1254 comments found.
Can I use one license on multiple websites? or I have to buy a separate license for each site individually? if the latter, do you offer multiple site plan?
Hi,
Our license is a single license and you should buy a new license for each new website separately. we do not have any plan to add multiple sites license.
Regards
I need help. When I try to update my page after editing on Elementor. It shows “Server error (400)”
Hi,
Please send your website URL and login credentials via our support page here: https://codevz.ticksy.com we will check it for you.
Regards
When i try to change the logo or edit the site it says this message.
Your theme has 13 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Hi,
You should change the logo from Theme Options > Header > Logo
Also you can see our Edit Guides in our documentation to find how to edit each demos.
https://xtratheme.com/docs/demos-edit-guide/Regards
but when i do that it says this message and it doesnt show the widgets, ive tried installing one with wp bakery and the other with elementor
Your theme has 13 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com we will check it for you.
Regards
Hi. I bought the theme today and every time i try to activate the “codevz plus” it shows me that “Plugin could not be activated because it triggered a fatal error”
Hi,
It seems that your plugin has not been installed completely, please go to /wp-content/plugins/ and delete the codevz-plus folder, and then try to install it again. if you have any issues, please contact with our support page here: https://codevz.ticksy.com
Regards
Hello Team, Please why does your new theme update keep giving me an error anytime i upload ?
I cant use the new theme update. Please sort this error out,
I’m having a lot of problems with this theme, the images by and just don’t work, I’ve even tried to install the theme on another server I installed everything again and nothing all the images appear as: wp-content/plugins/codevz-plus/assets/img/p.svg
I send tickets, they take a long time to solve anything. I have my client already upset with me
Hi,
We’ve received your ticket just 6 hours ago and it needs more time to investigate in this case, please be patient and give us more time to find your specific issue.
NOTE: You can send your login credentials via your ticket to make this procedure faster.
Regards
I’ve already answered the password and user in the ticket, so that you can access the site, but so far I’m still waiting for the answer, I don’t think you have checked the site.
I’m having problems with the images that none appear, and the polylang…
I ended up being able to resolve it. The problem is with the Polylang plugin, theme test doesn’t work with this plugin
Hi,
Sorry for the late reply because of the New Year holidays, our technical team working o this issue and we will release a new update as soon as we fixed it.
Regards
welcome back to themeforest, can you talk about your new elementor support – re: your entire demo and content was based off wpbakery – did you port everything to elementor or just a few demos/modules?
Hi,
Thank you, All demos are Elementor ready, you can check each demo with both page builders, please check our website: https://www.xtratheme.com
Regards
Hi, Does this theme support creating custom layout template to use with different post types? How about custom grids? I want to be able to use custom fields and WordPress elements in different post types and grids. Also need to create and customize WooCommerce single product and shop layouts and elements. Thanks
Hi,
You should use extra plugins for your needs such as “Custom post type UI”
Regards
I can’t Import Demo- Messageis- Error! PHP error 500, Internal server error, Please check your server error log file or contact with support.
Also I can’t Submit on your tisky forum because I’ve already a account with another author. Help me Asap.
Hi,
Error 500 is related to your web hosting, please contact your hosting technical team.
For our support, you should create a new account for each new author on ticksy.
https://codevz.ticksy.comRegards
Hello there, could you please provide a detailed solution to the ticket#2933176. It becomes very urgent for now. Thanks for your great support in advance.
Can I have a phone call with you?
Hi,
We have replied to your ticket, please check it.
- We do not have support via phone.
Regards
Hey CodeVz. Can you assist just with one tip? How to remove meta stuff from blog pages (like date)
Hi,
Go to Theme Options > Blog > Blog Settings
Regards
Can I use this theme for a new website https://biztraction.biz with purchasing a new license? I don’t intend to use demo import, I just want the theme structure
Hi,
Yes, you should buy a new license for each new website.
Regards
Alright, thank you.
You are welcome 
Hi, very nice theme.. planning to purchase for my next project… but i have question . i want to use elementor to build website so is it possible to to copy once section from “corporate business” demo another section from “factory 2” likewise another section from “beauty saloon” and place it inside one page or there would be issue if we copy one section from one demo to another demo page.. Let me know.. Thank you.
Hi,
Yes, you can import any page from any demos and copy the desired section from the imported page and paste it into your page.
Regards
23hours since I replied on the support system, and still no response. This is really quite frustrating. How do you expect people to use your theme in a professional capacity if you won’t provide efficient support?
Hi,
We’re just replied to your ticket, as your ticket needed more time to investigate it caused this delay.
Regards
I replied to a support ticket over 15hours ago and have still not received a reply. This is not a professional level of support. If you cannot cope with the level of support requests your are receiving then you should hire more staff.
Hi,
We’re just replied to your ticket, as your ticket needed more time to investigate it caused this delay.
Regards
this them one of the best theme i ever use ,i want bulk license for many sites,can i get offer or discounts?
Hi,
Thank you for buying our theme and contacting us, unfortunately, this is not on our side and Envato does not have this option to sell bulk licenses.
Regards
In the latest update, 4.4.3 the Timeline element in WpBakery is not working properly. The styling is lost and it’s throwing an PHP error: “Warning: Invalid argument supplied for foreach() in /wp-content/plugins/codevz-plus/codevz-plus.php on line 1006” It seems to work as expected in 4.4.2 and did not throw any errors.
Hi,
We’re sent your issue to our technical team, they will investigate in this case and we will update you asap.
Regards
I’m finding that the support system is slow for replies, Sometimes up to 12hours before a reply. And communication seems hard, as in – I end up having to explain myself repeatedly over 3 or 4 replies before I get an answer to my question. Can this be improved please?
Hi,
Sorry for this, we are experiencing a high volume of support tickets right now, and we will reply to them by their order, please be patients. We are working hard to improve our support center performances.
Regards
Hi, really nice theme, love it! I sent you an email several hours ago and I look forward to hearing from you asap.
You said you would answer the ticket in less than 4 hours, however until now, we haven’t received any. Could you please improve this?
Hi,
Sorry for this, we are experiencing a high volume of support tickets right now, and we will reply to them by their order, please be patients. We are working hard to improve our support center performances.
Regards
Whitelabel disables update possibility. Is there workaround to still update theme?
Hi,
As you’ve changed the theme name it caused this issue and your should update your theme manually, please read this post: https://xtratheme.com/docs/how-to/automatic-updates/Regards
Dear Codevz. Can I please ask you for more specific instructions on how to update the theme? I also use a child theme. I can’t afford to break the site. I did use all of the white-label options, so consider it as being renamed as XYZ.
What I would require is brief info on what to upload where to update white-labeled theme files and not lose anything.
Hi,
Please read this:
https://xtratheme.com/docs/how-to/how-to-update-the-white-labeled-theme/Regards
Codevz, I’m amazed by what you did with this theme! Brilliant. I can not give enough praise to this product. Thank you for the link. I hope you sell in thousands!
Hi,
Thank you, You are welcome
Regards
