8686 comments found.
2.5.03 messed up the look/feel of 4 of my websites running Uncode. Just a heads up. It changed nav bar options, accent color options, etc.
Just a warning for anyone looking to update today (Nov 16).
UPDATE: 2 are now fine but the other 2 end up in a cycle where it acts like the update didn’t install and it won’t actually go through. (But it did initially go through enough to change some settings. I think the lock of being able to update the Uncode Core is the problem.)
Hello, sorry for the problem and thanks for the head-sup, however if the update it’s gone fine for some sites and not for others I can only assume it’s a CDN distribution issue which unfortunately we can’t control, or perhaps some server or network glitch. As far as we can check, on our end the files are all correctly updated, but we continue to monitor this to be sure. Thank you very much.
Best 
Hi, it seems that Accordion elements has a strange behavior scolling items when opening some sections. As you can se here https://www.picadillo.it/menu-platos-2 , when you open “Platos especiales” having “Antojitos” already opened it not scrolls to the first element. Same thing happens when opening “Tacos”.
Hi MarsteSnc! We are sorry but it’s not supposed to work as you expect, there is no scrolling action to the title of the open section (this was present 4-5 years ago in early versions of Uncode but it created other problems and has long since been removed): https://undsgn.com/uncode/features/tabs-accordions/
If I buy the theme, does your page builder comes with full functionality or I need to pay other subscriptions to get all the elements available for frontpage edits?
Hi pigulina, and thank you for the interest! Everything you see in our demo can be recreated without buying extra modules. In a few words it’s included with the purchase: https://support.undsgn.com/hc/en-us/articles/213453349
Hi, i’ve a problem with the showing of the media library thumbnails: when I work in backend with builder and Media Gallery block, the media library thumbnails are not shown. I get this error in the console admin-ajax.php:1 Failed to load resource: the server responded with a status of 503 (). How can I fix this problem? Thank you so much!
Hi oikosarea! We cannot help too much with this problem, error 503 is for definition a server problem “A 503 Service Unavailable Error is an HTTP response status code that indicates your web server operates properly, but it can’t handle a request at the moment”: https://www.google.com/search?q=error+503&oq=error+503&aqs=chrome..69i57j0i512l5j69i60l2.1998j1j1&sourceid=chrome&ie=UTF-8
We are sorry but we don’t have other users reporting this issue, if this was an issue of Uncode here you should read tons of similar comments, you should ask your server why you have this error.
Thank you very much for your reply! I have already contacted my hosting: they said it’s not a server problem and think the error is caused by a large number of php and cgi scripts running concurrently. But the site in question is very light and there are very few images loaded in the media library. The problem occurs just when I open the media library in the builder. Here’s a screenshot: https://www.oikosarea.it/Schermata-2021-11-15.png
Hi oikosarea! Yes, I understand, but it’s not something we can debug here, since as I explained, it happens due to some limitation of your host, and it’s an error related to server limits. If it were a common Uncode error, it would have already been fixed and replicable on all installations. We can only verify that it works perfectly and that we don’t have other reports, ex: https://undsgn.d.pr/wUrqHi – https://undsgn.d.pr/ihT1ty
If you need to add items and you’re stuck, from here I can only suggest as a workaround to enter them manually, copying the ID and putting in the shortocode:
1. Copy the ID: https://undsgn.d.pr/cCZmzf
2. Insert in the module: https://undsgn.d.pr/OIEglu
Hi guys, I know my purchased the theme a while back but I have finally been able to build my site using your theme and finalise it. The theme is great, but there are a few bugs which I just can’t seem to get rid of. Now my support has obviously expired, but since they are bugs and not customisations, I thought maybe your team would be interested in helping fix them since its for your theme and everyone else as well. Please do let me know. Thanks!
Hi sagarghoting! It seems a big word to say that they are bugs, when there are bugs these are immediately corrected, published an update or posted here:
https://support.undsgn.com/hc/en-us/articles/214092169
https://support.undsgn.com/hc/en-us/articles/213454129
Anyway, the rules for private support for Uncode, are those of the Envato Market, so there is an expiration date. If not, try to write here with as much information as possible (links, screenshots, etc etc).
Thank you for your kind understanding.
