665 comments found.
Hai, I cant able to edit the Edit the shop page 2 on demo 8 theme. it shows “Sorry the content was not found on your page” error.
Hello, @wolfeinstein,
Sorry for the inconvenience but if you are trying to edit the Shop page with the Page Builder active on your site then that is not possible. Because the Shop page comes from WooCommerce and it doesn’t allow editing it with one of the Page Builders supported with the Theme (i.e. Elementor or WPBakery).
Regards don-themes.
so, the riode shop 2 in demo 8 can only be edited with any builder?
Hello, @wolfeinstein,
The Demo is built with the Elementor and WP Bakery page builder, you can import the Demo with any one page builder at the same time and edit it with the particular page builder…
Regards don-themes.
Notice On Siteground hosting the “Siteground Optimizer Plugin” creates some generalized conflicts. Fixed by deactivating the plugin.
Hello, @Pacoder,
Thanks for your notice, we will look into it with future upcoming updates of the theme.
Regards don-themes.
Hello can you add condition for newsletter “Before leave” add run newsletter on leaving window with mouse or something?
Hello, @lukasnes,
Sorry for the inconvenience but there isn’t such a condition or option available to add for the Newsletter. It would require Customization and we only provide our dedicated Support related to Theme Options related issues here.
For paid Customization Services, you can contact our Customization Team at ptheme.customize@gmail.com.
Regards don-themes.
I can honestly say that it is one of the best themes I have ever purchased and that the support is extraordinary. Thanks
Awesome! We love hearing this, @jekoshop!!! We count it a great honor that you are using Riode Theme and look forward to continuing to work together and surely there are many exciting days and features ahead 
Cheers!
How I can set widgets as collapse in default view?
Hello, @lukasnes,
Sorry for the inconvenience but there isn’t such an option available in the Theme. It would require Customization and we only provide our dedicated Support related to Theme Options related issues only here at this platform. You can try out any third party Plugin in this regard at your own risk or you can contact our Customization Team at ptheme.customize@gmail.com for paid Customization Services.
Regards don-themes.
Hello, the demo import is not working. it returns the following error: “Demo Import – Undefined Installation Is Failed!” and below error message : “already_used” although I still did not have the chance to import any demo. Support site is not satisfying.
Hello, @myakzan,
I have reset your purchase code, Now, please go to Riode >> Theme License and reactivate the theme from there again and then try to import the Demo.
Regards don-themes.
Thanks for the quick response. Unfortunately, it’s the same result with the same error message.
Hello, @myakzan,
Ok, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards don-themes.
I did but you gave me the same reply as here. I need to ask you to kindly refund me the price as I had to move forward and deleted the theme since not useful for me. I purchased long time ago the porto theme from you and it was good but I did not have such issues like this one.
Hello, @myakzan,
We have replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly and please communicate via support ticket only at the same time to avoid any inconviniance.
Thanks for your understanding.
Regards don-themes.
I don’t really know but HOW CAN I CHANGE THE SLIDER IMAGE. IT’S BEEN 3 HOURS THAT IM LOOKING TO CHANGE IT. I mean the slider homepage
How can i change the number of slide that it shown or change image like what the hell how is it so hard
The home 1 is really bad on mobile. The header with the cart is awful. The cart is right next to the logo and it really looks bad. How can i put the cart on the right of the header on mobile ?
The Home 1 nothing is well positionned and my text on product list is transparent.
kaweel.live – can you help me please
Hello, @nflyers,
Sorry for the inconvenience but to know how you can add a Slider Image or change it’s content, please see this brief video for reference: https://streamable.com/zkq6xn
Regarding the text on the Product List and Cart position issue, can you please contact us via our Support System so that our Team can look into these issues on your Site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
Hello, where can i find the documentation for the theme. I looked inside the support ticket system but i saw nothing over there. Thanks
Hello, @carlosrosales1979,
Please check the theme documentation here: https://d-themes.com/wordpress/riode/documentation/
Regards don-themes.
PHP Fatal error: Uncaught ValueError: Unknown format specifier “m” in /wp-content/themes/riode/inc/admin/customizer/option/footer/option-footer-top.php:22
Hello, @jekoshop,
Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards don-themes.
Hello, @tee2dkay,
To hide the Newsletter Popup for the time being on your Site using your Page Builder. You need to edit your Popup with the Page Builder you are using on your Site > there you’ll see a diamond shaped icon called Riode Settings, click on that > under that open the Display Condition > under the Display Condition, you can remove the Condition defined and the Popup will be hidden from your Site.
See these images for reference:https://postimg.cc/rKNv22Qm
https://postimg.cc/ppVpHRRc
Regards don-themes.
I changed the primary color in the customization panel, but in the real page it doesn’t change, it remains blue
Hello, @webco_media,
Sorry for the inconvenience but can you please contact us via our Support System so that our team can look into this issue on your site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Thanks for your understanding and cooperation.
Regards don-themes.
Hai, have bought this theme by our org, And have successfully installed theme and selected everything as per documentation and other senior Dev help. But now whenever I click on customization a alert box pops up shows “Kirki is not installed. Please install it to get full control”. Am using Demo 8 as primary theme and tried with elementor and wpbuilder version
Hello, @wolfeinstein,
Sorry for the inconvenience that has to bear.
