Discussion on Xtra - Multipurpose WordPress & WooCommerce Theme + RTL

Discussion on Xtra - Multipurpose WordPress & WooCommerce Theme + RTL

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1254 comments found.

do u have plan add radio music theme somthing like remix ? and video live streming ?

Hi,

We have your Email address on our waiting list and we will inform you in this case as soon as our item is ready.

Regards

Hi,

My site logo and slider images are not showing on my mobile browser, but works perfectly well on desktop (slider preview for mobile while working on the desktop is fine too), but the images are not loading when I try to open on mobile – Just the logo and slide images. The other site images are opening.

I’ve changed images from PNG to JPEG and even reduced image size, yet the issue persists. What could be the problem and how do I fix it?

Sorted. Thanks. I uploaded another logo. I guess it was corrupted.

Good Luck :-)

Hello, xtratheme.com very slow? Demos available Elementor and library modules pre design?

Hi,

Did you check your system status in Dashboard > Xtra > System Status?

- We do not have any report in this case; please provide us your hosting details so we can investigate in this case.

Elementor section templates are not ready now, and we will add them in the further updates.

Regards

hi , when i want to active this theme , show me this error : Envato error: Failed to validate code due to an HTTP error 403 can you help me to solve this problem ???

Hi,

It seems that your IP has been blocked from Envato servers, please make sure your IP address is valid from Envato.

Regards

Hello, the support is very bad. Although I wrote specifically about what the problem was and what was done, they sent the plugin that I said I used as a solution.

First of all, it is not 100% compatible with polylang. The polylang customizer support plugin that I use in many themes does not work in this theme. I solved it myself using jquery.

After the update, the gallery modules in elementor are broken. I deleted and uploaded it, opened the page again, tried it, it didn’t work. All the support team did was to activate the default gallery module. It was such a ridiculous situation in terms of design that I could not convince my customer.

Actually, I liked the theme a lot, the settings etc. I’m planning to buy more than one license for it, but they couldn’t even solve just this problem and it will still be solved.

Finally, even your e-mail subscription in the footer of your main demo is not suitable for responsive design. Check it, people who use it do not become victims!

Note: I bought the theme from my agency account, this is my personal account.

Hi,

As our technical team reports, in this case, we will fix all incompatibility issues with the Polylang plugin in our next update next week. Thank you for your patients.

Regards

Getting back so late for support. I am still waiting for the solution. Thanks.

Hi,

Please provide us your ticket number, we will assist you in this case.

Regards

Hello, the ticket number is: #2921782

Hi,

As per our technical support report, they have answered your ticket, and you should wait for our next update to fix your issue.

Thank you so much for being so patient.

Regards

Good day How do I set it up? browser bar color for mobile … thanks

...

Hi,

You can customize your Mobile header in Theme Options > Header > Mobile Header

for more information please read this: https://xtratheme.com/docs/theme-options/theme-options-mobile-header/

Regards

Hello! can i change header breakpoints? Brekpoint is in 768 pixels. I want to enable it in 900 pixels.

Hi,

There is no option for breakpoint now, we will add it to our features list for further updates.

Regards

diz

diz Purchased

hello! i’m an old purchaser from your website. i need to put a clickable image that, on click, open something like a modal gallery with several images related to the first one. How to achieve this? thanks

Hi,

You can use the Gallery element and set the Gallery Type as a Linkable Gallery. Then add some popup elements and add a new Gallery into them, then link each linkable gallery item to a specific popup element.

Regards

Please! Can you increase the speed of your support records? My client creates a problem because the answers are very poor and the problem is not solved. There was a problem in the gallery section after the update. Images are not showing up even though I deleted and re-added them. Also, on the site where I use polylang, I cannot translate the header top and buttons that I added with the customizer. The button name changes in every language.

Ticket ID: 2917228 and 2921490

Sorry for this, we are experiencing a high volume of support tickets right now, and we will reply to them by their order; please be patients.

If I need to buy more than one license, is there any discount?

Hi,

Our activation system only works with purchase code and does not check the username, so you can give your client only the purchase code.

Regards

Yeah, I know. But how will they get to download updates?

Our theme has an automatic update feature, and they can update the theme and plugins directly via the WordPress dashboard.

