6345 comments found.
Hi, I shared the site through a messenger app and the text “Build an impressive website with the best-rated top-seller Wordpress theme” was added below the site title, where can I change this text?
Hello,
Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so our engineers could investigate the issue.
Thanks in advance!
Hello,
we have a website with version 4.10.3 and we are having problems now. we created a new site with a blog carousel and this carousel only shows one post at a time even though there are more. An update to a newer version always fails. Is it possible to get another Impreza version 4 to see if our installation has been corrupted?
Many Thanks.
Hello,
Please follow this guide to update your website: https://help.us-themes.com/impreza/tickets/39663/#reply-168313
Let us know if it works for you!
Hello,
we don’t want to update the site. There are only two things that don’t work anymore and that’s why we need version 4 again to check what broke.
Unfortunately, outdated Impreza won’t work with the latest WordPress. Also, please note that it isn’t secure to use an outdated software. So we highly recommend to update all the things for security and performance reasons. If you accept all the risks, you can downgrade WordPress to work with outdated themes but it is NOT recommended. Did you try the above update approach? Usually, it works well.
We made the update in a development system. All content looks different now. You would now have to adjust everything manually and there are no more templates for widgets.
Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks!
is there option to add a slider with custom text and button option? if yes how, plz guide
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal so our support guys could guide you.
Thanks in advance!
ticket added
Hi, My support has expired but was hoping you might be able to help with this minor issue. On Safari on Mac I am getting a white flash on the image slider. How do I get rid of this? Thanks
Hello,
Please provide us with a relevant URL so we could take a look.
Thanks!
Unfortunately, I can’t replicate the issue. Please provide us with the exact OS and browser versions.
Thanks in advance!
it is irregular white flash on last 3rd of the image. It might take a few run throughs to see. I will found out the OS and browser and forward on.
Quick question, is there a way of overriding an images url link within a Grid: Media (attachment)? For example, im using images within a Grid, but the options only allow to link to nothing or the media page or a popup. Can i link the image to a specific page/url instead? I’ve tried editing the url on each image, but its locked and doesn’t allow for it to be edited. Hopefully that makes sense. Thank you
Hello,
Please take a look at this guide https://www.youtube.com/watch?v=-5E7Amww3Qc
Will it work for you?
Hello, thank you for the really fast response. This indeed did work, you guys are geniuses!! Worked a treat. Thanks again. The theme is absolutely amazing too! 
Hello. How to add the author’s bio in the Post author’s box?
Hello,
Open Post Author Settings and check the “Biographical Info” box, please see this: https://prnt.sc/26g5v71
Let us know if you have further questions!
But where is the field for entering a bio?
Hello,
Take a look at this article for details https://www.wpbeginner.com/wp-tutorials/how-to-add-an-author-info-box-in-wordpress-posts/
Let us know if you have further questions!
Hi! There is an error in your theme in the gallery settings. When you turn off the “show full screen image” and turn on the zoom when you hover, then when you click on the product image in the product card, a large photo of the original opens as a link and you need to go back to view the product parameters. Please check the operation of the gallery in the product card. She’s wrong.
Hello,
Append the next code to Theme Options > Custom Code > Custom CSS:
.woocommerce-product-gallery__image {
pointer-events: none;
}
Let us know if it works for you!
Hello,
For a few days the permanent links of the portfolio of our website have stopped working. The pages exist but when trying to access they give a 404 error. The hosting provider has reviewed the server configuration and tells us that everything is correct. The website that contains the portfolio is https://globalpet.es/productos/. Can you help us? Thank you very much and greetings.
Hello,
Go to Settings > Permalinks and hit Save Changes.
Let us know if it works for you.
No, it still doesn’t work. Permalinks work fine except for the portfolio ones.
Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks!
Hi, is it possible to add an attachment field to the contact form?
Thanks!
Hello,
At the moment the built-in form doesn’t support attachments. You can use Contact Form 7 or Gravity Forms plugin to bring this feature.
Let us know if you have further questions!
How to change line height css code on mobile
Hello,
Go to Impreza > Theme Options > Typography and set the desired Line Heights there, please see this: https://prnt.sc/26eshg6
Let us know if you have further questions!
can you give custom CSS code please (for headings)
there is no place for HEADINGs…
Hello,
Unfortunately, custom coding isn’t covered by our support scope. But you can create a customisation request https://help.us-themes.com/impreza/tickets/create/ and our developers will provide a solution when they have some spare time.
