26707 comments found.
Hi, my site was hacked and my server provider (Siteground) told me it comes from the WP Backery plugin: I’ve updated Bridge to the latest version but WP Bakery is still at 5.4.7 This is a problem: the security check of my provider says that: The WP Bakery plugin is still not updated and the version that’s on your website is old and reported as vulnerable:
Plugins with updates:| name | status | version | update_version | |
|
|
js_composer | active | 5.4.7 | 6.8.0 |
I saw prices of WP Bakery, it costs as your template… I use your template for many websites, each with a separate license obviously, and now should I buy a WP Bakery license for each of them? It’s going to cost a lot…
Hello,
We’re sorry to hear that your website got hacked, however, please note that all our themes do go through strict examination before they even can be released on the market and you can check the following article on how to protect your website.
WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is and we include the latest versions of WPBakery with theme updates. You don’t need to purchase WPBakery to access the latest version.
You can read more about bundled plugins in this article: Activating Licenses For Bundled Plugins
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins and you should know that you can also get in touch with our support team and they will be happy to provide you with the latest versions of bundled plugins. Hope this helps!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
THANKS A LOT, I didn’t know that I could find latest plugin versions in the downloadable files! Thanks again, I’m going to install latest version of bundled plugins.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. After the last update it is not possible to update visual composer and layer slider . error message: Beim Aktualisieren von WPBakery Page Builder ist ein Fehler aufgetreten: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello,
Thank you for reaching us!
Please note that WPBakery and Layer Slider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about bundled plugins in this article: Activating Licenses For Bundled Plugins
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will be happy to assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, but I know all that. What I write is: after the update from last friday, it is not possible to update visual composer and layerslider
Hi,
Please reach our support team and submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look. Thanks!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can access my account to deregister the actual domain. The system said I am using a wrong user. How can I fix that ? I tried by sending a new pass but I can´t cause the system did not reconize my user
disregard this msj. I fix it
Hi there,
We’re glad to hear that you managed to resolve this!
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will be happy to help you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Elementor does not load with the Outdoor demo, I have tried in safe mode and nothing, it cannot be edited, I have everything updated, I do not know what plugin may be in conflict, I have deactivated WPBakery Page Builder, and it still does not load, it cannot be edited the demo Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When will you add an TikTok (icon) option in the Qode Social Icon Widget?
Also, if this isn’t going to happen soon, what other solution will you suggest for this? Very weird tiktok isn’t there, you have plenty of other unuseful options…
Hello there,
Thank you for reaching us!
You can send us the suggestion to add this feature at our Help Center and our support team will forward this to our dev team to be considered to be added in future updates.
You can set the “Assistance Category” of the ticket to “I’d like to request a new feature”.
As a workaround, you can use image widget and upload TikTok image there. If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will be happy to help.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, did that. Ticket number is #161972
Hope I did not do it in vain, I can see here in themeforest comments with the search utility above, that lots of people requested the same thing (TikTok icon there) in the past 2 years. So do not understand why you didn’t listen to their requests in the past…
Hi there,
We’ve checked and we see that your ticket has now been updated with a response. In case you need further assistance please continue the conversation with our support team at Help Center. They will gladly help you to set up your website within our theme.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Guys, it seems the theme is having issues displaying the logo with HTTPS when using the “Sticky Divided” menu. Can you please fix ASAP? I have to show the site to a client tomorrow.
Hello,
Thank you for reaching us!
As we don’t have enough information in order to help you, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have purchased multiple Bridge theme packages and I’ve used them on different sites but for some reason I cant figure out where I have used some of my older licenses. I went through all of the sites I host on my server and I don’t see where they are registered. Is there a way to see where my licenses are all registered?
Hello,
Thank you for reaching us!
You can now easily deregister your purchase code via our Help Center by following instructions from this article.
If you are unsure about the domain, you can enter any URL (like google.com), and in the error message correct URL will be written. Hope this helps!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
in my website the logo image doen’t not appears with https, but all the site is in https, i tried to reuploaded the logo image a lot of time, but i hve the same issue, so i don’t know if it is a problem with bridge them. For me it’s a problem because my site is dangerous in the google rank, i notice that google give a warning message the site could be dangerous. https://www.musicaperiltuomatrimonio.it/
is there someone can reply to me?
