39314 comments found.
does support for news portal? does avada have prebuilt example themes
Hi
It would depend on the kind of functionality you want. Quite a few users make use of blogs to deliver news. We have over 86 demos that you can refer. Please do view our demos here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
We do have a scrolling / sticky header option for mobile like that with Avada though.
Thank you. – Abbas
Hi, apologize for that… sure, can you show where i can find demo like that?
Hello @abdulfurqon
My apologies, I can not see the example site as they have been removed, however the link above should show you all of our demos.
Thanks
-Ammar
pls check this top header menu bit.ly/3ourJea , where i can see your feature when access on mobile/smartphone browser, top header menu can do horizontal scroll?
You can see one example here.
The mobile sticky menu there is a bit simple but you can add a logo and other elements there freely as needed with our new header builder.
Thank you. – Abbas
Hi. is it possible to design content in a tab? So far i can only put basic text and images.
Hi,
The tab content area doesn’t support visual editing like that I’m afraid. Once you insert an element, only the shortcode format will be visible there.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I previously posted a comment regarding the latest Avada update and the error affecting the wordpress editor as well as the visual editor showing a white background and font, today when I switch to tweenty template I tried to add an article then it shows error 500 so I started disabling each plugin one by one, nothing works until I disable Avada Builder then all problems were solved, so the source of the problem is Avada Builder, I request you to fix this problem or provide me a link from where I can download a new separate copy of only Avada Builder.
Hi
We have shared a video in your previous comment that does illustrate that the builder works well. I am adding a link for it once again, https://tinyurl.com/y72r5vka
The Avada theme is needed to run the Avada builder plugin. You can not run the core/builder plugins with out the parent Avada theme. Also, the Avada builder plugin can be downloaded from your Avada support account from the plugins sections. Please do refer the link here
The default theme will run on Gutenberg or you need to install the classic editor plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After digging and debugging more we sorted out that when we switch from avada theme child to Avada main theme every things works fine, my question is what are the changement and updates were made that affected the functionality of our Avada Child theme?
Hi
It would be difficult to detail out every change. A much simpler way is to refer the code in the child theme and them makes checks in the parent theme to debug the issue.
Thank you, Shaminder
Hello, the module of slider revolution is not working on mobile after the latest theme upgrade, sliders are not showing anymore on mobile, what should I do to make it work correctly on mobile ? Thank you.
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hallo, I’ve a issue with Edit Live. I attach here the message that is presented to me
Cannot read properties of undefined (reading ‘alpha_background_color’) TypeError: Cannot read properties of undefined (reading ‘alpha_background_color’) at n.setArgs (https://www.ergo21.it/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.6.1:1:96794) at n.getTemplateAtts (https://www.ergo21.it/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.6.1:1:117580) at n.render (https://www.ergo21.it/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.6.1:1:127473) at n.addChildView (https://www.ergo21.it/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.6.1:1:231527) at p (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:3250) at f (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:2930) at c (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:869) at n.trigger (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:2814) at n._onModelEvent (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:13441) at p (https://www.ergo21.it/wp-includes/js/backbone.min.js?ver=1.4.0:2:3313)
Hello @iagodavie
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have deactivated my purchase code and want to use it on my new website and I get the following error: “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.” How do I resolve this situation?
Hi there
We have replied to your direct email about this. Please note that according to Envato’s licensing terms and conditions, you need a license per top-level domain, regardless of whether you use a WordPress multisite install or not > https://themeforest.net/licenses/terms/regular
Thank you, MB
Hello MB, Okay, I was not aware of the license conditions because I have always used the license on multi-sites without any issues. Could then please unblock my purchase code so that I can put it back on my previous domain. Thank you
Hello @SamKalaka
I am sending you an email to further assist you with this issue, please get back to us there.
Thanks
-Ammar
Ok, I wait for your email.
Hello @Samkalaka
We have already sent you the email 
Thanks
-Ammar
I received all your emails such as this ones above. The above correspondence are the only ones I received through my email and nothing except the above messages. I am not sure which email did you use.
Hi
We will check this further with our team and update on the issue.
Thank you, Shaminder
Hi there
We have replied, multiple times, to the email you submitted via out contact form, and each time our reply has been rejected saying the recipient does not exist. See here > https://d.pr/orrdB4
Please go here again > http://bit.ly/2NJoU51 – submit a contact form again, and please make sure that you have added the correct email address.
Thank you, MB
hi there could you please disactive the theme and active for this domian https://nodrt.com/ the Item ID: 2833226
hi thank you for your replay my support has been expire so please im looking for activation only
Hello @Harithhameed
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3rlpoUR
Thanks
-Ammar
hi
I remember in the old times you could update slider plugins manually since it was included in the them download package. It doesn’t seem possible anymore.
Is there a way to manually update sliders or the only way is to purchase a separate license?
thanks.
Hi
You can still update all bundled slider plugins in Avada by going to WordPress admin panel dashboard → Avada → Plugins. You can also download the plugin from you support account dashboard and then update it via FTP too
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
The new avada update broke the popup plugin I was using, so i’ve tried to change to the new popup feature on Avada. However, the new popup function does not allow you to click into the popup, say on a contact form.
My support has expired and I’m losing patience with Avada, is this a quick fix or is it time to move themes altogether?
https://thewellnesshut.co.uk/ ‘Book Therapies’ button at the bottom of the side headerMany thanks
Hi there
The form and popup on that site does work as expected. I have just tested it, please see this video > https://d.pr/v/kXH5Pa
Is that not working for you?
