1617 comments found.
Hello, ı bought your theme but ı created my website today, so my support is over but ı have a trouble about reservation. Where can ı create reservation on theme?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi there after installing the previous update i cant acces my wp admin panel getting an error message. i see the back end but this message shows up “A critical error has occurred on this site. Check your site administrator email inbox for instructions.” i didnt receive any email too..
How can i fix this,...?
i cant submit ticket is there a way to contact you by email?
Elementor page builder is giving error at the back end i deactivated then everything works, i updated the elementor elements and reinstalled elementor… now its ok…
Ok glad you got it sorted! 
Hi, looks like with latest update it broke the top bar social media icons.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check the issue for you.
hello no import demo page no working 
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Where can i find changelog? On your site its not updated. Please add a link on envato page
Hi,
Thank you for purchasing.
This is updated change log on our site https://docs.themegoods.com/docs/grand-restaurant/extras/theme-changelog/
Hi, nice theme. I’ve bought it and installed it, but now that I’ve filled it with my restaurant’s info I can’t find how to sort items on the menu (ie, define the order in which I want the different starters/fish/desserts to be shown in the screen). How can I do it? Thanks!
Hi,
Thank you for purchasing.
Menu items displayed in WordPress custom order option. So you can use this plugin https://wordpress.org/plugins/post-types-order/ to enable drag&drop to order menu items.
Hello,
By the time we have updated WordPress and our theme we having some issues:
1.The fonts changed 2. Some images don’t appear in frontend 3. We can’t edit pages with your builder
ps. First we update WordPress and after that the “Grand Restaurant” theme to the last version
Thank you in advance
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi!
Social icons aren’t showing up anymore. Inspecting the element, the code is still there, but no icons are visible. Is there a fix or work around?
Kind regards
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
I can’t submit a ticket without renewing the support. I don’t ask customized support, it’s a bug in the theme after running updates.
Could you please provide WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check the issue for you.
is it possible to have video, gallery and testimonials on home page. we would like to have all these 3 elements on home page. if it is possible then does it required to edit code or it can be done through configuration and setting. we would love it if it can be done through configuration. thanks.
Hi,
Thank you for your interest.
Yes it can be done easily using Elemnentor and it’s not required editing any code.
Hi there. Please asap check PRIVATE TICKET #2968604
From booking from email is not sending. We want to receive email as Restaurant + user their side
Thanks
Hi,
Thank you for purchasing.
We replied your ticket with detailed explanation. Could you please continue there. Thank you for your patience.
the social icons are no longer visible on the topbar. The color of the icon is the same as the background color. How do we fix this?
Please login with your purchased account so we can continue providing support for you.
Theme not being responsive after update. Please advice what can be done
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I’ve been contacted by the owner of a Grand Restaurant themed site… His previous webmanager has gone out of business, and unreachable…. my client needs to update the theme, but as his site was delivered already finished, he doesnt have access to the envato account to download the update….How can he proof he is the owner of the site, so he can fix errors….and use the last version?
Please login with your purchased account so we can continue providing support for you.
But that’s the point…. The owner of the site doesn’t have that info, but I can , privately, provide the domain so you can check that a licence for that site exists and it’s using a legal copy
We please need to fix our site
???
As we explained earlier. We can only support for verified purchased customers. Please login with your purchased account so we can continue providing support for you.
Hi,
There’s an issue with the visualization of correct font icon when using social media link (both in the top bar and in the footer).
Seems that font-awesome don’t show the correct icon: now on the frontend some strange gliphs or nothing is showed to the users (the links function nonetheless).
How can we solve this issue? The problem shows up almost three updates ago, now I have updated the theme and all the plugins, but it seems not yet solved.
Thanks for the time you can dedicate to this. Waitin’ for reply
Hi,
Exploring (inspecting) the source code and the CSS of your “Grand Restaurant” demo, I can see that the font family used for showin’ up the social media icons is “Font Awesome 5 Brands”, while in my site I’ve found that the font family is “Font Awesome 5 Free”.
There’s something I’ve missed when updating the theme?
Let me know, thanks
Hi,
Manually switching (via console page analysis) between “Free” and “Brands” make the trick for the social icon, but other font icons in the site go nut…
The CSS rule defining the font family is the same, shared between .fa, .far and .fas page elements, so I think there is some issue in the CSS rules or in the template file…
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue so I can check it for you please?
Hi,
Sure: locandadelbuerosso.it
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi,
I’ve just extended the support and opened a ticket.
There’s no customization request and I don’t have created the issue, nonetheless I have extended the support (to add the screenshots you requested).
I really hope this time we can solve the issue.
Regards
Hi,
For the community: we have solved the isuue by installing this plugin https://wordpress.org/plugins/wp-font-awesome/
Worked like a charm
Thanks a lot
Regards
Please add an option to use OpenStreetMap instead of Google Maps, as the latter requires to fill invoice details and a credit card only to show a simple map
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi there, I’m editing the front end but I’m facing problems while editing. If I edit or change any thing it remains the same or something wrong happens. I need your help to complete the site with some urgency. Please get in touch once you see this message. Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there. How to disable “Sticky Header”
Please reply instruction here, Thanks
Hi,
Thank you for purchasing.
You can disable it from Appearance > Customize > Menu > General > Enable Sticky Header.
Great. Is it possible to edit Reservation form fields? We can send field names and is it possible to give us custom code?
To create a custom fields contact form. We would recommend you using Contact Form 7 plugin https://wordpress.org/plugins/contact-form-7/ instead of theme’s reservation form.
For Sure and how to replace those fields in Popup version with Contact Form7? When you press button and there is popup, want to use our custom fields. Thanks
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Currently you can create a contact for using Contact Form7 then add it to a normal page using shortcode.
Hi, I’ve bought the theme but elementor plugin is not working please help!!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Ok, I’ve added the ticket
I’ve Added the ticket but no one has replied ?
We replied your ticket. Could you please continue there. Thank you for your patience.
Hello, I get an error every time I want to modify the content of the page through the content builder. This overwrites my edit by renaming “TITLE” and changing the content to “UNDEFINED”. I can no longer modify my page. Can you help me please? Thank you
Hi,
Thank you for purchasing.
Please update to the latest version of theme and all required plugins. It will fixes this issue. Here is instruction about how to update theme
https://docs.themegoods.com/docs/grand-restaurant/getting-started/how-to-update-the-theme/Привет. Установили вашу тему. Она великолепна, но..Скажите, как на вашу тему добавить радиус зоны доставки? Нам нужен радиус, чем дальше клиент, тем сумма доставки увеличивается. Спасибо за работу и жду ответ
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Спасибо за ответ. А что Вы не поняли?
I don’t understand what’s changes you want to made since you explain in Russian which I have to use a translation tool and it might not be translated correctly.
Hello. Have your theme installed. It’s great, but … Tell me how to add a delivery area to your theme? We need a radius, the further the client is, the higher the amount of delivery increases. Thank you for your work and I am waiting for an answer.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
