1951 comments found.
Can’t you receive any updates (for example WPBakery Page Builder) when your support had expired?
Hi,
Yes, we can update this plugin for lifetime, even after the support has expired. At this moment, there is no newer version of it. You can check the changelog of this plugin on this link:
https://kb.wpbakery.com/docs/preface/release-notes/Thank you
That is very strange, my Wordpress says v6.8.0 is available:
WPBakery Page Builder Je hebt versie 6.7.0 geïnstalleerd. Update naar 6.8.0. Details van versie 6.8.0 bekijken. Compatibiliteit met WordPress 5.8.2: Onbekend
WPBakery Page Builder has just released a new update for a few hours. We updated it too. You just need to delete this plugin on your website then reinstall it in Appearance > Install Plugins to get the latest version.
Thank you
Hello! I am using your theme on the following website: https://cateringthecook.com/menu-de-navidad/ and the product tabs component does not load the correct product from a category unless I click on one of the categories. Could you please check this error?
Thank you,
Hello,
Thank you for reaching out. As we checked on your website, the product tabs worked properly. This is a screenshot:
https://pasteboard.co/vjCkJnZYkRuD.pngPlease try to clear cache and test it again.
Thank you
The products shown in the screenshot are not from the selected category. It starts working fine when you switch to another category tab.
Thanks
We will check this issue and fix it soon.
Thank you 
Greetings, When we do a page refresh on our website, on the homepage, under the main menu, there appears a large white space. This appears at the bottom of the menu and before the next elements or content. When you scroll down, the white space disappears. It is not an issue with Elementor or with and plugin as we tried this throughout. Please assist. Thank you
Hello,
Thank you for your feedback. Please open a ticket on the support site and share your website address, with the admin login credentials. Our supporters will help you check this issue. It may come from a customization on your website.
https://uix.ticksy.com/Thank you
Hello there uixthemes,
I succesfully installed the plugin, but I would like to change the name of the CPT portfolio to something else. Is this possible? I changed the permalink and the title of the portfolio page in the minimal theme, but I no longer see the portfolio posts.
Normally i would go to CPT and change the name there, or else I would go and change the name in functions.php, but I cannot find it there either.
What do you suggest?
Greetings.
Hello,
You shouldn’t edit the theme’s files to change the portfolio name manually. You will lose your modifications when updating the theme.
This theme allows you to change the permalink and the title of the portfolio page only.
Please open a ticket on the support site if you have further questions.
https://uix.ticksy.com/Thank you
Hi there, my site isn’t loading and displays the following code…
[sober_product_tabs per_page=”100″ columns=”5″ filter=”category” orderby=”menu_order” filter_type=”ajax” show_all=”yes” css_animation=”none”]
Please see: hyperfresh.org
Do you know why this is happening?
Hello,
It seems you didn’t install the Sober Addons plugin. Please navigate to Appearance > Install Plugins and make sure all required plugins were installed and activated.
Thank you
When there’s an image in the Popup, the IMG tag is not responsive and is missing the ALT attribute, which is an accessibility and SEO issue on every page.
Instead of writing the IMG tag directly, why not use the function wp_get_attachment_image()?
Also, I don’t see a way to restrict it only to certain pages, page types, etc. in the customizer (removing the sober_popup action from wp_footer seems like a way to do it, but it requires programming).
Hello,
Thank you for your feedback. We don’t use the wp_get_attachment_image function because of the customizer saves the image URL instead of ID. But we already have a solution for it. We will fix this issue in the next update.
The fix sets the alt attribute to the attachment slug, not the attachment alt setting, which is incorrect. Also, the image is not responsive. Please switch to using wp_get_attachment_image()
Thank you for your information. We will improve this in the next version.
Hello. I install the woocommerce variations additional images plugin and unfortunately it does not function properly because most likely the theme uses a non-standard function. Could you help me setting this plugin?
Hello,
Thank you for your feedback. Unfortunately, this theme doesn’t support that plugin. The product gallery of this theme was overwritten to improve and add a better animation, as well as performance. Therefore it can’t work with plugins for variaion additional images. We’re finding a solution for this.
Kind regards
Which plugin will work in this theme?
Unfortunately, we haven’t found a plugin that work with this theme.
Hi!
After download the new version of sober theme on themeforest i notice some warnings in woocommerce about template files outdated.
Other thing i noticed, in theme sidebar the wordpress support is woocommerce 5.7.x but at top of theme description says 5.8.x
We are ok to upgrade to woocommerce 5.8 or 5.9 ? And how we can fix this template files outdated?
Thanks in advanced!
Hello,
Thank you for your feedback. The latest version of the theme is fully compatible with WooCommerce 5.9. You can check your website and update the theme if you are not at the latest version.
https://docs.uix.store/sober/#/update/update-themeThemeForest hasn’t added the option of WooCommerce 5.8 and 5.9 yet. As you can see in this screenshot:
https://pasteboard.co/iJoKjLzHo7xI.pngBut you can check the changelog of the theme to view the details of each update. We always keep this theme up-to-date and compatible with the latest version of WooCommerce and WordPress.
Thank you
Hi there when updating the theme… if an update is missed can I simply update to the most recent or do I need to update in order? Thanks
Hello,
You just need to update to the latest version directly. Please follow this document to update your theme:
https://docs.uix.store/sober/#/update/update-themeThank you
May I know does your theme support where use can upload woocommerce product on frontend with some plugin? (If there is any)
Please let me know, Thank you
Hello,
You can use any multi-vendor plugin to make WooCommerce support frontend product uploader. You can check this article for more information.
https://kinsta.com/blog/best-woocommerce-multi-vendor-plugins/Thank you
May I know do you support video Woocommerce product? if so what plugin is compatible with your theme?
