182 comments found.
Hello! We have come to a problem, which we see here mentioned on several comments.
Possible checking ticket #3024791?
Thanks a lot!
Hi,
The support agents have already helped you with the demo importer, please take a look at your ticket.
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems you are missing my ticket #2993362. Can you please look into it? Thank you.
Hi,
The support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi, the theme doen´t work . I bought one year ago and I have to restart with this website, but elementor plugin doesnt work. Thank you
If the problem is the elementor version could you send a link with the old version please? while you find a solution, thank you
Hi,
We’re sorry for the late reply, we were not working at the weekend.
Can you please reach us via the contact form in our profile, we can help you from there.
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.2.9 Neuron Core Plugin 1.2.7
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
Feel free to ask for anything you need.
Kind Regards
Yes all is update and I cannot use elementor for edit my website
Hi,
We’ve just responded to the email that you’ve sent, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi Guys I just installed everything and it’s loading Elementor
Console: Failed to load resource: the server responded with a status of 500 () admin-ajax.php:
Hi,
The support agents have already responded to your ticket, so please check it.
Feel free to ask for anything you need.
Kind Regards
All the steps to follow were carried out and it is still the same
Hi,
We’ve already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi, after last updates neutron core plugin and elementor have some problems if i do not deactivate neutron core, elementor widget area do not load
is there any solution thanks best regards
Hi,
We’re so sorry for the late reply, we were not working at the weekend.
Can you please reach us via the contact form in our profile, we can help you from there as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
any solution? or advice
Hi,
We’re so sorry that the update took this long to be released, but we’re happy to announce that now it’s finally out.
So please make sure that you’re running the latest Arkhitekton theme and Neuron Core plugin version.
Arkhitekton Theme Version 1.3.0 Neuron Core Version 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Is there compatibility with Elementor 3.6.1?
Hi,
I suggest you keep version 3.5 of the Elementor and don’t update it to the latest version, as we’re currently working on making the theme compatible to it.
Feel free to ask for anything you need.
Kind Regards
Thank you very much, I’m waiting for that update.
Hi,
Sorry for the late reply, we were not working at the weekend.
I’ll let you know for anything.
Feel free to ask for anything you need.
Kind Regards
After almost 15 days, what forecast do you have for compatibility with Elementor 3.6.2? Thanks for your reply
Is it possible that there is already support for the new version of Elementor? Why don’t they answer?
(Already 1 Month) Stopped on version 3.5.6 of Elementor and Elementor is already on version 3.6.5. Can you confirm if the latest version of Elementor is already compatible with your theme? Your topic has not been updated since August 2021 Thank you for your attention.
Hi,
We’re so sorry that the update took this long to be released, but we’re happy to announce that now it’s finally out.
So please make sure that you’re running the latest Arkhitekton theme and Neuron Core plugin version.
Arkhitekton Theme Version 1.3.0 Neuron Core Version 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hello, I find my website with errors today, I didn’t do any changes for a week. Please let me know what can I do?
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/sveshten/www/www/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php:429 Stack trace: #0 /home/sveshten/www/www/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): NeuronElementor\Widgets\NeuronCountdown->_register_controls() #1 /home/sveshten/www/www/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/sveshten/www/www/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/sveshten/www/www/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/sveshten/www/www/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls() #5 /home/sveshten/www/www/wp-content/plugins/elementor/core/files/css/global-css.php(66): Elementor\Core\Files\CSS\Global_CSS->render_schemes_and_globals_css() #6 in /home/sveshten/www/www/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/countdown.php on line 429
Hi,
We’re so sorry for the late reply, we were not working at the weekend.
Can you please reach us via the contact form in our profile, we can help you from there as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
hello when i try to import i got message – [ERROR] Failed to import ” One Click Demo Import – log_file_2019-04-10__12-53-07 ” (Media)
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The support agents have already responded to your ticket, so please check it.
Feel free to ask for anything you need. Kind Regards
Hello, how to enable the tooltip effect you have over portfolio’s page thumbnails please?
Hi,
Please go to the Post element > Layout Model and set it to “Meta Tooltip”.
Feel free to ask for anything you need.
