218 comments found.
Hi, I have activated the license for a demo of the theme on a development server.
Now I have to install the theme on my customer’s site but the purchase code is still in use on the demo:
This purchase code has already been activated on this domain: 80.211.73.121
This domain and its hosting has been deleted.
How do I install the theme on my client’s site?
Thank you I look forward to your kind reply
Riccardo
Hi Riccardo,
Thanks for purchasing.
Please give another try now.
Thanks
Thanks so much, if the installation is not canceled I can manage the license, right?
It is not certain that the server is final.
Hey,
Sure, you can disconnect your lisense from your WordPress panel as well. You may see this screenshot: https://nimb.ws/DbB4Ha
Thanks
Hi! I purchased and installed this theme and I’m getting an error notice “Your server does not match the recommended settings. I already changed my server info. And it’s still like that. can you help me on this asap? thank you.
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
Hi! I have a pre-sale question. I’d like to develop my site locally before moving to hosting… will it be possible to upload this theme on the development site first, and then move to hosting once it’s complete, or will there be issues with licensing if I do it that way? Thanks!
Hi there,
First off, thank you for your interest.
Yes, sure possible. You can easly disconnect your lisense on your development site and then use it on your new domain without any problem.
Cheers 
Can one easily turn off (1) the page pre-loader and (2) the dot/circle that follows/trails the cursor?
Hi there,
Sure, there are 12 preloader types and you can use any of them that you liked or you can simply disable it. https://prnt.sc/246g494 The same thing goes for the cursor. https://prnt.sc/246gdba
Cheers! 
Hello,
On the homepage of my site: https://payetonimage.com/, above the Instagram images at the bottom of the page, the section title is displayed well except on Apple devices.
I remember exchanging with the theme designer by email, he had to look into it and never got back to me. Can you please tell me what is going on?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Thank you for your feedback.
My support has expired since then but at the time I had support when I first asked your team about it however you never answered me. Can you please tell me what is going on?
Hi,
I just checked your older tickets and we’ve already released updates regarding the issues / requests that you’ve raised months ago. Please post a message to our support account by providing your site access credentials and we’ll gladly have a look.
Cheers 
Hi, message sent. Please check. Thanks !
Hi! I purchased and installed this theme however I’m getting an error notice “Your server does not match the recommended settings. You might not be able to import the full demos.” and gives me recommendations to change .php values, however I used SiteGround and they don’t allow these values to be customized. Does that mean I am unable to use this theme? 
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi Guys,
I am using the ‘Divided Slider’ version of the homepage and I notice that the top keft menu is not clickable.
And I can’t find the option in the backend anywhere to enable the same.
I want to make it clicable, clicking which, should lead to the homepage.
Can you please help me with the same?
Thanks Rajiv
Hi Rajiv,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hello. We are considering to purchase the theme, we just have some questions beforehand.
1. is it possible for the loading graphics not to pulsuate? 2. can we have the menu on the top? 3. are there other possibe effects than the text rolling from the right corner up? What are the possible options? 4. Do you have othe options then this: https://ninetheme.com/themes/wavo/home/single-product/ concerning the moving effect?
All the best, Ana
Hello
Image vibrations are a general browser issue, this will go away when browsers update.
Yes you can add top menu, you can build with Elementor.
Yes, you can select left right top bottom effects
Yes, there are 1000+ options to build your product landing pages and unlimited effects
Regards
Hi,
We are interested in buying this theme.
However, just wanted a doubt clarified before we go ahead.
Is the homepage made using Elementor?
We are planning to use a video on the hero section and hence just wanted to be sure about it.
We are looking a hero section something on the lines of this – https://justwater.com/
Thanks
Hi there,
First off, thank you for your interest 
Yes, the whole theme has been built with the use of Elementor. You may use a video background as well as a Featured Image on the hero section as you wish.
Cheers!
Thanks for the confirmation.