Hello, on the 200 premade blocks you offer, are they for wpbakery builder or for elementor builder? https://prnt.sc/1zw4b92

Hi,

These templates are for WPBakery now, and we will add them to Elementor in the next update.

You can import any page from any of our demos on your website and use it efficiently, just copy your wanted page’s URL and paste it in Page Importer of our theme.

Regards

Thanks but looking for a theme that has 200 Elementor premade blocks

We will add our templates for Elementor in next update.

Hi,

Could you respond fast, please?

Not getting any response from the support team – more than 24 hours now, See the issue below:

http://megafieldsolicitors.com/wp-content/uploads/2021/11/Picture1.png

http://megafieldsolicitors.com/wp-content/uploads/2021/11/Picture2.jpg

The Room page has no picture, even though the individual rooms pages have images.

I need the images in the individual rooms to show on the Rooms page from where site visitors navigate to the specific rooms page – sub page.

Thanks

Hi,

As we said in our previous comment, please make sure that you set the image as a “Featured Image” of each posts.

Please follow up your technical request via our support.

Regards

why does my purchase code saying it is invalid? Can you reset it?

Hi,

Please send your request via our support page: https://codevz.ticksy.com

Regards

After the latest update 4.4.2 something is wrong with the Gap element. The gap setting for mobile is also seen for desktop users. So you get a gap height of hide_on_mobile px + show_on_mobile px.

Hi,

We’re sent your issue to our technical team, they will investigate in this case and we will update you.

Regards

Thank you for fixing this issue in the latest update

For some reason when I updated to the latest version, the license was inactivated so I had to re-activate it again. I don’t know why that happened but it’s not a desirable behavior.

Thank you for your report, we will investigate in this case and we will fix it if there is any issue.

Hi,

Please how do I changed the default images on the ‘Rooms’ page in the Hotel Xtra Theme, I’ve changed images in the individual ‘rooms’ sections but images in the ‘Rooms’ remain as the default ones. Rooms is not available on the pages list on the WP dashboard – like a blog page – so I can edit the default images.

Thanks

Hi,

You should change the featured image of each post.

Regards

I have changed all the featured image for each of the posts/rooms, yet in the overall Rooms page/post, it’s the default images that are showing. Images in the individual rooms have changed but not in the Room’s page/post for all the posts.

Hi,

Please send your request via our support page: https://codevz.ticksy.com

Regards

Hi,

Please how can I remove edit the text paralax backgrounds on different pages in your Hotel theme. For example, in the single Rooms page, you have the faded text paralax ‘Superiom’ in the background and I’ve checked the theme options, can’t find where to modify and Elementor is not providing options for that either. Everything else is editable though.

Thanks

Hi,

You can find how to edit our demos in our documentation > Demo Edit Guide

https://xtratheme.com/docs/demos-edit-guide/xtra-hotel

This is a Shape of Title and Text element, you can find it under the shape option in the Title and Text element in the page builder.

Regards

Thanks. that worked! One more thing please – The default images on the ‘Rooms’ page not changing, although I’ve changed images in the individual ‘rooms’ sections in ‘Rooms’ post. Rooms is not available on the pages list – like a blog page – so I can edit the default images.

Regards

Hi,

Each room has specific content, you can create it via page builder.

Regards

how to add additional icons to your font awesome icon library , I want to add tiktok icon to social media icons but no tiktok icon in your library

Sorry there is no any other solution that I know.

thanks anyway

You are welcome :-)

I have been working as a WordPress professional for 7 years. Today I bought the Xtra theme for one of my projects and I want to share my experiences here. - It is very simple to install and activate. - Its demos are very complete and attractive and can be installed very quickly and easily. - This theme is very clean and the website speed is extremely fast. - Its dedicated admin panel is very simple and complete. - All parts of the website can be customized. It is fully responsive and has very attractive menus and sections for tablet and mobile mode. All in all, I can say that Xtra is the best theme I have ever used.

Hi,

Thank you so much for your great feedback and review. :-)

Regards

I want to sort projects by date. where can i change this?

Hi,

We do not have this options in our pre-built templates but we will add it in our next update, also you can create a custom page with page builder and our post grids element then set it as a custom portfolio page template.

Regards

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