Thank you, MB
Woah, strange. It works for me now too.. I don’t know what the issue was then.
Thanks so much for taking a look. Much appreciated.
Hi,
It might’ve been some odd cache issue perhaps. Glad to hear its working for you as well now.
Thank you. – Abbas
Hi Abbas,
One last thing I’m trying to get this button: https://tinyurl.com/ydyrvqw4
on: https://thewellnesshut.co.uk/practitioners/jon-goddard/
on the Content Box to open the popup, but even if I set up the html wrap class id to the right thing it’s not triggering the popup?
Off canvas settings: https://tinyurl.com/y7z9r5em https://tinyurl.com/y9j6l22b Settings of content box: https://tinyurl.com/y7r3gg4t https://tinyurl.com/y8wujxfuHi,
We’d need to login and check this further.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi:
Off Canvas is having two issues: 1. After close, prevents burger menu from being clicked. 2. It is impossible to close on mobile (worst: i disabled on mobiles and it is displaying anyway).
Thanks
Hi,
We’d need to login and take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks Abbas. Unfortunately my support has ended…
Hi,
In that case, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello – I just purchased Avada (~20 minutes ago). I made a mistake purchasing Avada as I am an entrepreneur who is looking to build multiple websites (i.e., around 5 – 6) to test novel product/service concepts. I cannot afford to buy an individual license for each website. My understanding was that I would be permitted to create unlimited websites using the theme as I wouldn’t be transferring them to a client…
I would be very grateful if you could refund my purchase as I simply do not have a use for only one website and I cannot afford the unlimited ($3k) license.
Thank you for your help and understanding
Hello @Stuckinapotato
We do not provide assistance regarding the refunds here, please open a support ticket with us following the link below and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
@ThemeFusion_Support ok I have submitted a ticket
Thank you for informing us. We’ll get back to you there shortly.
- Abbas
When I try to register the website at theme-fusion.com, the system tells me: “Purchase code is already in use.” The problem is that there is no way to unregister it, it has always been in the same domain, how can I do it?
Hello @abeldb
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3Hnjkkq
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I can’t delete the domain or “Unregister” in my theme dashboard, the listing domains is empty. (On the other hand, link of your sample image is not visible.)
Also, I can’t open a ticket either, support has expired
Please, how can reset domain or how can validate my purchase code? Thanks in advance!
Hi there
Send your info here > https://bit.ly/2NJoU51 – and we will assist you with this.
Thank you, MB
Still no solution for visual editor with recent updates, after desactivating all plugin as well switching to twenty theme them the editor showing normal color fonts, so there is a conflict with tiny editor with the recent avada update this shows in dev mode .js .tmce-active .wp-editor-area { color: #f6f7f7; }
Hi
I do not see any support ticket from your end for this issue. In our local setups, we can see the visual editor run quite well with the latest version of WP and Avada, Temp Video here → https://tinyurl.com/y72r5vka
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
My original purchase key is on one site. now I want to use the same purchase key on a different domain.
I read other comments.
you guys said, I should simply put the same purchase key in the registration on the new site..
but when I do that, it says:
The purchase code is already being used on another staging domain.
with no other options. what’s should I do?
How do I deregister from one domain and use it for a different domain??
Hello @ogmanofsteel
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3s1p5xK
If you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
this is dope. nice and smooth. Press one button, no hassle at all. thx guys
You’re most welcome
How can I set a Youtube video to 100% so that it is still responsive. Currently if it is set to a width of e.g. 1000px it is not responsive. it works for the self-hosted videos. why not on youtube videos?
Hi
YouTube videos are meant to be responsive when the YouTube element is used. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Are there issues with installing Avada on a new Wordpress 5.9 installation?
Hello @tmotley2021
There are no issues while installing Avada on latest version of WordPress, please make sure that you are using latest version of theme that is 7.6.1 in this case
Thanks
-Ammar
The date on the blog posts are not changing they all say Jun 16, 2020. How do I fix this?
Hi,
We’d need to take a look at your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have a staging site so I can make changes and such before going live with them. Avada is now saying I need a second license for this, and I did not before. Can you assist? I don’t feel I should have to sign up for support again for this. Thanks!
Hi there
You can have a single subdomain that does not require an additional license per single top-level domain. For detailed information, please see our registration Q and A help file > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
To manage your purchase codes, login to your support Dashboard and then navigate to the “Purchase Code”, where you can manage your domain registrations.
Thank you, MB
I appreciate the help. It just wanted a refresh, I guess. Working fine again.
Glad to hear its working fine.
Thank you. – Abbas
How to switch off lazy load ? The website is completely blank on mobile unless you scroll.
How to switch off lazy load ?
Hello @QUBESYS
You can disable the lazy loading from Avada > Global Options > Performance > Lazy Loading Tab.
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Seems like avada is always containing errors after each upgrade there nothing to do for it unless you for extended support as visual editor back end showing code and font in white coulor many comments concerning this error were published till now no fixing patch is on the move???
Hello @rachrach
Our updates are thoroughly checked before release and they are not supposed to cause issues but fix them instead, we have no such comments regarding the backend editor being missed or color turning to white and we do release patches for any issues that occur after an update, we suggest you to please do a fresh install of Avada, Avada Core and Avada Builder, clear your cache and check again once.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
