6345 comments found.
Hi team, how can i increase the number of shop products in the category section? I have been bashing my head on the wall trying to tackle this.
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
Hi! 
How come my ACF doesn’t load?
https://www.hojskolendk.dk/hoejskoleophold/maldiverne-sri-lanka-bali-gili-islands/WP Bakery setup: https://prnt.sc/265v29c ACF / CPT: https://prnt.sc/265uz7p Where is should be showed: https://prnt.sc/265uufn
- Everything shows, except the data from the WYSIWYG-editor.
Also, everything is updated.
Nevermind – it’s figured out another way
Have a question about the inbuilt contact form, is there a way to send a email copy of the form to the sender after they have submitted? Is there a field I can enter in to the receiver’s email that will allow this?
I did search on the support portal but couldn’t find anything on this, thank you
Hello,
At the moment the built-in form doesn’t provide this feature out of the box. You can use Contact Form 7 plugin instead.
Let us know if you have further questions!
добрый день. Где храниться ключ лицензии? Если я удалю действующий сайт, как мне перенести лицензию на новый?
Hello,
Please note that we provide support only in English. The API key is stored on our Support Portal and Envato databases. You can manage your licenses according to this guide: https://help.us-themes.com/impreza/installation/activation/
Let us know if you have further questions!
Hi there, happy New year
I am interested in medical demo. How did you build it up ? It’s really fast. What i mean is can we hold these google page speed scores if i try to edit this theme with wp bakery ?
Hello,
It was built with our own Live Builder, but WPBakery can achieve the same. The page speed score rather depends on content and its quality than on the page builder.
Let us know if you have further questions!
Hi, i’m impressed with the theme option and scalability so far. Its great. One question regarding font size, is it possible to apply size for different units, like desktop, mobile and tablets for a wpbakery heading? Otherwise I need to add extra css queries. Thanks!
Hello,
Open element settings, go to the Design tab and set the desired font sizes there, please see this: http://somup.com/c3Vel5ZfYo
Let us know if you have further questions!
I have used a lot of themes, this is the theme I have encountered with the least js and CSS loading. According to my test, the live editor now has many bugs. Do you plan to fix it in the next version?
Hello,
Sure, we provide fixes and new features in every update. Please provide us with the list of “bugs” so we could take a look.
Thanks!
Cpanel in its log Metrics error reported some issues/errors with Imprezza on my website https://flipbook.dinetcomms.com You may wish to resolve the issues/errors for better user experience. Wed Dec 29 11:22:21.048113 2021 pid 981242 AH01276: Cannot serve directory /home/dinetcom/public_html/flipbook/wp-admin/css/: No matching DirectoryIndex (index.php,index.php8,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: binance.com Wed Dec 29 11:17:32.250574 2021 pid 970749 AH01276: Cannot serve directory /home/dinetcom/public_html/.well-known/: No matching DirectoryIndex (index.php,index.php8,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: binance.com Wed Dec 29 11:17:20.948761 2021 pid 977749 AH01276: Cannot serve directory /home/dinetcom/public_html/wp-admin/css/: No matching DirectoryIndex (index.php,index.php8,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: binance.com
Wed Dec 29 11:22:34.083428 2021 pid 980446 AH01276: Cannot serve directory /home/dinetcom/public_html/flipbook/.well-known/: No matching DirectoryIndex (index.php,index.php8,index.php7,index.php5,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.js) found, and server-generated directory index forbidden by Options directive, referer: binance.comHello,
As I can see these “errors” aren’t related to our products. Please contact your hoster and ask them to investigate the issue, they should provide a solution.
Let us know if you need further assistance!
Widgets not working in sidebars – empty sidebars. Waiting answer from support team.
Hello,
Please see this: https://help.us-themes.com/impreza/tickets/53514/#reply-226056
Hello, is the WP Rocket license included? When I activate it, the following message appears: “WP Rocket There seems to be a problem with the license validation. You can see the error message below.
License validation failed. This user account is locked. Read this guide for more information. ” Thanks
Hello,
Yes, we’re experiencing an issue with our license. We’ll inform you here when we have any news.
Hello,
Despite the explicit agreement with the company representative, at some point, WP Rocket management seemed to feel that the cooperation was not beneficial enough for them, and blocked our license. We have made several attempts to improve conditions for them, with a new great added value for their company, but within a month received no clear answer, counter-proposals or further instructions.
At the heart of our company are values such as integrity and openness. The current situation does not allow us to continue cooperating with a company like WP Rocket and continue to recommend their product. So in the next update, we will remove their plugin from the bundles. We apologize to all of our customers who have been affected by this situation. Subsequently, we will choose our bundling partners more carefully; we will try to make up for this omission with the new great plugins that we’ll bundle in 2022!
Hi – Pre-sales question. I am looking at the theme for the IT Agency demo. Is the cartoon style imagery used in this available with the theme download or do I have to buy it elsewhere? If elsewhere, could you please tell me where I can buy it? Thanks.
Hello,
You can find these image here https://www.figma.com/community/file/890095002328610853
Let us know if you have further questions!