It is supported in this theme. You will see the options to upload/insert video url when editing a product. But please make sure you installed the Meta Box plugin. It is a required plugin of this theme to add additional options to pages and products.
If you need more assistance, please open a ticket on the support site.
https://uix.ticksy.com/Thank you
can we have mega menu in 1/5 ratio?
Hello,
Unfortunately, this theme only support 4 columns in the mega menu.
how to use sober Product ribbons on menu items, like new/hot/sale?
Hello,
At this time, it is not supported in menu. But you can use custom CSS to add these ribbons to menu items.
can you help me by giving some of the scripts/coding so i could get the same ribbons which comes on product?
Yes, of course. If you purchased the theme, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Hi.. Didn’t use this script before today. But I see support is expired 
. I am unable to see any theme customizion and no sign of logo upload in the theme edit
.
Tried uploading the script I bought a while back.
Hello,
Looks like you missed a required plugin – Kirki Toolkit. Please navigate to Appearance > Install Plugins and install required plugins.
You can check this document for more details:
https://docs.uix.store/sober/#/installation/install-pluginsThank you
Just amazing What a beautiful theme and amazing service guys… thx
You’re welcome
I want To translate my store in three languages using wordpress multisite . Do your theme support it
Hello,
Yes, this theme is fully compatible with WPML. You can also use Polylang plugin.
Already use these plugins and they are headache some plugins can’t be translable and i have a lot of problem with facebook for woocommerce. So the best solution is the codecanyon plugin : WordPress Multilingual Multisite so i use it to create subdirectory website as other language (domain.com/en , domain.com/pt , domain.com/es, ...). But when i use your theme on multisite some css is not working and break the design of your theme and i do not understand why.
Our theme does support WordPress multisite. Our demo website is a WordPress multisite too. Please open a ticket on the support site and share the admin login credentials. Our supporters will check this issue for you. You should also contact the author of that plugin and ask them if they can help. It maybe a problem from the plugin if it doesn’t support WordPress Multisite.
Thank you
Just found a bug, on my website on this url https://casarajewelry.com/contact/ and also on one of your demos https://demo.uix.store/sober-furniture/home-v15/. the header/menu bar overlapping the content, it doesn’t space out.
Hello,
Thank you for your feedback. You can fix it by change the option “Header Background” for the contact page on your website. Please edit this page and find the option in the “Display Settings” box.
Hey,
I want to buy this template for my store.
So for this reason I have a few questions, before buy it.
- After the client buy this item he recive an email with product information?
- The premium plugins included are for life time?
- Did you suggest this template for makeup store?
Thank you!
Hello,
Regarding your questions:
- Yes, you will get an email with product information. Besides, in your account dashboard, you will able to access the theme anytime to download the latest update.
- Yes, there are 2 premium plugins which are bundled in this theme, and for life time. They are WPBakery Page Builder and Revolution Slider.
- Yes, it is suitable for a makeup store. There are some of our customers are using it with the same purpose.
If you have further questions, please let us know.
Kind regards
Hello, the best shop ever. I have one question. It is option to do: for example one product home page, with checkout form on front page? I see multiple shops that they have only one product to sell, with different variations and have checkout on home page, ajax based. This will be the best
Hello,
Unfortunately, it is not possible with WooCommerce. You can design a page to present a product (with variations) on the homepage, but the checkout form must be in another page.
Hi guys! I want to buy this theme but is it possible to let the customers write an review for a product and display this review for all visitors ?
Hello,
Yes, it is possible. It is a default feature of WooCommerce. By default, only buyers can leave reviews. You can also enable it for guests if you want.
You can check our demo to view the “Reviews” section for each product.
https://demo.uix.store/sober/product/hooded-coat/#reviewsThank you
Hello!
No updates for the templates in line with Woocommerce?
I mean the woocommerce template files that are dependent on sober, eg.
sober/woocommerce/cart/cart-shipping.php, sober/woocommerce/cart/cart.php, sober/woocommerce/cart/mini-cart.php, sober/woocommerce/global/form-login.php, sober/woocommerce/global/quantity-input.php, sober/woocommerce/global/wrapper-end.php, sober/woocommerce/global/wrapper-start.php, sober/woocommerce/loop/price.php, sober/woocommerce/loop/result-count.php, sober/woocommerce/myaccount/dashboard.php, sober/woocommerce/myaccount/form-edit-account.php, sober/woocommerce/myaccount/form-login.php, sober/woocommerce/myaccount/my-address.php, sober/woocommerce/notices/error.php, sober/woocommerce/notices/success.php, sober/woocommerce/order/form-tracking.php, sober/woocommerce/single-product/add-to-cart/external.php, sober/woocommerce/single-product/add-to-cart/grouped.php, sober/woocommerce/single-product/add-to-cart/simple.php, sober/woocommerce/single-product/add-to-cart/variable.php, sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
etc. etc.
Tehey are out of date even if you have updated sober…
Thanks in advance
Hello,
Thank you for your feedback. In the recent release of the theme, all of these templates are updated. You can compare them with template files of WooCommerce.
Actually, WooCommerce will display a notification in your website admin area if the theme contains out-of-date templates.
We will always keeps them up-to-date in regularly releases.
Kind regards
