4041 comments found.
The embed audio option is only showing in desktop, not in mobile.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi – does the Penci recipe add on work on PHP8? Is the theme generally compatible with php8?
Cheers,
Matt
Hi,
Thank you for being interested in our theme.
Yes, our theme & plugin “Penci Recipe” is fully compatible with PHP 8.
Best Regards,
PenciDesign
Hello, I will very definitely buy your theme. But before I do that I would need a clarification. My main site (sample.com) is currently online and functional. Will I be able to use a second Development site (test.sample.com) before transferring it to my main site?
Hi,
Thank you for being interested in our theme.
Yes, you can do that. You can activate the theme on the dev site, when you have done that, let revoke the license for the dev site via Dashboard > Soledad > Theme License before activate it on the main site.
Best Regards,
PenciDesign
how many sites can I install the theme I have four to five subdomain, can I install in all the subdomain
Hi,
Thank you for being interested in our theme.
With one regular license, you just can use one website at one moment. It also applies to subdomains. That means, if you are using a subdomain as an independent website, you need one license for each subdomain.
Best Regards,
PenciDesign
Hi there, my support is expired. Although I want to report something that seems to be a bug. When opening the Customizer inside Wordpress (ver 5.9), I can’t get to the options inside the last level of the menus there. The loading indicator keeps spinning and nothing else happens. I use Soledad ver 8.1.0. I’ve tried other themes with the Customizer and they worked perfectly. Maybe this is useful to you guys. Does anyone else have this kind of issue? Thanks, Nicolas
Hi,
Thank you for your feedback.
Can you please send us more detail via our contact form and we will have a look at this to help you?
Best Regards,
PenciDesign
Message sent. I’m looking forward to your reply. Thanks in advance!
Thanks for your quick reply and for the solution!
I cannot get the featured image from my posts visible on Facebook when I share the post.
Is the theme social media friendly. I am using the Bitcoin News Theme and while I have marked that I want the featured image visible on the post (in the post setting: Hide Featured Image Auto Appears on This Post?) .. it is not seen by Facebook when I share the URL to the post. Can you help?
Hi,
Please use purchase account to get support from us. I don’t see your Envato account buy any theme from us.
Best Regards,
PenciDesign
Hi, before I buy, I want to use this on a Wordpress website of a customer who wants a new one. If I change the template in to Soledad, I won’t lose all my post I think. I just have to put all in the right place? Is that correct? Just to be sure. thanks!
Hi,
Thank you for being interested in our theme.
Yes, exactly. You don’t lose any post/pages when move to our theme.
Best Regards,
PenciDesign
Thanks for the fast reply!i want to use it first on a test site. When its done. Can I activate the site on the new one, and deactivate the test site?
Hi,
Yes, of course you can. Just need to revoke the license on the dev site via Dashboard > Soledad > “Theme License” before activate it on the main site.
Best Regards,
PenciDesign
Hello.
Is compatible with the wordpress 5.9 or we have to wait for a while before update?
Thank you!
Hi,
Yes, we’ve tested the latest version of our theme with WP 5.9 and didn’t see any problem. You can go ahead and update it. Also, since you’ve purchased the theme, so if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello, i am thinking of using this demo exactly for a project: https://soledad.pencidesign.net/soledad-simple/
Will i be able to import it to my website?
Hi,
Thank you for being interested in our theme.
Yes, it’s easy to import that demo for your site – you can select to import the demo content & demo style or the demo style only if you want.
Best Regards,
PenciDesign
When I try to login to my wordpress backend I receive a strange message asking for the purchase code. Is this a phishing attempt? Help urgently needed.
Hi,
This message appears when the system can’t detect your purchases. You just need to re-update the purchase code and everything will back to normal. If you need help with this, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
It worked, thank you. But you should not treat a paying customer like that. This took a lot of my time and nerves.
Hi,
We’re sorry about this inconvenience. But we need to do that for update the right license for all our customers.. Hope you can understand it. Anyway, if you get any problem with our theme, just drop for us a line and we will happy to help.
Best Regards,
PenciDesign
I would like to know if it is possible to have different demos installed and active at the same time on one and the same domain.
