19046 comments found.
When I edit with “Muffin Live Builder” and click the “Update” button the spinner appears but never finishes/saves anything it just keeps spinning.
Hey,
please be so kind and send us WordPress dashboard access privately through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
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Best regards,
Muffin Group team
BUG? When using templates for single product view if the product has variations the selections will not work unless the customer is logged in. I disabled the template and everything works fine. I am using the most up to date version of the theme
Hey,
please be so kind and send us WordPress dashboard access privately through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I changed my Envato username shortly after purchase, and as soon as my support expired the theme no longer updates, and my license key is coming back as not valid for either my old or new username. Since my support is expired, I cannot get help from the theme creator. Really disappointed.
Hey,
license is lifetime no matter if your support has expired or not so your statement is false. It is also not true that you can not get help from us. We always try to help everyone, regardless of whether their support has expired or not. Moreover, we do not have any single message from you. Therefore, if you faced an issue, we recommend to send us private message through the contact form on the right at https://themeforest.net/user/muffingroup#contact
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
It is not clear that customers can message you once the support expired.
For anyone having a similar issue it comes from moving your site from one host to another. You have to de-register and re-register the new deployment. Just de-registering the initial deployment doesn’t do the trick. If you attempt to check your key before re-registering, despite the fact that your page shows as being registered, the key will come back as not registered. Good luck. Also Muffin Group, it’s unprofessional to accuse customers of lying. You should have asked questions if you didn’t understand my statement, not accused the customer of lying.
In the support tab of the Betheme -> https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/support are all information of how to contact with us. There is no info that you can not contact with us therefore we told you that your statement is false. And we do not accused you, just simply wanted to explain that you are wrong with what you said. So apologise if we somehow hurt you but this was not the intention obviously.
I cannot find in the options the way to change the color of the + and – icons to add or remove products from the product they are currently white but I cannot find the color in the theme options to change color to black : https://ibb.co/pQ4yBkm
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look on it and we will help you of course. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi! Does this theme supports multiple authors? Thanks!!
Hey,
what do you mean exactly? Can you provide more details so we can avoid confuse?
Best regards,
Muffin Group team
Hi… I mean a post with more than one author. Something similar to Co-Authors Plus plugin. By default, WordPress only lets you assign one author per post.
Ohh, ok. Then we do not have such feature unfortunately as so far nobody did not asked about it.
Hello,
On my site: https://laurencecomas.com/, when I click on the menu item “La Gestalt Therapie”, the menu item remains highlighted in white, whereas when I click on “Les séances”, the menu item does not remain highlighted in white. Why does this happen?
Hey,
please be so kind and send us WordPress dashboard access privately through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Message sent, please check. Thanks !
Thank you.
Hey there, bought a second license yesterday but I’m unable to register myself for your support. My username is not matching my purchase code… Can you please urgent help? I Have 2 questions I cannot solve I need them urgent. Thanks in advance
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will help you with your issue. Please do not forget to explain in message, what the problem exactly is so we may help as quick as possible.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
hello seems after of someone update that you do my theme broken. I use the theme Hotel 2 and i have add a social icon on meny area Social Menu Top | depth 1 and stop shows up. also i have add wpml on Languages Menu | depth 1 and also stops shows up. why this happent? what do you change? coz if i change the the postions of any of above to Main Menu | depth 5 (Overlay | depth 1) or Secondary Menu | depth 2 (Split | depth 5) shows without problem on that position the wpml and social icon
Hey,
please be so kind and send us WordPress dashboard access privately through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look as we are pretty sure that this has nothing to with the theme update. Please do not forget to let us know in a message, what for this access is.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
i just send you a email
Thank you, we will respond as soon as we check.
Hi, I have a purchase code less than 1 year old and have now killed the website it was purchased for. Trying to set it up for the new website, have deregistered and deleted all the folders from the old one, but it will still not activate on the new one saying “Purchase code already used.”
Solved it by finding the deregistration website in the support forum. Thanks!
Great, glad to know you’ve found the right tool 
Hi, im testing Store 2 template and the dropdown select doesn’t look good. I send you an image.
https://imgbox.com/P1hZk3hhI hope you can help me.
Kind regards
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look because it looks like a 3rd party plugin and nothing that comes with the Betheme. Please do not forget to attach the link to site/page you refer to.
