879 comments found.
Hi, I did summit a ticket some days back through Ticksy but haven’t had a reply. When someone bids on an item a message comes up saying you have to leave a note when you bid? Why is this, is it necessary? Can it be removed and how? Thank you
Hi,
I’ve replied to your ticket, please check it!
Regards!
Hey, Ive been reaching out for a couple weeks now and gotten any response…Just trying to edit the front page…Thats all…Support?
Hello,
I’ve replied to your recent ticket, please check my response there !
I still have not found your reply to my ticket!
ahhhh ha! little tricky aye. woops my fault.
Can one integrate a wallet functionality using a third-party plugin? a wallet that buyers can credit/top up and use the funds in the wallet to make purchases?
Also, does Dokan and Elemento a bundle packed with iBid, or one will have to purchase them separately if pro features and functionality is required
Hello,
Our theme supports 3 different multi-vendor plugins. So, depends on which plugins you choose to work with, the solution can be different. Most of the plugins has already withdraw feature.
The plugins bundled with out theme are the Free version, if you choose to have Pro features you will need to purchase individually.
Regards !
Hi, can i combine all JavaScript files into one file or will this cause issues. We seem to be having a massive amount of requests on our hosting server and javascripts seems to be the main area. Thanks
Hello,
Have you tried Autoptimize WordPress plugin or W3 Total Cache WordPress plugin? With these you combine and minify all CSS and JS files.
Hi! Changes are not reflecting after installing demo. Logo won’t change and no changes to the theme appearance is taking place.
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
How do you add another ‘form area/ input area’ in the my account details section? Thank you in advance
Hello,
You will need to add some customizations in the template file, please check this tutorial on how to achieve this : https://bit.ly/3kZTsSl
Presale question: Which auction plugin do your demos use? I know iBid is compatible with few auction plugins but I would like to know which is the best based on your experience.
Hello,
In most of our demos we use the WooCommerce Simple Auctions plugin.
Presale question: 1: I am using Amazon lightsail for the webhosting. https://aws.amazon.com/free/compute/lightsail/ Is the 1GB plan good enough for this theme with Auction enabled? 2: Does it come with translation plugin so that I can translate my site into Chinese? 3: Is it easy to customise the listing card design? For example I would like to remove the border and reposition/redesign the count down timer. 4: Is there “Offer” feature for standard listing? 5: Is there any solution that we could prevent Shill bidding? For example user requires SMS OTP to create an account from the site. or penalty if winner didnt pay.
Hi,
1. For now, it can be used to start your site. Depending on how many auctions will be on your marketplace, most probably you will need to upgrade it in the future.
2. You can translate the site in Chinese using WPML or Loco translate (or any other translation plugin).
3. The cards are static, but you can choose from different layouts (see all of our theme demos: https://ibid.modeltheme.com/landing ) – extra modifications can be overridden in your child theme/theme panel.
4. What do you mean by “Offer” feature for standard listing?
5. With our plugin MT Auction Subscriptions and Credits for iBid, you can force the customers to pay a fee before bidding. This way, only users with subscriptions active, will be able to bid on your products and this way you will avoid spam/fake bids.
We are open for collaborations and if you have an idea and want it implemented on the site, simply let us know and we will give you a development price.
Purchase Theme: https://modeltheme.com/go/purchase-ibid-theme/
Best regards!
hello i bought the deal, but unable to import demo even after php.ini file was edited. is there instruction on how to use?
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
hi to submit need purchase code where is this found?
Hi,
Here you have a tutorial on how and where to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hi, Do you support option to make some auctions/ads featured, and is there a option to boost some auctions/ads Tnx
?
