26708 comments found.
Hello, i bought this theme but i didn’t know that if i uninstall wordpress i couldn’t use the same purchase code on the same site, there is anyway to solve this without buying another license?
Hi there,
Thank you for reaching us!
You should deregister your purchase code from your old domain. You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com for example), and in the error message correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, if I go to my Bridge Dashboard in my Wordpress, it brings me to a page asking me to input my e-mail and Purchase code to register the site. Where would I find the Purchase Code? I don’t have any documentation of it and I’ve tried to look through different licensing files and couldn’t find anything related to me specifically.
Hi there,
Thank you for reaching us!
When you purchase a theme on Envato, you also receive a Purchase Code with the theme. Please check this article – Where Is My Purchase Code?.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I purchased Bridge and tried to submit a ticket but couldn’t find the theme even if it’s registered. question: how can i set anchor ID using bridge with elementor? ‘novelist’ homepage has anchor ID already set but i can’t find and change them. I thank you in advance. best - civico31 staff
Hi there,
For theme to be listed in supported items it is necessary to submit a ticket first for this theme. To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Qode) and then theme. Our support agents will gladly help you to set up your website within our theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I manage this theme for many sites, and I’m buying multiple licenses. I’m an agency, because of this I’m going to manage around 20-30 licenses in two different accounts.
I need a more efficient way to manage licenses, I have many downloads and I don’t understand which purchase code is related to which site.
Is there a platform where I can see the licenses and relate them to specific site? Because in ThemeForest I have all the downloads and it’s very confusing. Do you also provide some kind of packages for agencies for 30-40 licenses?
Thanks
Hi there,
Thank you for choosing our theme!
Unfortunately such platform is not available, however you can always contact us through this email, include your purchase codes in the email, and we will check. You can also contact us through that email regarding any license enquiries.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, thanks. I hope you can valuate a solution in the future because as you can understand if I have 20-30 licences it’s a mess to understand which license is connected to which site. Anyway, thanks I will do as suggested.
Thank you for your suggestion. We will forward this to our dev theme to be considered.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help regarding any theme related question.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello..i use folio theme..how to input link for my social media on the home page?
i use contact form 7 for my contact, i recieve when i test it but did’t show my messege on my email..how to fix it?
thanks
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode team, we tried submitting a ticket regarding this, but the ticket system requires a purchase code and the site is a client site. They have the Bridge theme purchased through Theme Forest, but do not have the purchase code available for us.
We’re getting the following deprecation errors on the client’s site:
2020-11-06 23:00:41 jQuery.fn.load() is deprecated Theme: Bridge 2020-11-06 23:00:41 jQuery.fn.load() is deprecated Theme: Bridge 2020-11-09 18:01:30 jQuery.fn.load() is deprecated Theme: Bridge
Is this something the Qode team will be fixing in an upcoming release of the Bridge theme?
Hi there,
Thank you for reaching us!
We couldn’t reproduce this on our local installation.
Please check if you are running the latest theme version (see change log). If you need to update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, there is an issue with my Bridge website. When my customers scroll, just one movement/scroll, the website scrolls quite a lot – about a third of the page. How can I set it to only scroll a little bit and not a lot?
Website is keyland.co.nz and you can see it here: https://youtu.be/ZhNkI44STEkThanks
Hi there,
Thank you for reaching us!
We’ve found that you are running the latest theme version but your Bridge Core plugin is not up to date – please navigate to Appearance -> Install Plugins, hit ‘Update’ under the Bridge Core and wait a bit. You can check the latest version of theme and bundled plugins in change log.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks. I have updated the plugin but that doesn’t fix the issue. What else can I do?
Hi,
In case that you have “Smooth Scroll” option enabled in Qode Options > General please try disabling it (see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
why is the logo blurry what ever the case, setting, uploads and css, whatever i do the logo remains blurry
Hi there,
Thank you for reaching us!
Please check the documentation regarding logo in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I need to get version 24.6, is it possible to assist me? I have purchase code, but it’s expired when I try to submit a ticket here https://qodeinteractive.com/submit-a-request/
Hi there,
Thank you for reaching us!
You can check latest theme version in the change log. To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
When you purchase any of our themes you get 6 months free support period and after it expires you can always extend your support. Please check this article – General Info On Support Expiration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply! I already have the latest version, but I need exact version 24.6. Could you please specify if I can contact you with purchase code to get it?
Hi,
Only the latest version can be downloaded from ThemeForest. Unfortunately older theme versions are not available.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys Quick one : with the 28.5 update, where have translation files gone ? As usual, I’ve uploaded my Mo/Po files in the Bridge > languages repository, but WP behaves like no translation was in the system. It was working fine till 28.4 Thx
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. When uploading the theme on the server the website goes into critical mode even when I rename the plugin folder. It is a completely new website. Can you please help?
Hi there,
Thank you for reaching us!
To install theme please follow instructions from this article – How To Install The Bridge Theme On Your WordPress Website.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. I now could install it but after activating the Bridge core plugin there is no Qode options panel. Where can i find it?
Hello,
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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How do I download the latest updated version of this theme? When I went to my downloads the older version is getting downloaded ?
Hi there,
Thank you for reaching us!
You can check the latest theme version in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
In portfolio gallery, how to hide an image tittle? When you focus on image on portfolio image name is showing (from media image – title (“post_title” in db “wp_posts” table). I don’t want to display name image in “Portfolio gallery”.
Hi there,
Thank you for reaching us!
Please submit a ticket at our Help Center, include url of the page with portfolio gallery (it would also be helpful if you could attach screenshots of titles in the ticket), and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I need to unregister the Bridge theme of a website that I do not have access to, could you help me. Thanks.
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com for example), and in the error message correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks Qode team for the information, I have already deregister the template correctly.
You’re welcome.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When activating this theme, it informs that this purchase code has already been activated on another site. I didn’t do deactivation on the old one and the site no longer exists. How to use the theme? Thanks
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com for example), and in the error message correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have activated the license. But in wp admin area i am still seeing following message:
Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
How can we get rid of this message in wp admin area?
Hi there,
Thank you for reaching us!
Please navigate to Appearance > Install Plugins and check if you’ve also updated Bridge Core plugin. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I wasted hours because the code could not be verified. You know there are authentication issues, but why can’t you fix them properly?
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-ProcessLook at this page. Only 5 out of 147 are satisfied.
Hi there,
Thank you for reaching us!
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am just about to purchase this theme but before this have one question to ask:
Currently, WooCommerce has 5.8.0 as the latest and stable version. But your theme support WooCommerce 4.3.x
So what about the compatibility with the latest WooCommerce version?
Please advise.
Thanks
Hi there,
Thank you for taking interest in or theme!
The theme is compatible with latest WooCommerce version.
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The purchased me was certified by test serverr. It is not officially available. Please cancel the certification. I hope to use it for official server. It is not currently in use.
clocl.cafe24.com
hello…?
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com for example), and in the error message correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am getting a message that my license is already being used by another domain, but I cannot figure out what that one is (so I can deactivate it)
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center
If you are unsure about the domain, you can enter any url (like google.com for example), and in the error message correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
