1254 comments found.
Hi there. I am wondering if we are able to white label the theme builder if we were to build it for our client?
Hi,
Yes, our theme has White Label ability, you can set your brand instead of Xtra.
Regards
very good to go. please always update the theme. it will help you get more sales.
Hi,
Thank you so much 
Regards
hello, I want to change the font style here. how can I do it?
https://www.hizliresim.com/7xtj1i5Hi,
This is a about widget and you can find it in Appearance > Widgets > Footer 1 > About Widget > Social Title stylekit.
Our demos have Edit Guide and you can find how to edit each demo in our Documentation > Edit Guides
https://xtratheme.com/docs/demos-edit-guide/Regards
After I updated theme on one website today, menus and widgets disappeared and I got to set locations again. I need to update few websites more and I need to know if this will happen to all of them?
Hi,
We do not have any report like yours, please send your request via our support page and provide us your website login credentials for further investigation in this case.
Regards
Hi, in WPBakery I give a row a specific row ID and put it in the menu. Clicking on it, the upper part of the row disappears under the header. How to fix this? Thanks, Janneke
hi there, i have bn asking some help in support, and untill your respond i have sort the problems by myself. i have paid extra to get fll year support but seems like untill your responding it my 12months support will expire. i have setted in widget as a sider bar, then i have activated that sidebar in my shop page. nothing appears on the left side of the shop page. i have check everywhere that if i made a mistake, but couldnt find it. maybe i have made a mistake so i wanted your help in paid support area. if there is an area to find these things, it wud b much more easier and faster to sort the problem that i faced instead of waitin your responds.
Hi,
All your tickets are answered by our support team, sorry for the late reply, we are experiencing a large number of tickets as we are in popular items and it caused this delay in our support.
Regards
Hi
Just updated to 4.4.0 and it looks the fonts set in Theme editor do not appear to be loaded on the frontend. Please check.
I’m getting an error in console: Refused to apply style from ‘https://fonts.googleapis.com/css?family=' because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled.
Also, it looks that importing a new Factory demo for Elementor does not work yet – it says: “Error: File factory-2.zip does not exists …”
Thanx for a quick fix, as Google fonts are working now (4.4.1). Please check also about Demo Import Factory 2 for Elementor.
Hi,
We found the issue and fixed it, you can now import the Elementor version of “Factory 2”
Regards
Great. All works. Thanks!
You are welcome 
GET https://fonts.googleapis.com/css?family=%22Lato%22 net::ERR_ABORTED 400 - jquery.min.js?ver=3.6.0:2
Same with any Google Font I try either directly from style kit or preselecting them in customizer. Hope it gets fixed soon.
Hi,
We’re fixed this issue on version 4.4.0 and will be released in a couple of hours, you will receive an update notification if you check the notification option on the downloads page.
Regards
h1, h2, h3, h4, h5, h6 {
font-family: '"Exo 2"';
}
I’ll test once updated and report back to you. Thanks
Hi again,
Now you can update your theme to version 4.4.0 Let us know if you have any issue.
Regards
How do I make it shown desktop version on smartphone? Thanks
Hello is it possible to connect its login and register pages with social login such as continue with google or facebook?
Hi,
We do not have this feature included in our theme but you can use an specific plugin for it.
Regards
Hi, I saw you fixed the “infinite scroll” and “load more” pagination not working. However, I still don’t have the filters in the settings of the “Posts Grid” widget. There is no “filters” tab as described in your documentation. Is it possible to do something? Meanwhile, I bought a second license.
Hi,
Our Elementor widgets are in beta phase and we are working to make them more efficient and functional, we will add this feature to Posts Grid widget in our next update.
Regards
Hello, looks nice… what is the normal prices?
Hi,
Thank you, regular price is $59
Regards
Hi, pre-sale questions, is then demo Advisor also available in WPBakery (clicking on it shows me the demo in Elementor)? And why is this theme so cheap at the moment? Thanks, Janneke
Hi,
Yes, all demos are available in WPBakery too and only our previews are based on Elementor because they are the same in both page builders.
We are on sale now because we believe our theme is very powerful and we want more users can use our theme.
Regards
Thanks, I will buy the theme!
You are welcome 
Hi, is this theme WCAG compliant?
Hi,
We do not have any incompatibility report from our users yet, we will check it for more sure in our next update and if there is any issue we will fix it.
Regards
Hello when i important Arabic,its become as English ! even i am sing on RTL
Hi,
Did you select the “RTL version?” when you imported the demo content?
If yes, please provide us your demo name, so we will check it and let you know.
Regards
Yes,I did all of them have same problem, they did not bring Arabic content
No one answer my ticket ! for more than 48 hour!
Hi,
We’ve checked your website and found that you are using a nulled version of our theme and plugin, please download the original theme from ThemeForest and install it, and then activate your theme with your purchase code.
Please make sure that you re-install the “Codevz Plus” plugin from our repository.
Regards
You can see behind my user name :al3raqy1 Purchased Supported !!! why am gana use Nulled version !
your sever have problem…”Error!
Error: File building.zip does not exists”
No one answer me!
Hi,
Please follow your issue via your ticket on our support page.
Regards
Is the demo site down? Getting “xtratheme.com’s server IP address could not be found.” Where can I get the importing data from for the new purchase?
Hi,
Our server was on maintenance and now is live, please try again.
Regards
Hello, I have recently installed your theme and imported the Corporate template with Elementor. However, I notice problems with filters and pagination with the Posts Grid widget. The “infinite scroll” and “load more” pagination do not work (infinite run) and generate a jquery error in the page like this: Uncaught TypeError: dat is undefined grid https: / ** / wp-content / plugins / codevz-plus / wpbakery / assets / js / gallery.js? ver = 4.3.8: 254 Regarding filters, in the “Posts Grid” settings I don’t find any “filters” tab and I noticed that they are not even present in your demos with Elementor. How to fix it?
Hi,
We have fixed this issue and will update our theme next week, if you need the updated file you can send your request via our support page and get the updated file earlier.
https://codevz.ticksy.comRegards
Hello. I installed the WPML plugin. Unfortunately, WPML does not recognize the XTRA theme elements from Elementor. Only the elements that I created directly from Elementor. What can that be?
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
Is it possible to build a second sticky menu under the first menu. Like https://originalhub.liquid-themes.com/ Thanks
Hi,
This is not a header and just a sticky element that stick to header, we do not have this element now but we will add it to our features list for future updates.
Regards