Hi,
We don’t have such a feature so far, but you can add the featured auctions in a category and then list the products from that category in a row/shortcode like this: https://i.imgur.com/Hy3E6f1.png
Purchase Theme: https://modeltheme.com/go/purchase-ibid-theme/Live Demo: https://modeltheme.com/go/ibid-landing-page/
Theme Documentation: http://docs.modeltheme.com/ibid
Theme Review: https://modeltheme.com/ibid-auctions-theme-review-multi-vendor-marketplace/
Reasons to try the iBid Auctions Theme: https://modeltheme.com/best-auction-template
Have a great day! ModelTheme
Hi there. Is there a way to use infinite scroll for the list of products? Thanks
Hello,
We recommend checking the WP store, there a few options you can check, for example : https://wordpress.org/plugins/yith-infinite-scrolling/ . Regards !
I am getting: ~/wp-content/themes/ibid/inc/shortcodes/mt-portfolio/img/cd-icon-arrow.svg” failed I don’t see a “shortcodes” directory in ~/ibid/inc/ Please advise. Thanks
Hello,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
Regards !
Hello, I have added many add-ons that change the currency, but this feature does not work with auctions. The currency symbol changes, but the current price does not change. The price of the product remains as it was listed in the default currency
Hi,
You should check if the plugin for changing the currency is compatible with the auctions plugin.
You can ask this to the authors of the currency switching plugin.
Thank you!
thank you for replying Is there any plugin you can point me to that matches the Auctions component
Hello,
I’ve checked with the documentation provided by the auction plugin, WooCommerce Simple Auctions, and found this information regarding currency switching plugins : https://imgur.com/a/cPGipp7 .
Pre-sales Question: Does the auction history update is async? I’d like to provide my customers an live view of other’s bids and could I get a demo account to see how to bid? Thanks
Hello,
Yes, on the single product the current bid and Auction history are updated in real time without refreshing the page.
Here are the credentials to test drive our demo :
Demo Username: auctioner
Demo Password: 123456
Regards !
Hi, thank you for your support, the only open auction of your demo has sealed auction history, how can I watch the bids increasing?
Hi,
Are we talking of a particular theme demo? If yes, please share the live demo link because in our live demo there are a lot of active auctions: https://ibid.modeltheme.com/shop/page/2/
Thanks
I posted 3 day before
Hi,
Our help team is looking in your ticket and as I can see, they already answered and will continue to help you via your ticket. Please track your ticket and discuss with them.
Best regards!
This is my support ticket number #2904443 you are not responding last 5 days
Please track the ticket. Our agents already handled it. Sorry for the long response time. These days we have more requests than usual and always process the tickets in the received order.
Sorry for the inconveniences.
PRIVATE TICKET #2904443 This is my ticket please solve the problem Which I have mention in ticket
Hi,
Our help team is looking in your ticket and as I can see, they already answered and will continue to help you via your ticket. Please track your ticket and discuss with them.
Best regards!
for NFT marketplace, do I need to purchase another theme? your live demo menu has not the option , why¿
Hello,
We simply missed to add the link it in the main menu, the NFT Marketplace is a demo included in our iBid theme.
Regards !
Hi , I can see you can add NFT from another places, can I be a affilate for that site, and use this to resell the NFTS
Hello,
Yes, you can have be an affiliate for other websites that sell them, just how we display it our demo.
Regards !
PRE-SALES Freelancer theme 1. Post a project button not working 2. Can the other fields in the EDIT PRODUCT page be hidden? 3. When I entered a product – STATUS is Pending Review – How can I activate it? 4. Can i sort projects based on the location of the project/product? 5. Can i hide the contact information of the freelancer to make sure all communication stays within the website?
That’s all for now. Can’t seem to make the demo run without problems.
Hello,
1. I’ve created a vendor role user with the same credentials as in our theme description, try again to log in.
2. It can be done, you can find a lot of tutorials on WooCommerce on how to edit the product pages.
3. Our website is set to manually approve the products received for publishing, you can have this option disabled and they will be automatically displayed on the shop.
4. Sure, here is an example, https://ibid-freelancer.modeltheme.com/jobs/?filter_location=sweden .
5. Yes, you can remove it by editing the theme files.
Regards !
Please solve this problem When I bid on product page it showing me this error https://alcovault.com/auctions/product/macallan-the-archival-series-folio-5/
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