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Best regards,
Muffin Group team
BUYER BEWAR “ElementorFriendly”
Incredibly frustrating experience so far with the theme Hero (Revolution Slider). Your team suggested that to get rid of the slider I could do two things: 1) deactivate slider plug in, it left a hard coded revolution slider shortcode that I couldnt get rid of.
2) Deactivate slider by “edit Page”>”Slider”>”Select”. It left the Title of the page hardcoded. So I proceeded to change the Template type from “Default”>”Elementor Full Width”. That removed the header title, but messed with the other elements in the page.
Please suggest a fix that works
Hey,
we don’t quite understand what this “beware” is about. Subheader that appeared after disabling built-in slider revolution appears by default but it could be easily disabled. There is an option that allows you to hide/show subheader, just underneath the option responsible for disabling slider—> https://pasteboard.co/tn1x6kR33XJU.png
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Best regards,
Muffin Group team
Hi, your screenshot refers to solution ”#2” I listed in my original comment, which your team has already given me. Once again when I do that solution, it leaves the Title of the page hardcoded.
Please provide an appropaite solution, to this very frustrating problem.
The solution I gave you, removes whole subheader (including the title). If there is still something left, then probably it is not a title and you have to send us link to that page so we may have a closer look on it. If you do not want to share publicly, please send us private message through the contact form on the right hand side at https://themeforest.net/user/muffingroup#contact
UPDATE: It has been solved, it was an easy fix, just took a lot of back and forth. It was not related to elementor at all, so just be ready to have to familiarize yourself with the “Muffin Builder” for small things. I was able to easily edit the rest with elementor.
Great to know that we could help
I have completely deleted my old website and previously deregistered the purchase code and now want to use the purchase code for my new site. But I get the message: Purchase code already used. Please deregister purchase code and remove theme folder on: meerbusch-fliesenleger.de What can I do?
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hello. Your theme is great. Please, check that in the latest updates when you click on “add to cart” it starts spinning and does not upload it. I have had to go back to a much older version of the theme that I had saved. Thanks.
Hey,
if you check https://themes.muffingroup.com/betheme-store/ or https://themes.muffingroup.com/be/babyshop/ you will see that everything works fine. This means that if you faced with an issue while adding to cart, the problem must be related with probably one of your 3rd party add-ons.
Please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we may have a closer look on it first. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I dont want the slider revolution, i disabled plug in now the following shows up on home page “[rev_slider developer4_el]”. How to remove that text? I went to Edit Page> Slider Revolution> Empty, still shows up. Thanks
Hey,
slider is being assigned for page where it appears. Therefore, please edit the page where you got it and in Page Options section, you will have dropdown select with slider selected.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I can’t edit the existing footer for some reason. I already tried Theme options > Footer section. However there is no place to edit the current text and logo that are currently there…
Hey,
some footers are based on widgets. For more details, please check this video
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Best regards,
Muffin Group team
Is there a way to show the category beside every post in archive blog page?
Hey,
so far nobody didn’t asked about that therefore there is no such feature included. But we may consider this while future updates of course.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
hi, is it good to remove nofollow from add to cart woocommerce because of SEO if yes how I can do it
Hey,
it depends on many factors, therefore we recommend to contact with your SEO guy and ask him if it’s ok or not to get it rid off. If you have any further questions regarding this, please use contact form instead.
Thank you for understanding.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Does anyone know how to get betheme to work with restrict content pro? If you want to restrict the content using the plugin the muffin builder still shows. I know this problem has been arund for years now has anyone managed to find a workaround?
Hey,
we can see that you have many questions regarding Betheme. We would be grateful if you can send all such requests through the support forum or contact form as comments section is mainly for pre-purchase questions.
Thanks for understanding!
Best regards,
Muffin Group team
hello, I would like to keep the cart but the cost estimate is hidden, is it possible?
Hey,
yes, it is possible of course You can disable “Cart total” value per specific devices in Betheme > Theme Options > Shop > General > Header icons section.
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Best regards,
Muffin Group team
Do you support schema markup/ rich snippet in the theme?
I am unable to find a way to implement schema on our website.
Hey,
yes, we do. You will find this option in Betheme > Theme Options > SEO section.
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Best regards,
Muffin Group team
I can turn on the schema part but how to update the schema? Do you have a manual. I
This option works automatically after enabling it. There is no possibility to update it.