Hi! How do I apply the grid display style to output products in other plugins https://ru.wordpress.org/plugins/recently-viewed-and-most-viewed-products/ ? For example, we use the viewed products plugin. But it outputs the default default display style of the list of products. How to apply exactly the style that is made in impreza for the catalog? Is there a widget in the form of a carousel that will allow you to display the products viewed by the user in the selected style? Thanks
Hello,
Unfortunately, this plugin won’t accept Grid Layouts. Grid Layouts are supposed to work with Grid elements. So you need some custom solution to apply custom layouts to the output of the plugin. You can hire a separate developer for this particular job.
Let us know if you have further questions!
Hi! https://yithemes.com/themes/plugins/yith-woocommerce-recently-viewed-products/ This plugin supports a grid. I would like to understand how to apply your grid styles to other grids from other plugins. Is there any way to solve it?
Unfortunately, there is no such feature available out of the box. When I say “Grid”, I mean “Grid” element of WPBakery Page Builder, which is a part of Impreza theme. Grid Layout is supposed to be applied to output of the “Grid” element, at the moment it can’t be applied to the output of third-party plugins.
Let us know if you have further questions!
Dark mode option is not visible?
Hello,
Please make sure that you’re using the latest Impreza version: https://help.us-themes.com/impreza/changelog/version8/
Let us know if it helped!
When I hover, why does it show the background as red? I changed all the color settings from red to purple in the Impreza theme colors in the back end. I don’t see where it is coming from. How do I change that to purple? You can find the carousel on the main page of my website. Thanks.
Hello,
You can set this color for each Portfolio Page via “Custom appearance in Grid” box: https://gyazo.com/259a9a75d7d49491e055446eb6380394 Or you can create your own Grid Layout with the desired predefined colors: https://www.youtube.com/watch?v=LYWnatx1hk8
Let us know if you have further questions!
I want to make it mandatory to search only with capital letters in the search section.. how can I do it?
Hello,
Unfortunately, there is no such feature available out of the box. But what’s the goal of using capitals?
Hi,
Great theme, love it and will use it again.
Just a heads-up … the images at the bottom of the About page on the SEO Agency demo site are missing.
Hello,
Thanks for the feedback! We couldn’t replicate the issue so far. Please provide us with exact OS and browser versions so we could check once more.
Hi,
1920×1080, Chrome Version 96.0.4664.110
The logos show fine on responsive but it’s the logos at size 125×50.png which aren’t showing …
https://impreza26.us-themes.com/wp-content/uploads/2021/11/logo-1-125x50.png https://impreza26.us-themes.com/wp-content/uploads/2021/11/logo-3-125x50.pngetc
We’ll fix this issue soon. Thanks!
I sent you guys an email… i really need help ASAP for the mobile header menu… it does not work on my end… i have created a demo account on your demo site to check the settings and everything is the same.. except that on my site it does not work… thanks!
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Can’t access Theme Options
My site is having issues with a couple of basic page templates that the theme tells me can only be accessed via Theme Options. There are other site functions that fall under the same problem. When I try to do so, I find that all the tabs under Theme Options (from Site Layout all the way down to Manage Options) are inaccessible except for the General tab, and that I can’t even save changes made under the General tab. In short, there are several basic and important site functions that are not working properly, and I cannot fix them because Theme Options is a giant blank wall.
Does ponying up for a new licence solve that? Will that give me access to the areas of Theme Options from which I’m currently locked out?
Hello,
Please make sure that you’re using the latest WordPress and Impreza: https://help.us-themes.com/impreza/changelog/version8/ then clear all cache and try again.
Let us know if it helps!
It’s an awkward situation. The site is running Wordpress 5.8.2, which is the latest version. The Impreza part of it, however, is a little more complicated. We’re running an adaptation of Impreza 6.1.2. I can’t say much about the people who adapted it for us other than to note that my mother told me that if I couldn’t say anything nice about somebody, I shouldn’t say anything at all. What’s quite clear is that they’re not going to stand behind their work or provide any support at all.
It’s a Hail Mary, I know, but I’m assuming that when we acquired their half-finished job, we inherited their Impreza licence, which is what prompts my question above about whether purchasing a new licence of our own will lift the firewall around Theme Options—and from there, whether that will give us access to areas of the site from which we have heretofore been barred. If you need to review the site’s back end in this regard, please let me know. Thanks.
Hello,
What do you mean by “adaptation”? Did these developers change some theme files? Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks in advance!
Reply sent via your contact page. I’ll need an email address so I can set you up as a user. I’m delighted and thankful that you’re willing to do this.
hello.
it seems that the components of the “wpbakery builder” (by default) are not working properly. they have no effect – on their options.
I created a test page, in which I added the “tabs” or “accordion tabs” components.
when I save the draft and preview it, I have no change – still, positions, etc.
https://prnt.sc/22qa2f9 / https://prnt.sc/22qa71s / https://prnt.sc/22qaajlHello,
Go to Theme Options > Advanced > Optimize JS and CSS size and click “Auto Optimize” button, then clear all cache and check again.
Let us know if it helped!
hi. sorry. not working..
Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks in advance!
message sent! thank you!
The blog post previews shows the breadcrumbs that I use in the blog entry at hte beginning fo the text preview. How can i prevent this?
Hello,
Did you add Breadcrumbs element directly to post content? If so, remove element from content and add it to Titlebar or to Content Template instead.