Hi! It seems that you are missing how to properly create a header (or you did not start from one of the Wireframes or from one of the demos). You need to have a main Row containing an Inner Row: https://support.undsgn.com/hc/en-us/articles/213459749#&gid=1&pid=6
Plus on the Column container you need to apply the Dark Skin: https://support.undsgn.com/hc/en-us/articles/213459749#&gid=1&pid=2
About the other issue this is Safari that blocks the connection to Facebook (it’s not related to Uncode), you can show this to your host support, probably they need to fix some permissions in the htaccess file: https://undsgn.d.pr/H7H9lT
Apologies for the delayed response. I just got back to doing this. I just wanted to publicly state here that I tried your fix and it partly worked. So firstly thank you!
I say partly because the fix works on all browsers (Safari, Firefox & Opera), but it unfortunately does not on Chrome for some reasons, which is the most used browser.
Abut the Facebook issue, the issue is across all browser and not just Safari. I’ll try contacting my host support anyway.
Thanks again!
Hi sagarghoting! Chrome is known to be more restrictive in some scenario. Anyway, it’s really not easy to help more split from a post you posted on Facebook 2 months ago, another part here, and without the possibility to access your installation. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I understand, and I can imagine how many of such requests you might be getting but like anyone sadly else I do not have any one else to ask as I am doing everything myself.
Also, as you may understand, I never really made my site public before few months ago, which is when I faced these issues and unfortunately my support was linked to the day of the theme purchase and not when I began using the theme or make my site public. So my ‘support’ has unfortunately expired as you may understand.
I do not really have any issues at all with the theme except these tiny details. If you are willing to just provide some guidance like you did before, may I please email you my site url to check and the tiny issue that I am facing? Maybe you could just guide me?
Sorry for the inconvenience.
Hi sagarghoting! We are sorry but we cannot offer private support via email by the way this is a policy of the Marketplace, if we offer private support to you all others 90.000+ should expect the same. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
I understand, the marketplace rules do define protocols. And indeed, it is always good to realise that 90,000+ people put confidence in the theme. It would have been great if such a successful author would be empathetic towards us small insignificant contributors and negotiate with the marketplace to find a way to help those who contributed in that success of yours.
Anyway, thank you for your time.
Hi sagarghoting! Unfortunately, I understand that you have not completely grasped the point, but in the same way you don’t go to Apple Store, and ask since the iPhone is very famous if they give you assistance outside the warranty period.
I do understand completely.
And maybe an unfortunate comparison you came up with, because I got a brand new phone even though I broke the screen glass due to my mistake, and outside the warranty period mind you (without a friend in the apple store or anything). Of course, that is not normal nor common practice, but it did happen!
Point being customer service should be ultimately treated on a contextual basis, whilst ensuring the customer isn’t taking advantage. It should not be a dictatorial flat rule for all, like in pre-historic times. Times, they are a changin’.
Of course, you are not yet successful as Apple yet, but I do hope you maybe get there or somewhere close someday.
Best wishes!
Thank you for the confirmation! If you do not intend to renew support, you can ask in the Facebook group, it is not followed by us, but there are many users who help each other.
Hi, I canot control the order of products, I want to show first the last one I Upload, but un category page dont work well. Could you help me thank you!
Hi luia! I don’t think this is Uncode related. Did you deactivated Uncode to check if the order is the same? It should be the same order. Anyway, please note that in WooCommerce you can order products also inside every products, so it’s possible you have some product with a custom manual order that influence this: https://undsgn.d.pr/6KTcX9
Hi, I haver nubmer cero (“o”) in all products, so I dont know why the products dont respect the order, Thank you
Hi luia! We are sorry but without a link to your website, and a few screenshots of the admin options we cannot understand. Other users are not reporting the same problem so we need to check the details to understand your scenario.
Hi, this the link https://truhanas.com/ When I upload a product doesn´t appear the firs and I have dont use the order from woocomerce I dont have this problem in other websites, where I use woocomerce
Hi luia! By the moment you use the WooCommerce order this influence the order of all products, in a few words if you set a product to be the first this will be also the first if you insert new products.
I don´t set nothing, sorry but I don´t understand
Do you have some special settings for the Build Query in your Carousel? https://undsgn.d.pr/irjDd0
Ok! I find now, thank you sorry
Thank you for the confirmation!
