39376 comments found.
I have purchased Avada a few years ago, but have not upgraded since version 4.02. I have read the documentation on how to upgrade. I am supposed to first upgrade to version 5.9.1 and then to a newer version. However, I cannot find where to download version 5.9.1. Can you please help me?
Hello @Art_InTro
The versions that are required for download can actually be found inside the same document, however you will need to make sure that you are signed into the support account, if you are not signed into the support account the download button will not be available.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you 
No worries, have a good day.
Overall best builder on the market. Beware: The Forms feature is a still a bit buggy. Editing with live editor resets the submission type you chose when you made the form.
Hello @gideonattwell
We are happy to hear that you like our live builder, regarding the issue you have been facing, we request you to please open a support ticket with our team as you have a valid support so we can assist you further and see what could be causing this issue
Click Here to Get Avada Support
Thanks
-Ammar
Hello, with which script can I translate the datepicker into German? Can I hide Sunday? thanks
Hello @basti1985
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar/Avada Team, I have submitted a ticket under my account – Ticket #423222.. Please take a look at it and let me know asap as my time is very limited to deliver the project and I have a deadline. Username is matching my ID here on Envato: Kiranov. You have full access to the website and everything you need is there. Thanks
Hi, You can ignore question No.1 in the ticket please.. I was able to find it but it’s too complex.. it shouldn’t be in multiple spots.. Please question 2 and 3.. Thanks again.
Hi
Our team will get back to you shortly on the relevant ticket
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi… just a quick question.. on the Tutor template… on the homepage.. please look at this screenshot.. I was able to find the lower part of the background image pointed in red.. but the upper part it’s not there, and not on the element above.. where is that called from? Any idea? https://www.screencast.com/t/m4tFbzNsR
LOL! Never mind, I found it! Thanks in advance
Glad to hear that.
- Abbas
How would I change the FAQ font color?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any update on this?
Hello @brockgillespie
We do not see any ticket from your end at all, can you please let me know if you have filled in any ticket with us? do you have any issues opening a support ticket as you do have a valid support with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is there a way to include photo reviews for woocommerce within Avada?
Hello @yandao
We have not officially tested this particular plugin with our theme so can not provide you with a solid recommendation, however you should definitely be able to further get in touch with plugin author about this.
If you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Unfortunately, we have waited for around 1-2 weeks to get help updating Avada because we cannot find documentation on how to generate an API Key.
The first response we got was links on Theme-Fusion’s website to steps on how to update from older versions; however, none of the links contain anything about how to get said API Key.
I even recorded a 12 minute screen recording to show exactly what the issue is in the WordPress dashboard when trying to update Avada, got a notification that the video was watched, and still have gotten no response.
In case it helps, here’s the same link to the video so maybe whoever tries to help now can quickly provide the answer we are looking for: https://www.loom.com/share/d244fd394a234939ae75fed88940a6d4
Thanks.
Hi,
Newer Avada versions no longer use the API key. You can update as guided here:
https://theme-fusion.com/knowledgebase/updating-avada-older-versions/
Once you/re on latest Avada 7.5 version, you can then register with the purchase code as guided under WP dashboard -> Avada -> Dashboard page.
If you’re on Avada 5.x or newer, you can follow these links on how to update:
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
I do not see a ticket with your username in our ticket system otherwise your issue would’ve been resolved within a day or two (minus the weekend). As this is Not a support platform, if you still see issues, pease send us a message with your issue description using the form here http://bit.ly/2NJoU51 and we’ll get back to you shortly.
Thank you. – Abbas
Hello team, I see lot of themes, most of the theme developer put lot of efforts for the awesome demos, but I see all you demos pages, its to bad when comparing to other themes in themeforest.I will see lot of repeated blocks and views in your demo. Can you provide the awesome and more creative demos in the upcoming versions.
Hello @Nivagus
Our demos are very well designed and are really appreciated by our customers and depending on feedback received we do release more demos time to time, we have a very talented and diverse team of designers behind those, I am not entirely sure what you mean by repeated blocks however some prebuilt sites depending on the niche will have similar objects to fulfil the requirement of that specific niche, such as blogs, portfolios, products etc.
We appreciate your feedback and suggestions, more demos will be added and introduced as well, if you have any more suggestions please send them here => https://bit.ly/3p3khGw
Thanks
-Ammar
Hi,
How can I change it in the picture down please (click on the link please to see the picture) ? https://image.noelshack.com/fichiers/2021/48/1/1638182778-capture.jpgBecause actually this is a non language text and I want the extract of the post will be automatiquely the begining of the post.
Thanks in advance.
Hello @bill14
This is coming from the custom excerpts probably however to get a better idea we will need you to please open a support ticket with us, in order to change this from custom excerpt please edit the post and drop down to Excerpts field.
If you need further assistance with us, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
It is not a support. Show me in your documentation where can I manage it because there is not this option.
Thanks in advance.
Hello @Bill14
As I said earlier, your screenshot does not represent how the blog or whatever post type is that is being setup, is this using our blog element? is this using default blog page or is this using a postcard? there are various ways to do things in this case depending on how you have set this up so we can not provide you with a documentation specific to this scenario unless you open a support ticket and provide your site access.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Send me all the documentation about the excerpt post please. I did not find it. Just send me that.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
That is the message ”: “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here”
You want I pay an extra support because you can’t send me the documentation for the extract post ?
