26707 comments found.
The theme is no longer custumizable, if you have more than 1 instalation registered… Need to buy another One…. inadmissible…
Hi there,
Thanks for writing in! Please note that the Regular license for theme copies only allows their use for a single end product // meaning, one installation on one domain.
Currently Envato is probably one of the biggest sellers of digital products, and any product from their market can be used only for one single app, and in this case, that is one theme installation within only one domain.
Thanks for understaning.
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Hello, I would like to know how I can revoke the use of the license on my test site (which no longer exists). Now I will install the theme in the final hosting. thank you!
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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My wp_load.php file keeps getting emptied when I add of edit a portfolio. This happens only with the portfolio.
Editing pages, uploading images, etc. I have no problem, I constantly has to upload a wp_load.php file. Even if I chmod it to 444 the file become empty when adding or editing the portfolio.
Any idea how this happens ?
Hi there,
Could you please at least provide us with your website URL so we can check this, since this is something we do not encounter testing our theme on our side.
Also since this is a core WordPress file, could you please try to reinstall Wordpress version once again.
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My URL is https://www.iwarecms.nl/portfolio/
I can provide you with a login name and password, but not though this open forum. Unfortunately my support has ended, so I cannot open a new ticket.
Hi there,
Ok, thank you. Since this is not occurring on our end could you please send us a mail to our help center providing your purchase code in it and our team will check this on your side.
Thanks.
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Just installed the latest version. Qode Options is not appearing in the left sidebar.
Hi there,
Please check if you have updated the Core plugin as well as that you have registered your theme under Qode Dashboard.
We hope this helped and keep us updated.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you!
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am wondering how to make the Qode slider more responsive on this page: https://figrestoration.com/home-new/
Hi there,
Please use Advanced Responsiveness option for Qode Slider.
Navigate to Qode Slider -> Sliders, click to edit your slider:
http://screencast.com/t/G9KBfOpSkRy..and enable the option Advanced Responsiveness:
http://screencast.com/t/sJty69cyNBelow you’ll get additional options – there you can set the coefficient of resizing for slider title, text and buttons on smaller screens. It goes from 0 – 1.
You can find more info in our documentation:
http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-6-using-the-slider/8-6-4-width-and-height/8-6-4-2-advanced-responsivness/Also, you can adjust the slider height for mobile devices using this option in Qode Options -> Qode Slider:
http://screencast.com/t/wDc5UqXxpoRegarding the slider image responsiveness, please check the following article:
http://bridge.qodeinteractive.com/documentation/8-qode-slider/8-7-tips-and-tricks/8-7-1-choosing-appropriate-image-sizes/We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi Team,
I report the warning that appeared after the Woocomerce update.
— bridge / woocommerce / single-product / add-to-cart / variable.php version 3.5.5 is obsolete. Current version is 6.1.0 —
Best.
Hi there,
Thanks for writing in! We can say that the theme is compatible with the latest version of WordPress and it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello there, Building a page with Elementor with Bridge theme, there is no section on a brand new page or covering the first section entirely with logo and menu when/if “centre Logo”option is selected on Qode Option/Header. I don’t see any option for Header padding/margin in the option, so It seems like no option to have logo centred and have menu on a side if building a page with Elementor. Seems a bit a messy with Bridge Qode editor, Elementor and Gutenberg. each of their settings conflicting each others.
Hi there,
Thank you for reaching us!
You can always enable section “Navigator” for easy access to sections as shown in screenshot.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Bridge, I need to stage a few demos, probably 3 to show a client some different options. Can I install 3 demos under 1 new liscense on the same domain if put in unique folders? Once approved, we’d move the install to the main domain folder and go live. Please let me know.
Hi there,
Thank you for reaching us!
Each installation requires a separate license, however you can contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you to add related domains.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, You have to install the plugin to modify the widgets now ?! Why Wordpress has changed Many thanks for your feedback Best regard
Hi there,
WP 5.8 introduced block based widgets feature and we have added compatibility for block based widgets in theme update.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
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Hello, how do i translate like button on blog list? Im using Loco translate, but i cant find it anywhere, scrolling trought plugins and theme, no results 
Hi there,
Thank you for reaching us!
Please try adding translation for Bridge Core plugin and search for label there (please see screenshot). This is how it should be displayed on the list – screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
Happy new Year
There are many questions that I want to ask
1-In LMS demo, how can I restrict the content to show user after purchasing?
2-Is it possible to disable R.click on the page? (With many plugins I can, I’m asking if the theme and plugins have this options)
3-for translating the theme and plugins just need to translate the PO file and don’t need to add modification in source code?
4-If I want to send you the translation file, how should send it for you to add in theme and plugins?
5-In scrolling the page, I can see the scroll is control by JS or JQ, how can I disable it?
Thanks
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi too
I know that but My support was ended and I’m not going to update that because I am dissatisfied of your support procedures and time to answer …
Beside I did not use my support correctly because of those matters and I just purchase 1year support for nothing
So now is there any way to answer my question or communicate via email ?
Thanks
Hi,
Regarding support expiration please check this article – General Info On Support Expiration.
Please understand that our average response time at Help Center is around 24 hours and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Author’s dashboard and mail are intended for general inquiries and pre-sale questions and support request are handled at our Help Center where your purchase code and support period can be verified.
Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes , It was big mistake trust your product and purchase your license.
Your support answer my questing within a week not 24 hours.
We are sorry that you’ve got this impression.
We’ve checked and we see that all of your previous request (20+) have been answered to in a timely manner. As we previously mentioned, our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue, and this could be the reason if some of the tickets have been responded to later than 24 hours.
As noted in the article we previously linked, a supported item includes a 6 month support period from the purchase date. During those 6 months, we as theme author will be available to provide you with the support services.
Please note that our response times can vary depending on the volume of inquiries we get, the nature of the request, and whether the questions have already been answered or if support has already been provided.
When purchasing a theme, you have the option to purchase the extended item support, which increases item support period up to a maximum of 12 months from the date of purchase.
When the support period expires you will receive a notification – and you will have the option to extend the support, so that we can continue to provide the required help for all your theme related concerns.
Here’s a link if you wish to learn more about this – Extending and Renewing Item Support.
Once again please understand that author’s dashboard and mail are intended for general inquiries and pre-sale questions and support request are handled at our Help Center where your purchase code and support period can be verified.
You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You just make excuses
Trust is very valuable and you loos that.
We are sorry that you feel this way.
We do believe that support policy for items purchased on ThemeForest is transparent and we do follow official support policy.
Please do understand that author’s dashboard and mail are intended for general inquiries and pre-sale questions and support request are handled at our Help Center where your purchase code and support period can be verified. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have installed the demo 240, but the sliderevolution is diferent to import.
Hi there,
Thank you for reaching us!
Please check this article – What To Do If Your Sliders Are Missing After Importing The Demo, and in case you need further assistance with import, please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m interested in using Bridge “Education” demo site for a new website build. Can you tell me what plugin(s) are used for the courses, payment etc? Do they come as required plugins? It is exactly what my client is looking for but I need to make sure that the functionality of delivery of course content is also provided. If you could send me more information about how the courses are able to be delivered that would be great. For example, once they pay for the course do they automatically get a login for the website, which then gives them access to that course content? Or is this demo really just a shopping cart where the courses are products and there is no delivery functionality for the courses? Or does the demo plugin for courses provide that functionality? Thanks.
Hi there,
Thank you for taking interest in our theme!
Bridge “Education” demo uses Qode LMS plugin for adding LMS functionalities, Qode WooCommerce Checkout Integration plugin so purchase of courses could be integrated with WooCommerce and these plugins will be listed to be installed and activated before demo import as shown in screenshot.
Users can register/login using the pop-up form which opens by clicking on the user icon in header (please see screenshot) and purchase courses. After that they will have access to the user dashboard where all of the courses which they’ve bought or attending will be listed.
Once you purchase any of our themes you will get 6 months free support period and you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your reply, that was very helpful. My client has decided to go with this theme, but just one further question… since the ecourses are delivered by Qode LMS plugin, if we want some other functionality provided by MemberPress, are we able to also install MemberPress or will that affect the functionality of the Qode LMS?
Hi there,
Qode LMS is our own plugin which we have developed for courses within our theme and we cannot guaranty compatibility with MemberPress since it has not been tested with our theme. You can always test it on your end for sure.
If you need any further assistance you are more than welcome toDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. There is no access to the domains anymore. You can cancel the registration. Registration is either on the financial center.online website or on the orden.website
Hi there,
Thank you for reaching us!
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
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We are having a small problem with the theme. Google is using our website’s logo’s alt attribute as the title tag and showing it on Google search like this: Logo – Website name” Therefore, we need to remove the alt attribute from the logo. Please advise how, thanks
Hi there,
Please check the article in this link.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks for your answer but it was useless. I am not a newbie to wordpress, I know how to change title. I am asking you to tell me that how I can change the alt attribute of the logo, that is it!
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Thank you for your awesome theme. I love it. I’ve just got a question regarding “latest posts” widget. I just want to change the date format of each post. Could you tell me how to do it?
Hi there,
We are glad that you like it.
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Okay. I will follow the instruction. Thank you.
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Hi , I bought this theme in 2019 and tried at some domain for sample which I don’t remember , Now I m trying to install it to my domain . It say is already registered to domain . Can you please help out . I m not able to find which domain it was installed earlier . Would really love to use this theme because of best features
Hi there,
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com), and in the error message correct url will be written.
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Hi, I can’t enter the support area, it keeps saying that I need to verify the email but it is already verified …. where can I write to you for a support request? thank you!
Hi there,
Thank you for reaching us!
Please contact us through this email, include your purchase code and email you’ve used to register at our Help Center, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there, please can you deactivate my license or the domain i installed it?
I know i bought and tested this theme but i didn’t use it. Now i got a new project and want to use it.
Hi there,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
great thank you
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Hello,
Is it possible to contact you if we no longer have support available? I am trying to update the template with Wordpress 5.8.3 and it is giving a code error from the Visual Composer plugin. The website without the template update works correctly, but if I update it, I get a code error and it stops working. I don’t know if I’m the only one who gets this error… but I’ve done different tests in case it was a plugin, and it only doesn’t work when I upload the new template update. Until now I had the Bridge 25.0 version.
Thank you very much!
Hi there,
Thank you for reaching us!
You can check the latest theme version in the change log.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.After you update theme it’s important that you also update Bridge Core plugin and all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
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