26708 comments found.
Form fields have no styles I have to code this as well, even free themes have styled form fields or options. I you charge and still have to code the theme it’s unfinished this theme or what?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hello, the theme is super slow.
- Gtmetrix with Bridge theme installed: https://gtmetrix.com/reports/copyneves.com.br/zb9PUwZo/
- Gtmetrix with Betheme installed: https://gtmetrix.com/reports/copyneves.com.br/OsnRDzNw/
- Gtmetrix with just Wordpress instalation: https://gtmetrix.com/reports/copyneves.com.br/1i79fdWR/.
How to fix this issue?
Hi there,
We do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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My website (https://copyneves.com.br/) using Bridge is very slow. Any directions?
Hi there,
We do have a devoted theme that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Great theme! Long time user. We are looking at some of your newer demos (Art Museum and others) and wondering about the three images below the slider on the home page. Are they QODE elements or are they Elementor Pro elements?
Hi there,
Thank you for taking an interest! This is our banner widget which you can use and add to any of your pages. Our theme is compatible with the free version of Elementor which is more than enough to achieve anything that you see on our website.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks so much! Y’all are always helpful. What is the secret to adjusting font settings in this widget? Is there a good source to read up on these type of adjustments.
All the best!
Hi there,
Since this is a h2 heading added, they will have the values of the Font options that are set within our Qode Options.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello, I’m having a problem with Contact form 7 on mobile. I can’t click on any field anymore so I can’t fill in the form. It’s an issue with WP Bakery Page builder (when I turn that plugin off the form does work). Link: https://yipboutique.nl/contact
Is this a known problem and can you please help me with fixing this issue?
Thanks in advance!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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“Code is already registered for other domain” I don’t know why now I get this error, before I could install the theme on any domain. How do I fix it?
Hello,
Thank you for reaching us!
It is necessary to deregister the theme before uninstalling – see this article for more info:
How To Register And Activate Themes
Also, please note that you can deregister theme via Help Center as well.
If you need additional help with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will take a closer look.
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Using LearnPress plugin with Bridge Theme – how can I remove the header? I searched here about removing the header and read that you should set the template to “Landing Page” – I can’t even get that template…?
I also just paid to get extra support but my account states that the licence is expired…
Hello,
Thank you for reaching us!
You can change the page template to Landing page to disable header here.
Also, please try to submit a ticket to our Help Center once again, and let us know if you had any issues.
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Good evening I bought your theme. So nice! I have installed the demao ‘real estate’ but I have the pages full of this code that I show in the picture. How can I do?
PS: I have installed all the necessary plugins
https://we.tl/t-JTRti0z2aOHello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, I require assistance to deregister a site that was used as demo and had been activated. Thanks
Hello,
Thank you for reaching us!
You should know that you can deregister the theme via Help Center.
If you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I have emailed helpcenter@qodeinteractive.com with the purchase code to deregister the site as I no longer have access to that demo site. Thanks
Hi there,
Thanks for letting us know. Please note that the usual response time on Help Center is around 24 hours, however, you can try to deregister theme via Help Center.
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Hi, please on my website drseffen.com comparaison elementor before and after doesn’t work ? thanks
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, I have a title image set up in Qode Options – Title and it appears on my shop page. Why does it not appear on this category page? Thanks. https://staging4.lakelandsteel.co.nz/product-category/safety-solutions/
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, my purchase code is linked to an old website – I no longer know what one or where. I want to use the theme on my new one but there’s no options to unregister any other websites using it. Can you unregister the purchase code from other sites so I can use it on the new site only?
I can’t submit a support ticket on your site because my support has expired – but I don’t actually need support, it’s a genuine issue of wanting to register the theme and not knowing what it was previously registered to.
Thank you
UPDATE – DON’T WORRY! I looked at previous comments and found the deregister a theme link.
Hi there,
We’re glad to hear you managed to deregister theme. For your future reference, it is necessary to deregister the theme before uninstalling – see this article for more info:
How To Register And Activate Themes
And you should know that you can deregister theme via Help Center as well.