Kind Regards
Hi, is there an update to make it compatible with wordpress 5.9?
Hi,
The theme is fully compatible with WordPress 5.9, so you can freely update WordPress to the latest version, if you’re not running the latest version of the theme, you can update it directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Arkhitekton Theme Version 1.2.9 Neuron Core Plugin 1.2.8
Feel free to ask for anything you need.
Kind Regards
Hi, I have a pre sale question, is it possible to have icones associated with each project category so that on this page https://neuronthemes.com/arkhitekton/projects-page/projects-boxed/projects-boxed-grid/ it show´s the project name and the icon of the category (instead on the category name)? And also is it possible to have just 2 columns?
Hi,
1) There’s not an option that will allow you to do that, but you can ask for help at our support system, and our support agents will help you with that.
2) Yes, of course, you can choose between 1 to 6 columns on portfolio layout.
Feel free to ask for anything you need.
Kind Regards
Hello,
I think your theme has some major bugs. Regards.
Se ha producido un error del tipo E_ERROR en la línea 302 del archivo /home/XXXXXXXXXXXXXXX/public_html/wp-content/themes/arkhitekton/functions.php. Mensaje de error: Uncaught Error: Call to undefined function get_field() in /home/XXXXXXXXXXXXXXXXX/public_html/wp-content/themes/arkhitekton/functions.php:302 Stack trace: #0 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-includes/class-wp-hook.php(303): arkhitekton_mega_menu_class(Array, Object(stdClass)) #1 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #2 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-includes/nav-menu-template.php(226): apply_filters(‘wp_nav_menu_obj…’, Array, Object(stdClass)) #3 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-content/plugins/neuron-core-arkhitekton/includes/widgets/site/nav-menu.php(1014): wp_nav_menu(Object(stdClass)) #4 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2154): NeuronElementor\Widgets\NeuronNavMenu->render() #5 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(581): Elementor\Controls_Stack->render_by_mode() #6 /home/XXXXXXXXXXXXXXXXXXX/public_html/wp-content/plugins/elementor/inc
Hi,
Please make sure that you’ve installed the “Advanced Custom Fields” plugin, which is a required plugin by the theme, you can find it by going to Appearance > Install Plugins, or you can install it from the following link.
- https://wordpress.org/plugins/advanced-custom-fields/
Feel free to ask for anything you need
Kind Regards
Hi! Your theme has filters on portfolio or woocommerce (like: color, size, etc.)?
Hi,
Yes, of course, you can create variable products with our theme, I’ve attached a screenshot of how the default style of variable products will look like.
But, if you want to customize it, you can ask for help at our support system, and the support agents will help you with that.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
thank you!
Thank you but we are looking for a “filter menu” in the principal page (so you can look for products with these filters, for eg “only blue clothes”).
Hi,
On the shop page, you can display the filters based on categories/tags, then when you click on a category on the filtres, only the products of that category/tag will be shown.
- https://neuronthemes.com/arkhitekton/shop/shop-wide/shop-wide-grid/
Or you can display your categories/tags on the shop sidebar, so if you click on any category/tag, it will send you to a page that displays only the products of that category.
- https://neuronthemes.com/arkhitekton/shop/shop-wide/shop-wide-archive/
Feel free to ask for anything you need.
.
Kind Regards
Hi could we buy the images?
Hi,
We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author’s permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.
Themes that contain the ‘Free images Included’ badge in the preview contain images that are allowed to be used by you without the permission of the author.
Feel free to ask for anything you need.
Kind Regards
Thanks, I would like that you add the image in my site that is under development:
https://www.habiter.it/wp/My email is webmaster@iidm.it please write me there and I will give you an account. Thanks.
Hi,
We’ve just contacted you by e-mail, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
error when importing data: [ERROR] Failed to import ” One Click Demo Import – log_file_2019-04-10__12-53-07 ” (Media) plz help tks
it’s been 2 days, and i got no help from you
Hi,
I am very sorry for the late reply, we were not working on the weekend.
The support agents have already responded to your ticket, so please check it.
Feel free to ask for anything you need.
