11496 comments found.
Hi,
I’m reading that the error that the load of listings is fixed when you update your theme. I just did that but it still doesn’t work..
Check this page
The console throws this error: POST /jm-ajax/get_listings/ 500
Hope you’re doing well and thanks for reaching out.
With respect to your query here, kindly check the number of listings set to display within your listing page there. Also check if you are using any custom codes within your child theme or your main theme as these may cause these issues. If this is still not fixed, could you please let us know where you are encountering this error. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I bought extended support to create a new ticket. But the support license doesn’t show up in my account in your support system..
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know if you are able to create a ticket via this link here:
Create a New Ticket. If you are facing any errors kindly share with us a screenshot/footage of the issue you are facing so that we are in a position to help you. Also just to confirm, make sure that you have signed up to your Astoundify account using your Envato account as shown here: https://share.getcloudapp.com/kpu4G8xg
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I’ve found that the front page with the drop down search bar and “Search” button does not work.. Is there anyway to disable it entirely or remove it? I’d like to put in a button there that says “Browse Listings” but I cannot find anywhere within the theme to remove it.. Please help!
Hope you’re doing well and thanks for reaching out.
With respect to your query here, removing the search filters there can be done under the customizer section under Appearance > Customize > Listings > Search Filters > Homepage Filters and thereby remove all filters. Adding a button there is part of custom work coding which does require additional coding knowledge. I would suggest reaching out to a developer for further assistance.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks Brian.
I see. It seems it would be easier to leave the filter there then. Is there a fix to the search button not working? It does not want to show any filters or take me to a different page. See https://rvs2.mediateamone.com & thanks in advance for your reply!
Hope you’re doing well and thanks for reaching out.
With respect to your query here, you seem to have the filters already removed from your homepage as far as i can tell. You may want to have them returned via Appearance >. Customizer > Listings > Search filters > Homepage filters. You can also set them on a different page and set it to use the Page Home Listings template within your WordPress admin.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does anyone know if there is a limit to the number of directory listings that can be created?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, there is no limit to the number of directory listing you can create with the theme. Users are allowed to create an unlimited number of listings.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello I have number of questions 1.Is it possible to disable(location, price, price type) 2.Free XX of Ads For new user. 3.scehdual ad to be removed or expired. 4. Do you expired ads. 5. Tags limit? 6. Feature Ad remove after XX. 7. lazy load? 8. can I make users to register on phone, or do I need extra plugin? 9. whats your average perfomance on “PageSpeed Insights”. On the mobile view?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the functionalities you mention here come as additional features required by the theme and are provided by additional plugins.
First it is possible to hide the location or price(displayed in terms of plans).
This is currently not possible to provide free ads for a new user when you have already created plans for adding listings. This is usually applied to all users.
Thirdly, you can set an expiry date for the ad to be removed or not displayed.
Fourthly, yes there are expired ads and they can be hidden. Tags can be added but we do not have a limit to them.
On the sixth, you can not remove ads based on days unless you use the expiry feature or the plans and package feature.
Seventh, the images on the theme can lazy load as this is coded within the theme. However in any case you do not notice this effect you can always get available plugin for this functionality.
Eighth, users can only register based on the email address they provide. For that you may need extra custom plugin to achieve it. Nine, this is not something we have tested at the moment but we can assure you that the page speed is relatively high on mobile especially.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I am also getting fatal errors after the new update. Can you make an old version of the theme available so that I can restore my website to a working version? Thanks
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we have already gone ahead and fixed this issue from our end. Kindly update your theme to the newest version and let us know if this issue persissts.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
I posted these questions in the chat on your website but I haven’t got a reply, so I am asking them here.
Is it possible to add checkboxes or some other selection elements to the homepage?
Is it possible to use wordpress field add-ons for the elements or fields that are not on the theme and get information of what was entered in those fields with code?
Is it possible to add information about the listings and reviews in code (by setting values for specific elements or fields that are on the listing page) or by adding my database, then show those listings on the search results by using a function or some other code after clicking a button?
Thanks for reaching out and sorry for any delays caused.
With respect to your query here, first with the theme does not have options to add fields with checkboxes on the homepage elements.
Secondly, with WordPress, you can only use extra widgets made by WordPress but not fields. However the default WordPress custom fields can be used in any theme. Should you need other fields to be displayed in the frontend including those with checkboxes we recommend using the Field Editor by WP Job Manager.
Thirdly, adding info about listings or reviews in code is currently not something we have tested. We display listings first using the basic shortcodes inserted on the WordPress admin page section. However hard coding the theme in order to display listings is not something we have done and definitely do not recommend doing it as it is out of our support scope.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I updated the Listify theme today and I got a Fatal Error message: Uncaught Error: Class ‘Astoundify_ThemeForest_Updater’ not found…. I’ve never had a problem in the past updating the theme. I’ve had to reinstall a back-up. Please advise on how to fix this problem.
Thanks for reaching out and sorry for that this error happened on the recent update.
We are currently having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Error occurred since recent update with Admin
Thanks for reaching out and sorry for that this error happened on the recent update.
This problem is currently being addressed by having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do, we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey Brian,
Thank for update and the fix as well.
Also this listify-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0, has been out of date since last few updates, can they sort it please?
Howard
Hope you’re doing well and thanks for reaching out.
With respect to your query here, glad that the updated fixed the issue. As for your second issue would you mind sharing some screenshots to reference this error? This would be so much helpful for us to easily trace it.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi – I’ve just purchased and tried to install the theme. I’m getting warnings and fatal errors when activating the theme. I’ve uploaded via FTP and by zip. Most errors seem to relate to not finding…
vendor/astoundify/content-importer/astoundify-contentimporter.php
Thanks for reaching out and sorry for that this error happened on the recent update.
