59 comments found.
i tried to import content and it take forever to download the content. it has pass hour now waiting, nothing happening
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Most options regarding Page Title Not apply on website when changed from core option. Earlier when i bought theme data import was the issue and never resolved and not when i want my website live these kind of bugs are giving pain.
Hello,
It could be that different title options are set locally on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I couldn’t update my pages, they’re just keep updating and doing nothing at all.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Actually I tried to send a request this morning, but there was something wrong caused submit failed. I tried again tonight, and the ticket was send out finally … Hope you can help on it, thanks!!
Hi,
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I was reset my wordpress website and install the Umea theme. There are need register theme and the response is already used. I was installed twice at same domain/machine.
How i can use the Umea theme again?
Hi there,
Please note that the Regular license for theme copies only allows their use for a single end product, meaning, one installation on one domain.
If you wish to use the theme on some other domain, you need to deregister it first. Please note that you can Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, The Reeco Plugin is causing a critical error for me when I activate it, along with the theme containing outdated copies of some WooCommerce template files. Is this something you can help me with please? Thank you.
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
Regarding those outdated copies of WooCommerce templates, please follow the instructions from this article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have another problem, how can I change the image I find on the page: track order? I attach image link : http://joxi.net/1A5bpjMIDe4GBr
Hello,
This image is added as section background in the “Style” tab (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, if I use home: Fullscreen Showcase the logo is not displayed, I tried to delete the default logos but mine still does not appear, can you help me? thank you
Hi there,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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solved, thank you very much
Support
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i sent the ticket please check it as soon as possible
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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Hello, why in the help center I can not find this theme in the option dropdown menu, and it said the registration number I placed is not valid, how long does it take for the support team rely me email?
Hi there,
Thanks for writing in! We managed to locate your request and see that it was responded to so please check the response and if you need any further assistance please continue the conversation with our support team as they will be happy to help.
Support
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And plus there is only Right Sidebar(blog) but no Sidebar Right(Shop)
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I got the same issue with S3RKo, please help
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi I am getting the error : The “umea_core_woo_dropdown_cart” block was affected by errors and may not function properly. Check the developer tools for more details. I got this message while accessing Widgets section Please find the attached Please help
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have bought the theme and installed, but we enter the purchase code and click on register its not effecting anything or not showing any error when I want to activate the license… 
Hi there,
Please contact us through this email, include URL of your site and your purchase code in the email, and our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just bought this theme and I am very disappointed.
I can’t get the single page screen to be inside a box like in the demo, it only makes it full screen.
https://umea.qodeinteractive.com/product/green-sofa/I would like to receive a refund for the product.
Hi there,
We are sorry to hear this. You should know that within our Umeå Core Options > General > Initial Width of Content you can set the width of your content, the inital width on our demo is set to 1300 px. You can read more about the refund policy here however, if you still encounter issues with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Umea core causes problems with elementor. Database update for elementor cant be proceed. I get an error from umea core. Also widgets have also a problem with umea core. Finally it causes my e-shop to be very slow. Is there an update coming up? Do you have any solution?
Hi there,
Regarding Elementor Data Updater, you can rollback to previous version (try 3.2.4) under Elementor -> Tools -> Versions. This should allow the Elementor Data updater to go through quickly then you will be able to update to the latest version.
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket .
Support
Edge Portfolio part of
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Thank you very much for your quick response! The plugin works perfectly! The elementor asks me for updating the database again when I return to the latest version. Your theme is perfect and your support too! Thank you for your good work!
Hello,
You’re welcome, glad that we could help! If we can assist you with anything else please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, Is there support for RTL?
Hello,
Thank you for taking an interest!
Unfortunately, RTL is not supported for the Umea theme. For more info, take a look at this article:
Do Qode Interactive Themes Support RTL (Right-To-Left Text)?
If you have additional questions, let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have bought the theme, but it says the purchase code is not valid when I want to activate the license…
Hi there,
We’ve checked and your purchase code is already registered. Have you managed to register it in the meantime?
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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I have not been able to install this template for more than two weeks. Constantly bugs, then something else. Very poor service. Answer every two days. Briefly and then again you wait 2 days. I do not advise anyone to buy from them. Unfortunately, it is very beautiful. But very poor quality. I am extremely disappointed. And I think that companies with such a service should not provide their products. For clarity. The specialists of one of the largest digital companies could not help me create a working version of their template in two weeks. Terrible!!!
Hi there,
We are sorry that you’ve got this impression. The theme is working correctly on our local installation and all of our themes go through strict tests before they can even be released.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Please understand that our average response time is around 24 hours on weekdays and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your tickets have been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
How can I apply the menu with the logo on the logo on all my pages?
Like in my homepage: https://danielsantiques.com/new/
Some pages have this divided menu: https://danielsantiques.com/new/product-category/black-forest-carvings/
Please let me know how to fix it.
Best.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Very poor service. Plus, I have to visibly buy other plugins to make what they show on the screen work. You are forced to install the elementor plugin. Which will cost you extra money. Much more than the template itself is worth. In fact, for 3 days I have not been able to achieve any result. The ticket service works badly. They do not answer immediately.
Hi there,
Sorry to hear that you feel this way. Testing our theme everything works perfectly fine and there are no additional plugin that you need to buy since either they come with the theme or come as bundled plugins.
You can read more about it here.
We do see that your request was responded to and that our agent asked for further information so they can investigate any issue on your end so we do hope that this will be resolved as soon as possible.
You can always read more about the refund policy here though we do hope that you will continue the conversation with our support team and that this will be resolved on your side.
Support
Edge Portfolio part of
Qode Interactive
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This is what I wrote yesterday on your website ticket number # 141780.
Good day! I’m tired of trying to tweak your system. Constantly, for elementary operations, the elementor is transferred to the site. Just adding some information to the page creates constant problems. A simple WordPress allows you to do all of this. Either your system is terrible, or finally help me set it up if it is good
There is still no answer. One day has already passed. In addition, a letter from Wordpress came to the installed element today, which talks about the errors that it issues and interferes with the work of the system. I am writing here because, as I understand it, this is the only place where you answer really.
Hello again,
Please, note that our theme passed strong tests on Envato Market before releasing, and everything works fine on our behalf.
We see that your ticket has been updated with answer, so please continue conversation with our support team on our Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks! Everything worked
Hi there,
You’re welcome 
Support
Edge Portfolio part of
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