Hello,
Could you please send us a mail to our Help Center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I want to reset my purchase code, I dont know where i can use them…can you please reset the code
Thanks
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can also do this on your end from our Help Center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! We have updated theme for the client, and we are now getting this message in wordpress dashboard “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”. But Bridge Dashboard shows it is registered, the code is there. I tried to deregister and register again, but the problem stays the same. So now the web page is broken, as theme no longer supports Bridge Theme Custom widgets we used. Any tips how we could solve this bus?
Hi there,
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin, and if it’s not updated to latest version please update it.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Two urgent questions: - In the Bridge template (original) how can I edit the footer blocks? - How do I delete the button bar below the top banner? Thanks
Hi there,
Please check this article – How To Set Up Your Website Footer Using The Bridge WordPress Theme.
You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I see the latest download file contains version 6.7.0 of the WPBakery Page Builder, the latest version is 6.8.0 and this is being flagged on my client reports?
Hi there,
Thank you for reaching us!
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi
Hi there,
How can we help you?
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am unable to receive updates for the theme through the Envato Market plugin. I have made sure the token is accurate, renewed support, waited 24 hours, and cannot see new versions nor can I sign into your support system. Something is disconnected.
Hi there,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from the video in this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for taking interest in our theme!
You can check available header types for Bridge theme in this link.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased your your theme for travel agency web site, but haven’t got a chance to start a website and use it until now and my support has expired. I have created several tours with multiple categories but search and filter options can “see” only two tours from 2 categories, other ones can’t be found via search option or filtered by categories but show up on tours list element. Can you help me with this? If you need access to my site I will provide it for you
Hi there,
Could you please at least provide us with your website URL so we can check.
Also, you should know that you can always extend your support license.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I currently have a website that has two environments (development & production). The development site is not publicly accessible.
I currently have the theme registered to the production site, and the development site has the latest theme, but not registered as I only have once license. I notice that in the development site the elements don’t appear and it’s a lot of shortcode. text – the production site is fine.
How can we use the theme on both environments? I need to keep the development site up for testing/updating before pushing to the production site. I don’t want to have to transfer license back/forth between the two.
Any ideas? thoughts?
Hi there,
Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi There,
Will there be an update of the theme soon so I can update the LayerSlider and WP Bakery plugins in Bridge websites? Thank you for your respons.
Regards,
Hi there,
The theme will for sure be updated, containing the latest versions of the plugins, but if you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
I’m finishing configuring the web and now I’m adjusting the responsive version. I have found some doubts that I would like to be able to correct.
1) The cart icon on mobile phones does not appear on the Home page. I don’t see it in the store either. Attached screenshot of where the cart icon should appear.
How can it be displayed in the menu so that it appears next to the search icon?
I have reviewed this article (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002252518-How-To-Display-The-Shopping-Cart-On-Mobile-Devices), but I don’t have it in the theme of the widget “Right from Mobile logo” or “Mobile header Widget Area” or “Mobile Area”
I also do not have another of the widgets indicated in the article.
Can you add it and tell me how to add it?
2) Finally, I don’t see the sticky menu in responsive when scrolling to the bottom of the page. How can it be activated?
That’s all.
Regards.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
My time for support has just expired, so I can’t send a ticket to fix this.
I don’t need now to renew the support only to know how to display the cart icon in the header menu.
As I told, I tried to apply what is said in the help article, but anything worked. This is the model of the web I am using : https://bridge302.qodeinteractive.com/
As you can see in the responsinator (http://www.responsinator.com/?url=https%3A%2F%2Fbridge302.qodeinteractive.com%2F), by default the icon cart does not appear in the demo.
So, could you open this ticket for me or give me access for a couple of days to fix this, please?
Regards.
Hi there,
For the mobile dropdown widget you can try adding this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 420px) {
header .shopping_cart_outer {
display: table;
}
header .shopping_cart_header {
width: auto;
}
}When it comes to the sticky header, you need to go to Qode Options>Header and choose sticky header type:
https://i.imgur.com/51dYKA3.pngPlease check the following tutorial which can help you.
We hope this helped!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again.
It works¡
Thank you very much.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