Support
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Qode
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So, I have purchased two licenses for Bridge (both expired) and have only one domain actively using this theme. Unfortunately, neither of the licenses seem to be associated with that domain and I can’t find a way to update the domain associated with a license either (I created a Qode account, but that only allows “deregistering” a domain if one knows the current domain associated with a license, which I don’t). I can’t submit a Qode support request, because the “support” for both licenses has expired (this isn’t really a “support” request, but a request to be able to use the product that I purchased).
How do I manage the domains associated with my licenses if I don’t currently know the domain associated with each license? Can you simply clear out the domains associated with each of my licenses and I can reset them?
Any assistance is appreciated…
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing both purchase codes in it and our team will help you with this.
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Hi I cannot understand whether it is possible to do this or not. I need to add images on the “Popular top level domain” page “domain”. demo 433 cloud storage. Is it possible?
Hello,
Thank you for taking an interest!
Yes, you can add images to the Domains page (see this screenshot).
If you have additional questions, let us know.
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why are you only releasing elementor demos? Visual composer, are you phasing out as elementor is horrible to use compared to visual composer
Hi there,
Thanks for using our theme, at the moment we are focused on Elementor demos as they are a relatively new feature and there are plenty of WPbakery demos.
Also even if a demo is Elementor you can still try to achieve building your content by following the design as you will always be able to use WPBakery to build your content the way you wish.
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will be happy to help.
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Hi – your site let me login, but I couldn’t leave a support ticket so I’m asking here. I’m using the Branding theme. How do you change the logo on the hamburger (black) menu? I have changed all the logos in the logo option, but none of them seem to be connected to that particular logo. It still says Bridge. I’ve looked in Qode Options > Logo and Side Bar sections—I’ve also looked in widgets and menus. Please let me know. Thanks! Lovely theme -
Hello,
Thank you for writing in!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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We’re using the Qode Carousel on our site, but we’d like to speed up the movement. Since there are no options in the WP Bakery widget, can you provide code snippet to add to functions file?
Hello,
Thank you for reaching us!
Open theme folder / js / default.js file and there locate the Init Qode Carousel section.
Then you need to change the variable for animation duration. Just set some numeric value according to your needs.
Please note that numeric values represent a number of milliseconds (to increase speed set lover value for example 500). Take a look at the screenshot for further help.
Then, use a compression tool like http://jscompress.com and save a minified version of default.js (as default.min.js) into theme folder / js / default.min.js file.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi Qode team,
I am having issue with WooCommerce that came with the Bridge Theme. site is broken, I cannot login to admin. Tried to create a support account, verification email never came, I cannot login to Qode support site to create ticket. Please help! THANK YOU!
Also checking spam folder, verification email is not there either.
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi Qode,
I’ve sent an email to ‘helpcenter@’.
THANKS!
Hi there,
You’re welcome!
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Hi Qode,
1. I haven’t heard anything back from help center, 2. I still cannot login to support center without the verification email that never came, 3. the Bridge theme is still broken, I cannot get to the backend of the site.
Please help!
Hello,
Please note that the usual response time on our Help Center is around 24 hours. We located your ticket, and it’s updated with answer, so please check ticket status now and continue this conversation there. Thanks
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Hi Qode, Thank You for your help! Qode Help Center Team has be on top of it. I am very happy with your detail and exceptional care!
Hi there,
Glad to hear this and glad we could help
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I cannot find on which site I used the “Purchase Code” that I used on an old site. I no longer use that site. What do I need to do to use it on my new site?
Note: If it is registered in the system, can you write on which site I use it?
note 2: I could not login to your support site with my own e-mail address. Because it says “confirmation e-mail arrived” but it didn’t come. It must have come from earlier times, but I couldn’t find it in your mail history.
I fixed the problem.
Hello,
Thank you for reaching us!
We’re glad to hear you managed to resolve this. You should know that you can deregister the purchase code via Help Center.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hello, I have just updated the theme and the wordpress and everything seems to work fine, but there is a weird problem. When I add a new portfolio page, it appears in the portfolio list but when i click in view more, it says: page not found. The page is created, but it is not found. What is happening??
Problem solved! it was because of the permalinks
Hi there,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help regarding any theme related question.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