Actually, recently Kirki Plugin’s update was released in the form of version 4.0.20 which was incompatible with the Riode Theme. But yesterday, the Theme Update has been released in the form of version 1.4.4 in which the compatibility of the latest Kirki Plugin has been added. See the Changelog here in the following Image: https://postimg.cc/MMrcWcgg
So, you just need to Update your Riode Theme to the latest version 1.4.4 and this issue will be resolved then.
Regards don-themes.
Thank you so much for the fast response, ill check and update one. thanks again
Thanks its working now. And thanks for the great theme
Sound’s Good!!
And you are most Welcome!!
Hello, with the Marketplace 2 theme can vendors receive payment directly to them via PayPal ?
Hello, @Denarobrooklyn22,
Thanks for showing your interest in our theme.
This depends on the settings and functionalities of the PayPal plugin you are using.
Further, we have came across regarding the two Vendor Plugins (Dokan and WCFM) that in Dokan there is no way to send payments directly to vendors with PayPal.
Whereas, for WCFM there is a Plugin available named “WCFM – Direct PayPal Pay for WooCommerce Multivendor Marketplace” which you can make use of. Here is the Link to that Plugin: https://wordpress.org/plugins/wc-frontend-manager-direct-paypal/
Regards don-themes.
hello, please, I disabled pop up newsletter by moving it into thrash, but it’s still showing up, any help ?
EDIT: also changed main color from demo1 (blue) to brown, but it’s not saving even after i confirmed it to publish{save
Hello, @loleci5,
1. To hide the Newsletter Popup for the time being on your Site using your Page Builder. You need to edit your Popup with the Page Builder you are using on your Site > there you’ll see a diamond shaped icon called Riode Settings, click on that > under that open the Display Condition > under the Display Condition, you can remove the Condition defined and the Popup will be hidden from your Site.
See these images for reference: https://postimg.cc/rKNv22Qm https://postimg.cc/ppVpHRRc2. Regarding the Color changing, we have confirmed from the Test Site, the Color changes are showing reflect on the Site. See this image for reference: https://postimg.cc/jwjLNVgm
There might be some third party Plugin conflicting or some cache issue is on your Site. Try completely clearing your browser and server cache first and then check back the issue again. If it persists, then try deactivating all the third party Plugins on your Site and then check back the issue again. If it is resolved then reactivate them one by one to see which plugin is conflicting.
Regards don-themes.
thank you for fast response, i’ll look into that, thanks
You’re Most Welcome!!
I purchased your woocommerce theme by mistake. I wanted to buy your nextJs theme, Can you pls refund. I haven’t downloaded the theme files.
Hello, @NextWaveiMarketing,
Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, that can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards don-themes.
hello please how do I change slider images?
Hello, @tee2dkay,
Please go through this Article regarding how you can change the Slider Images on the Homepage: https://dthemes.freshdesk.com/support/solutions/articles/66000484952--5-how-to-change-riode-home-page-slider-image-or-content-using-elementor-page-builder-
We hope this helps.
Regards don-themes.
where is the contact us page ?
Hello, @webmaztro,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards don-themes.
Hello, Send a message I didn’t get a reply About licensing Unlocking a move from a demo site to a second official site for me I did not receive any response Thanks
Hello, @kuwaite33,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards don-themes.
hello i’m trying to create new ticket using your site https://d-themes.com/support/ but when i try to log in by my email artiel@tlen.pl and my password then page is redirected to https://www.portotheme.com/support/zdlogout.php?kind=error&message=User+is+invalid%3A+Email%3A++d.vanderwoude%40candra-hospitality.com+has+already+been+taken and nothing is shown i try to use my purchase code to crete account but then message is shown that Purchase code already used. how i can create new tciket ?? i have problem with my site after update to riode 1.4.3
Hello, @artiel,
Sorry for the inconvenience, please share your theme purchase code PDF file with me via my email: donaldaizaz@gmail.com so that I’ll check/verify and create the support account for you.
Regards don-themes.
i have found another link to your support (https://dthemes.freshdesk.com/support/home) taht one iw roking corectly, and there my login works, so i have created ticket. thx for reply
Sound’s Great!!
when i can expect that my ticket #2998 will be taken on board
Hello, @artiel,
I am sorry but there is no such ticket in our forum, I think you have created the support ticket via old support forum which is no more…
Please try to create the support ticket via our new support forum here: https://d-themes.com/support
Regards don-themes.
hello everyone, I have a problem with embedding youtube videos in the product description, when adding the video to the description bar it simply disappears from the product page, this problem came to me after updating to version 1.4.3
Hello, @vitorbatista22,
Sorry for the inconvenience but we have confirmed from the Test Site, the YouTube Video added in the Product Description is working fine. See this Product URL from the Test Site: http://donald.test.aizaz.jawadrizvi.com/riode-waleed/product/basket-ball-usage/
So, it seems that there is some third party Plugin confliction on your Site. Try to first deactivate all the third party Plugins on your Site and then check back the issue again. We hope your issue will get resolved. If it isn’t then please contact us via our Support System so that we can look further into your Site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