This is serious ? I bought your theme, give me the documentation for this part. I don’t find it in your general documentation.
What is the problem with that ? It is not a problem I ask you to solved, I ask you how your theme is working. You have to give the good documentation for your clients.
Hi there
You can contact us directly here instead > http://bit.ly/2NJoU51 – and we will assist you further. The Themeforest comments section is not meant for support, and as it was clearly mentioned previously, what you are trying to achieve is not a documentation-related point.
Thank you, MB
Hi team,
I am interested to buy your theme and would like to know if I can build the menu similar to what you have in the demo. (screenshot -> https://imgur.com/a/J4wZpcw ).
Hello @ipfy
Definitely you can, the demos are built on Avada and they are using megamenu option, you should be able to create the exact similar menu without any issues.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I noticed that after setting “reCAPTCHA For User Elements” to “Yes”, attempting to submit the form on the Contact page ends with the message “SORRY, RECAPTCHA COULD NOT VERIFY THAT YOU ARE A HUMAN. PLEASE TRY AGAIN.” Can you check it?
Hello @ventio-pl
Please try decreasing the reCAPTCHA security score from Avada > Global Options > Form > reCAPTCHA tab here => https://share.getcloudapp.com/rRuWd4B0
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I tested it by setting it to “0” and it doesn’t change anything
Hello @ventio-pl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I initialized the site. After this, The purchase code is already being used on another domain.Please solve it.
Hello @Boossy
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3lDffzN
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Let’s reset the site.The purchase code is already being used on another domain.Please solve it.
Hello @boossy
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3lDffzN
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hi, the revolution slider isnt working for me. i put my registration key and get back invalid key message. is there any solution to register? thanx
Hi
The current copy of the slider comes bundled the theme to create great functionality and the users don’t need to pay extra for the sliders. We do include updates for the slider as and when they are released. The plugins, if added via the theme, will show as not activated. This happens because this is a bundled plugin. The plugin, however, is completely functional. The only limitation would be access to their premium content
If you do need to register/update your premium plugins separately, you can do so by purchasing their license individually. However, this is not really required. Relevant documentation – https://theme-fusion.com/documentation/avada/sliders/purchase-codes-premium-sliders/
The plugin can be updated by going to WordPress admin panel dashboard → Avada → Plugins (and not the regular plugin section)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am interested in purchasing a theme. I have some questions. Kindly clear it. When I purchase a theme theme, are all the 85 themes available? If yes then how many times I can use one theme & how many I can use with 1 purchase? Let me confirm. Thanks
Hi
We do have 85 demos (the Avada theme is the same theme used for all the demos). If you are using the Avada theme, you can try and use any of the demos as many times as you need. However we recommend doing this in the initial stage as when you make the site, importing a demo can cause the content to be replaced
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi. I just bought the template. I’m dissatisfied with the format. Support is not good at all and is not responsive. Please return my purchase
Support ticket closed without answer
Hi there
Your support ticket is in progress and it is not closed. The support system is email based.
The last reply from our team was a request for access to your installation in order to assist you further, to which you have replied. Please be patient and allow our team enough time to reply back in due course.
Thank you, MB
The ticket was not visible to me. You say wait and be patient. Please say in response to the ticket that you are following up. I am waiting for the answer for 48 hours. I must be confident in your efforts to resolve the issue
Hi there
Our support team replied on the 26th, you replied back on the 26th. It is now the 27th, not 48hrs and a member of our team is actually busy with your ticket as we speak.
Our support teams weekend reply times differ as opposed to weekdays as is classified in our support terms.
Thank you, MB
thank you. The problem was solved correctly. About the time of the problem. Please inform the user about the work process with a short message. Even invite patience to solve the problem. Thanks again to the support team
Hi there
I am glad that we could assist.
Thank you, MB
are you considering adding a user profile page?
Hi
WordPress does have an author page. Using Avada layout builder, you can create a custom Avada layout for the author page. You can refer the link https://theme-fusion.com/documentation/avada/layouts/introducing-avada-layouts/
We would be delighted to have you as a part of our growing community!
Thank you, Shaminder
You’re not very strong on the UPDATE part of the theme….it’s so buggie, so unclear as what is required in order to have some kind of updating proccess…..WHY??? why do I need to spend so much time trying to update a malfunctioning theme and still it doesn’t work!!!!
Hi there
The update process is the same as any other WordPress theme, no different, and straightforward. If our update process did not work, hundreds of thousands of websites would be affected, and we would all know about it.
Please make sure that you have checked and followed the detailed and comprehensive update help files that we provide:
- Updating from an old version of Avada? > http://bit.ly/2pPNngZ
- Important Update Info > http://bit.ly/1FAmQpu
- How to Update > http://bit.ly/1H8JGzo
- Avada Patcher > http://bit.ly/1QSd8Ol
- Avada Change log > http://bit.ly/1EK5mAg
The single most common issue that many think is buggie or bug-related is not purging your website’s cache options and/or plugins after the update. Again, this is imperative and detailed in the update help files.
We do not see a support ticket for your username since August 2020 or direct contact via email either. However, if you cannot submit a support ticket for whatever reason, you can contact us directly here > http://bit.ly/2NJoU51 – if you need further assistance.
Thank you, MB
duplicate
Hi there,
Hi there
Your previous message did not come through, please do let us know what you need assistance with.
Thank you, MB
