1960 comments found.
Hello, I no longer have the possibility to register on the site. When I click on the icon account I only have the possibility to log in but the register tab is missing. Is this an option?
Hi,
It seems you forgot to enable the registration feature. It is disabled by default. You can follow this document to enable it:
https://docs.uix.store/sober/#/shop/account?id=registration-formThank you
Perfect. Thanks.
When you enter the mobile menu from the link below, the shopping cart button appears.
It doesn’t show up when you click the link here.
https://pawparis.com/product-category/kopek/boyun-tasmasi-kopek/ Hello,
Look like you modified the theme’s files. As we checked, the code of the header on homepage and the product page is different. On the homepage, the header contains HTML code of the cart icon. But on the single product page, it doesn’t.
Please try again with the original theme to test the issue.
Thank you
I just updated the theme and no changes were made.
Hello,
Did you edit the theme or add custom code via plugins? We need to check the website from the backend to test this issue. Please open a ticket on the support site, or mail us the admin login credentials, we will help you check this issue.
Thank you
I can’t create a ticket because my support period has expired. Can I send an e-mail?
Yes, you can send us an email via the contact form on this page:
https://themeforest.net/user/uixthemes#contactThank you
Hello, how is everything? I am trying to import demo content but pages and some other content are not importing. can you help me?
Yes, please mail us your website address and the admin login credentials. We will help you import the demo content. And don’t forget to mention what demo version you would like to import in the email.
https://themeforest.net/user/uixthemes#contactThank you
Hey guys,
is there a way to show the product as a list in the product page?
Thanks !
Hello,
Thank your for your attention for our theme. We’re afraid we don’t really understand your question. Do you mean to show a list of sub-products inside a single product? If you mean so, the theme does support the “grouped” product type. You can group related products (like a set of clothings) to a single product. Besides, you can also use the Bundled Product extension of WooCommerce with more advanced features.
https://woocommerce.com/products/product-bundles/If you have further questions, please let us know.
Thank you
Hey there,
No a list of item like this: http://artemistheme.com/themepreview/product-category/women/?mode=list
For the shop page
Unfortunately, this theme doesn’t support the list view for products. It just supports the grid view only.
Hi, after updating the Kirki 4.0.3 plugin I got an error on the site. Woocommerce version 6.0.0. Thanks
Hello,
Thank you for your feedback. This is a bug of Kirki 4.0.3. Please download version 3.1.9 on this link (at the bottom, you will see a dropdown of older versions):
https://wordpress.org/plugins/kirki/advanced/We have reported this issue to Kirki team. Hope them will release a quick fix for this.
Kind regards
many thanks
Hello,
The plugin “sober addons” is not updated correctly and when updating the plugin “woocommerce 6.0” the web goes blank.
All the best.
Hello,
Thank you for your feedback. We’ve made a test on our website but there was no issue with WooCommerce 6.0. Please mail us your website address with the admin login credentials. We will check it for you.
https://themeforest.net/user/uixthemes#contactThank you
Thx!
Hello again,
I think the Kirki 4.0.3 plugin update also breaks the site. In the mobile version, the menu style changes and the cart icon in the upper right area disappears.
Hello,
Thank you for your feedback. This is a bug of Kirki 4.0.3. Please download version 3.1.9 on this link (at the bottom, you will see a dropdown of older versions):
https://wordpress.org/plugins/kirki/advanced/We have reported this issue to Kirki team. Hope them will release a quick fix for this.
Kind regards
Hello,
16 months ago I asked if it was possible to have a sticky add to cart button on the product pages. You answered me that you were going to work on it. Have you found a solution since?
Sincerely,
Dylan
Hello,
Yes, we have developed a sticky add-to-cart bar, but for the Konte theme first. It is a bit different with this Sober theme. Our developer is working to add it to this theme. It will be included in the coming update.
Thank you
Hi, I need to import only 1 page of the demo on my actual website (I imported the full demo 2 years ago but I deleted that page at that moment). The page I need to import is the one called “Home page 4” (for wp bakery).
thanks!
Hello,
You can import the demo data on a local site then copy the content of home v4 to your website to recreate it.
hello, I would like to set up a product carousel by selecting products. Is this possible? I can only find a carousel but I can set the categories. Thank you very much
Hello,
Unfortunately, it is not possible to pick product manually. However, there is a trick for this. You can create a category for products you want to select, then use it to get products for your carousel.
Can’t you receive any updates (for example WPBakery Page Builder) when your support had expired?
Hi,
Yes, we can update this plugin for lifetime, even after the support has expired. At this moment, there is no newer version of it. You can check the changelog of this plugin on this link:
https://kb.wpbakery.com/docs/preface/release-notes/Thank you
That is very strange, my Wordpress says v6.8.0 is available:
WPBakery Page Builder Je hebt versie 6.7.0 geïnstalleerd. Update naar 6.8.0. Details van versie 6.8.0 bekijken. Compatibiliteit met WordPress 5.8.2: Onbekend
WPBakery Page Builder has just released a new update for a few hours. We updated it too. You just need to delete this plugin on your website then reinstall it in Appearance > Install Plugins to get the latest version.
Thank you
Hello! I am using your theme on the following website: https://cateringthecook.com/menu-de-navidad/ and the product tabs component does not load the correct product from a category unless I click on one of the categories. Could you please check this error?
