6358 comments found.
Hello,
For a few days the permanent links of the portfolio of our website have stopped working. The pages exist but when trying to access they give a 404 error. The hosting provider has reviewed the server configuration and tells us that everything is correct. The website that contains the portfolio is https://globalpet.es/productos/. Can you help us? Thank you very much and greetings.
Hello,
Go to Settings > Permalinks and hit Save Changes.
Let us know if it works for you.
No, it still doesn’t work. Permalinks work fine except for the portfolio ones.
Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks!
Hi, is it possible to add an attachment field to the contact form?
Thanks!
Hello,
At the moment the built-in form doesn’t support attachments. You can use Contact Form 7 or Gravity Forms plugin to bring this feature.
Let us know if you have further questions!
How to change line height css code on mobile
Hello,
Go to Impreza > Theme Options > Typography and set the desired Line Heights there, please see this: https://prnt.sc/26eshg6
Let us know if you have further questions!
can you give custom CSS code please (for headings)
there is no place for HEADINGs…
Hello,
Unfortunately, custom coding isn’t covered by our support scope. But you can create a customisation request https://help.us-themes.com/impreza/tickets/create/ and our developers will provide a solution when they have some spare time.
Is there an option in the theme that i can place a video header? like full video size? 1920×1080? No white spaces around the video? Can you show me an example?
Hello,
Here’s an example https://impreza2.us-themes.com there you just need to deactivate the bottom row divider. You can check all theme features yourself on this test drive server: http://themetest.net/impreza/
Will it work for you?
Thanks, for the fast reply! i will try!
Just don’t receive the login mail / test mail
Please wait a bit, then check your spam. If it won’t help, create one more site with a different email.
Let us know how it goes!
Hi, I have this message with Woocommerce : “Your theme (Impreza Child) contains outdated copies of some WooCommerce template files.” What should i do ? Many thanks
Hello,
The message clearly says that you have some overridden templates in your Child Theme. Please contact your developer and ask him/her to update these templates to make them compatible with the latest WooCommerce.
Let us know if you have further questions!
Hello, my WP Admin Bar is not showing. The user is set to show toolbar, I have the function WP Footer, and everything else I have been told to try. Please advise.
Hello,
Very likely this bar was hidden by some 3rd party code because our products shouldn’t affect the admin bar. Please deactivate all plugin that aren’t related to Impreza and check again.
Let us know if it helped!
Pre-sale question: is it possible to apply different header layout/colors for each category (and maybe tags too)?
Hello,
At the moment there is no such feature available out of the box. Feel free to try all Impreza features on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
Hi! I cannot contact support, as my support period has expired. But the problem is in the assembly of the theme. When adding a chart with a value of 0.x, such a value is not displayed at all on the chart. All numbers are cut to a point (46.99> 46)
Also, if the label name is long and outside the chart, it is cut.
Hello,
We checked the described behavior and turned out that this issue is related to WPBakery Page Builder itself. We can create a ticket, on your behalf, on their forum if you don’t mind sharing credentials with their team. If you agree, please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact
Thanks!
Hi, layout of the product page is not showing properly, please help me https://www.deshrakshak.in/product/mahavat-nashak-vati/ Screenshot: https://drive.google.com/file/d/19iM8lpOVdDZ8mQpXH6UTAeAbnyQXv-sq/view?usp=sharing
Hello,
As I can see this thing isn’t related to our products. It looks like it was added by some 3rd party plugin, please switch to any default theme and check the layout to narrow down the issue.
Let us know the result.
Hi, i need to update the design of my themes from old to new one but when im updating the themes become broken, how can i do the update sucessfully ?
Hello,
Please describe the issue better and provide us with a relevant URL.
Thanks!
when i try to update the themes from https://ibb.co/7bytmpY to https://ibb.co/P6dcrrg it become broken, or i have to re setting the template after changing the themes ? or do i have easy option for doing the update ?