Hey,
You’re welcome. Enjoy your day 
Cheers!
Hi, is it retina ready?
Hi,
Is it possible to change the black color in the dark version to a different color?
Hi
Yes possbile, you can change all of colors the theme.
where is the changelog?
Helo, I have installed a demo, and when I want to open one page to change info it says ‘your site does not have a default kit’. What does it means? Does not the demo have those kits? thaks
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hi – Are there any plans to integrated WHMCS support into your theme ?
Hi,
Unfortunately no, thanks for your interest.
regards
How do you change the demo images within the Hero Vagus Slider?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Pre-sale quiestion: nice theme. It´s posible to use a normal cursol intead the point cursor with sadow? Thanks.
Hi there,
Thank you for your interest.
Yes, you can disable the point cursor effect. https://prnt.sc/1t7w4uj
Cheers!
is there anyway to pinch to zoom in mobile?
Hi,
Yes, you can open a ticket on our support center for help
Cheers!
Hi – I want to add a landing page. Are there any pre-configured landing page layouts or pages? Are there any products I can add to Wavo with layouts/pages for landing pages? I’d prefer to use a pro template than build, and I want to add to Wavo – thanks!
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, My client puchased wavo theme a few hours ago. I just wanna know if it is possible to activate theme on a demo site to view theme options. And then deactivate it to finally activate theme on final client site ?
Hi
No, not possible. Yo can do it via localhost, If you cancel the license, some areas on your website will not work.
Hi there,
First off, thank you for purchasing. Please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
ok thanks for your warning. I’ll wait to activate theme on final client website
You can use your client purchase code to open a ticket on our support center
Hi there, I have some pre-sales questions please. 1/ For portfolio item page, is there an option to change slug /projects/ in URL ? (example : /projects/magic-triangle/) 2/ Again for portfolio item page. I only see 1 layout available in your demo. Can I build a custom layout with Elementor ? 3/ For blog page and portfolio page, is there an option to use a “LOAD MORE” button ? 4/ For theme navigation menu, can you tell me what are the settings (Appearance -> Menus) used for the item “03. Pages”. Is it a custom link with URL # ? What happens if instead of a custom link, I put a link to a real WP page ? clic -> will the submenus open like on your demo ? or will I be redirect to the page ?
Thanks for your time
Hi there,
First off, thanks for your interest 
1 – ) Yes, you can change the slug if you like.
2 – ) Yes, you can adjust the portfolio item page with elementor with elementor as needed.
3 – ) No, there is currently not ” load more ” button unfortunately.
4 – ) The parent menu items don’t have a link option. It just containd the submenu items and the submenu items will be open like on the demo.
Cheers!
Hi, and thanks for your explanations. For point 4 : I need to use parent/child page relation for url strategy. By example : Service 1, Service 2 and Service 3 have the page “Services” as a parent. So the URL of child pages will be : /services/service-1 ; /services/service-2 ; /services/service-3 In order to make the menu work like the demo, all I need is to create a parent menu item called “Services” with no link option (and submenus items with link to pages). So, I’m guessing, that in child pages, the breadcrumb will show “Home > Services > Service 1”. And my page “Services” will then be accessible from breadcrumb link. Is it correct ?
Hi
You can use parent + child pages for this url strategy, it is WordPress feature.
Cheers!
Yes sure, I wanted to be sure how to deal with menu settings
Thanks a lot
Hey,
Sure, you’re welcome 
Have a nice day!
Hi, With your widget ‘elementor-widget-wavo-services-item’, can you please tell me if it is possible to make the whole block clickable (instead of just the arrow) ?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Ok, thanks
Hi again, Can you tell me if your widget ‘elementor-widget-wavo-projects-slider’ (https://ninetheme.com/themes/wavo/home/home-simple-portfolio/) can only display projects posts ? Or is it also possible to display blog posts, or custom links to pages ? Thanks
Only our support team will answer technical questions here: https://ninetheme.com/support/