Hello, @BayanInv,

Sorry to say that but this is not possible, you can not access the old forum, we have shifted our support system to new forum and you can ask for the help here: http://udesigntheme.com/support/

Regards Andon-Design.

Hello, @c8rls,

Actually, Yes we release a major update of our theme version 4.0 there’s a lot of new feature we add in the theme you can check the change-log of the new version.

You can update the theme manually just follow the below steps..

1.. Take a complete backup of your site.
2.. Disable all the third-party plugins you are using in your site.
3.. Rename the theme folder in the wp-content >> Themes
4.. Then upload the zip folder of the latest version of the theme there.
5.. Then unzip the file there
6.. Simply go to the Dashboard >> Appearnce >> Themes and then activate the latest version theme
7.. Go to the Appearnce >> Install Plugins then update the theme necessary plugins.

Then check back your site after clearing the browser cache. After that you can enable the third-party plugins one by one.

And you’re done.

And Yes we have moved our Support Forum to the new platform as well to provide best services to our Customers, so you can contact us via our support forum here: http://udesigntheme.com/support/

Regards Andon-Design.

Hello, @dpixxx,

Can you please contact us via our support forum: http://udesigntheme.com/support/ with your site WP-Admin Login, so that we will check and solve your issue.

Regards Andon-Design.

Thanks tried again and it updated to 4.0.0.

Sound’s Great!

Hello, @cosmins6,

I have understand your issue I check the same thing in our test site and it is working fine the issue is only appears in your site. So can you please contact us at our support forum with sharing the access and allow us to debug your site to solve your issue. Please take a complete backup of your site first.

Regards Andon-Design.

Hello @andon-support1

Actually support forum button not working please check see the screenshot https://prnt.sc/26woglc

Thanks

Hello, @cosmins6,

Sorry for the inconvenience, please try this URL: http://udesigntheme.com/support/

Regards Andon-Design.

Thank you kindly, @dpixxx!! We are thrilled to know you are enjoying your time with Udesign! Those are incredibly kind words, That is exactly what Udesign and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Thank you for your kindness and love

I WAS using version3. ... Now installed version 4

Still not working … Error 521 Ray ID: 6d23d5ee987257d2 • 2022-01-23 20:40:11 UTC Web server is down

Hello, @MatsSo,

You can contact us via our support forum here: https://udesigntheme.com/udesign-support/

Regards Andon-Design.

AND of course … I WAS on old version3, now using version 4. AND it seems I’m going to like it very much! Thumbs up.

Hello, @kimcohen,

I have just checked your provided page and it is working perfectly fine for me, here is the screenshot: https://postimg.cc/D8XJB8gF it must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @tobylove,

It happens sometimes because of third-party plugins or when the theme is the oldest version. So please first disable all the third-party plugins and update the theme to the latest version then check back your issue I hope it will be resolved. Then activate the plugins one by one so that you will be able to know which plugins conflict and cause the issue.

Regard’s AndonDesign

Hello, @Kabir_khan007,

Sorry to say that but we have not tested our theme with ShopEngine pro officially till now, so we are unable to suggest you on it, If you want you can try with it, but at your own risk.

Regard’s AndonDesign

Hello, @SR20DETg20girl,

Can you please check it once with activating the default WP Theme like Twenty Twenty one, that how it works with it? Just to make it sure that the issue you are facing with our theme or not? and let me know the result with a screenshot and page URL.

Regard’s AndonDesign

Hello, @synops,

Can you please elaborate on the mediocre menu because I didn’t get your point about what you are trying to say? Please explain a bit more clearly, if possible with some screenshots for my better understanding.

Regard’s AndonDesign

What I want to tell you is that the mobile menu of this theme is not good (it’s a simple drop-down menu) compared to the menu that you offer on the classic theme, and that for several years nothing has changed!

Hello, @synops,

Yes, Every demo is built differently from each other. The demo photography is built like this you can change it by using any third-party plugins at your own risk. We are currently working on the update of our theme very soon it will be released the more features will be added to the theme you can wait till the update is released. That’s all.

Regard’s AndonDesign

Hello, @BrassRing,

Please write me at my email: udesignaizaz@gmail.com with your theme purchase code PDF file: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- so that I’ll check/verify and help you out.

Regard’s AndonDesign

This seems to be a bug. When I tick “Disable the “Stay-On-Top” Main Menu Logo” the stock logo disappears and some of my custom colours take effect.

There seems to be an error somewhere.

I am using WP 5.8 with U-Design 3.4.18

Hello, @Vivid_Web,

I have just tested it at my end and finds it is working perfectly fine for me at my end on my test site, this seems to be the cache issue at your end nothing else, so please clear the cache and check back otherwise, please contact us via my email udesignaizaz@gmail.com with your site WP-Admin Login details and with this comment URL so that I’ll check and help you out.

Regard’s AndonDesign

Hello, @oduls,

First of all, make sure that you are using the very latest version of the Theme Version 3.4.18, and if yes then, To be able to update the themes Related plugins you first need to update the theme as this will then include the latest packaged plugins and then once that is done you head to U-Design Options → Related Plugins and you can update them from there.

For information on updating the theme please review this discussion http://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme

Keep in mind that the theme loads the plugin files for Rev. Slider, Essential Grid and WP Bakery from a local folder within the theme, it’s not communicating with any remote server or the plugins directly.

You can access the plugin zip files yourself and install them manually if you want to try that, they are located here:

Also please read the below-given thread as well: https://dreamthemedesign.com/u-design-support/discussion/33476/plugins-not-updating

Regard’s AndonDesign

Hello, @jdoming,

Can you please let me know which version of the Theme are you using on your site?

Regards AndonDesign

Hello Andon, Version: 3.4.18, I just solved the problem by installing the Classic Widgets plugin. Here is the message I received by email: Here, WordPress found an error with one of your plugins, “U-Design Core”. In any case you are doing a fabulous job, thank you!

Hello, @jdoming,

Sound’s Good!!! that you have managed to solve your issue by yourself, you are the best

Regards AndonDesign

Hello, @ivadms,

Start the Demo Import Wizard and install it like that, it should be the first step in the Wizard, just don’t forget to exit the wizard right after VERY IMPORTANT! Here, you could learn more about this Wizard in this thread: https://dreamthemedesign.com/u-design-support/discussion/32239/whats-new-in-u-design-2-14-0

OR

You can try with Alternative Demo Import as well: https://dreamthemedesign.com/u-design-support/discussion/22852/optional-demo-content

Regards AndonDesign