We are currently having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello
could you just reply to the messages sent to you please.
I opened a ticket, you answered me mechanically, I sent you a message and since then, radio silence.
thanks in advance
Hope you’re doing well and sorry for the delays caused.
With respect to your query here, I already replied to your ticket and resolved your issue based on the plugins you had. Kindly check that from your end.>
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can I use elementor free and elemntify to create single listing template and apply it to all single listings
or I need elementor pro for crating single listing templates ??
Hope you’re doing well and thanks for reaching out.
With respect to your query here, at the moment you can only use the Elementor free and Elementify plugin to create the listing template. Usually this single listing template comes as an Elementify element within the Elementor panel. We have not completed the Elementor Pro integration yet.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks for your reply, But i am not able to find the option to create with Elementor free and elementify
Can you please guide me where to find this option. Using screenshots or anything
Thanks in advance
Hope you’re doing well and thanks for reaching out.
With respect to your query here, you could use our guide here on creating a homepage for instance with Elementify/ See here: https://kb.astoundify.com/article/creating-a-custom-home-page-using-elementify/.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I see that version 3.0.4 shows “Fix: Listings loading issue” – yet I’m still experiencing this issue on my site. Do I need to do something on my end to make the listings load?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please share with us your site URL so that we are in a better position to reproduce this issue?
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, thank you. This is one of the pages in question: https://www.visitalexbay.org/directory/
Hope you’re doing well and thanks for reaching out.
With respect to your query here, your theme here appears to be highly customized as this is not the default layout of the theme. If you have used any customizations on the theme it is possible that these might be causing the issue.
To see if this is the case, you can share your credentials in our ticket system for further investigation. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The most recent Listify update has blocked out our listing contact details email and phone numbers. This is vital for our website visitors to be able to see this information. There is no documentation on how to revert this ‘new’ feature. NOT HAPPY
+ support has not helped
Thanks for reaching out and sorry to hear that you are facing this issue.
With respect to your query here, this is a feature that was included in the previous update which requires users to have a paid membership for them to view the phone number and email. Its options are under Appearance > Customize > Widgets [Single Listing Page] > Single Listing Sidebar > Listing Maps and Contact Details as shown here: https://prnt.sc/26mq4nq.
I have already forwarded this issue as urgent to our dev’s team to include an option to show it for site admins who wish to display this information publicly. In any case we get some feedback we will let you know.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for getting back to me. I actually don’t see those check boxes available in my customise > widgets under the listing page. This is what I see: https://prnt.sc/26n6hyl
Hope you’re doing well and thanks for reaching out.
With respect to your query here, it seems you may be checking this under the main widgets section from your admin. These options are under the customizers section: https://www.loom.com/share/ffae93cc538f4e838e9e42e38a723c1a
Do let me know if they work from your end. We are having instances where they work on some sites and fail on others but this is an issue already under investigation.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for your reply.
here is what I can see on my customise listing page for the contact widget: https://prnt.sc/26n8qy8Hope you’re doing well and thanks for reaching out.
With respect to your query here, that is quite strange! May I know the theme version you are currently using? Our developers are looking into this issue and we do hope to get an update for it soon. In case that happens we will let you know.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi There
we’re running Listify Version: 3.0.4 https://prnt.sc/26nqhh4Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please share with us your credentials. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Another pre-purchase question – when the user signs up for an account, is it possible to add custom fields to the signup form? Ideally we’d need a file upload field. Thanks.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well that is not possible with the default functionality of the theme. However you can add more custom fields with the Field Editor for WP Job Manager plugin as the sign up form is within the listing creation.
If you want to use the WooCommerce registration then you can only use the default fields. To add more custom fields would be something that requires custom work or alternatively going for the plugin: Custom User Registration Fields.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does appointify not work for every user signed up in the directory where each user can assign their own calendar? It appears it’s only for the primary site owner.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the Appointify plugin is only meant for listings which are added by the site admin whereby he has admin privileges to include the calendar on the frontend so that the users can book appointments based on his availability schedule.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Pre-purchase questions: what control is there over the various membership bands? Can you limit certain functionality for cheaper member bands? For example, we might want to hide the booking calendar for cheaper listings, but include it on the more expensive ones. Thanks.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well the functionality of listing plans is usually controlled by a separate plugin known as Listing Payments which is in conjuction with WooCommerce. Usually there are indeed limit features but they only limit things like number of listings, duration and purchase limit. When it comes to visibility of other features this is not included yet.
However you can use the Visibility by WP Job Manager plugin to handle this amongest your members.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, is it safe to update to wp 5.9?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well, at the moment we have not made any in-depth tests with this version yet. We will let you know once we get any update on this.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Presales question: I want to create a site with a lot of filters on the left like this: https://renovatedrvsforsale.com/rv-listings/ Is it possible to do that?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes it is quite possible to have those filters but you will have to implement them with the FacetWP plugin for them to work on the frontend.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there. I have the bundle since a couple of years. Where do I find the licence of the new plugins? The company, Autolocation, User location…
Hope you’re doing well and thanks for reaching out.
With respect to your query here, if you have already purchased the bundle, kindly login to your Astoundify account and check your Licenses from your dashboard. Else you can reach out to us via ticket with the email used to make your purchase and we will check this for you.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The Demos not working 
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well I have just checked this from my end and they do seem to be working from my end. Please use this link to access them: https://listify-demos.astoundify.com/classic/. On the menu section you will see the demos menu item and you can access the rest of the demos.>
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
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