418 comments found.
*UPDATE PHP SETTINGS HERE: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them
Hi There, Can you please give me the optimal php settings?
Because in DOCUMENTATION says one thing and once i activate the theme it says ANOTHER and when i try to import demo it asks for ANOTHER ones, So can i have all the php settings needed at once to setup server before i reinstall everything?
I will reinstall everything because SSL keeps saying theres an image linked to mikado instaed of my domain, but i need to have all the php settings CORRECTLY set up before i reinstall, Have a great 2022
Hi there,
Thank you for reaching us and Happy New Year!
Please note that these are recommended PHP settings, you can keep the values from this article, and if you click on this link you could see a helpful step-by-step guide on how to import demo content successfully.
You can always try to import our demo content with our XML file which is lighter.
If you need further help with this, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you
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Thanks a lot, Have GREAT 2022
Hi there,
You’re welcome. You too!
Support
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How do I add the WhatsApp icon or YouTube next Facebook icon on the header
Hi there,
Thank you for reaching us!
Please navigate to Appearance > Widgets and add icon shortcode in “Right From Logo” widget area. You can do this by copying text of icon shortcode to “Text” widget as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thanks. But what’s the code for WhatsApp icon?
Hi there,
You can check this by creating a Test page, then add an icon element and select options as shown in screenshot. After that click on the “Classic Mode” button and copy the text of the icon shortcode (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Wordpress 5.8,2, my pages are all messed up showing shortcodes. How to get back my page? Classic editor plugin installed, no success.
horizontal_aligment=”center”]
Hi there,
Please check if you’ve updated theme to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I have all updated for years, it’s old installation (2016). You are really asking 40$ for paid assistance to write me a solution for yor code fault. Ok, maybe it’s time to change theme and bye mikado. Understand why searching “[mkd_elements_holder_item]” on Google it’s like finding a graveyard.
Hi,
Please understand that we couldn’t reproduce this behavior on our local installation and this is why we have referred you to our Help Center where you can send url of your site (and optionally wp-admin details) so our support agents can investigate and assist you further. You should also check if your purchase code is registered in Libero Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Let us know if this helped.
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I’m looking into buying this theme but wanted to make sure. Is the theme color schemes fully customizable, like header banners, footers etc. Instead of the bronze colors used.
Hi there,
Thank you for taking interest in our theme!
Colors in the theme are customizable and for more detailed overview of theme’s backend options please check the documentation in this link.
If you have any additional questions please let us know.
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With the updates, everything became normal. Apparently it was necessary to wait a little. By the way, why do you write in the update logs that Libero is compatible with PHP 8? It is not true. Site stops working when using new version of PHP
Hi there,
Glad to hear this. The theme update was performed and compatibility for PHP8 and WP 5.8 has been added. As it is a bit hard to tell what kind of issues you are encountering we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Should I buy support for this?)) You can’t just leave a ticket. When switching php 8 version the site just throws a standard critical error. This happens when the theme is incompatible with the new php version.
Hi there,
Could you please provide us with your website URL so we can check this.
Thank you.
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Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Good. Thanks.
Hi there,
Thanks.
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Hey! Your product has an update, but I cannot update it automatically. I have the Envato Market plugin installed – the last update was through it. Why can’t I update now? The problem is that if you update your theme manually, the widgets will crash. Can I update automatically?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Even if you update the theme through Envato Market you will need to update the plugins manually. So please follow the procedure from the article we have provided.
Thanks.
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What’s the latest update for this theme? Because the publisher announces 2019 … and you 2021 …
Hi there,
Thank you for reaching us!
Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.
If you have any additional questions please let us know.
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Hi, can I order by data my blog article? I need to insert the year. regards
Hello,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket or send a follow up ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Support for “Libero – Lawyer and Law Firm Theme” item has expired. How can I solve it?
Hello,
You can take a look at the following article for more info about support expiration and how to extend it.
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hi, I wanted to know when an update was expected, given the fairly dated version of wp bakaery?
Hello there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with the latest versions.
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Hey! Your website says that the last update was on September 2, 2021. But we have not received this update.
According to the information from the logs, the last update was to Version 2.2 – October 13th, 2020. Is this a bug or intentional action so that new users can see that the product is being updated?
Hello there,
Thank you for reaching us!
Last update was for adding the GPL license (please see screenshot).
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can turn to our support team for any theme related question and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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I bought a theme with you, the libero, but now all the links of my website is showing a black page when i click on menu.
i updated the website with a new theme but still dont work.
Is there any problem with this new version?
The website is http://www.cardosoadv.com.br/
Hi there,
Thank you for reaching us!
Please navigate to Appearance > Install Plugins and update Mikado Core plugin to the latest version. You can also check this article – How To Solve The Page Transitions Conflict.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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The problem remains =(
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Custom sidebar does not work for portfolios. Why?
Why is the same category defined for similar projects in the portfolio as for the described project? For example, there is a single portfolio under the heading “Debts” and similar projects have a heading “Debts”, although they belong to completely different headings! https://shmeleva-partners.ru/portfolio-item/vkljuchenie-trebovanij-v-reestr-trebovanij-kreditorov-cherez-arbitrazhnyj-sud-na-summu-1-694-348-rub
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i can not import data, it stoped at 64%, 72%, 68%... i was redo 4 times but it still stoped like this. Please tell me how to fix it
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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i can not import data, it stoped at 64%, 72%, 68%... i was redo 4 times but it still stoped like this. it very hard to import
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Pre-sale question: is this theme compatible with RTL?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-Let us know if you have any additional questions.
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I just updated from version 1.9 to the latest, and it broke everything and there are shortcodes all over now instead of content. Can this be fixed? The only reason I updated is because the sharing button on blog posts stopped working.
Hi there,
Please make sure that all the plugins are updated and active as well.
If the issue persists, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi
What hosting configuration is required for this theme. What is required resources? Because i can’t even change the color of my header on my website. It is too slow. It is taking more than 2 days to see the changes.
Hello there,
Thank you for reaching us!
You can see our recommendations regarding server resources in this article Recommended PHP Versions And Resources And How To Set Them.
If you are using cache plugin, please deactivate it. When cache plugin is activated, cashed .css and .js files display instead of updated ones, and it looks like the changes you’ve made aren’t applying. It’s recommended that cache plugin stays deactivated while the page is still in the development stage.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello,
Just a quick question. When do you plan to update the theme and its plugins please as the Revolution Slider and Bakery Builder are very out of date?
Thanks!
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please submit a request on our helpcenter and one of our agents will provide you with the latest versions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Thank you very much for your quick reply. Have a good day!
You’re welcome!
Support
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Selam,
Bu temayı satın aldım, blog sayfalarında buton yazısını (continue reading) nasıl değiştirebilirim?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi,
revslider folder in a theme package ( the folder i downloaded from ThemeForest once i purchased your theme) don’t have any sliders. How to find the sliders?
Please help!
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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