And I have last question, where I can change out of stock, or read more in the product. You have buy and when is out of stock but I have read more.
This is how WooCommerce works, when you have a product that is “out of stock”, you have the “read more” text.
But is posible add and tag or label in the top?
Here you are: https://undsgn.d.pr/2blMnj
Thank you so much!!! now all is ok happy new year!!
Thank you for the confirmation!
i have just noticed that the images for the yoast image sitemaps are not passed over to yoast at original size, which means thumbnail sizes are showing up in the final sitemap. not sure if this has always been the case, but i don’t think so, as i have been inspecting sitemaps closely. changeing line 88 of class-uncode-yoast.php to ‘full’ instead of ‘large’ did the trick, but i cannot override the file in my child theme. not a coder, so i have no idea of any other implications of that change… would be great if you could implement that though. thanks a lot!
Hi joergbonner! I’ll pass your information on to the developers, if this is a correct fix it will be part of the next Uncode update. If, however, it’s not something applicable, I’ll let you know the reasons why, and a possible workaround.
How can I remove the main menu from showing on an individual page?
Hi kellikelley14! If you need to remove your main menu to showing from some pages, please use this option: https://undsgn.d.pr/eSKYdy
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
hello, how can I disable the dots/side navigation?
nevermind, I found it
Hi kellikelley14, and thank you for the confirmation! 
Hi the carrousel is not working anymore, images are not loading, could you please help me? ultrazonicmag.com in the ¨meet the team¨section
Hi danielts3! From here we can only see that you have something that modify the code, and add some extra sizes to the images that is not native of Uncode: https://undsgn.d.pr/L5usuw
Please try to disable extra stuff you have installed, or review the options of these extra plugins.
Moreover, we see from the code that you have also RocketLoader module from Cloudflare that should be disabled: https://support.undsgn.com/hc/en-us/articles/360000801349
I think 2.5.0 has an issue with displaying Text Block with Dynamic Text. In the previous version the text was placed inside of a paragraph tag, it’s now sitting directly under div. The result is there’s no paragraphs displayed with this function.
Hello, could you provide a url to better check please? Actually nobody else reported this issue so far and we’d be grateful if you could provide an example. Thank you in advance, best
Hello, here’s an example: https://sebastiannapora.com/people-photography/lviv-ukraine/
Thank you so much, we’ll look into that and let you know something ASAP!
Hi nvpora! Please find here the fix at the top of the page: https://support.undsgn.com/hc/en-us/articles/214092169
The patch has fixed it, thank you!
Thank you for the confirmation!
Hi,
after the last update, numerous theme options are no longer available. The new demos are displayed incorrectly. A number of pages such as maintenance mode or comming soon will only appear as a white page. I had cleared the cache. Sorry folks, I’ve been with themeforest for 10 years and have bought over 150 themes, but this theme kills me. Can’t open a ticket anymore and would have to buy a new license again. Sorry , I’m tired.
Hello xepono, sorry for the issue, however it’s hard to figure out what the problem you’re talking about is. Version 2.5.0 has been tested by all Uncode Beta Testers for several weeks and no one has never reported issues like yours, moreover now there are hundreds of users who have installed 2.5.0 and no one has found any problem. Could the issue be related to extra plugins or changes you have in the Child Theme? Could you share any link maybe to make our understanding easier? Thank you, best
Any hint? Thanks
solved
Hello and glad to read that Best!
after i updated to 2.5.0.1 my theme options don’t show anymore. i can access the theme options page but any detail entry is empty. i have looked into it with the developer tools of safari and the layers which are holding the options are hidden. i can remove the “hidden” class and the options show up. how can that be fixed?
best Thomas
facepalm simply empty the cache
Hi meilensteindigital and thank you for the confirmation!
Yes, after any theme update it’s always suggest to clear the cache to load the new files versions.
Hi there, I have installed the demo theme and edited but for some reason the images and text do not show if I’m not logged in the WordPress admin. Any idea why this is happening?
Hi leiamreis! No I’m sorry but without a check to your site it’s not possible to understand. Do you have some special cache plugins? Do you have some errors on the Console tab of the Chrome Developers Tools? In case please share the link to your website so we can give it a check!