Kind Regards
Hi there, I bought the theme. I installed it and now I am in the process of importing the demo. But they do not indicate which of all the demos will be installed.
I require the Design Agency. I looked in the documentation and it does not indicate something about it.
Thank you !
Hi,
Our support agents have already responded to your ticket in our support system.
Feel free to ask for anything you need.
Kind Regards
Failed import ! It is very uncomfortable that the complete installation process, and demo import is not well documented. Pause the process a lot. please your help !!
Before importing the demo, it asks you to install the plugins. I did it. The button said import. But when installing them, “IMPORT FAILED / CONTENT./ File DEMO IMPORTER”.
I return and there is an option that says: All required/recommended plugins are already installed. You can import your demo content. So the error was REALLY from the plugins, or from the demo?
I have not tried to import again, because I do not want to cover one problem with another.
I made a ticket, please consider this, to fix it well, to avoid future problems in my Theme.
Hi,
Our support agents have already helped you to import the demo data, please check the ticket that you’ve created at our support system.
Feel free to ask for anything you need.
Kind Regards
I appreciate your quick reply. Thank you very much !
But the import went wrong. They only installed the blog, not the requested demo. Is it possible to escalate this ticket to a supervisor? Thanks.
Hi,
We’re so sorry for the misunderstanding, the support team has just imported the requested demo, so please check the ticket now.
Feel free to ask for anything you need.
Kind Regards
Please your attention, tomorrow will be 6 days and I still do not have the correct import of the demo. Thank you.
Hi,
The support team has just re-imported the demo data with images includede for you, please check the ticket now.
Feel free to ask for anything you need.
Kind Regards
Thank you, but 8 days in running and I can not start working, because the import of the demo continues to have missing elements and I do not know if another total import may be required. I just want to know, to start working, while they resolve that situation. Thanks !
Hi,
You just had to upload your logo on the header template and select which menu to display on the header template, so I don’t think these were issues while importing, as you had to insert your logo by yourself.
The support team has already responded to your ticket, so please check it now.
Feel free to ask for anything you need.
Kind Regards
Hi, do you have some psd / figma for your template ?
Hi ArdiA,
We’ve already responded to your ticket at our support system about this.
Feel free to ask for anything you need
Kind Regards
Hi author, is it possible to have fixed header on home page too ? I couldn’t find the option. Thanks
Hi,
Can you please reach us at our support system, we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, I have the same problem as gphousing. I’m new with Arkhitekton(just purchased today),and I do not see any templates or ready made pages (like Design Agency, Furniture Shop, Arhiteture Studio, Project Showcase, Projects Metro and etc) after installing the Arkhitekton theme in wordpress. Am I doing something wrong here??? Do I have to build everything from scratch? Please HELP!!!
Hi,
First of all, you need to be sure that you’ve installed and activated all the plugins that are required by the theme, you can find them by going to Appearance > Install Plugins.
After you activate the required plugins, you can go to Appearance > Install plugins and install also the One Click Demo Importer plugin, then go to Appearance > Import Demo Data and import the Arkhitekton demo.
If you need further help, please reach us at our support system, because we use comments more for pre-sale questions.
- https://neuronthemes.ticksy.com/tickets/
Feel free to ask for anything you need.
Kind Regards
Is there a way to change the Project Post permalink to category / postname / instead of projects / postname / ? Note: the Category Name not the word “category”
Hi,
To show WordPress permalinks as category/subcategory/post go to Settings > Permalinks.
Choose ‘Custom Structure‘ and add
/%category%/%postname%/to the field.
Now if you add one category and one subcategory, WordPress will show both of them in the permalink.
Feel free to ask for anything you need.
Kind Regards
You can also take a look at the following article on how to set up the permalinks on WordPress.
Yes, I know about WP permalink setting. I am wanting to use same category setting for the custom post type ‘Portfolio’ which uses just the permalink ‘projects’ or what ever word you set it to in the Customizer but I would like it to be the /category/postname/ not just /projects/postname/
Hi,
That’s how the permalinks are set for the custom post types on WordPress, but you can change them via the following plugin.
- https://wordpress.org/plugins/custom-post-type-permalinks/
Feel free to ask for anything you need.
Kind Regards