Thank you,
Hello,
Thank you for reaching out. As we checked on your website, the product tabs worked properly. This is a screenshot:
https://pasteboard.co/vjCkJnZYkRuD.pngPlease try to clear cache and test it again.
Thank you
The products shown in the screenshot are not from the selected category. It starts working fine when you switch to another category tab.
Thanks
We will check this issue and fix it soon.
Thank you 
Greetings, When we do a page refresh on our website, on the homepage, under the main menu, there appears a large white space. This appears at the bottom of the menu and before the next elements or content. When you scroll down, the white space disappears. It is not an issue with Elementor or with and plugin as we tried this throughout. Please assist. Thank you
Hello,
Thank you for your feedback. Please open a ticket on the support site and share your website address, with the admin login credentials. Our supporters will help you check this issue. It may come from a customization on your website.
https://uix.ticksy.com/Thank you
Hello there uixthemes,
I succesfully installed the plugin, but I would like to change the name of the CPT portfolio to something else. Is this possible? I changed the permalink and the title of the portfolio page in the minimal theme, but I no longer see the portfolio posts.
Normally i would go to CPT and change the name there, or else I would go and change the name in functions.php, but I cannot find it there either.
What do you suggest?
Greetings.
Hello,
You shouldn’t edit the theme’s files to change the portfolio name manually. You will lose your modifications when updating the theme.
This theme allows you to change the permalink and the title of the portfolio page only.
Please open a ticket on the support site if you have further questions.
https://uix.ticksy.com/Thank you
Hi there, my site isn’t loading and displays the following code…
[sober_product_tabs per_page=”100″ columns=”5″ filter=”category” orderby=”menu_order” filter_type=”ajax” show_all=”yes” css_animation=”none”]
Please see: hyperfresh.org
Do you know why this is happening?
Hello,
It seems you didn’t install the Sober Addons plugin. Please navigate to Appearance > Install Plugins and make sure all required plugins were installed and activated.
Thank you
When there’s an image in the Popup, the IMG tag is not responsive and is missing the ALT attribute, which is an accessibility and SEO issue on every page.
Instead of writing the IMG tag directly, why not use the function wp_get_attachment_image()?
Also, I don’t see a way to restrict it only to certain pages, page types, etc. in the customizer (removing the sober_popup action from wp_footer seems like a way to do it, but it requires programming).
Hello,
Thank you for your feedback. We don’t use the wp_get_attachment_image function because of the customizer saves the image URL instead of ID. But we already have a solution for it. We will fix this issue in the next update.
The fix sets the alt attribute to the attachment slug, not the attachment alt setting, which is incorrect. Also, the image is not responsive. Please switch to using wp_get_attachment_image()
Thank you for your information. We will improve this in the next version.
Hello. I install the woocommerce variations additional images plugin and unfortunately it does not function properly because most likely the theme uses a non-standard function. Could you help me setting this plugin?
Hello,
Thank you for your feedback. Unfortunately, this theme doesn’t support that plugin. The product gallery of this theme was overwritten to improve and add a better animation, as well as performance. Therefore it can’t work with plugins for variaion additional images. We’re finding a solution for this.
Kind regards
Which plugin will work in this theme?
Unfortunately, we haven’t found a plugin that work with this theme.
Hi!
After download the new version of sober theme on themeforest i notice some warnings in woocommerce about template files outdated.
Other thing i noticed, in theme sidebar the wordpress support is woocommerce 5.7.x but at top of theme description says 5.8.x
We are ok to upgrade to woocommerce 5.8 or 5.9 ? And how we can fix this template files outdated?
Thanks in advanced!
Hello,
Thank you for your feedback. The latest version of the theme is fully compatible with WooCommerce 5.9. You can check your website and update the theme if you are not at the latest version.
https://docs.uix.store/sober/#/update/update-themeThemeForest hasn’t added the option of WooCommerce 5.8 and 5.9 yet. As you can see in this screenshot:
https://pasteboard.co/iJoKjLzHo7xI.pngBut you can check the changelog of the theme to view the details of each update. We always keep this theme up-to-date and compatible with the latest version of WooCommerce and WordPress.
Thank you
Hi there when updating the theme… if an update is missed can I simply update to the most recent or do I need to update in order? Thanks
Hello,
You just need to update to the latest version directly. Please follow this document to update your theme:
https://docs.uix.store/sober/#/update/update-themeThank you
May I know does your theme support where use can upload woocommerce product on frontend with some plugin? (If there is any)
Please let me know, Thank you
Hello,
You can use any multi-vendor plugin to make WooCommerce support frontend product uploader. You can check this article for more information.
https://kinsta.com/blog/best-woocommerce-multi-vendor-plugins/Thank you
May I know do you support video Woocommerce product? if so what plugin is compatible with your theme?
It is supported in this theme. You will see the options to upload/insert video url when editing a product. But please make sure you installed the Meta Box plugin. It is a required plugin of this theme to add additional options to pages and products.
If you need more assistance, please open a ticket on the support site.
https://uix.ticksy.com/Thank you
can we have mega menu in 1/5 ratio?
Hello,
Unfortunately, this theme only support 4 columns in the mega menu.