Yes, these are the errors:
Uncaught ReferenceError: jQuery is not defined at uncode-plugins.min.js?ver=1646680599:1 at Object.1 (vimeo.min.js:12) at c (vimeo.min.js:12) at a (vimeo.min.js:12) at vimeo.min.js:12
Uncaught ReferenceError: jQuery is not defined at uncode-app.min.js?ver=1646680599:1
Uncaught ReferenceError: mejs is not defined at Object.1 (vimeo.min.js?ver=4.2.16:12) at c (vimeo.min.js?ver=4.2.16:12) at a (vimeo.min.js?ver=4.2.16:12) at vimeo.min.js?ver=4.2.16:12
Hi leiamreis! What theme version do you have? “Uncaught ReferenceError: mejs is not defined” can be an error if you updated WordPress but not the theme to one of the recent versions: https://support.undsgn.com/hc/articles/214001205
I have done all of that. The theme version is the 2.5.0.1, the most recent one, I believe. There are no other updates. WordPress version is 5.8.1 You can see for yourself: http://marcelor18.sg-host.com/ If I’m logged in to the wp-admin, it works fine. It only happens when I’m not.
Did you checked some of these options? https://undsgn.d.pr/vZw6VH
Anyway, we see that you have some kind of cache or compression plugin that modify all the codes, please deactivate all extra plugins since cache plugins works only on the frontend as the issue you have.
Thanks heaps! It worked. I’ve deactivated all extra plugins.
Thank you for the confirmation!
Hello, The content slider works fine on the desktop version. However, unfortunately, it does not seem responsive in mobile and tablet versions.It only shows part of the photo on mobile. What can I do?
Hi webicerik! The Content Slider is perfectly responsive on mobile since all the Carousel Sliders you see in our demo are based on this module (ex: https://undsgn.com/uncode/homepages/classic-agency/). The point is that it’s not supposed to work the way you expect since it’s not designed to follow the background image ratio, and this is pretty normal, please find more info here: https://support.undsgn.com/hc/en-us/articles/213459809
In case share the link to this page we can check if there is a quick code to suggest to adjust to your needs.
thank you for your response. can you check my website https://rgmobilya.com/ what can we do. thank you…
Hi webicerik! Unfortunately, there is basically nothing we can do for this scenario. Please note that if you apply the same ratio of the desktop background your contents will be cut-off (and not only part of the images), please check this video: https://undsgn.d.pr/vBrsnW
Uncode follows web-design best practises and the contents are always visible (the Heading are readable, the button clickable, etc).
The only solution you have is to recreate this slider with Slider Revolution that is packed with Uncode. This plugin has an option to scale everything on mobile, please note that later your Headings will become really small and your buttons almost non-clickable, ex: https://undsgn.d.pr/9Tiq0V
Hi there, is it possible to display two products per row on the shop page / product archive on mobile view? So far I managed to show always only one product per row. Thanks & best
Hi BirnenHans! If you created your show with a custom design with the Posts module, you just need to insert something like “100” on the Mobile Breakpoint: https://support.undsgn.com/hc/en-us/articles/213456829#&gid=1&pid=9
Thank you so much! Really appreciated!
Thank you for the confirmation!
Hey there. I got several problems after the latest update: the front-end pagebuilder doesn’t show any content any more, when i add another row in the backend it doesn’t show in the frontend – and last but not least – I have content in inner rows on almost every page. the problem is: the content doesn’t show in colums anymore, but only beneath each other… please help me solve this! thx.
Hi gossesieben! Version 2.5.0 has been tested by all Uncode Beta Testers for several weeks and no one has ever reported any similar issue, moreover, now there are hundreds of users who have installed 2.5.0 and no one has found any problem. Did you clear your browser cache? Did you deactivate any possible extra plugins?
Hey undsgn. Thx for the fast repsonse! Yes, I did. Deactivated all the plugins, changed from groovy menu child theme back to the original – no change… the funny (or not so…) thing is that it only happens on some pages – some pages work just fine…
Hello. Very strange. Any chance you could provide some URLs of working pages vs. not-working pages, just to have more clues? Do you see any message in the browser console when the Frontend Builder doesn’t work? Without seeing the issue it is very hard trying to find a solution, sorry.
Okay. I’ll send you an pm.
