790 comments found.
I also have problem with images. I can’t import correctly the demo data because the link to the light version doesn’t work. Thank you in advance
I wrote to that email but I got no answer
Hi,
The forum is working again. You can submit ticket on support forum https://paul.ticksy.com/ We’ll check.
Regards,
I want to buy your template and I see that the last update was 01/28/2020, could you please update the template. Thanks
Hi,
Thank you for interested in Go.arch theme.
It still working fine with latest WordPress version, if you have any problems, we will help you.
Regards,
Thank you very much for your reply, in this case I will make payment. And there’s another question: A few days ago by mistake I bought your other template which is compatible with Bootstrap 3.x, but since no experience with Bootstrap 3.x I don’t need it, I wrote to support team to contact you about this issue. You can make a refund for a previously paid template. Thank you in advance for your response.
Hi,
Thank you for purchased Go.arch theme.
Which theme you purchased before?
Regards,
hi i bought this – go.arch – Architecture & Interior Template – https://themeforest.net/item/goarch-architecture-interior-template/17400529
Order ID 162750406
Hi,
Sorry but we can’t offer refund in this case. You can read more here https://themeforest.net/page/customer_refund_policy
If you have any issues, please mail to hungpd.name@gmail.com and we will check your problems
Regards,
Welcome I’m having a problem with the grid services format, the items are not being distributed as shown Please help me fix this problem, thank you
This link shows you the problem https://snipboard.io/FKXzSD.jpgHello, how are you? So we recently started receiving this message on our contact page: “This page can’t load Google Maps correctly.” for our google map of our location.
We updated the API key and it is still there: https://www.excelrealtyholdings.com/contact/How do we resolve this?
Thank you.
Hi there, I have an issue with the amount of projects this template supports. I can only get a max of 12 upon the project blocks. I have changed all tagging etc and no luck! Please help. Thanks
Recently my firm that I work for, bought the go.arch theme from theme forest for wordpress. Today in the initial installation I found out that some pictures were missing from the demo data and you have a note regarding this matter which says: “Not Import images ? (if demo import not works check this checkbox after import dowload images here for dark version light version unzip and upload to folder wp-content\uploads and do not forgot set permission to this folder and all files 755) ”. The links with the uploads.zip are not working. It would be great if you could provide me with a light_version zip that contain the uploads.
Hi,
Sorry for the inconvenience. Please mail to hungpd.name@gmail.com and we will check your problems
Regards,
Hello,
I like your theme and I would like to ask you 2 questions before making the purchase:
1. Is it compatible with the polylang plugin ? 2. In demo the light version is onepage and dark is multipage. Is the light version also multipage ?
thank you in advance
Hi,
Thank you for interested in our theme
1. Our theme is compatible with Polylang plugin
2. Light and Dark are could be use as multi pages
Regards,
When I did the demo import it seems that the images for the projects etc. where not downloaded. I tried downloading the uplods.zip folder to upload it but it takes me to a 404 the URL it goes to is http://paul-themes.com/wp/go-arch/go-arch-dark/wp-content/uploads/uploads.zip any idea where I can find the images etc as in the demo?
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
done My developer George Nicolaou has submitted a ticket #3031234
Hi,
We answered the ticket, please check it
Regards,
Hi,
Could you please push a new update for the latest version of Visual Composer? The latest theme updated has Visual Composer version 5.7 and the new VC version fixes an important vulnerability present in all versions <=6.4.
Thank you!
Hi, the theme does not work at all on any newer versions of WordPress. I’d like a refund. thanks
Hi,
Sorry for the inconveniences
Please send problems to our email support and provide temporary FTP and Dashboard access to your site. We’ll check.
Regards,
id just like a refund since our ftp access is SSH key secured. I’ll be sure to leave a 5-star review, just don’t want to downgrade our WordPress version at this moment
Hi,
Go.arch theme works fine with latest WP version. First, please submit ticket then we can check your problems.
Regards,
I need assistance with the plugins it’s not loading. WPBakery. Kindly help with the issue
Hello, i want to install dark mode but “http://paul-themes.com/wp/go-arch/go-arch-dark/wp-content/uploads/uploads.zip” the file is not found. I import theme settings but images is not shown
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
How do I reduce the size of sticker header’s logo without reduce the main header’s logo?
How do I reduce the height of all of my pages’ headers and not the home page?
Thank you very much
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
Hello, i need demo data for this website
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
I’d like a refund please. cannot use the the theme to showcase my project. thanks
??
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
i’d like a refund. thanks
Hi,
We answered the ticket, please check it
Regards,
Hi, I bought go.arch – Architecture and Interior WordPress Theme then i imported demo data but images wasn’t uploaded. How can i fix this?
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
Do you plan to update the theme with the latest version of WP, visual composer, etc?
Hi,
Our theme is working fine with latest WP version. We will include the new version of WPBakery soon.
In case you download it, please contact us on support forum https://paul.ticksy.com/ We’ll check
Regards,
Hi, I noticed that theme interface for mobile mode in viewing enlarge images is not user friendly. If you click on enlarge mode and in auto play mode, the image will return to minimised image mode and continue playing.
Is this something you can provide a fix to keep the maximised images in auto play mode?
Hi,
We answered the ticket, please check it
Regards,
Hello,
I have purchesed the go.arch theme. I wanted to import sample data but I get empty photos. I wanted to download the images and place them in the folder manually but the provided link doesn`t work anymore: http://paul-themes.com/wp/go-arch/go-arch-dark/wp-content/uploads/uploads.zip Can you please share those photos again?
Best regards
Hi,
We answered the ticket, please check it
Regards,
Hello I’m having a problem with map on contact page. It say,”this page doesn’t load correctly google maps” how ca I fix it?
Hi,
Take our apologies for such a long delay in answering.
Please contact us on support forum https://paul.ticksy.com/ We’ll check
Regards,