5230 comments found.
Hello Team,
We are using this theme and we are facing one issue in the portfolio. Issue: When we try to upload the demo video on our website which is using on the prebuilt demo (https://themeforest.unitedthemes.com/wpversions/brooklyn/demo43-light/) and we are facing the issue. Below is the screenshot and video link which tried to upload. Please help and let us know how we fix this. Screenshot: https://prnt.sc/26npvqr Demo Video: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo43-light/wp-content/uploads/2019/10/deutsch-promo-final.mp4
Looking forward.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I’m wondering if it’s possible to change the Brooklyn load text before the webpage loads? I plan on using the theme as a portfolio and would like for the loading bar to say my name.
p.s It is possible, forgot the search the comments here. 
Hi,
yes you can adjust the text to your own 
Kind Regards UT
Font awesome icons do not show in Chrome or Brave, but do show in Safari. Does the latest theme download fix this issue?
Hi,
this sounds like a CORS issue. We need a website URL to debug this further.
Kind Regards UT
Thanks for responding!
http://afoteyannum.comOther than this issue, this theme is the bees’ knees! I love it to pieces!
Hi,
yes that a CORS Issue here. See: https://enable-cors.org/server_apache.html – apply the first part to the htaccess in your wordpress root.
Best UT
That worked!
Thank you for this!
OK, the icons work, but now no videos play when I click on said icons.
This is constant across all browsers.
I’ve applied the CORS fix, and it seems to have broken that playback functionality across the site now….
Please advise
OK never mind. I just changed it to appear in a lightbox and that works. Probably better UX anyway, as it forces focus on the particular video a visitor clicks on.
on showcase, when portfolio is loaded, margin between rows are huge. As soon as I click inspect it gets back to normal. Soft cropping is disabled, tried many ways, but still, when it loads, margins are huge. it makes big gaps, when I am starting Inspect element it solves I disabled Soft Cropping but it doesn’t working. here is screenshot. https://imgur.com/a/PLDxhqD
Theme Support
We need a website URL here. The screenshot does not help.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, from where I can do page title settings for whole site. Please guide, I am doing single page at a time right now. Also, do we have breadcrumb settings?
Hi,
you can find them in Theme Options > Typography > Page Title – the theme itself has no breadcrumb options.
Kind Regards UT
I need help with theme. The registration key not working AFTER I deactivated from a site that since then has been deleted
Hi Brooklyn!
Is it safe to upgrade to 5.9?
Hi,
yes the current version works with this version.
Kind Regards UT
The download file is empty i cannot do a update to my site www.digiplaycreative.com
Hi,
we double checked the download file here at themeforest, its not empty. Please download it again – at least download both packages.
Kind Regards UT
You guys should consider adding elementor compatibility and give the choice of both wp bakery or elementor so people can choose the builder they prefer.
is the theme compatible with wpbakery page builder?
Hi,
yes it is. The builder is also bundled with this theme.
Kind Regards UT
The template is compatible with Elementor
Hi,
compatible yes, but the demo are made with wpbakery page builder.
Kind Regards UT
Hi. Could you please tell my why I can’t see anything in brooklyn page builder But I can see my page in WPBakery Page Builder? Thanks
Hi,
try to restore a previous revision. For further assistance use our support forum.
Kind Regrds UT
I deleted my site and am trying to do it again but my license says: “License already registered with different server.” But no, it is not registered on another server, nor on any other website. Please, you have to be able to verify this. It is not registered anywhere else.
Thanks!!!!
Hi, Need som assistance. It seems any changes made in Visual Composer generates and error in Wordpress. If I change code via original editor its ok.
Ex. I tried to change one single letter in one of templates, which generates an error. I reinstalled template and latest Wp version. Issue still remains. When comparing revision of code, the difference are large, even though only letter is changed.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, have you any plan to add elemntor compatibility to edit demo content? Thank you
Hi. I bought your theme a while back, then did not get the time to complete the project fully. I have all the files in my drive with purchase code and everything, but lost the access to envato account. I think I used an webmail for the account which I don’t have anymore. Can you trace the purchase using the codes you provided during purchase to provide me access to the account?
Hi,
please contact envato in this case, we as an author can’t help with account related issues.
Kind Regards UT
Well, can you help me with your account then? I think I need to login and change the domain name from your panel.
Hi,
if you provide us the kay via email, we can check it. Use the contact field on our profile page: https://themeforest.net/user/unitedthemes
Hi – how can I assign hierarchy to blog posts?
Hi,
its defined by the date but you can also use a plugin such as: https://de.wordpress.org/plugins/post-types-order/
Best UT
do you have a support email?
Hi,
no we don’t have a support email. All support is handeled via support forum: https://helpdesk.unitedthemes.com/
Kind Regards UT
Broooklyn , cant install demos, im try in localhost, usa vps, aliyun vps, always return “An Error occured during your import, please contact your site administrator!” But error log its empty, may be you have error ir serialized data. if im read the xml downloaded look like a zip content or corrupted content, its not a standar xml
Hi,
the importer itself works as intended – the serialized data and the XML work – the issue must be located in a different spot. SInce its a localhost its hard to tell which configuration at least is blocking the import. Please check this article first: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/ – if the issue remains open a ticket in our support forum.
Kind Regards UT
cant install demo 1 to 4, im try with demo 49 and works fine, some thing are bad.
Hi,
when i´m trying to open my Website by using a link embedded in facebook or youtube e.g., i get the following message:
Warning: The magic method Vc_Manager::__wakeup() must have public visibility in /homepages/8/d4295755546/htdocs/wp-content/plugins/js_composer/js_composer.php on line 221
Fatal error: Uncaught ValueError: Unknown format specifier “a” in /homepages/8/d4295755546/htdocs/wp-content/plugins/ut-portfolio/classes/post-types/class-portfolio.php:91 Stack trace: #0 /homepages/8/d4295755546/htdocs/wp-content/plugins/ut-portfolio/classes/post-types/class-portfolio.php(91): sprintf(‘Search %a’, ‘UT Portfolios’) #1 /homepages/8/d4295755546/htdocs/wp-includes/class-wp-hook.php(303): UT_Portfolio->register_post_type(’’) #2 /homepages/8/d4295755546/htdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #3 /homepages/8/d4295755546/htdocs/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #4 /homepages/8/d4295755546/htdocs/wp-settings.php(578): do_action(‘init’) #5 /homepages/8/d4295755546/htdocs/wp-config.php(116): require_once(’/homepages/8/d4…’) #6 /homepages/8/d4295755546/htdocs/wp-load.php(50): require_once(’/homepages/8/d4…’) #7 /homepages/8/d4295755546/htdocs/wp-blog-header.php(13): require_once(’/homepages/8/d4…’) #8 /homepages/8/d4295755546/htdocs/index.php(17): require(’/homepages/8/d4…’) #9 {main} thrown in /homepages/8/d4295755546/htdocs/wp-content/plugins/ut-portfolio/classes/post-types/class-portfolio.php on line 91
Hi,
please update the portfoliop plugin to its latest version. This will solve the issue.
Kind Regards UT
Hi, i dont have a portfolio plugin installed. What can i do?
Hi,
the error refers to UT Portfolio Plugin – its a required theme plugin. Update the theme and then the plugins.
See:
https://knowledgebase.unitedthemes.com/docs/how-to-update-the-theme/Kind Regards UT
Thanks! It worked.