, for solution.
Live URL of the product page, which has got Review and is approved. And for which, the product tabs are Not visible, if we view the page as guest visitor
https://bit.ly/2ZFU2gq
Can you please check into the issue and help to resolve this bug.
PS: The only time and possibility, the product tabs on same Product page are visible, is to the user who actually left the Review and is Logged-in too, and then viewing the same product page.
What could be causing this issue. Please suggest and Resolve
Regards
Just thought to mention, that the Woo tabs or Product tabs are visible for ALL other products that did Not received any Review so far. Even Guest users or visitors can see the Product page properly with Product tabs of products with NO review.
Like, this one-
https://bit.ly/2ZSz3qV
The only thing is that the Guest visitors (or logged-out users) will not be able to see the Product tabs (Woo tabs) only for those products which have received Reviews.
Similarly sidebar will also be Invisible (if any product has got).
Like this product (sidebar is also not visible in this, as it received Review)-
https://bit.ly/2ZDCKjU
Regards
Hello, @ShwetaHAG,
Please go to Porto >> Theme Options >> General and turn OFF the “SKELETON MODE” from there, save changes and check back your site after removing the browser cache: https://postimg.cc/PLjKn2Yz
Regards, P-THEMES.
Hi guys – bought another licence of the theme to use on another site – we like it.
Question – how can we turn on the main TITLE area – that block that usually sits under the main menu and before the main content – you know where you can make the coloured and it will contain both the Page title as well as the breadcrumbs?
Currently we can only see the breadcrumbs – so Category pages in the shop or normal information pages, the Page Title itself it not shown unless you put it in manually somewhere.
So essentially want a Title area to be shown. Cannot figure out how to turn it on and configure.
Thanks
Hello, @garydee77,
I am sorry but I didn’t get your point, can you please explain it more clearly, if possible with some sort of screenshots for my better understanding?
Regards, P-THEMES.
ah literally just worked it out – no I see you admin all this through the breadcrumbs area – had to change the breadcrumbs layout first, then choose to show the Title, then change the colour from not white – then it showed. So yes the breadcrumbs area is essentially the Title area.
Essentially I was missing a H1 title from pages which was concerning – this is where it shows via the page name etc.
Thanks guys
Sound’s Good!!! that you achieved what you needs
we are not getting auto updates on this theme, when contacted the envato support they asked us to contact you. Since the license was bought by the developer who did this site, i cant login to envato and see the full license. I have the partial code in the wordpress backend. How do we get this resolved as the envato team has asked us to contact you. And the support page requests full license. why is it so complicated.
Hello, @cicorpfze,
I am sorry but without license verification, I am not able to help you, and for that you have to contact your old developer and ask for the PDF file of the license OR you have to purchase the new one.
Regards, P-THEMES.
how do i hide a particular element or block from showing on mobile
i want my SIDEBAR and NEWSLETTER POPUP in shop demo 1 to display only on desktop, i tried doing that with {elementor hide} but it didnt work, what should i do?
2. which page builder works well with shop demo 1, Elementor or Wpbakery?
Hello, @emmawizzy801,
1. No, Page builder will allow you to show the popup on desktop only, it does not have such option, if you want to remove it on mobile then you have to using Custom CSS and Media Queries, If you need help with CSS, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
2. Both are very mature page builders and both have their own functionalities and options, so you can go with anyone which better meets your requirements.
Regards, P-THEMES.
HI
my site is not working properly due to theme issue it’s been two days since i open a request on your site (id 13222) and no one replied on that request.
is this kind of support you’re offering ?
Hello, @mfali728,
I have just confirmed from the support department and they said that they already replied to your support ticket #13222, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
We are planning to buy about 3 licenses, initially.
We take a look, at few themes including yours on the Marketplace.
We Liked Porto too. It is interesting.
However, there are 3 major things that we are getting bit worried about, while purchasing. Can you please clarify.
1. Every other theme using H1 header for Product Title. Like below –
https://pasteboard.co/DzoT2qWXvjj0.png
https://pasteboard.co/JScGUoUxqP9N.png
https://pasteboard.co/AcPeE0eBiKAb.png
But, In your case, I found it as H2 tag for Product Title.
https://pasteboard.co/m2AXsOtoEFeN.png
I think this is not a good sign, in terms of SEO.
Can you please update it to appear it as H1 directly for Product Title.
2 Although your theme is responsive. But, I found one thing. If we shrink the width of browser window on desktop to see mobile like view, then the Top Banner image did not behaves completely responsive.
Say, the Text that is Over the Banner images Overlaps the Banner image in your case. However, with few others, the Text and other content Wraps at bottom of the image, making it fully responsive and readable.
Please check below
For this theme in Full view – https://pasteboard.co/XNKMpeykbG6o.png
The text wraps below image – https://pasteboard.co/xztNZi5qQfve.png
In yours, text overlaps the image and visitors won’t get Clear Idea of what is written, specially when color of text and image being same.
https://pasteboard.co/GhXRaXQqm5rZ.png
This one completely hides the images, as they are Out-of-Frame
https://pasteboard.co/N5w6Lofq5ZVR.png
Actual one is – https://pasteboard.co/FgBSAlPggZGe.png
Image not visible – https://pasteboard.co/4cjMiqr4rNkI.png
Is that what, that can be resolved. And you will update this in upcoming update.
Please share your views
Looking forward
Regards
3. The names of sidebar menu on mobile does not appear that spacious and not having bigger font, as how they appear in others, bit spacious. Like below-
https://pasteboard.co/6xh8AbT2Sibs.png
https://pasteboard.co/YBVv292h7lvs.png
Porto – https://pasteboard.co/y9kS9wNjxXU5.png
Can we increase the font size, letter spacing, and width or space in between the menu names on mobile view, in your theme
Is this available inside Theme Dashboard settings, or will we have to accomplish via Custom CSS only.
Please let me know.
Regards
Hello, @Anish_techsite,
Thanks for showing your interest in Porto WordPress
1. First of all, we have the h1 tag as product title on a single product page. But it is not visible. So there will be no problem in SEO.
But if you want to change the title to the H1 tag, it is very easy to customize, we will help you.
2. We have made those banners using Porto elements and you can easily set different banners for Mobile and Desktop versions with different images and content using the Column option, you just simply have to hide the Column on Mobile and show it on Desktop and vice versa. OR If you want the same banner on mobile then we can easily set those as well using Custom CSS and element options…
3. We have to accomplish it using Custom CSS.
Regards, P-THEMES.
