26686 comments found.
Dear Support, Your theme has been purchased for a few months e we also contacted wpbakery editor support but we were told to contact you … We are finding only on our site and above all on the backend side for the modification of the contents that on pages created with the visual editor wp bakery where there are multiple lines and single images, the ram used by the server reaches peaks 1.7 gb on 1gb of ram dedicated to that domain. (maybe admin-ajax page). Request how can this problem be solved? thank you
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you.
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After update I keep getting a “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.” even tho it is registered and activated (I even deregistered it and registered again)
Hi there,
Thank you for reaching us!
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin to the latest version. After the theme update all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want to deregister but I do not know on which site the theme is registered.
Can you tell me?
Thanks,
Ruud
Hi there,
Thank you for reaching us!
If you are unsure about the domain, you can enter any url (like google.com), and in the error message correct url will be written.
In case you need further assistance please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. This theme is registered to a site that no longer uses this theme, how do I re-assign the registration to a new domain?
Thanks, Silvio
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
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When will the thema Bridge supported Php 8.0?
Hello,
Thank you for reaching us!
Bridge theme is already compatible with PHP 8, you can check the official changelog here.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
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Qode
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Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Why when I’m updating theme to the latest most of the QODE WPBakery elements dissapears? There are lot of elements I’m using.
Hello,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins, especially the Core plugin (the latest version of theme is 28.6 and Core 3.0.1).
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you need additional help with this, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
Video Tutorials
Qode
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I keep getting the following message:
Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
I am unable to use Qode Slider and other elements or tools as a result of this. I have deregistered and registered my theme, I have also tested the API connected to Envato Market via their plugin. No luck yet. Please do let me know how we can resolve this at the earliest as I need to add a new slider to my homepage. If you require access to my WordPress admin, do let me know as I would have to disable 2FA for the login before providing test credentials.
Thank you!
Hello,
Thank you for reaching us!
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could send us a mail providing your purchase code in it and your website URL. Our team will help you with this.
Thanks
Support
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Qode
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Can you deregister the license for me. It says its already active on another domain but I got rid of my other one
Hi there,
Thank you for reaching us!
You should know that you can deregister purchase code via Help Center.
If you need additional help with this, please send us a mail providing your purchase code in it and our team will help you with this.
Support
Video Tutorials
Qode
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Hi there, why does your theme revert back to its original setting once an update comes out? It’s an easy fix just by going into the Theme Options and simply pressing “save” but I don’t understand why. Of all the other templates purchased from you or others, I’ve never experienced this problem.
Otherwise the website/theme are great.
Hi there,
It’s necessary to navigate to Theme Options and save them to generate a new dynamic CSS file.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Support
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Qode
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Is there any way to automate it?
Hi there,
Saving changes in Qode Options is also important so a dynamic CSS file, with all of the options you’ve set in Qode Options, could be generated. At the moment, the option to automate this doesn’t exist, however, we will pass this as a suggestion to our dev team, but we cannot guarantee that this will be added.
If you have additional questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Video Tutorials
Qode
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Ok thank you
Support
Video Tutorials
Qode
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I just bought shopengine pro plugin and I am looking for compatible themes. Is it compatible with shopengine?
Hi there,
Thank you for taking an interest in our theme!
We didn’t test the Bridge theme with shopengine pro plugin, so we really can’t guarantee compatibility.
If you have additional questions, let us know!
Support
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Qode
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Hello. I’ve just updated the theme from V24 to V28 and for some reason the row ‘in grid’ option seems to have gone. Is it not available in V28?
Hi there,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins, especially the Core plugin (the latest version of Core is 3.0.1).
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you need additional help with this, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Video Tutorials
Qode
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Why my WP Bakery Builder audio play list is black? All buttons are not visible.
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode
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Hi there! On my imported content version, the previous/next buttons at the bottom of my portfolio still show up even after I disable the option in the settings, is there any other way to get rid of them ?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Video Tutorials
Qode
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hello guys, i upgraded theme from version 22.7 to 28.6 and now i get a problem with elements holder. Shortcode does not work and i display text on my page instead of graphics content. Can you help me?
Hello,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins. This error can occur if you missed updating the Core plugin, and the latest version of Core is 3.0.1.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have additional questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Video Tutorials
Qode
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Hello, I need to show cart and social icons in header page. I’m trying to do it with widgets, but it’s showing this warning: El bloque «qode_social_icon_widget» ha sido afectado por errores y puede que no funcione correctamente. Compruébalo con las herramientas para desarrolladores para más detalles.
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Video Tutorials
Qode
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Hi, since the update we now have an issue with css and js callbacks producing this error.
/wp-content/themes/bridge/css/style_dynamic_responsive_callback.php?ver=5.8.2 net::ERR_ABORTED 500
/wp-content/themes/bridge/css/style_dynamic_callback.php?ver=5.8.2 net::ERR_ABORTED 500
/wp-content/themes/bridge/js/default_dynamic_callback.php?ver=5.8.2 net::ERR_ABORTED 500
Could you please advise on a fix for this please.
Many thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Video Tutorials
Qode
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SVG Logo support?
Hello,
Thanks for writing in!
SVG images are not supported by WordPress by default and they won’t work correctly when enabled in our theme since the function is using logo image size in calculations and because of the nature of SVG images, this won’t work as intended and it will require some modifications. We highly suggest using of png images, but in case that you really need to use SVG logos then please contact our support regarding that part.
If you have any additional questions we would kindly ask you to submit a request at our Help Center and our support team will be happy to help.
Support
Video Tutorials
Qode
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I get message options: Note that writing permissions aren’t set for folders containing css and js files on your server. We recommend setting writing permissions in order to optimize your site performance. Which folders I need to set in other permission and what permmision I need to set (0777, 0775)?
Hi there,
Please read more about it here.
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