For example,
Men Health demo on mydomain.com
and honey business demo on a subdomain eg. sub.mydomain.com
I really like the structure and design of the first one Men Health for the blog and home page ,.. and would like to take advantage of the cool pages created by the second demo and use them as sales pages for my main product.
Do you have any advice as to how this can be done with a single license ?
Hi,
Thank you for being interested in our theme.
If you want to do that, I recommend you create a blog page on the main page, don’t need to use the sub-domain to do that. You can easy to use Elementor to create a blog/sales page the same as you said. The theme doesn’t allow for one license can be used for more than one domain ( include sub-domain also ).
Best Regards,
PenciDesign
I can’t access my wordpress dashboard. The following message appears on the screen. “Oops, We can’t detect your purchases. Please update your purchase code to continue. You can put your purchase code to the field below to activate the theme. Check this guide to know how to get your purchase code. After activating the theme, you can revoke the license for this website if you want”.
I have two licenses with you. Is this a message from your company?
Hi,
We’ve replied to your email, please check it.
Best Regards,
PenciDesign
Hello, i like to check have you added smart list within the theme? As you mention 3 years ago you would be adding. Thanks
Hi,
Thank you for your comment.
Maybe has some reasons, we didn’t add them. But, we will consider adding it in some next updates. ( maybe in 3-4 next updates ). So, please wait for this.
Best Regards,
PenciDesign
Hi. i just upgraded to the latest version of the theme, and the instagram feed from top bar doesn’t function anymore. iI have the following message shown to me: .Soledad Instagram Feed Note Important: Please connect to your Instagram accout on this page first. What is the problem ?Thank you in advance
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Does amp version of this theme also support autoload next post feature? If not, will you implement it in the future?
Hi,
Thank you for interested in our theme.
Unfortunately, there is no way to make this feature – because AMP doesn’t allows for use custom javascript or ajax.. That’s why you will never see any AMP page has this feature.. Of course, if in the future, the Google AMP allows for it, we will add this feature 
Best Regards,
PenciDesign
here you can see example https://ampforwp.com/tutorials/article/infinite-scroll-feature-in-amp/ Can you implement it with soledad amp? I want buy
Hi,
Thank you for let me know. We will check it and if it’s possible, we will add it to our AMP plugin in the future updates.
Best Regards,
PenciDesign
Hi, I need to have a local version of the website running on xampp but theme asks for activation. How I can skip activation on local? Thanks.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello, could you consider to add Patreon in the social media options for the next update ? Thank you. I love your work.
Hi,
Thank you for loving our theme.
We will consider to add more this social media in the next update.
Best Regards,
PenciDesign
I have some questions. 1. If i make a blog then is there any chance that i can allow users to post in my blog from frontend? 2. if i make a ecommerce site then can i import the full ecommerce demo that you have? including all the settings and pages? Thanks
Hi,
Thank you for being interested in our theme.
1/ Yes, you can do that with a front-end submit plugin. This theme supports most of all front-end submit plugins.
2/ Yes, of course, you can import any eCommerce demo from our demo – including all the settings and pages.
Best Regards,
PenciDesign
Hello team and happy new year ! Presale question is it possible when you display in homepage a grid of posts from a category instead of 3 per row to have 4 and 5 posts per row? Thanks.
Hi,
Thank you for being interested in our theme.
Yes, of course you can do that. You can change it to 4, 5 or 6 rows also.
Best Regards,
PenciDesign
Hi not rows! I wrote posts per row each row to have 5 posts is that possible? Thanks for fast reply!
Hi,
Yes, of course you can do that !
Best Regards,
PenciDesign
Thanks team just purchased !
Hello again i have 1 issue. When in homepage i click on load more posts or infinite scroll the posts appear but the image loads infinite without showing. Also can you guide how i can show more than 3 posts in a row in homepage? Thanks a lot!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
ofc ok ill send you there !
Hello,
When I make a search, than all articles are visible, but my problem is, that I see there also the portfolio articles… And they I don’t want. How can I deactivate this?
Best Regards
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
