23207 comments found.
Hi Porto, How I can delete cache of the theme? I need to arrange a problem with visualization in search console and support tols me to clear all caches.
thanks,
Hello, @Joaquim_,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
Hi, last update broken the theme with the following message
Un errore di E_COMPILE_ERROR è stato causato nella linea 234 del file /var/www/vhosts/parpolstore.com/httpdocs/wp-content/themes/porto/inc/admin/admin.php. Messaggio di errore: require_once(): Failed opening required ’/var/www/vhosts/parpolstore.com/httpdocs/wp-content/themes/porto/inc/plugins/importer/importer-api.php’ (include_path=’.:/opt/plesk/php/7.4/share/pear’)
Please I need urgent support!
Hello, @vsilver17,
Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Any cyberweek discounts we can look forward to ?
Hello, @whisper,
We are sorry but we do not have any plans for the sale on the theme for now…
Regards, P-THEMES.
Everyone else has a discount, nvm.. I’ll look around. Thanks.
You’re Most Welcome!!
I speak on behalf of many of our community members (developers). We were all expecting a black Friday offer as last year’s. So far nothing but offers on vue html admin etc. Its very disappointing really
Hello, @gmargetis,
We are sorry but we do not have any plans for the sale on the theme for now…
Regards, P-THEMES.
Hi , I am trying to set up Breadcrumbs Background image in the About Us and Service pages but the background image is not showing up. Please guide me through the steps or any setting changes.
Hello, @apjakalits,
You have to edit the particular page and then you have to scroll below to the bottom of the page and set the breadcrumbs image from there as showing in this screenshot: https://postimg.cc/75fbGYsk and it will work for you: https://postimg.cc/YLrCppGT
Regards, P-THEMES.
Can you unblock the license my latest license?
Hello, @devtres,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Still blocked… i sent a ticket, can you please check that out?
I have 3 Porto licences, please unblock the latest one bought a couple of days ago.
Hello, @devtres,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hi,
I don’t understand what’s wrong? https://imgur.com/4jhqPHW
I chose to install and import demo content.
But why doesn’t the blog page section look like your demo site? https://imgur.com/cRRNVwn
I’m so disappointed in this…
Please do not take pictures of the website and show all the information here. As long as you say you’re in, I understand. I don’t like you posting information here because of confidentiality. There will be many haters to break the site when you post it here.
I configured it exactly like this before I posted here for support. https://imgur.com/4Ctkhr9
But it doesn’t show content like your demo site.
The post is also in your demo but it’s not showing up on the blog page? https://imgur.com/pT3fhOI
From the day I bought this source code until now.
This is my first time posting for support.
I request you to remove the image link https://postimg.cc/V...
Because I don’t like you to show it up here for hackers or bad guys to find and destroy.
I still haven’t seen one of these posts appear in the blog site (domain.com/blog) https://imgur.com/iSCurOo
Hello, @tyn090,
As per on your request, I have removed the screenshot of the site, and I am apologizing for that, And regarding your issue, can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,
Thank you for helping me with this problem
You’re Most Welcome!! 
Hi,
While installing the theme and demo content plugin installation fails. Kindly advise.
Regards Shahid
Hello, @shahidkhan1746,
Please reactivate your theme again and then follow the instructions showing in these videos: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Will there be a cyber week discount in porto?
Hello, @ferhat60,
Sorry to say that but we do not have any plans for the sale for now…
Regards, P-THEMES.
Hello,
After updated porto the wpbakery is not active for templates builder – only the classic – also, I have checked the options (page and porto builder) at wpbakery settings for all the role managers.
Hello, @perizitito,
Please follow the below listed debugging processes one by one, hope this will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Does the theme support Woocommerce Smart Coupons? Below is the link
https://woocommerce.com/products/smart-coupons/Hello, @Sohail_Ch,
Sorry to say that but we have not tested that plugin officially with our theme, so we are unable to suggest you on it, if that plugin made to follow all the WordPress standards then it should work with our theme as well, so if you want you can try it but at your own risk.
Regards, P-THEMES.
Hello I have created a block and I want to insert it as a banner in the html block section as a suggestion it tells me to insert like this [porto_block name = “{block_slug}”]. i replaced {block_slug} with the block name, with block id but nothing is not working. can you kindly explain me how to do it for example my block is black friday [porto_block id = “8044”] how do i make it appear in the html blocks section
Hello, @dragonfra,
You can use the below given shortcode and change the block ID as per your requirements.
[porto_block label="" id="881"]
Regards, P-THEMES.
ok thanks it works perfectly
You’re Most Welcome!!
Hi,
I was filling the footer with widgets via Appearance > Widgets. Suddenly I can’t see the widgets anymore in Appearance > Widgets.
All Footer Widgets 1, 2 and 3 are empty. But in live view on the website they are there. So I can’t change them anymore.
If I go to Appearance > Customize > Widgets, I can see by Footer Widget 3 this error:
https://imgur.com/a/RugmrF2(I have the latest theme version – updated today)
Hello, @Rembrandt_Lights,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Thanks. I have submitted the request.
Hello, @Rembrandt_Lights,
You’re Welcome!! Now please be patience once, your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hi, last year there are only few porto widgets in Elementor and I was told “elements of wpbakery and WordPress are still in progress to convert”. May i know all those elements converted and available in Elementor now?
Hello, @MeaN,
Around 80% of the elements are in Elementor page builder now, you can check in Elementor.
Regards, P-THEMES.
Hi, I need to reset my license keys I bought 2 license keys from you. TY !!
Hello, @10ten92,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hello I am interest with this theme, just i ask that is it posible to choose size for fashion
Hello, @Cemilebala,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can set the attribute as size for your products, and then you can filter and choose the products with a particular size as per your requirements.
Regards, P-THEMES.
Hello I would like to know if it is possible to add the filter products on offer button in the sidebar of the shop
Hello, @dragonfra,
No, sorry to say that but this is not possible, you can not set the offer button with filter products in the sidebar, if you only want to filter products in the sidebar, you can achieve it, so this requires Customization.
Regards, P-THEMES.
Hi i face this problem https://prnt.sc/20x0235 when i go for edit home page
Hello, @miduldesigner,
This is not our theme issue but this is Elementor plugin issue, Click the Recreate Kit option, and recreate the kit then reload the page, it won’t affect anything. Please read the official documentation of Elementor on this: https://elementor.com/help/how-to-fix-default-kit-missing-error/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Where can i get slider demo?
and what is the license key for slider?
Hello, @miduldesigner,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
&
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
OR
You can use Porto Studio as well to Import in-built Theme Sliders with theme elements on your site any page as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Any here have this problem? wp-content\plugins\porto-functionality\shortcodes\templates\porto_portfolios_category.php on line 129 Template Photography 2 with demo content
Hello, @yeraymoya,
Please follow the below listed debugging processes one by one, hope this will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.Regards, P-THEMES.