From which exactly theme did you update? Please provide us with the requested URL.
Hello, It’s really great theme and I want to buy it. But I have a question, for example, is it possible to display related products (by category or tag) in the content template of the posts? If not, can it be synced with another plugin?
Hello,
Yes, it’s possible, please see this: https://gyazo.com/e13cf2a9b165bca044059ae20b3581bb Feel free to check Impreza features on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
As I can see everything works right. There is nothing to show because Posts have no Portfolio categories by default. You can create a new taxonomy and assign it both posts and portfolio pages, use CPT UI plugin to create the taxonomy. In this case, you can see the related posts, portfolio pages with the same taxonomy.
Let us know if you have further questions!
You are great, you can create this on one of the test sites so I can see how it works?
You can easily make it yourself, please read this article for details: https://www.wpbeginner.com/wp-tutorials/create-custom-taxonomies-wordpress/
Let us know if you have further questions!
Sorry, I want to read the tags dynamically from the acf of that page
Hello,
The ACF creates only custom fields, not taxonomies. So you need to create taxonomies to show tags, not custom fields. If you need to show custom field values, use Post Custom Field element.
Let us know if you have further questions!
How to add table of content in article or post? I didn’t find it in documentation. Should I use the tablepress plugin? Ty
Hello,
At the moment Impreza has no table of contents feature. So yes, you can try using third-party solutions to add this feature.
Let us know if you have further questions!
How can I apply “round corners” to my forms (Gravity Forms)?
Hello,
Go to Impreza > Theme Options > Fields Style and set the desired “Border Radius”.
Let us know if you have further questions!
Hi team, how can i increase the number of shop products in the category section? I have been bashing my head on the wall trying to tackle this.
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
Hi! 
How come my ACF doesn’t load?
https://www.hojskolendk.dk/hoejskoleophold/maldiverne-sri-lanka-bali-gili-islands/WP Bakery setup: https://prnt.sc/265v29c ACF / CPT: https://prnt.sc/265uz7p Where is should be showed: https://prnt.sc/265uufn
- Everything shows, except the data from the WYSIWYG-editor.
Also, everything is updated.
Nevermind – it’s figured out another way
Have a question about the inbuilt contact form, is there a way to send a email copy of the form to the sender after they have submitted? Is there a field I can enter in to the receiver’s email that will allow this?
I did search on the support portal but couldn’t find anything on this, thank you
Hello,
At the moment the built-in form doesn’t provide this feature out of the box. You can use Contact Form 7 plugin instead.
Let us know if you have further questions!
добрый день. Где храниться ключ лицензии? Если я удалю действующий сайт, как мне перенести лицензию на новый?
Hello,
Please note that we provide support only in English. The API key is stored on our Support Portal and Envato databases. You can manage your licenses according to this guide: https://help.us-themes.com/impreza/installation/activation/
Let us know if you have further questions!
Hi there, happy New year
I am interested in medical demo. How did you build it up ? It’s really fast. What i mean is can we hold these google page speed scores if i try to edit this theme with wp bakery ?
Hello,
It was built with our own Live Builder, but WPBakery can achieve the same. The page speed score rather depends on content and its quality than on the page builder.
Let us know if you have further questions!
Hi, i’m impressed with the theme option and scalability so far. Its great. One question regarding font size, is it possible to apply size for different units, like desktop, mobile and tablets for a wpbakery heading? Otherwise I need to add extra css queries. Thanks!
Hello,
Open element settings, go to the Design tab and set the desired font sizes there, please see this: http://somup.com/c3Vel5ZfYo
Let us know if you have further questions!
I have used a lot of themes, this is the theme I have encountered with the least js and CSS loading. According to my test, the live editor now has many bugs. Do you plan to fix it in the next version?
Hello,
Sure, we provide fixes and new features in every update. Please provide us with the list of “bugs” so we could take a look.
Thanks!