Is there an option in the theme that i can place a video header? like full video size? 1920×1080? No white spaces around the video? Can you show me an example?
Hello,
Here’s an example https://impreza2.us-themes.com there you just need to deactivate the bottom row divider. You can check all theme features yourself on this test drive server: http://themetest.net/impreza/
Will it work for you?
Thanks, for the fast reply! i will try!
Just don’t receive the login mail / test mail
Please wait a bit, then check your spam. If it won’t help, create one more site with a different email.
Let us know how it goes!
Hi, I have this message with Woocommerce : “Your theme (Impreza Child) contains outdated copies of some WooCommerce template files.” What should i do ? Many thanks
Hello,
The message clearly says that you have some overridden templates in your Child Theme. Please contact your developer and ask him/her to update these templates to make them compatible with the latest WooCommerce.
Let us know if you have further questions!
Hello, my WP Admin Bar is not showing. The user is set to show toolbar, I have the function WP Footer, and everything else I have been told to try. Please advise.
Hello,
Very likely this bar was hidden by some 3rd party code because our products shouldn’t affect the admin bar. Please deactivate all plugin that aren’t related to Impreza and check again.
Let us know if it helped!
Pre-sale question: is it possible to apply different header layout/colors for each category (and maybe tags too)?
Hello,
At the moment there is no such feature available out of the box. Feel free to try all Impreza features on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
Hi! I cannot contact support, as my support period has expired. But the problem is in the assembly of the theme. When adding a chart with a value of 0.x, such a value is not displayed at all on the chart. All numbers are cut to a point (46.99> 46)
Also, if the label name is long and outside the chart, it is cut.
Hello,
We checked the described behavior and turned out that this issue is related to WPBakery Page Builder itself. We can create a ticket, on your behalf, on their forum if you don’t mind sharing credentials with their team. If you agree, please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact
Thanks!
Hi, layout of the product page is not showing properly, please help me https://www.deshrakshak.in/product/mahavat-nashak-vati/ Screenshot: https://drive.google.com/file/d/19iM8lpOVdDZ8mQpXH6UTAeAbnyQXv-sq/view?usp=sharing
Hello,
As I can see this thing isn’t related to our products. It looks like it was added by some 3rd party plugin, please switch to any default theme and check the layout to narrow down the issue.
Let us know the result.
Hi, i need to update the design of my themes from old to new one but when im updating the themes become broken, how can i do the update sucessfully ?
Hello,
Please describe the issue better and provide us with a relevant URL.
Thanks!
when i try to update the themes from https://ibb.co/7bytmpY to https://ibb.co/P6dcrrg it become broken, or i have to re setting the template after changing the themes ? or do i have easy option for doing the update ?
From which exactly theme did you update? Please provide us with the requested URL.
Hello, It’s really great theme and I want to buy it. But I have a question, for example, is it possible to display related products (by category or tag) in the content template of the posts? If not, can it be synced with another plugin?
Hello,
Yes, it’s possible, please see this: https://gyazo.com/e13cf2a9b165bca044059ae20b3581bb Feel free to check Impreza features on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
As I can see everything works right. There is nothing to show because Posts have no Portfolio categories by default. You can create a new taxonomy and assign it both posts and portfolio pages, use CPT UI plugin to create the taxonomy. In this case, you can see the related posts, portfolio pages with the same taxonomy.
Let us know if you have further questions!
You are great, you can create this on one of the test sites so I can see how it works?
You can easily make it yourself, please read this article for details: https://www.wpbeginner.com/wp-tutorials/create-custom-taxonomies-wordpress/
Let us know if you have further questions!
Sorry, I want to read the tags dynamically from the acf of that page
Hello,
The ACF creates only custom fields, not taxonomies. So you need to create taxonomies to show tags, not custom fields. If you need to show custom field values, use Post Custom Field element.
Let us know if you have further questions!
How to add table of content in article or post? I didn’t find it in documentation. Should I use the tablepress plugin? Ty
Hello,
At the moment Impreza has no table of contents feature. So yes, you can try using third-party solutions to add this feature.
Let us know if you have further questions!
How can I apply “round corners” to my forms (Gravity Forms)?
Hello,
Go to Impreza > Theme Options > Fields Style and set the desired “Border Radius”.
Let us know if you have further questions!
