1050 comments found.
Hey, i have not used this theme to a production level, i only used it on my subdomains, now i am trying to use it but i can’t because it says already in use, i did as instructed and reloaded it on those subdomains and deactivate the theme, but still i cannot use it because it says already in use, how do i remove the subdomains and use it on my main different domain?
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
It says support finished, isn’t this supposed to happen automatically if i remove a certain domain from the website?
Hello,
We checked your account and it seems that you managed to activate the theme on your new domain.
As we mentioned before, for support requests (even if your support is expired) please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
RTL Demo ?
Hello,
Thank you for your interest in Essentials theme 
Currently RTL is not available in Essentials, we might try to add it in the future.
Let us know if you have any other questions!
Kind regards,
I bought 2 licence Essentials te pláne 1 profilú. And i activated success but The second licenc activation error. Why? Who CAN You helo me?
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hello, in terms of performance with your theme, do you recommend using WPBakery or Elementor ?
Hello,
Thank you for your interest in Essentials theme
Essentials theme supports WPBakery & Elementor page builder, and they achieve similar results in terms of performance.
We recommend you to check the WPBakery and Elementor demo versions, in addition to the available elements in our live demo to see if they suit your needs.
Let us know if you have any other questions!
Kind regards,
Hello Essentials theme ! I have a problem using the theme on my website. I think I deleted banners and pop-up in the admin dashboard on my website but they are still showing off. How can I delete them ?
Hello,
For support, could you please contact us with more details about the issue (website link, login information, screenshots..etc) via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hi, I have 2 Envato accounts (1 professional, and 1 private) I bought 3 licenses of the Essential theme. 2 with my professional account that are activated for 2 online sites. The 3rd that of my private account (with which I am writing to you) was used locally. For changes. despite deactivation, I can’t activate it again. Can you delete my license registration, so that I can reactivate it. thank you
Hello,
Could you please contact us via the chat tool in your pixfort hub account account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hi, very nice looking theme. One question before buy: Is fully compatibility with php 8.0? Thanks
Hello,
Thank you for your feedback and for purchasing Essentials theme
Yes, the theme is compatible with PHP 8.
Have a nice day!
Kind regards,
We’d like to move the product filter to appear above the products on our shop pages when the user accesses the website on mobile. Currently it appears below the products which renders it almost useless as our customers don’t know it exists.
Any help on how we can move the filter would be greatly appreciated
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions), also please make sure to renew your support period as it seems to be expired on 01/06/2021.
Kind regards,
Hi! Why there’s no custom color option for Main header area Settings on header? I’m having a very tough time trying to set it up
Hello,
The Custom color option for the Main header area background was already added in version 2.1.1, please make sure to update the theme to the latest version 2.1.4.
To enable updates for Essentials theme, you can check this article from our knowledge base:
https://essentials.pixfort.com/knowledge-base/how-to-update-essentials-theme/
If you need further assistance please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Thanks, but won’t it delete my translations? By the way, I can’t seem to find the string to translate “Read more” text on blog. Please help. Great theme anyways!
I’ve just updated the theme but IT DELETED CUSTOM CSS forcing me to write an important amount of code again. Why your theme does that if supposedly that’s part of wordpress core which I haven touched? With other themes I dont have that problem, I just update the theme and custom CSS keeps there.
Hello,
For support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Thanks, my bad, I had updated also child theme by mistake, great theme, keep up with the awesome work!
Anyways, translation is the only drawback that is frustrating me with this theme. It’s very time consuming to rummage among several plugins using a third party plugin like Loco, to find no way to translate the “read more” text.
Hello,
You are welcome
The theme and the included plugins use the default standard WordPress translation files.
For any further support please contact us via the chat tool in your pixfort hub account and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
Hello, please we are interested for essential theme and we just know that it doesn’t support RTL, please is there another way to add this option or can you propose us solution, waiting for your feedback…. Regards
Hello,
Thank you for your interest in Essentials theme
Currently RTL is not available in Essentials, we might try to add it in the future.
Let us know if you have any other questions!
Kind regards,
hi team, i like your templates, can I ask if all the demos available to edit on elementor? thanks!