Hi gossesieben! No, we cannot accept private message for support. We are happy to help but all support must be happen here (otherwise you can renew the support period and access the private Help Center). By the way this is the sense of support expiration from Envato. We are sorry but as an author, also have to abide by the terms of the contract with ThemeForest which is in the marketplace’s own interests.
Okay. I undo the update…
Thx
In case of check if you have some error in the Console tab of Developer Tools of Chrome.
No errors…
Did you tested in Incognito Mode? Did you deactivated extra plugins? Do you have Rocket Loader from Cloudflare?
Incognito – yes, deactivate plugins – yes, rocketloader – no…
If this happens only on some pages try to copy one of these pages and try to remove one elements at time to see if it’s something particular, otherwise we need to check this privately.
Hi undsgn – I just found the problem: it’s the contact forms 7 building block… when I delete the block the page shows as intended.
Hi gossesieben! Are you sure the error is not in your Contact Form shortcodes (some unclosed tags for example)? Tested now, and everything is working as expected: https://undsgn.d.pr/Kg7ppK
yeah… my bad! 
sorry for all the action. it was a missing … Thank you for your patience and support!
there should be a “div” in the message
Thank you for the confirmation!
works lika a charm now…
Perfect!
Thank you again! And congrats to one of the best themes!
Thank you for the kind words!
Hi, I just made an update to version 2.5.0, system is offering me an update to version 2.5.1 and when I try to update nothing is happening. 2.5.0 version have a minor issue with content block, Font sizes on the homepage slider are not displayed as they should be. Hopefully this will be fixed with the new update.
Hi maxokc! Honestly, it’s difficult to figure out what the problem you’re talking about is. Version 2.5.0 has been tested by all Uncode Beta Testers for several weeks and no one has never reported any similar issue, moreover now there are hundreds of users who have installed 2.5.0 and no one has found any problem. Make sure you have cleared your cache, that the issue is not related to any extra plugins or changes you have in the Child Theme, in case share the link with specific indications so that we can understand what you are talking about.
Hi, thank you for a specific reply. I was looking for a problem with plugins and meanwhile managed to update theme to 2.5.0.1. Update fixed my problem. Thank you anyway.
Hi maxokc, and thank you for the confirmation!
Hello Undsgn team, How are you doing?
First of all I want to bring to your attention that there is some bug on the theme website, people can’t see the available demos (https://prnt.sc/1yqfwph). I assume it can have a big impact on your sales, so it’s a good idea to fix it as soon as possible.
Also, I have a small question: If I choose “Mobile Sticky menu” the menu in mobile opens full height, according to the screen’s size. I don’t really like how it looks like, is there a possibility to limit the height of the opening menu? Maybe with some CSS? Unfortunately I can’t find a solution for that.
Thank you very much, Appreciate your great support and wonderful work!
Hi tovbar! Thanks for alerting us to some problem but we can’t see the screenshot you put, it seems corrupted, can you reload it?
No unfortunately this is necessary to have the sticky and there is currently no easy way to change it with CSS, in case you have to use the uncentered mobile menu (the old style).
You can see in the screenshot that there is nothing in the demos section, it’s just empty.``Here is another screenshot of the issue: https://prnt.sc/1yqjnpj. I also tried to enter the website in Incognito mode, both in Chrome and Safari browsers, but it still doesn’t work.
I checked it in both “Default” and “Enhanced” but the menu acts the same way. It should work on one of these options? If yes let me know which option I should choose and I will take a deep look into that.
Thanks again!
Hi tovbar! Unfortunately ,your screenshots are always broken: https://undsgn.d.pr/VMxQCH
Can you upload on a different tool? Do you have some errors if you open the Chrome Developer Tools?
For the Menu, you should try to remove this option: https://undsgn.d.pr/nMEirs
Please check this link: https://paste.pics/b5c55313cc2fcc30ce10239c53705a10 Is it working?
Here are the errors: https://paste.pics/f0a7c4854a2e9c153271eafbc706eac8
Also I noticed that I can still click on the demos, I just can’t see them.
Thank you tovbar, now we see: the problem should be the Envato iframe, since the real demo works fine outside that: https://undsgn.com/uncode/ It should depend on some restrictions due to Cloudflare, we are look into that. Really appreciate! Best
Always happy to help! And your solution to the menu seems to work, you’re awesome!
Thank you so much!!