Hello,
Thank you for your interest in Essentials theme:)
Yes, the theme supports WPBakery and Elementor page builder, and you can check the Elementor version of each demo in the item preview by clicking on “Elementor Demo” of each demo:
https://essentials.pixfort.com/#pix_section_demos
Let us know if you have any questions!
Kind regards,
Is it possible to add custom fonts in WPBakery. It’s not a Google or Adobe font. Thanks!
Hello,
Thank you for your interest in Essentials Theme
Essentials theme supports Google fonts or embedding external fonts via external URL (for example Adobe fonts). However, we will try to add custom fonts functionality in the future updates.
Let us know if you have any other questions!
Kind regards,
Wordpress theme is awesome! It’s the first time I’ve come across an error free Wordpress Theme. The support team answered my questions without getting bored. You are a great team. Thanks!
Hello,
Thank you very much for your great feedback! We really appreciate it
Happy new year!
Best regards,
can i have 2 installation one within root domain another in subdomain?
Hello,
Yes, you can install the theme on a domain and its subdomains/subdirectories using one license as long as they are related to the main website (the same company/business/product…), otherwise you will need a license for each subdomain/subdirectory website.
For more information you can check this article from our Knowledge base:
https://essentials.pixfort.com/knowledge-base/theme-license-details/
Kind regards,
Does your header builder allow for a full-width header? I don’t see an example of a full-width header anywhere in the demos
Hello,
Thank you for your interest in Essentials theme
The Header Builder has an option to make the header full width, for example, you can check the demos below:
https://essentials.pixfort.com/restaurant/
https://essentials.pixfort.com/photography/
Let us know if you have any other questions!
Kind regards,
Awesome, thank you!
You’re welcome!
Is there a way you guys can add a “table of contents” element of feature to the blog? I am using the blog but would LOVE a floating table of contents element because many of the plugins dont work well.
Hello Darrel,
Thank you very much for your feature suggestion We passed it to our development team and we will try to add this new element in the future.
Kind regards,
I have uploaded a 86KB image and that became 500KB with your theme: https://share.getcloudapp.com/6quEOpNN
Do you have any fix for this? This is slowing down the website.
And your support URL does not show any chat window to a way to send a ticket.
Hello,
It seems that you used our support chat multiple times before, you can reply to your previous support emails or you can reply to the email that we just sent to you and our team will be happy to help (since the comments section is only dedicated for pre-sale questions).
Kind regards,
WPBakery Page Builder needs to be updated. But a licence is needed. I thought this theme included licences within the pricing?
Hello,
The plugins updates are included with theme update and you can get them by updating the theme to the latest version then install the new plugins updates from WordPress admin panel > Essentials dashboard > Install plugins.
For further support please contact us via the chat tool in your pixfort hub account:
https://hub.pixfort.com/
Kind regards,
Hi, a couple pre-sale questions:
1) Do the video-related elements only work with YouTube and self-hosted videos or would things like Wistia or any other custom code work as well?
2) How do the subscribe forms work? Are they just contact form 7 embeds? Is there any reason I can’t integrate with Activecampaign, for example?
Thanks!
Hello,
Thank you for your interest in Essentials theme
1) The Video elements use Embed Codes to display videos therefore it’s possible to load videos from any embed code source.
2) The included forms in the theme are built using Contact Form 7 plugin, however, adding different forms integrations may require additional plugins depending on your needs (not included inside the theme), however, all standard WordPress plugins should work normally with the theme (note that the forms styling is included for Contact Form 7 plugins and other plugins may have their own forms stylings).
Kind regards,
Hello! Can we use this theme without a page builder? I would love to go with Gutenberg blocks. When we need a page builder like Elementor? Basically, most themes use Elementor to build the front page. Do you use Elementor for Post pages as well?
Hello,
Thank you for your interest in Essentials theme
The theme supports WPBakery and Elementor page builder (pixfort elements are only available for WPBakery and Elementor. For Gutenberg, Essentials theme supports only Gutenberg default elements).
For the posts, you can choose to use Gutenberg or one of the supported page builders (WPBakery or Elementor).
Let us know if you have any other questions!
Kind regards,
